Service Quality - Deputy Manager / Manager

• Gain deep understanding of data that impact service and product quality.
• Understand the problem, visit GEMBA if needed, perform first level analysis, identify the nature of issue (related to design, Supplier or Mfg process etc.)
• Work with Cross-Functional teams to address and solve key quality issues and inquiries, based on data and reported issues, including the ones affecting the Serviceability of Vertiv products, collaborating in the implementation of corrective actions with Service, Manufacturing, Engineering or any other function that can be involved.
• Ensure Service issues are addressed quickly and drive the actions with respective teams
• Work with business leads to drive corrective actions for Service and Manufacturing related issues
• Help and drive Continuous Quality Improvement of processes within respective areas, proposing among others, the best practice sharing across region
  

• Coordinate Customer audits, and address corrective actions.
• Assigned Customer Claims management coordination.
  

• Support local Supply Chain by providing strategic quality support and expertise for the Services supplier quality.
• Cooperate with the local suppliers Manager in any claims processes within market unit, when requested.
• In cooperation Service Quality Organization, implement and maintain a common Service supplier quality documentation with local key suppliers.
  

• Provide monthly reporting for relevant Quality KPIs
• KPI – Customer claims & Field First Pass Yield
  

About The Team