Service Sales Manager

This Position reports to:

In this role, you will be responsible for driving service-related business by identifying customer needs, proposing tailored service solutions, and maintaining strong client relationships. This role bridges the gap between technical service delivery and commercial sales, ensuring customer satisfaction while achieving revenue targets.

The work model for the role is #Li_hybrid. This role is contributing to the Robotics & Discrete Automation in Chennai, India.

You will be mainly accountable for:

• Promote and sell service offerings such as spare parts, upgrades, retrofits, service agreements, preventive and condition-based maintenance, digital services, repairs, and health checkups.
• Understand customer requirements, propose suitable service solutions, prepare and deliver technical and commercial proposals, and follow up on leads generated by self or other channels.
• Maintain strong relationships with existing customers, identify new business opportunities, and collaborate with internal teams to ensure smooth execution of service contracts.
• Ensure accurate documentation of customer interactions, quotations, and sales activities while working with customers and operations teams to achieve timely revenue realization and collections.
• Meet defined business KPIs (Order Booking, Revenue, Collection, Order GM%) and strictly adhere to company policies, global guidelines, risk review processes, EHS standards, and behavioral expectations.

• BE/B.Tech or Diploma in Electrical, Electronics, or Mechatronics Engineering with 5- 8 years of total experience.
• Minimum 2-3 years of relevant experience in robotics customer service sales, with at least 2 years in robot operation and maintenance.
• Working knowledge of PLC systems, communication protocols, Field Buses, and robotic peripheral equipment; experience in these areas is an added advantage.
• Strong foundational knowledge of pneumatics, hydraulics, mechanical and electrical systemsboth hardware and software.
• Demonstrated ability to work independently and adapt to new technologies and evolving service offerings.
• Experience in business development or customer-facing roles, with good analytical thinking and problem-solving abilities.
• Effective communication, presentation, and interpersonal skills; assertive yet collaborative approach.
• Willingness to travel extensively; familiarity with tools like SAP and SFDC is preferred.