ServiceNow Architect/Lead/Developer

Main Priorities:

• Design, develop, and implement custom solutions on the

  ServiceNow platform

  using JavaScript, Flow Designer, and ServiceNow APIs.
• Configure and customize

  modules such as Incident, Problem, Change, Service Catalog, CMDB, and Knowledge Management

  .
• Develop

  UI Policies, UI Actions, Client Scripts, Business Rules

  , and

  Script Includes

  as per business requirements.
• Create and maintain

  Integration solutions

  using REST/SOAP APIs, MID Server, and IntegrationHub.
• Work on

  Service Portal customization

  and

  workflow automation

  using Flow Designer or legacy workflows.
• Support

  upgrades, patches, and testing

  ensuring minimal impact on existing functionalities.
• Collaborate with stakeholders to

  gather requirements

  , perform impact analysis, and translate them into technical specifications.
• Participate in

  code reviews, documentation, and platform governance activities

  .
• Ensure adherence to

  ServiceNow best practices, coding standards, and security guidelines

  .

Skills/ Knowledge:

• 45+ years of hands-on experience in ServiceNow development and administration.
• Strong understanding of ServiceNow architecture, data model, and platform capabilities.
• Expertise in JavaScript, Glide API, HTML/CSS, and AngularJS (for Service Portal).
• Experience in developing Workflows / Flow Designer flows and Orchestration integrations.
• Good understanding of ITSM, ITOM, HRSD, or ITBM modules.
• Knowledge of CMDB and Discovery processes is an advantage.
• Familiarity with Agile/Scrum methodologies and CI/CD practices for ServiceNow (e.g., Git, Jenkins, ATF).
• ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) certification preferred.