2382 Service Operations Jobs - Page 5

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAbility to work well in a teamAdaptable and flexibleWritten and verbal communicationAbility to meet deadlinesCollaboration and interpersonal skillsMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Strategic / Business Enablement - Business Operation Management Designation: Business Operations Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Business Operations Manager works directly with the APAC Cloud First/Infrastructure Engg. Lead, and collaboratively with the APAC Cloud First/Infrastructure Engg. Business Operations lead to help drive and support business strategy, growth agenda, capability plan and operational excellence. What are we looking for Must have: Qualifications:Strategic plan executor with the ability to navigate complexity and ambiguity to achieve results and effectively resolve conflicts as they ariseData-driven operator to drive reporting/analytics that provide insights that inform actionsStrong communication skills; demonstrated confidence and assertiveness in working with Senior ExecutivesHighly flexible, adaptable, and able to work under pressure and quickly changing prioritiesSelf-motivated, with a high degree of self-reliance and responsibility to own issues and actionsExtreme attention to detail and the need to get things right first time, every timeExcellent project management, team management, analytical and communication skillsAbility to influence without direct authority to drive action at all levels.Strong technology and cloud understanding acumen.Proven program management track record at a global or market levelDeep knowledge and understanding of Accenture operating model and financial modelsWork experiences related consulting or IT experience is surplus.Ability to work in a highly collaborative manner in an influence-based model Exceptional track record of building relationships with stakeholdersAbility to function as a team player and maintain a good working relationship, yet think and act independently with professionalism, discretion, and confidentiality. Educational Qualification:Must have:Postgraduate or Graduate Degree (preferably in Finance domain)Good to have:Financial Management / Program Management CertificationsMust have:Demonstrated capability to drive / execute multiple initiatives individually and with a team with minimal supervision and guidance.Prior experience working on financial services.Program management skills.Excellent oral and written communications skills.Self-driven, organized, structured.Accuracy and attention to detail; prioritizes and plans work activities independently.Analytical skills; collects, researches, and interprets data Strong collaboration, facilitation, and team-building skills.Good to have:Understanding of organization business processes and policies.Experience in change management, behavior change, sales processes, sales methodologies, sales improvement programs.Ability to work in a highly collaborative, influence-based model.Leadership and strategic thinking skills demonstrated bias for action. Roles and Responsibilities: Key Responsibilities:Work with CF/IE Lead to operationalize strategy and growth agenda.Interact with CF/IE Leadership team to drive and implement operational programs and business initiatives.Provide key management reports, metrics analysis and insights to CF/IE. Lead and his/her leadership team, working collaboratively with them and the broader Technology leadership/corporate function teams to manage, identify and investigate areas of low performance and help develop remediation actions.Collaborate with the APAC CF/IE Business Operations Lead to define and integrate strategy and direction into plans and actions.Facilitate business interlock CF/IE Business Groups to ensure GTM and delivery readiness for sales, solutioning, supply/demand management and offering/asset investmentsCollaborate across key Business Operations, HR, Sales Excellence and Finance leads in the Cloud First organization, and the broader Services Business Operations team to ensure alignment with key business planning processes and operational priorities.Drive specific priority programs and initiatives as required.Define and manage recommended action plans to address financial and growth performance insights as needed.Collaborate with Technology leadership/corporate function teams to manage, identify and investigate areas of low performance and help develop remediation actions. Qualification Any Graduation

About The Role Skill required: Learning - Learning Operations Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture Learning Delivery is transforming Delivery services, creating a seamless experience for the Accenture client and a better experience for learners. A new, streamlined operating model, aligning Central and Local teams into one global delivery organization, allows us to leverage deep expertise across teams, providing enhanced planning and execution services. Also, we are focusing on our end-to-end technology strategy, aligning tools and processes ensuring ease of access for our clients and learners to our enhanced services.The Onsite Analyst works closely with regional Onsite lead to execute session requirements and managing on ground activities. They are responsible for understanding the session requirements and execute them with the help of team members. Also, they will monitor all the activities and resolve issues or escalate where necessary. KEY RESPONSIBILITIESOrganize and ensure all sessions are manned and end to end support is providedPro-actively escalate potential serious / high-level issues - categorically highlighting bases on the sensitivity of the scenarioManage on ground activities and prepping for sessionBe a medium between all stakeholders, vendors, faculties etc. at all points during the sessionProvide session support during shortage of coordinators or during instances where in the session planners requestWork with other execution teams to ensure on the day of the session the delivery goes seamlesslyLiaise with other teams outside of Delivery as neededMaintain good relationship with our Vendors and Session PlannersUpskill themselves by registering to trainings in myLearningTake regular feedback from Supervisor/Career Counsellors in terms of performanceManage learning solutions, including activities such as registration, vendor management, product support, learning management system. What are we looking for Collaboration and interpersonal skillsWritten and verbal communicationAbility to establish strong client relationshipAbility to manage multiple stakeholders Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shiftsStakeholder Management Strong written and verbal communication skillsEnglish language proficiency requiredMulti-cultural awarenessCritical thinking / problem solving skillsConflict resolution, facilitation, negotiationGood time management skills Qualification Any Graduation

About The Role Skill required: Learning - Learning Operations Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture Learning Delivery is transforming Delivery services, creating a seamless experience for the Accenture client and a better experience for learners. A new, streamlined operating model, aligning Central and Local teams into one global delivery organization, allows us to leverage deep expertise across teams, providing enhanced planning and execution services. Also, we are focusing on our end-to-end technology strategy, aligning tools and processes ensuring ease of access for our clients and learners to our enhanced services.The Onsite Analyst works closely with regional Onsite lead to execute session requirements and managing on ground activities. They are responsible for understanding the session requirements and execute them with the help of team members. Also, they will monitor all the activities and resolve issues or escalate where necessary. Pro-actively escalate potential serious / high-level issues - categorically highlighting bases on the sensitivity of the scenarioManage on ground activities and prepping for sessionBe a medium between all stakeholders, vendors, faculties etc. at all points during the sessionProvide session support during shortage of coordinators or during instances where in the session planners requestWork with other execution teams to ensure on the day of the session the delivery goes seamlesslyLiaise with other teams outside of Delivery as neededMaintain good relationship with our Vendors and Session PlannersUpskill themselves by registering to trainings in myLearningTake regular feedback from Supervisor/Career Counsellors in terms of performanceSchedule meetings with Session Planners & Requestors as and when needed and gain clear understanding of client What are we looking for Learning Delivery OperationsCollaboration and interpersonal skillsWritten and verbal communicationAbility to establish strong client relationshipAbility to manage multiple stakeholdersLearning Delivery Strategy Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementManage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights. What are we looking for JOB REQUIREMENTSEducation Equivalent Bachelor or GraduateExperience1 - 2 yrs. business experience with similar background (Processes mentioned above)Knowledge of MS Office and Excel skills would be a plusKnowledge/Skills Requirements:Good organizational & prioritisation skills.Analytical and problem-solving skills.Multi-cultural awareness.Passion for customer service.Team player. Results & detail-orientedFocus on high data accuracy.Quality driven in communications and all system transactions.Strong written and verbal skills in English Language.Knowledge on Success Factors and ServiceNow will be added advantage.Core Competencies Professional QualitiesGood oral and written communication skills Ability to identify and effectively use resources Excellent customer service skillsHire To Retire, Position creation, transfers, promotions, Job Change and Data Change etc. Roles and Responsibilities: The Workforce Administration Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.Key ResponsibilitiesRead, understand and analyze client process as per the business rules.Execute the process accurately and timely as a hands-on processor.Escalate issues and seek advice when faced with complex issues/problems.Participate in client conference calls and prepare minutes of meeting. Ensure LWIs are followed and updated regularly and train the team members on process updates.Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Update process metrics on daily basis and maintain MIS.Always demonstrate the highest level of customer service.Pay close attention to detail and follow through to resolve any outstanding issues.Goes beyond immediate requests and activities to ensure both own and related tasks are completed.Ensure and maintain the security and confidentiality of client data.Update client applications accurately and quickly in accordance with the appropriate User Guides.Understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes, onboarding the candidate, people movement & benefits administration Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparentFollow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads.Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controlsParticipate in Team building activities.Assist client with Admin activities (especially Document Mgmt.) related to Hire to Retire, Position creation, transfers, promotions, Job Change and Data Change etc.Have customer facing experience & experience of using telephony to speak with clients Qualification Any Graduation

About The Role Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processThe practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we looking for Training Needs Analysis (TNA)Learning Content DevelopmentMicrosoft Office SuiteInsurance ManagementInsurance Risk ManagementAbility to perform under pressureAbility to manage multiple stakeholdersWritten and verbal communicationCollaboration and interpersonal skillsAbility to meet deadlinesTraining & Transition Experience Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Record To Report - Account Reconciliations Designation: Record to Report Ops Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "Campus JR is now withdrawn coz candidate rejected the office hence as per discussion with Recruitment team & RMG raising external demand to get the necessary onboard doneCampus JR is now withdrawn coz candidate rejected the office hence as per discussion with Recruitment team & RMG raising external demand to get the necessary onboard doneCampus JR is now withdrawn coz candidate rejected the office hence as per discussion with Recruitment team & RMG raising external demand to get the necessary onboard done" What are we looking for "Campus JR is now withdrawn coz candidate rejected the office hence as per discussion with Recruitment team & RMG raising external demand to get the necessary onboard doneCampus JR is now withdrawn coz candidate rejected the office hence as per discussion with Recruitment team & RMG raising external demand to get the necessary onboard done" Roles and Responsibilities: Campus JR is now withdrawn coz candidate rejected the office hence as per discussion with Recruitment team & RMG raising external demand to get the necessary onboard done Qualification BCom

About The Role Skill required: Record To Report - Intercompany Account Reconciliation Designation: Record to Report Ops Analyst Qualifications: BCom/Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.Recording and reconciliation of transactions which have occurred between entities of the same company, also Includes assuring that transactional relationships between the entities are in balance. Reconciling AR sub ledger balances and highlighting any debit balances. It provides details of reconciling against GL, Treasury open items, intercompany reconciliation and final summary of outstanding payments with discount earned and penalties paid. What are we looking for Record to report and SCFSRecord to report and SCFS Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom,Any Graduation

About The Role Skill required: Pursuit Writing - Technical Writing Designation: Pursuit Writing Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do At Accenture, we believe your career is about what you want to be and who you want to be. Its about bringing your skills, your curiosity, and your best true self to your work. Here, youll match your ingenuity with the latest technology to do incredible things. Together, we can create positive, long-lasting change.We Are:Sales Excellence at Accenture. We empower our people to compete, win and grow. We develop everything they need to build and mature their client portfolios, optimize their deals and enable their sales talent, all driven by sales intelligence.You Are:Someone who likes to get your message across concisely and clearly in anything you write or talk about. You re competitive by nature, and you enjoy digging into the details so you can provide a well-thought-out answer. You re always open to learning about new technology and trends. You also appreciate and can create a well-crafted story, in any medium. What are we looking for Heres what you need:Native level of fluency in English [and/or other languages as applicable]A minimum of 4 years of professional writing or related experience[For industry-aligned resources, include required technical or industry experience]Excellent command of business languageStorytelling experience and familiarity with editorial guidelinesHighly developed interpersonal and communications skillsHighly competent in MS Word and PowerPointStrong problem solving and decision-making abilities.Able to work independently and in virtual environment.Extra credit if you have:Writing experience with IT offerings or topicsYou May Also Need:Ability to work flexible hours according to business needs.Must have good internet connectivity and a distraction-free environment for working at home, in accordance with local guidelines. Roles and Responsibilities: The Work:You re a member of a writing team whose goal is to create clear, concise, and compelling sales materials to differentiate Accenture from its competitors. Along with creating and editing, you use creative storytelling to deliver innovative sales materials. You also help make sure the team consistently understands and follows best practices and standards.You willWrite, edit, research and proofread pursuit writing support requests.Participate in proposal storyboarding sessions. Apply conceptual writing and storytelling for large and complex deals.Collaborate with creative colleagues such as designers to develop materials. Own the writing of standard sections and content.Work with subject matter experts to develop and refine content.Conduct peer reviews and share insights to enhance content.Contribute to and work with content in internal repositories.Support training and coach junior team members.Apply best practices aligned with the global team, promoting consistency among writers.Contribute to and participate in the pursuit writing practice community. Qualification Any Graduation

About The Role Skill required: Com.Bkg- Credit UW - Commercial Credit Underwriting Designation: Banking Advisory Specialist Qualifications: BCom/MCom/Master of Business Administration Years of Experience: 7 to 11 years Language - Ability: English(Domestic) - Advanced About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model.The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business.Conduct detailed research on the financial history of businesses to determine their Assess the risk parameters of the loan, borrower, and industry including the Financial performance of the borrower and guarantor, assessing the repayment capacity and recommending the future course of action in approving/declining/counter offer of business loans. What are we looking for Accounting ReconciliationAccount ManagementAccounts Receivable (AR)Numerical abilityNegotiation skillsResults orientationAbility to work well in a teamWritten and verbal communicationAccounting Journal EntriesActionable Insights Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification BCom,MCom,Master of Business Administration

About The Role Skill required: Business Reporting & Governance - Sustainability Reporting & Analytics Designation: Service Management Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in excel and MIS reports are looked at for these skillsUnderstanding of ESG reporting expectations and timelines for the different internal / external stakeholders and provide analytics insights, taking into account the common challenges in reporting / and industry best practices. What are we looking for Program Project ManagementAnalysis and ReportingBusiness Intelligence (BI) Reporting ToolsAdaptable and flexibleAbility to perform under pressureProblem-solving skillsWritten and verbal communicationAbility to manage multiple stakeholdersClient ManagementRisk ManagementDefine the overall approach, plans, frameworks, and processes for KYC governance.Partner with the ANZ team to design effective operational and delivery models.Lead program reporting and track performance against established plans and forecasts.Monitor key governance metrics, including Critical Service Levels and Key Performance Indicators.Prepare and present regular reports for leadership and stakeholders, including fortnightly/monthly status updates, quarterly executive reviews, and retrospective sessions.Participate in ongoing governance reviews to address issues, risks, and contractual modifications.Ensure timely delivery of program outputs and governance reports.Promote transparent communication between senior management and key stakeholders.Escalate governance issues when necessary and align governance practices with strategic objectives.Work closely with risk teams to identify and mitigate governance-related risks. Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Retirement Solutions - Customer Service Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Processing monetary and non-monetary transactions for assigned clients\transactions. Includes Contributions, loan repayments, Indicative data files and manual adjustments, Rollovers etc.Strict adherence non-disclosure of client information by preserving client confidentiality.Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.Taking active participation in process improvements and automation.Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Bachelors degreeExperience in the US retirement industryOpen core Night shifts based on business requirementsGood verbal & written communication skillsGood typing skill and attention to detail.Good time management skillsAbility work independently3+ years of experience in US Retirement Services domain Defined Contributions - Managing participant level servicesExperience in Money In processes such as Contributions processing, loan repayments, Indicative data files and manual adjustments, Rollovers contribution, Suspense & Adjustments/Corrections. Roles and Responsibilities: Processing monetary and non-monetary transactions for assigned clients\transactions. Includes Contributions, loan repayments, Indicative data files and manual adjustments, Rollovers etc.Strict adherence non-disclosure of client information by preserving client confidentiality.Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.Taking active participation in process improvements and automation.Ensure Quality Control standards that have been set are adhered to.Excellent organizational skills with ability identify and prioritize high value transactions.Completing assigned responsibilities and projects within timelines apart from managing daily BAU.Support creation procedure documents Qualification Any Graduation

About The Role Skill required: NA - Client Meetings Designation: PPSM Associate Manager Qualifications: Bachelor of Arts Years of Experience: 10 to 14 years Language - Ability: English(Domestic) - Advanced About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Global Site Visit Lead drives the overall site visit strategy globally and oversees the smooth functioning of the Client Visit Management activities across geographies. S/he keeps a watchful eye on the program budget/Recoveries and also approves/ ratifies any exception/ waiver requests in consensus with the relevant Solution Innovation MDs & delivery Leadership. S/he may get involved in certain high profile or complex visits where the stakeholders are critical or the deal size is very large in terms of TCV. S/he is also responsible for bringing more centers under the ambit of the Global Site Visits ProgramCollaborates with Solution Innovation leadership (assuming thats me) to ensure Site visit strategy is optimized (and evolving as needed) for account health and growth and sales effectiveness.Establish, gather, and ensure achievement of KPIs for the team (includes stakeholder feedback, spend/roi, productivity, etc.)Report on team spend and cost recovery to demonstrate good stewardship over company resources.Ensure the team structure, capabilities, and roles support the KPIs, site visit strategy and team development/success.The ability to effectively plan, conduct, and communicate in client meetings, demonstrating strong interpersonal, communication, and relationship building skills to understand client needs, address concerns, and contribute to successful collaboration. What are we looking for Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. Uses basic terminology in regard to the skill. Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences.Experienced (E) - Moderate exposure to this skill and related work experiences. Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance.Skilled(S) - Extensive exposure to this skill and related work experiences. Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. May train and/or direct the work of others in application of skill.Expert(X) - Regarded as a center wide resource on this skill. Applies detailed knowledge and skills to complex (or new) work situations in multiple settings. Trains and/or directs work of other in complex facts, methods, and techniques related to the skill.Knowledge/Skills Requirements:Working with Microsoft productsExcellent US, British or Australian business writingCommunication, written, verbal and presentation Organization skills Project and program managementSharePoint organization and useInfrastructure/ BP Service offeringsInfluenceIssue escalation and resolutionRelationship sellingService delivery organizationProblem solvingCritical thinkingLogistics management, i.e. transportation, accommodation, meals, entertainment, meetingRemain calm and clearheaded under pressure Roles and Responsibilities: Ensure end to end logistics for internal and external visitors is being taken care of during client visitsDrive the overall client visit experience and ensure compliance by all the site visit coordinators.Ensure that prep calls, dry runs and dress rehearsals are scheduled for all visits, without exceptionUse SLFD and SWB to track requests and ongoing activities to provide periodic management updatesOversee provision of a Welcome Package to client teams for use with prospective clients Guide the team to resolve real-time logistical issues and handle escalations, if anyRun the PMO to report overall teams performance and to maintain logistical data in a central locationApprove Procurement Invoices on ARIBA Foster team building activities and manage attrition to a minimumDrive periodic calls with the global team to cascade information and share best practices Adopt and drive opportunities to digitize the client visit experience through use of mobile/ tablet appsHave meaningful conversations with the direct reports and seek periodic feedback for own performanceEngage with key stakeholders to ensure seamless conduct of the visit management function globallyDive Strategic thinking on visit agenda working with delivery center leadership and ensure visit agenda meets the visit purpose Qualification Bachelor of Arts

About The Role Skill required: Language Translation - Customer Service Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Spanish - Proficient About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Candidate who is good in written & verbal communication in Spanish. Good call handling skills in Spanish.Customer service refers to the assistance and support provided by a business or organization to its employes. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Customer CareCustomer Support OperationsCustomer Satisfaction Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems This is a voice process and the communication with the customer can happen through phone, emails and through portal tickets. In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Sales Operations - Sales Operations Management Designation: Sales Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Provide sales process support to client teams, leadership, other internal operations teams and interfacing functional areas. Assist Accenture Practitioners in navigating the company s internal sales processes. Support Sales Excellence Leadership and Business Partners in driving efforts across multiple Sales Excellence service areas.Critical services include the support of opportunity pipeline management, new business meeting coordination, sales reporting/analysis for leadership, and internal sales processes/tools support for client teams.This position reports to Sales Excellence Sales Operations Leadership, Senior Managers, Managers, Associate Managers, Specialists, or Senior Analysts. Note that depending on your specific responsibilities you may also be aligned to and take direction from business leadership role(s). What are we looking for Knowledge & Skill Requirements:Strong oral and written communications skills in English this role requires a confident communicator and team player with robust interpersonal skills and a can-do attitudeAbility to work virtually with diverse individuals Good organizational / time management / data management skills Ability to follow and apply processesExcellent accuracy and attention to detailProficient in Microsoft Office, particularly Excel and PowerPoint Educational QualificationMust haveUndergraduate degree completed or in progressEnglish language fluency (oral and written)Good to haveBusiness Management education desirableSkills & Work ExperienceMust haveA minimum of 1 year of experience, with proven track record in team managementOther requirements (please specify such as overtime, etc.)Must support/mirror working hours for the supported Market Unit or other business areaMust be flexible with work hours according to business needs (e.g., when interaction/conference calls with team members in other time zones is required, at mid-month and month-end peak activity periods, when a critical issue requires immediate resolution, or when covering for a colleague in another area)Must have good internet connectivity and distraction-free environment for working at home, in accordance with local guidelinesMay be occasionally required to travel domestically or internationallyAdditional CommentsNothing in this job description restricts management s right to assign or reassign duties and responsibilities at any time. Roles and Responsibilities: Primary responsibilities includeWork with close supervisionInteract confidently with senior leadership within sphere of responsibility and under supervisionProvide feedback on operational processesBe familiar with supporting tools and processesHave a basic understanding of where and how Sales Excellence Sales Operations fits into the bigger Accenture picture Qualification Any Graduation

About The Role Skill required: Controllership - BlackLine Account Reconciliations Designation: Controllership Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do A solution that standardizes and automates all types of reconciliations, including general ledger and balance sheet account, bank, credit card, cash, inventory, investment, or any other type of reconciliation. What are we looking for A solution that standardizes and automates all types of reconciliations, including general ledger and balance sheet account, bank, credit card, cash, inventory, investment, or any other type of reconciliation.A solution that standardizes and automates all types of reconciliations, including general ledger and balance sheet account, bank, credit card, cash, inventory, investment, or any other type of reconciliation. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Marketing Operations - Creative Design Designation: Copywriting Specialist Qualifications: Any Graduation Years of Experience: 9 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designCreative design is a process that uses digital and physical design tools and core design training to create comps and final art that bring creative concepts to life for marketing purposes. What are we looking for Candidate with at least 9 to 14 years of hands-on experience on static and animated content creationAdaptable and flexibleAbility to perform under pressureProblem-solving skillsAbility to work well in a teamWritten and verbal communication Roles and Responsibilities: Roles & Responsibilities:Creative Writing:Craft clear, persuasive, and engaging copy for various mediums, including websites, social media, email campaigns, advertisements, brochures, and more. Develop original ideas and concepts aligned with project briefs, brand tone, and target audiences. Conceptualization:Collaborate with creative directors, designers, and marketing teams to develop compelling campaign ideas and storytelling approaches. Create detailed storyboards and content outlines to visualize concepts and present ideas to stakeholders. Content Adaptation:Adapt content for different platforms and formats, ensuring consistency and effectiveness across channels. Localize or tailor messaging for regional or demographic-specific campaigns. Editing and Proofreading:Review, refine, and proofread copy to meet quality standards and ensure error-free deliverables. Maintain a meticulous eye for detail to uphold brand integrity in all communications. Project Collaboration:Work closely with clients to understand project objectives, tone, and messaging requirements. Communicate with stakeholders via calls, chat, or email to align on expectations and deliverables. Performance Optimization:Conduct research to stay updated on industry trends, competitors, and audience preferences. Integrate feedback from clients or stakeholders to improve and iterate on content. Time and Project Management:Manage multiple projects simultaneously, ensuring timely delivery of high-quality work. Stay flexible and efficient in fast-paced, deadline-driven environments. Compliance and Standards:Ensure all copy adheres to brand guidelines, legal requirements, and compliance standards. Maintain documentation of content workflows, approvals, and project histories. Qualification Any Graduation

About The Role Skill required: Marketing Operations - Campaign Management Designation: PPSM Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Advanced About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designThe planning, executing, tracking and analysis of direct marketing campaigns. These tasks span the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result. What are we looking for Ability to handle disputesAbility to meet deadlinesAbility to work well in a teamAgility for quick learning Certifications: Scrum Fundamentals Certified - SCRUMstudy Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Finance & Accounting - Commercial Insurance Designation: PPSM Analyst Qualifications: Any Graduation/Master of Business Administration/Post Graduate in any discipline Years of Experience: 3 to 5 years Language - Ability: English(International) - Advanced About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.General Accounting practicesDeploy property and casualty insurance products that provide policy coverage to business clients through insurers commercial business lines, for example, general liability, workers compensation and so on. What are we looking for Analysis and ReportingData VisualizationData Validation and CleansingFinance Master Data ManagementBusiness Data AnalysisProblem-solving skillsAbility to manage multiple stakeholdersAbility to establish strong client relationshipResults orientationWritten and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation,Master of Business Administration,Post Graduate in any discipline

Hands on experience on IP technology- MPLS/ILL/ SDWAN services. Should be ready to work in 24x7x365 support . L2 & L3 troubleshooting on proactive & reactive tickets/cases . Ticket life cycle management with all stake holders till the resolution, Escalation management. Daily Incident Management & Vendor management (e2e ownership of ticket) with ticket acknowledgement, Initial, Subsequent updates to customer & the resolution in follow up with TATA resolver Teams. Handle customer queries and concerns tactfully and get them addressed with help of respective teams. Ensure the Database management of the customer circuits. Ensure AMC Expiry track & subsequent renewal of the CPE which are hardware managed. Skills required : CCNA /CCNP MPLS SDWAN Routing & Switching Troubleshooting skills on GVPN MPLS, ILL & IZOIWAN

Responsible for managing BMS service operations, including installation, maintenance, team supervision, quality assurance, and customer support to ensure efficient and high-quality service delivery.

JD Degree in Electrical Engineering/related field. Experience in technical installations & servicing . Installation of IoT controllers at customer sites, ensuring proper setup & connectivity. Troubleshooting technical issues & providing solutions. Food allowance Health insurance Provident fund

• Branch Operations Management: Oversee the smooth functioning of the branch, ensuring efficiency, accuracy, and compliance with regulatory requirements. • Team Leadership: Lead and motivate a team, providing guidance and support to achieve performance targets and deliver outstanding customer service. • Wealth Management Service Leadership: Develop and implement strategies for wealth solutions, focusing on identifying customer needs, developing and recommending appropriate products, and building long-term relationship. • Business Development: Drive revenue growth through effective sales strategies, cross-selling, and customer engagement. • Customer Service: Ensure a positive customer experience, addressing queries and resolving issues efficiently and effectively.Raising service requests of HNI clients. Assisting RMs for new account openings for NTB clients. Looking for improvement opportunities to increase customer satisfaction and work efficiency. Assist and support Affluent, NRI RM's.

Overseeing service operations across multiple locations Ensuring high-quality service delivery, managing teams Maintaining customer satisfaction based on agriculture Includes tasks like hiring, training, mentoring, and developing service teams Required Candidate profile 4 yrs & above experience in agriculture direct marketing or dealer, agriculture distributorship marketing Salary is negotiable JOB LOCATION : KHARAGPUR

Graduate 3-4 yrs exp in disbursement & customer service in HL & LAP. Only female Required Candidate profile Interested CV's for Sweetiec@onboardhrservices.com