Servicenow Developer

About Client:

Our Client is a global IT services company headquartered in Southborough, Massachusetts, USA. Founded in 1996, with a revenue of $1.8B, with 35,000+ associates worldwide, specializes in digital engineering, and IT services company helping clients modernize their technology infrastructure, adopt cloud and AI solutions, and accelerate innovation. It partners with major firms in banking, healthcare, telecom, and media.

Our Client is known for combining deep industry expertise with agile development practices, enabling scalable and cost-effective digital transformation. The company operates in over 50 locations across more than 25 countries, has delivery centers in Asia, Europe, and North America and is backed by Baring Private Equity Asia.

Job Title: Python Developer

Skills:

Job Locations:

Experience:

Education Qualification

Work Mode:

Notice Period:

Interview Mode:

ServiceNow Developer

Mandatory skills:

Any one active Servicenow certification is Mandatory.

Key Responsibilites :

• Design, develop, configure, and customize

  ServiceNow ITSM

  applications including Incident, Problem, Change, Request, and Knowledge Management.
• Implement and enhance additional ServiceNow modules such as:

• ITOM

  (Discovery, Service Mapping, Event Management)

• ITAM

  (HAM, SAM, Asset Lifecycle Management)

• Now Assist

  (AI-driven automation, virtual agent integrations)

• CSM

  (Case Management, Service Portals, Customer Workflows)
• Develop custom applications, workflows, business rules, client scripts, UI policies, Script Includes, and REST/SOAP integrations.
• Integrate ServiceNow with third-party systems using APIs, MID Servers, and web services.
• Customize and manage

  ServiceNow Service Portal / CSM Portal

  .
• Implement reporting and dashboards using Performance Analytics.
• Ensure adherence to ServiceNow best practices, development standards, and security guidelines.
• Participate in requirements gathering, solution design, testing, deployment, and post-production support.
• Provide technical guidance, troubleshooting, and support to stakeholders and end users.
• Perform upgrades, patches, and platform enhancements as required.

Required Skills & Qualifications

• 3+ years of hands-on

  ServiceNow development

  experience.
• Strong experience with

  ITSM

  processes and implementations.
• Hands-on experience with

  at least one

  additional module:

  ITOM, ITAM, Now Assist, or CSM

  .
• Strong proficiency in

  JavaScript

  , Glide API, and ServiceNow scripting.
• Experience with

  ServiceNow Flow Designer and Workflows

  .

Preferred Qualifications

• ServiceNow certifications such as:

• CSA (Certified System Administrator)

• CAD (Certified Application Developer)

• Module-specific certifications (ITOM, ITAM, CSM)
• Experience with

  Now Assist / AI features

  in ServiceNow.
• Experience in enterprise-scale ServiceNow implementations.
• Strong communication and documentation skills.

sushma.n@people-prime.com