ServiceNow Architect

Job Title:

Location:

Experience:

Employment Type:

About the Role

ServiceNow Architect

Key Responsibilities

• Lead the architecture, design, and implementation of

  ServiceNow ITSM modules

  (Incident, Problem, Change, CMDB, Knowledge, etc.).
• Define and enforce best practices, governance, and design standards across the ServiceNow platform.
• Collaborate with business stakeholders to translate requirements into scalable and sustainable solutions.
• Drive integrations between ServiceNow and other enterprise systems (REST, SOAP, IntegrationHub, MID Server).
• Mentor and guide development teams in implementing custom applications, workflows, and automation.
• Ensure platform scalability, performance, and security compliance.

Required Skills & Experience

• 10+ years

  of overall IT experience, with

  6+ years

  focused on ServiceNow.
• Hands-on expertise with

  ITSM modules

  and working knowledge of ITOM, CMDB, CSDM.
• Strong proficiency in

  JavaScript, Glide API, Flow Designer, UI Policies, Business Rules, and Catalog development

  .
• Proven experience in

  ServiceNow Integrations

  (REST/SOAP APIs).
• Deep understanding of

  ITIL framework

  and its implementation on ServiceNow.
• Ability to lead client workshops, design discussions, and architecture reviews.
• Strong communication and stakeholder management skills.

Preferred Qualifications

• ServiceNow Certifications:

  CSA, CAD, CIS (ITSM/ITOM/CMDB), CTA

  .
• Experience with additional modules like

  HRSD, CSM, SAM, HAM, SecOps

  is a plus.
• Exposure to cloud platforms (AWS/Azure) and DevOps tools.

What We Offer

• Competitive salary & performance-based bonuses.
• Opportunity to work on

  global-scale ServiceNow projects

  .
• Professional growth through certifications, trainings, and challenging assignments.
• Hybrid work flexibility (Hyderabad office base).

How to Apply:

Send your updated CV to nivetha.s@eminds.ai