Servicenow Developer

Job Title:

Experience:

Saturday F2F Drive: 8th Nov & 15th Nov, 2025

Job Summary:

ServiceNow Developer / Consultant

Key Responsibilities:

• Design, configure, develop, and implement ServiceNow solutions across modules (ITSM, HRSD, CSM, FSM, etc.).
• Develop and maintain integrations between ServiceNow and other systems using

  REST, SOAP, MID Server, or APIs

  .
• Customize UI Policies, Business Rules, Client Scripts, UI Actions, Script Includes, and other ServiceNow components.
• Work closely with stakeholders to understand business needs and translate them into technical solutions.
• Ensure adherence to ServiceNow coding standards, data integrity, and performance optimization.
• Participate in full lifecycle implementations, upgrades, and enhancements.
• Collaborate with cross-functional teams to deliver high-quality ServiceNow solutions.
  

Technical Skills Required:

• Proficiency in

  JavaScript, Glide scripting

  , and ServiceNow development framework.
• Experience with

  Integrations

  (REST, SOAP, API, MID Server).
• Expertise in at least one of the following ServiceNow modules:
  

• HRSD (Human Resources Service Delivery):

• Experience implementing HRSD modules (Case Management, Knowledge Management, Employee Document Management).
• Knowledge of HR shared services, HR processes, and external integrations.
• HRSD Implementation Specialist certification preferred.
  

• CSM (Customer Service Management):

• Experience with end-to-end CSM implementation and configuration.
• In-depth process knowledge of CSM, proactive customer operations, predictive intelligence, and virtual agent.
• Integration experience with third-party tools (Web services, SOAP, Email, MID, etc.).
  

• FSM (Field Service Management):

• Hands-on experience with Work Order Management, Scheduling, and Dispatch.
• Configuration of Field Agent activities (mobile & desktop).
• Strong understanding of Field Service best practices and process optimization.
• Integration with enterprise systems for data exchange and process alignment.
  
• Working knowledge of

  CMDB, ITOM, ITAM, ITBM

  , and

  Virtual Agent

  will be an added advantage.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (any module)
• Experience with

  Agile / Scrum

  methodology
• Strong communication, analytical, and problem-solving skills
  

Employment Type:

Full-time / Permanent