ServiceNow Architect

Overview: A ServiceNow Architect is an IT professional who designs, builds, and implements solutions on the ServiceNow platform. Architect works closely with business stakeholders to understand their needs and then translate those needs into technical designs using ServiceNow's features and functionalities.Job Description:Design and Architecture:Analyze business needs and translate them into technical requirements for ITSM,ITOM,HAM,SAM and any other functionalities on the ServiceNow platform and oversee the development process.Lead the design and architecture of ServiceNow solutions, including custom applications, workflows, automation tools and integrations to automate process and meet business needs.Clearly communicate complex technical concepts to both technical and non-technical audiences and also document the entire ITSM solution for future reference.Establish a comprehensive technical architecture and implementation strategy. This involves defining data models, workflows, integrations, and overall system architecture to optimize ITSM and ITAM processes.Integrate ITAM with other ServiceNow modules - Ensure seamless data flow between ITAM and modules like CMDB (Configuration Management Database) and ITSM (IT Service Management).Advise, Design and implement IT service management (ITSM), IT operations management (ITOM), and related processes as per best practises with customizing ServiceNow configurations including custom scripts, automation tools, App Engine Studio etc to ensure solutions align with business needs. Integrate ServiceNow with external tools like SCCM, IBM BigFix, Zoho MDM, JMAF, Success Factors, SAP, Thousand Eyes, Sentinel, Ariba, Azure, AWS, GCP to name few and CMDB for a holistic view of IT infrastructure.Ensure seamless integration of ServiceNow with existing IT systems like CMDB (Configuration Management Database) or any external systems .Develop workflows and automations to improve efficiency and accuracy in IT asset tracking and LifeCycle Management, Discovery, licensing, and compliance/governance.Proactively monitor , Maintain and troubleshoot implemented solutions and environment, identify and resolve issues, and ensure optimal performance of Production and Non-Production instances.Ensure the security, scalability, and maintainability of ServiceNow solutions.Stay up-to-date on ServiceNow ITSM,ITAM and entire EcoSystem features including best practises, emerging trends to drive innovation - Continuously learn about new features and updates to optimize the solution and existing architecture.Leverage ServiceNow Platforms core capabilities for ITSM, ITAM, Integration Hub, Designing Applications using App Engine Studios to align and achieve business objectives and innovation. Design, Architect and implement processes as per the best practise of ServiceNow Eco System and CSDM model. Lead platform upgrade and migrations.Implementation and Deployment:Configure and customize ServiceNow modules(ITSM, ITOM, HAM, SAM or any other) to meet specific business requirements.Develop custom workflows and scripts using ServiceNow APIs to extend platform functionality and automate specific tasks within ITAM/ITSM processes.Implement best practices for data security, governance, and reporting.Conduct testing and ensure seamless deployment of ServiceNow solutions.Implement and Optimise Incident Module, Service Catalogue ,Change Module, Problem Management, App Engine Studio Applications, CMDB and to have a strong CSDM model implemented.Provide ongoing support to users for ITSM, ITOM, HAM,SAM or any other ServiceNow functionalities.This role will also involve contributing and mentoring Junior ServiceNow professionals and developers.Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.Required Skills:Extensive experience with ServiceNow platform, including configuration, customization, scripting, ServiceNow App Engine Studio, Workflows, APIs, Integration Hub and other development tools. In-depth knowledge of ITSM , ITOM, HAM, and SAM processes and best practices. Experience with IT discovery tools.Strong understanding of IT infrastructure and asset lifecycle management.Excellent communication and collaboration skills to work effectively with business stakeholders and IT teams.Strong analytical and problem-solving abilities.Experience with ITIL frameworks , Relational Database.Ability to manage multiple projects and prioritize tasks. Ability to work independently and as a part of a team.Key Skills: ServiceNow EcoSystem Core Platform, ITSM,ITAMQualificationsand Experience :
Bachelor's degree in Computer Science, Information Systems, Engineering, or related field. ServiceNow Certified Application Developer and ServiceNow Certified System Administrator certifications. Certifications in ServiceNow (ITSM, ITOM, SAM, HAM) and ITIL practices are desirable.At least 10 years of experience in ServiceNow development and Architecture.
Experience with developing and customizing ServiceNow ITOM, UI / UX, ITSM, ITOM, ITBM, HR, CSM, GRC, and others. Deep understanding and experience with Systems mentioned above. Deep understanding of the ServiceNow platform and development tools, architecture, modules, and features.Experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, Configuration Management DB, Service Catalogue, ITAM and ITSM.Experience with ServiceNow scripting languages such as JavaScript, Jelly, Angular JS,HTML,CSS.Experience with ServiceNow integration tools such as REST APIs and SOAP, MID Server, webservices and other methods. Experience with ServiceNow Agile development methodologies.Experience with ServiceNow cloud computing platform.Preferred Airline Industry Experience.By leveraging expertise in ServiceNow, a ServiceNow Architect will play a vital role in optimizing IT Service Management , IT Asset Management , IT operations and driving cost optimization and enhance user experience.