ServiceNow Engineer

Job Title: ServiceNow QA Engineer (ATF & OMT)

Location:

Experience:

Employment Type:

Job Overview:

ServiceNow QA Engineer

This role focuses on ensuring high-quality, stable, and well-tested ServiceNow releases while collaborating closely with cross-functional teams.

Key Responsibilities:

-Automation & Functional Testing-

• Design, build, and maintain

  Automated Test Framework (ATF)

  test suites across multiple ServiceNow modules.
• Execute and optimize automated and manual test cases for functional, regression, SIT, and integration testing.
• Validate end-to-end ServiceNow workflows including request, catalog, fulfillment, and backend processes.

-Telecom OMT (Order Management) Testing-

• Test

  Order Management for Telecom

  flows including:
• Order creation, validation, and fulfillment
• Telecom product catalog validation
• Data mappings and service delivery processes
• Troubleshoot OMT fulfillment failures and verify orchestration steps.

-Quality Engineering & Collaboration-

• Develop detailed test strategies, test plans, test cases, and documentation.
• Log, track, and verify defects using standard QA methodologies.
• Work closely with developers, Product Owners, and Scrum teams for issue resolution and release readiness.
• Participate in Agile ceremonies including sprint planning, grooming, and retrospectives.

-CI/CD & Technical Skills-

• Perform

  API testing

  , data validation, platform checks, and workflow validations.
• Use CI/CD pipelines to integrate test suites and support automated release cycles.
• Utilize basic scripting (JavaScript, Python, or similar) to support test automation improvements.

Required Skills & Experience:

• 3–6+ years experience as a

  ServiceNow QA Engineer

  .
• Hands-on experience with

  ATF

  automation in ServiceNow.
• Strong experience in

  manual testing, regression, functional, SIT, and integration testing

  .
• In-depth understanding of

  OMT (Order Management for Telecommunications)

  flows.
• Good knowledge of ServiceNow modules, workflows, catalog items, and fulfillment steps.
• Experience with

  API testing

  , CI/CD pipelines, and test management tools.
• Strong analytical, debugging, and defect-tracking skills.
• Experience working in

  Agile/DevOps

  environments.

Preferred Skills:

• Basic scripting experience (JavaScript / Python).
• Exposure to ITSM, FSM, Telecom flows, or other ServiceNow modules.
• Knowledge of automation frameworks beyond ATF.