Service Support Coordinator

At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.
We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory.It’s all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we’re just beginning. Working together, let’s put our time and talents together to advance human health for tomorrow.Learn about the Danaher Business System which makes everything possible.The Service Support Coordinator is responsible who will serve external and internal customers by processing and managing service contracts and resolving billing issues, processing time and material charges, quoting and booking ordersThis position reports to Reshma Debnath, who is part of the Sales Ops job located in Mumbai and will be an on-site role.

In This Role, You Will Have The Opportunity To

• Create renewal and warranty conversion quotes and book service agreements and one-time service billings.
• Process quotes and book agreements for Full Care Program
• Investigate and rectify all customer billing and invoicing issues in a timely manner.
• Timely follow-up and feedback provided for all customer issues.
• Maintain effective communication with customers, sales and service to ensure accurate billing and contract renewal.
• Contributes to team effort by accomplishing related results as needed.
  

The Essential Requirements Of The Job Include

• Minimum high school graduate but College level is preferred.
• Approx. 2 - 3 years of prior experience in Customer Service.
• Prior contract administration or legal experience is preferred.
  

It would be a plus if you also possess previous experience in:

• Interpersonal skills to manage customer issues, build relationships and cooperation.
• Multitasking and learning new job requirements/functions quickly.
  

Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.For more information, visit www.danaher.com.