ServiceNow Architect - ITOM Modules

Role Overview

Key Responsibilities

ITOM Architecture & Design :

• Architect and lead the implementation of ITOM modules : Discovery, Service Mapping, Event Management, and Operational Intelligence.
• Define CMDB architecture, CI classes, relationships, and dependency maps ensuring accuracy, completeness, and maintainability.
• Develop high-level solution designs and low-level technical documentation to support implementation and future & Automation :
• Integrate ServiceNow ITOM with external monitoring tools, cloud platforms (AWS, Azure, GCP), network management, and asset management solutions.
• Lead MID Server design and deployment, including high-availability configurations and security considerations.
• Develop orchestration workflows leveraging PowerShell, REST, SOAP, SSH, and ServiceNow APIs.
• Build automation scripts using JavaScript, Glide scripting, and ServiceNow Flow Designer to reduce manual tasks and improve operational & Best Practices :
• Align solutions with ITIL v3/v4 frameworks, enterprise architecture standards, and ServiceNow best practices.
• Ensure CMDB data quality, governance, and ongoing maintenance strategies.
• Provide architectural guidance for enterprise-wide ServiceNow adoption and ITOM capability & Project Collaboration :
• Engage with technical and business stakeholders to gather requirements and translate them into architectural blueprints.
• Work closely with development teams, administrators, and integration partners to ensure on-time and high-quality delivery.
• Participate in Agile/Scrum ceremonies, including sprint planning, backlog grooming, and technical Skills & Experience : Expertise :
• Proven hands-on experience with ServiceNow ITOM modules, including Discovery, Service Mapping, and Event Management.
• Deep understanding of CMDB design, CI lifecycle management, and relationship mapping.
• Strong knowledge of MID Server architecture and orchestration capabilities.
• Proficiency in JavaScript, Glide API, REST/SOAP integrations, and automation & Process Knowledge :
• Strong familiarity with ITIL processes and enterprise IT service management best (Mandatory) :
• ServiceNow Certified System Administrator (CSA).
• At least one of the following :
• Certified Implementation Specialist ITOM Discovery
• Certified Implementation Specialist ITOM Service Qualifications :
• ServiceNow Certified Application Developer (CAD).
• Hands-on experience with cloud platforms (AWS, Azure, GCP).
• Exposure to Service Graph Connectors, ITOM Visibility, and CMDB integrations.
• Experience working in Agile/Scrum environments with distributed teams