ServiceNow Associate Technical Consultant

Job Title: ServiceNow Associate Technical Consultant

Location: Gurgaon/Pune/Bengaluru

Duration: 06+ Months

Job Summary

The ServiceNow Associate Technical Consultant Architect is a key member of the ServiceNow delivery team and is responsible for the overall design of the platform and mapping client business requirements to systems/technical requirements. They are responsible for the overall architecture, design, implementation, and integrity of the ServiceNow platform within the enterprise.

How will you make an impact?

• Development of ServiceNow system enhancements and process improvements
• Building/coding solutions in the ServiceNow platform to address customer needs
• Maintaining existing applications and implementing additional applications
• Being intimately familiar with Client Scripts, Business Rules, Data Policies, and Access Control Lists, UI Pages
• Upgrading the ServiceNow Platform on a regular basis
• Administers the ServiceNow platform and interfacing applications including maintenance and technical support
• Work closely with the ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams
• Work closely with the ServiceNow functional team to configure and improve the core system
• Manage Database structure
• Create complex workflow activities and approvals
• Configure system events, alerts, and notifications
• Run reports, configure service level agreements (SLAs) and perform instance branding and customization
• Import and Transform data into the appropriate tables in ServiceNow
• Maintain system performance integrity

What you bring to the role?

• College IT or Bachelor's Degree in Computer Science, MIS, Engineering or related field, or job equivalent experience
• A minimum of 3 years' ServiceNow development & administration
• Must have Certified ServiceNow Administrator (CSA) certification.ServiceNow Application Developer certification preferred
• Strong understanding of a Configuration Management Database (CMDB) and its relationship to asset management and IT service management processes
• Strong software development experience with JavaScript, JavaScript API, Angular JS, HTML, CSS, HTTP
• Ability to Perform core configuration tasks
• Ability to work with User Interface (UI) policies, data policies, UI actions, business rules, client scripts and ACL's
• Excellent analytical, problem solving and troubleshooting skills
• Ability to work independently with minimal direction as well as in a team setting
• Ability to handle multiple priorities simultaneously
• Strong communication skills both written and verbal