ServiceNow Developer

• Design, configure, and customize ServiceNow applications/modules (ITSM, ITOM, ITBM, HRSD, CSM, etc.).
• Develop and maintain workflows, business rules, client scripts, UI policies, and integrations.
• Create and manage service catalogs, request workflows, and SLA/OLA configurations.
• Integrate ServiceNow with external systems (via REST/SOAP, APIs, or integration tools).
• Implement ITIL processes (Incident, Problem, Change, Asset, CMDB, Knowledge).
• Collaborate with business stakeholders to capture requirements and deliver solutions.
• Perform platform upgrades, patches, and ensure adherence to best practices.
• Troubleshoot, debug, and resolve system issues.
• Develop and maintain documentation for configurations, processes, and integrations.

Required Skills & Qualifications

• Bachelor's degree in computer science, Engineering, or related field.

• 4+ years of hands-on ServiceNow experience

  (development/administration/consulting).
• Strong knowledge of

  JavaScript, Glide API, Flow Designer, IntegrationHub

  .
• Experience in implementing at least

  23 ServiceNow modules

  (e.g., ITSM, ITOM, ITBM).
• Experience with

  Service Portal, Scoped Applications, Reporting & Dashboards

  .
• Familiarity with Agile/DevOps methodologies and CI/CD pipelines for ServiceNow.
• Certifications preferred:
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow ITSM / ITOM / HRSD implementation certifications

Immediate Joiner