Service Quality Manager

Job Purpose

Reporting

Job Location

Qualification

Bachelor’s degree in engineering or a related field (electrical/mechanical/electronics); additional certifications in quality management (e.g., ASQ, Six Sigma) are a plus. Proven experience in a similar role within the renewable energy industry / heavy construction / power sector. In-depth knowledge of quality management systems, standards, and methodologies. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills.

Key Deliverables/ Outcomes

Quality Management System (QMS) Development

• Establish and maintain a robust Quality Management System aligned with industry standards and company policies.
• Develop and update quality documentation, procedures, and guidelines.

Service Quality Planning

• Collaborate with project teams to develop quality plans tailored to the specific requirements of each wind energy project.
• Define and communicate quality objectives, ensuring alignment with overall project goals.

Quality Audits and Inspections

• Conduct regular internal and external audits to assess compliance with QMS, industry standards, and contractual requirements.
• Work closely with project teams to address and rectify any non-conformances identified during audits.

Supplier Quality Management

• Evaluate and qualify suppliers based on quality criteria.
• Establish and maintain effective communication channels with suppliers / service providers to ensure the delivery of high-quality components, services and materials.

Continuous Improvement

• Implement continuous improvement initiatives to enhance project quality, efficiency, and overall performance.
• Analyze data and metrics to identify areas for improvement and implement corrective and preventive actions.

Training and Development

• Provide training to project teams on quality management principles, procedures, and tools.
• Foster a culture of quality awareness and accountability among project team members.

Customer Relationship

• Engage with customers to understand their quality expectations and requirements.
• Collaborate with the project team to address customer feedback and concerns related to quality.

Regulatory Compliance

• Stay abreast of industry regulations and standards to ensure compliance in all project activities.
• Proactively address any changes in regulations that may impact project

Experience :

• 10-12 Years of Progressive experience in similar Roles.
• B.E/B.Tech in Mechanical or Electrical Engineering.