15 years
0 Lacs
Posted:4 days ago|
Platform:
On-site
Full Time
💼 What You’ll Do:
🔹 Lead end-to-end Service Quality, Training & Knowledge Management functions
🔹 Drive customer insights, process re-engineering & root cause analysis
🔹 Own customer communication, CRM, help pages & digital experience
🔹 Collaborate with Operations, Product & Tech to implement CX innovations
🔹 Benchmark industry best practices & foster a culture of continuous improvement
🎯 What You Bring:
✅ 10–15 years of experience in E- Commerce operations, Service Quality / Customer Experience / Training post sale
✅ Strong analytical mindset with attention to detail and data-driven decision-making
✅ Excellent stakeholder & vendor management across functions
✅ Proven leadership skills with the ability to drive measurable impact
✅ Prior experience in e-commerce or retail consumer business is a plus
UNISON INTERNATIONAL CONSULTING (The Recruitment Company)
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