Posted:4 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

💼 What You’ll Do:

🔹 Lead end-to-end Service Quality, Training & Knowledge Management functions

🔹 Drive customer insights, process re-engineering & root cause analysis

🔹 Own customer communication, CRM, help pages & digital experience

🔹 Collaborate with Operations, Product & Tech to implement CX innovations

🔹 Benchmark industry best practices & foster a culture of continuous improvement


🎯 What You Bring:

✅ 10–15 years of experience in E- Commerce operations, Service Quality / Customer Experience / Training post sale

✅ Strong analytical mindset with attention to detail and data-driven decision-making

✅ Excellent stakeholder & vendor management across functions

✅ Proven leadership skills with the ability to drive measurable impact

✅ Prior experience in e-commerce or retail consumer business is a plus

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