ServiceNow Business Analyst

As an experienced ServiceNow Business Analyst with 4-7 years of experience in business-related positions, you have the opportunity to take your career to the next level by joining our team in Pune. In this role, you will be instrumental in shaping customer outcomes on complex ServiceNow projects. Your responsibilities will include collaborating closely with clients to understand and capture their business processes, define strategies, and drive successful implementations. Your main tasks will involve leading workshops and managing multiple ServiceNow implementations from a customer strategy perspective. You will need to have a strong grasp of business process architecture principles, particularly in cloud-based platforms. Additionally, exposure to ServiceNow and knowledge of technology workflows such as ITSM, CSM, and ITOM will be beneficial. In this role, you will be responsible for owning business requirements, managing client priorities, conducting impact analyses on existing processes, and producing functional specifications, wireframes, and mock-ups for delivery teams. You will collaborate with technical teams to demonstrate solutions to end users and support activities like test script creation, UAT facilitation, and securing client sign-off. To be successful in this role, you should possess strong facilitation, leadership, and problem-solving skills. Excellent verbal and written communication abilities are essential, along with the ability to work effectively in a fast-paced, matrixed environment. A proactive mindset, coupled with a focus on relationship management and customer satisfaction, will be key to thriving in this position. In terms of qualifications, you should hold a Bachelor's degree in computer science, computer engineering, information systems, or have equivalent work experience. Additionally, certifications such as ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), and ITIL Foundations certification are preferred. A willingness to pursue further ServiceNow education through certifications and accreditations is expected. By joining our team, you can look forward to a competitive salary, opportunities to earn additional ServiceNow certifications and accreditations, exposure to diverse global projects with cutting-edge technologies, and a collaborative, growth-focused work environment. ESP Global Services, our organization, has been a leader in providing customized 24/7 Global IT support solutions since 1992. Our customer-centric approach, aligned with ITIL standards and ISO accreditation, has made us a trusted partner for over 200 customers worldwide. We are a global community of exceptional individuals working together with the shared vision of exceeding expectations and delighting customers consistently. ESP Global Services is an equal opportunity employer, and we are currently seeking immediate joiners in Pune to be part of our transformation journey. If you are ready to make an impact and contribute to our success, apply today and join us on this exciting path forward.,