Servicenow Developer

Role & responsibilities

ServiceNow Developer GRC / HRSD / ITSM

Job Summary:

ServiceNow Developer

Key Responsibilities:

• ServiceNow Development & Customization

• Develop and maintain custom

  scripts

  ,

  business rules

  ,

  script includes

  ,

  UI actions

  , and

  client scripts

  .
• Create and manage

  new incidents via scripts

  and

  query existing records

  effectively.
• Implement enhancements and new functionalities across

  ITSM, GRC, and HRSD

  modules.

• Integration

• Design and implement

  REST API integrations

  with external systems.
• Work with

  OAuth 2.0

  authentication (preferred) and

  Basic Authentication

  where required.
• Troubleshoot and optimize integrations for reliability and security.
  

• Module Expertise

• Work across multiple

  ITSM modules

  – Incident, Problem, Change, Knowledge, Service Request, CMDB, and Service Portal/Employee Center.
• Build and configure

  GRC applications

  such as

  IRM

  (Integrated Risk Management) and

  TPRM

  (Third-Party Risk Management).
• Design and configure

  HRSD modules

  for improved employee experience.

• GRC / IRM Enhancements

• Create and modify

  email notifications

  with custom

  content page design

  .
• Implement enhancements in

  Due Diligence Requests

  ,

  Third-Party Risk Management

  , and

  IRM

  workflows.
• Utilize

  HTML/CSS

  for UI and content customization.

• Configuration & Governance

• Develop new

  Business Rules

  and

  Script Includes

  based on business requirements.
• Justify custom development over OOTB (Out-of-the-Box) functionality through proper documentation and reasoning.
  
• Collaborate with cross-functional teams to align solutions with organizational standards and best practices.
  

Mandatory Skills:

• GRC (Governance, Risk, and Compliance):

• Due Diligence Request workflows
  
• Third-Party Risk Management (TPRM)
  
• Integrated Risk Management (IRM)
  
• Custom Email Notifications & Content Page Design
  
• HTML / CSS for UI customization
  

• HRSD (Human Resources Service Delivery):

• HR Case Management
  
• Employee Center / Service Portal configuration
  
• HR Catalog & Lifecycle events
  

• ITSM (IT Service Management):

• Strong understanding of Incident, Problem, Change, Knowledge, Request, and CMDB modules
  
• Ability to script for Incident creation/query
  
• Service Portal customization
  

• Integration:

• REST API integration with

  OAuth 2.0

  (preferred) and

  Basic Authentication

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA)
  
• ServiceNow Certified Implementation Specialist (CIS) –

  GRC

  ,

  HRSD

  , or

  ITSM

• 4–8 years of hands-on ServiceNow development experience
  
• Strong analytical and problem-solving skills
  
• Excellent communication and documentation abilities