14798 Service Operations Jobs - Page 2

About The Role Skill required: SME - Service Desk Non-Voice Support Designation: IT Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embr...

About The Role Skill required: SME - Service Desk Non-Voice Support Designation: IT Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embr...

About The Role Skill required: Next Generation Customer Operations - Training and Performance Support Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, servi...

Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations Associate Qualifications: BCom Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be he...

Do RESPONSIBILITIES • Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs • Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved • Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. • Coordinating with the respective SMEs for speedy resolution of the Major Incident • Ensuring the Major incident is resolved within the SLAs agreed with the Customer • Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. • Conducting a thorough analysis an...

This position is part of the Service team located in Kolkata, West Bengal and will be working remotely in managing the customer base in the East region . In this role, you will have the opportunity to do: Service operations Management : Plan, coordinate and monitor service operations across the zone to ensure optimal uptime of our instruments. Ensure preventive maintenance and breakdown support are carried out efficiently. Review and analyze service KPIs like MTTF ( mean time to fix), FTFR ( first time fix rare) and NPS. Team Leadership : Lead, train and motivate a team of FSEs. Conduct performance reviews and provide technical & soft skill development. Customer relationship Management: Act ...

Key Responsibilities: Direct Purchase Management Manage procurement of spare parts, tools, and consumables for service centers. Ensure timely availability of materials to prevent service delays. Repair Job Coordination Collaborate with service teams to identify repair requirements. Source and engage specialized vendors for component-level repairs and refurbishing. Monitor repair timelines and ensure adherence to quality standards. Analyze scope of work, review quotations, and negotiate terms effectively. Vendor Development & Management Identify, evaluate, and onboard new suppliers. Negotiate pricing, payment terms, and delivery schedules to optimize value. Cost Optimization Analyze purchasin...

We are looking for a skilled ServiceNow TSOM (Telecom Service Operations Management) Consultant to design, implement, and support telecom service operations using the ServiceNow platform. The role focuses on enabling end-to-end visibility of telecom services, proactive service assurance, and seamless integration with network and OSS tools. Key Responsibilities Implement and configure ServiceNow TSOM modules including Service Service Management (SSM) and Service Aware Event Management (SAEM) Design and maintain service models , CSDM-aligned structures, and telecom service hierarchies Integrate ServiceNow with network monitoring, EMS/NMS, and OSS/BSS systems Configure event management , alerts...

Role & responsibilities The Regional Service Manager is responsible for leading end-to-end service operations within the region, driving customer satisfaction, profitable service growth, dealer performance, and operational excellence. The role ensures strong after-sales service delivery, cost control, compliance, and cross-functional alignment while strengthening the service brand and customer relationships. Key Responsibilities Drive regional service operations and monitor operational & financial KPIs Ensure CRM data accuracy, compliance, and service process adherence Manage direct customers and key service accounts; act as SPOC for escalations Improve customer satisfaction Lead dealer onbo...

The Field Service Regional Manager is responsible for leading and managing field service operations across assigned railway zones, ensuring the effective execution of maintenance contracts, field trials, and technical support for rolling stock systems for Indian Railway and Metro Customers. This role is pivotal in driving service excellence, customer satisfaction, and operational reliability in coordination with Manufacturing units & Railway Workshops, depots, and zonal railways. Responsibilities: Oversee execution of maintenance contracts at customer sites, ensuring compliance with scope, timelines, and quality standards. Lead regional service teams for troubleshooting, retrofitting, and wa...

Looking for Asst. Manager! Role includes cash/cheque/DD handling, KYC/AML, ATM ops, forex & trade docs. Ensure smooth transactions & quality service. Fresh grads/postgrads (2023–24) with good communication skills welcome Required Candidate profile Freshers (Only Graduate ) Customer-Centric Approach Effective Communication Skills Knowledge of Banking Basics Skilled in MS Office Tools Perks and benefits Incentives, travel, cab & lunch coupons,

A OE shall be owner of his / her service area in terms of all operations related actions and shall Execute daily service operations with a team of assigned Technicians within a given service areas Ensure quality of service delivery by effective supervision on technicians - on the job as per company SOPs Ensure technicians carry out treatment within a given Time on Site (ToS) in a competent manner (OE to engage technician via route riding, training on the job) Plan & execute 02 TPAs (Technicians Performance Assessment) per assigned technician with 2 development programs per year Coach & train assigned technicians in order to improve the service quality Convey special instructions, if any, to ...

To identify, source and secure both long term and short-term pest control & prevention business opportunities. To develop new business opportunities within current and new customer bases in accordance with the sales strategy. To look after client retention by ensuring customers ongoing expectations is met. To manage day to day sales activities, including proposal, service agreement, and prospecting and market development. To support the service team by providing customer feedback. To develop good client relationships. To provide reports as per the requirement. To assist with debt collection Do you have what it takesIf you want to be considered for this role you will need: Graduate or MBA Fre...

To identify, source and secure both long term and short-term pest control & prevention business opportunities. To develop new business opportunities within current and new customer bases in accordance with the sales strategy. To look after client retention by ensuring customers ongoing expectations is met. To manage day to day sales activities, including proposal, service agreement, and prospecting and market development. To support the service team by providing customer feedback. To develop good client relationships. To provide reports as per the requirement. To assist with debt collection Do you have what it takesIf you want to be considered for this role you will need: Graduate or MBA Fre...

To identify, source and secure both long term and short-term pest control & prevention business opportunities. To develop new business opportunities within current and new customer bases in accordance with the sales strategy. To look after client retention by ensuring customers ongoing expectations is met. To manage day to day sales activities, including proposal, service agreement, and prospecting and market development. To support the service team by providing customer feedback. To develop good client relationships. To provide reports as per the requirement. To assist with debt collection Do you have what it takesIf you want to be considered for this role you will need: Graduate or MBA Fre...

To identify, source and secure both long term and short-term pest control & prevention business opportunities. To develop new business opportunities within current and new customer bases in accordance with the sales strategy. To look after client retention by ensuring customers ongoing expectations is met. To manage day to day sales activities, including proposal, service agreement, and prospecting and market development. To support the service team by providing customer feedback. To develop good client relationships. To provide reports as per the requirement. To assist with debt collection Do you have what it takesIf you want to be considered for this role you will need: Graduate or MBA Fre...

Supervising the jobs of motor / transformer winding. Testing and quality control after and during rewinding work. Supervision of successful trial at customers industry. Own two wheeler is must as job requires visit to customer site for successful load trial. For these works and to strength our team we requires engineers willing to work Hard, Eager to learn, willing to work with own hands and ready for frequent travelling for rectifying the fault at customer site .

Role & responsibilities Project Head Project Management: Lead and manage all phases of government projects from initiation to closure, ensuring that projects are completed on time, within scope, and within budget. Sales & Government Liaison: Serve as the primary point of contact between the company and government agencies. Maintain strong relationships to facilitate new project approvals, compliance, and smooth execution.. Budget Management: Develop and manage project budgets, including cost estimation, resource allocation, and financial reporting. Ensure that all financial aspects are handled according to company policies and government regulations. Compliance: Ensure all projects adhere to...

The Service Head is responsible for managing the overall operations of the service department. This includes developing and leading a team, overseeing service processes, and ensuring customer satisfaction. The role demands strong leadership and team building skills. Location:- Mumbai(Occasional Travel may be required). The Position will be reporting to the Director. Qualification An Engineering degree in Electrical/Mechanical Engineering is preferred. However, Candidates without engineering background but with strong performance record in the similar field may be considered. Experience Person shall have at least 8-10 years of experience of building own team/ contracting service activities to...

We are looking for an experienced Branch Manager from the Automobile Industry who can manage overall branch operations. The candidate should have strong technical knowledge of automobile systems and spare parts, along with proven management exp. . Required Candidate profile Position: Branch Manager – Automobile Industry Industry: Automobile Experience: 5–8 Years Job Location: Pune, Mumbai and Jaipur Qualification: B.Tech / BE in Automobile or Mechanical Engineering

Rentokil Initial Hong Kong is looking for Field Operations Executive Mumbai (Malad) to join our team Roles and Responsibility Manage and oversee daily operations to ensure efficiency and productivity. Develop and implement strategies to improve operational performance. Collaborate with cross-functional teams to achieve business objectives. Analyze data and metrics to identify areas for improvement. Provide training and guidance to junior staff members. Ensure compliance with company policies and procedures. Job Requirements Proven experience in field operations or a related field. Strong leadership and management skills. Excellent communication and interpersonal skills. Ability to work in a ...

Responsibilities: * Greet guests, handle requests, manage inventory. * Ensure guest satisfaction through exceptional service. * Collaborate with team on food & beverage operations. * Maintain cleanliness, provide menu knowledge.

Regional Manager Service-North Department:Service Location: Noida Reports to: Service Head Job Purpose: To ensure the operational efficacy of after Sales Support Function for the region. Lead the services team and strive to provide excellent customer services at minimum cost and without compromising on the quality of services. Primary Job Responsibilities: Managing all service operations for region through Direct Team and Service Franchisee, ensuring customer satisfaction and business retention. Ensuring that operations at the service points match the company's standard. Ensure the timely completion of customer complaints as per defined TAT to build a trusted brand in market with higher cust...

To identify, source and secure both long term and short-term pest control & prevention business opportunities. To develop new business opportunities within current and new customer bases in accordance with the sales strategy. To look after client retention by ensuring customers ongoing expectations is met. To manage day to day sales activities, including proposal, service agreement, and prospecting and market development. To support the service team by providing customer feedback. To develop good client relationships. To provide reports as per the requirement. To assist with debt collection Do you have what it takesIf you want to be considered for this role you will need: Graduate with Good ...

1. Service (After Sales): Develop and implement strategic after-sales service plans aligned with business goals. Monitor and improve service quality, warranty cost, and customer satisfaction index (CSI). Lead dealer service operations ensuring timely resolutions, preventive maintenance, and adherence to company standards. Drive service campaigns, recalls, and technical upgrades across dealer network. Analyze field failures, track recurring issues, and initiate corrective actions. 2. Technical Cell: Lead the technical team in providing expert support to field service and dealership technicians. Serve as the escalation point for unresolved technical issues from the field. Work closely with R&D...