Service Request Coordinator

As a Service Delivery Advisor 2, you play a crucial role in assisting with service delivery activities for multiple customer accounts. Your primary focus will be to support customer needs, ensuring the highest levels of customer satisfaction while exceeding expectations with some supervision. **Key Responsibilities:** - Assist teams in standards delivery, revenue growth, and maintaining successful relationships with assigned customers. - Support the team in preparing for monthly service review meetings by conducting routine data analysis. - Assist in reviewing and assessing progress on continuous service improvement plans for each customer. - Gather information and resources to support the development of operational service improvement plans. - Resolve routine problems for assigned customers within existing procedures and limited supervision. - Collaborate with teams to regularly contact customers and promote products/services based on customer needs, in coordination with the sales team and limited supervision. **Qualifications Required:** - Customer Service skills - Strong Communication abilities - Proficient in Issue Resolution - Ability in Continuous Improvement - Excellent Problem-Solving skills - Familiarity with Service Level Agreement Management - Knowledge of Order Management - Experience in Supplier Management - Technical Support expertise - Understanding of Business Process Improvement - Proficiency in Escalation Management - Familiarity with Project/Programme Management - Decision-Making capabilities - Growth Mindset - Inclusive Leadership qualities The company values inclusivity, trust, integrity, and taking ownership of outcomes. They emphasize delivering value to customers, maintaining a strong commercial focus, fostering a growth mindset, and building future-ready, diverse teams. Location: Building No 14, Sector 24 & 25A, Gurugram, India As a Service Delivery Advisor 2, you play a crucial role in assisting with service delivery activities for multiple customer accounts. Your primary focus will be to support customer needs, ensuring the highest levels of customer satisfaction while exceeding expectations with some supervision. **Key Responsibilities:** - Assist teams in standards delivery, revenue growth, and maintaining successful relationships with assigned customers. - Support the team in preparing for monthly service review meetings by conducting routine data analysis. - Assist in reviewing and assessing progress on continuous service improvement plans for each customer. - Gather information and resources to support the development of operational service improvement plans. - Resolve routine problems for assigned customers within existing procedures and limited supervision. - Collaborate with teams to regularly contact customers and promote products/services based on customer needs, in coordination with the sales team and limited supervision. **Qualifications Required:** - Customer Service skills - Strong Communication abilities - Proficient in Issue Resolution - Ability in Continuous Improvement - Excellent Problem-Solving skills - Familiarity with Service Level Agreement Management - Knowledge of Order Management - Experience in Supplier Management - Technical Support expertise - Understanding of Business Process Improvement - Proficiency in Escalation Management - Familiarity with Project/Programme Management - Decision-Making capabilities - Growth Mindset - Inclusive Leadership qualities The company values inclusivity, trust, integrity, and taking ownership of outcomes. They emphasize delivering value to customers, maintaining a strong commercial focus, fostering a growth mindset, and building future-ready, diverse teams. Location: Building No 14, Sector 24 & 25A, Gurugram, India