Job Title: ServiceNow Consultant – ITSM & Integrations Location: Hyderabad Experience Required: 4–6 years Employment Type: Full-Time ______________ Job Summary: We are seeking an experienced ServiceNow ITSM & Integrations Consultant to design, implement, and maintain ServiceNow solutions aligned with ITIL best practices. The ideal candidate will be proficient in configuring ITSM modules and integrating ServiceNow with third-party systems to enable seamless data exchange, workflow automation, and enterprise service delivery. ______________ Key Responsibilities: ⚙️ ITSM Configuration & Customization • Implement, configure, and enhance core ITSM modules: o Incident, Problem, Change, Request, Knowledge, Service Catalog • Configure and customize forms, workflows, SLAs, email notifications, UI actions, and scripts to meet business requirements. • Translate functional requirements into technical solutions that are scalable and maintainable. • Collaborate with process owners and business users to align ServiceNow with ITIL and organizational processes. 🔗 Integrations • Design and implement integrations with external systems using: o REST/SOAP APIs, IntegrationHub, MID Server, JDBC, Email Inbound, etc. • Build and manage custom integration scripts and flow connectors. • Monitor and troubleshoot integration issues; ensure high availability and performance of integration layers. • Implement secure integrations using OAuth2.0, Basic Auth, and Mutual TLS. 🛠️ Development & Scripting • Develop custom solutions using JavaScript, Glide API, Script Includes, Business Rules, and Client Scripts. • Use Flow Designer, Workflow Editor, and Notifications to automate tasks and improve user experience. • Ensure code quality, reusability, and alignment with ServiceNow best practices. ______________ Technical Skills Required: • Proficient in ServiceNow development across ITSM and Integration modules. • Experience with REST/SOAP APIs, IntegrationHub, and Spoke integrations. • Strong understanding of GlideRecord, GlideAjax, GlideForm, and GlideSystem. • Familiarity with Data Import/Export, Transform Maps, and Scheduled Jobs. • Knowledge of version control tools (e.g., Git) and Agile/Scrum methodologies. Show more Show less