2382 Service Operations Jobs - Page 6

Key Responsibilities : Oversee and coordinate end-to-end client delivery through third-party or partner ecosystems. Serve as the delivery lead for assigned clients or programs, ensuring SLAs and KPIs are met. Act as a liaison between internal stakeholders, clients, and delivery partners to resolve issues and ensure alignment. Lead a small team of analysts or coordinators, providing direction, feedback, and performance management. Review partner performance metrics regularly; initiate corrective actions when needed. Identify risks to delivery timelines or quality, and escalate/resolve in a timely manner. Collaborate with account management and business teams to understand client goals and ensure delivery is aligned. Support onboarding and operational readiness for new partners or delivery models. Contribute to continuous improvement initiatives by identifying delivery gaps and process enhancements. Qualifications : Required : Bachelor's degree in Business, Operations, IT, or a related field 5+ years of experience in client delivery, service operations, or delivery assurance At least 2 years of experience managing a team or leading delivery pods Strong understanding of service delivery lifecycles and partner/vendor management Preferred : Experience in a B2B service environment (IT, outsourcing, SaaS, consulting, etc.) Knowledge of delivery governance, service level management, or operational reporting Familiarity with tools like ServiceNow, Salesforce, Jira, or similar platforms ITIL certification or PMP/Agile exposure is a plus Key Skills : Excellent stakeholder management and client communication skills Team leadership and people development experience Strong organizational and analytical skills Ability to work under pressure and manage competing priorities Problem-solving mindset with a customer-first attitude

You will be responsible for supporting service delivery as a Back End Developer in the IT&S Group. Your role involves developing applications to support critical business processes, ensuring operational performance data is utilized for achieving IT outcomes, service levels, KPIs, and customer feedback. Your key accountabilities will include developing scalable, reliable, and secure applications using the latest technologies, leading in the development and maintenance of critical business applications, and supporting eDiscovery and legal applications for forensic data collection. You will also be responsible for assuring services operate in compliance with IT&S standards and regulatory requirements. As part of your role, you will manage service performance and reporting, develop deep knowledge of the E2E Service Model, and engage with internal and external stakeholders to optimize service delivery. Additionally, you will be involved in team leadership, supplier and resource management, and mentorship to enable the success of others. To be qualified for this role, you should hold a Bachelor's degree in Computer Science, MIS/IT, or related STEM subjects. Your technical capabilities should include expertise in .NET framework, C# programming language, Microsoft SQL Server, and Microsoft Azure cloud services. You should also possess business capabilities in service delivery and management. Key skills required for this role include agility core practices, analytics, API and platform design, cloud platforms, coaching, communication, documentation, information security, software design and development, and more. Additionally, you should demonstrate leadership qualities, cultural fluency, and a commitment to compliance with organizational values and behaviors. This role may involve up to 10% travel and is eligible for relocation within the country. It is a hybrid position, allowing for a combination of office and remote work. Please note that adherence to local policies, including pre-placement screenings and background checks, may be required for employment in this role.,

Rekruiters Resource Managment LLP is looking for Job openings for Service Manager in Chennai Noida Hyderabad to join our dynamic team and embark on a rewarding career journeyTeam Management: Oversee a team of service technicians, coordinators, and support staff. Provide leadership, guidance, and mentorship to ensure efficient and effective service operations. Set performance expectations, conduct regular performance evaluations, and provide feedback to team members.Service Delivery: Ensure the timely and successful delivery of services to customers. Coordinate service requests, assign tasks to technicians, and monitor progress to ensure customer satisfaction and adherence to service level agreements (SLAs).Customer Relationship Management: Build and maintain strong relationships with customers by understanding their needs, addressing concerns, and ensuring exceptional service delivery. Act as a point of contact for escalated customer issues and work towards resolution.Service Planning and Scheduling: Plan and schedule service activities, including preventive maintenance, repairs, and installations. Coordinate with customers, technicians, and suppliers to optimize service delivery and minimize downtime.Resource Allocation and Inventory Management: Allocate resources, including technicians, equipment, and parts, to ensure efficient service operations. Manage inventory levels, order parts and supplies as needed, and maintain accurate records of stock and usage.Quality Assurance: Monitor service quality and ensure adherence to established standards and procedures. Implement continuous improvement initiatives to enhance service delivery, efficiency, and customer satisfaction. Conduct regular audits or inspections to identify areas for improvement.Financial Management: Manage service budgets, monitor expenses, and implement cost control measures. Analyze financial data, such as service revenue, profitability, and expenses, to identify opportunities for revenue growth and operational efficiency.Training and Development: Develop and deliver training programs to enhance the technical skills and knowledge of service technicians. Stay updated with industry trends, new technologies, and best practices in service management. Provide coaching and professional development opportunities to team members.Safety and Compliance: Ensure compliance with safety regulations and company policies. Promote a culture of safety and ensure that service technicians adhere to safety guidelines and use appropriate personal protective equipment (PPE) when performing their duties.Reporting and Documentation: Prepare and present service performance reports, including key performance indicators (KPIs), customer satisfaction metrics, and financial performance. Maintain accurate documentation of service activities, customer interactions, and equipment service histories.

Cisco Identity Services Engine (ISE) is an identity-based access control policy platform that enables enterprises to enforce compliance, improve infrastructure security and streamline their service operations in any environment wired, wireless or VPN. Its outstanding architecture allows enterprises to capture real time contextual information from network, users, and devices to make proactive governance decisions by tying identity back into various network elements including access switches, wireless controllers, VPN gateways, and data center switches. The identity services engine team is a group of high energy, customer focused engineers who bring varied perspectives and experiences to bear on the toughest engineering challenges. The candidate will play a key role for the ISE product development and maintenance which requires extensive collaboration with multiple cross functional cross geographical agile scrum teams: Develop, Enhance ISE platform features, platform built on Cisco UCS hardware and Linux software. Debug, troubleshoot and resolve ISE platform related customer issues Hands on experience in developing cloud applications using Java & Spring Boot or NodeJS, REST API based applications and Microservices Architecture Strong programming skills in Java Familiarity with cloud offerings like Amazon AWS, Microsoft azure, Google Cloud services Strong scripting skills in python Exposure to SQL/database 5+ years of full stack development experience Strong programming skills in Java Strong scripting skills in python Exposure to SQL/database Full Stack Exposure Debug distributed cloud components at infrastructure, service and application levels. Experience in API programming, Scripting Build systems which are scalable, reliable, and highly available Experience with Agile/scrum development model Good understanding of Networking, security concepts (SSL, AAA, RADIUS, Wireless.) Strong problem-solving skills and debugging the failures to root cause Ability to work well with internal/external stakeholders Exposure to micro services, distributed deployment, go lang and helm charts Development in any of cloud technologies like AWS/Azure/GCP Security demonstrated ability is an advantage #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection we celebrate our employees diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer 80 hours each year allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! Message to applicants applying to work in the U.S. and/or Canada: When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidates hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we d like to ask you: Are you FIS? We are a part of one of the leading service providers in Loan Syndication having end-to-end services provided The process involves aligning the Trustee s cash accounts with the internal bookkeeping system and producing cash flow as the result for the client Cash Reconciliation: Team is responsible for performing end-to-end Cash Reconciliation for Syndicate Loan products and investigation of breaks What you will be doing As a Managed Service Operations Analyst II, you will work on CDO / CLO Products, end to end cash reconciliation for CLO deals Investigation of the cash breaks and reaching out to functional teams Preparing the reports for internal and external reporting Prepare and circulate manual documents You will form partnerships with our client s oversight & control groups, trading desks and client services to ensure our contractual commitments are executed and completed in adherence to our Standard Operating Procedures, Risk & Control Framework and Service Level Agreements. You will be challenged to help continuously improve the day-to-day services provided, the control environment and the overall client experience. We strongly encourage and support a we challenge mindset What you will need: Bachelor s Degree in Commerce Candidate should carry 5- 8 years of experience in financial services, preferably Syndicate loan operations. (CDO/CLO), Good understanding of Cash flow and reconciliation Domain knowledge of financial products like Syndicate Loans, CLO, CDO, Bonds, Bank loans, MBS is mandatory Hands on experience of reconciliation (Cash, Stock), Trade processing and settlements Strong understanding of Capital markets, Reconciliation (Assets, Cash), Portfolio Accounting, Security Setup s Strong written and verbal communication skills Added bonus if you have: Experience in working in Automation Projects Experience of migration and on-boarding of new clients Experience of conducting project for process improvement In depth knowledge of Syndicate Loan and Capital Market Knowledge of tools such as Power BI, Power Query, and automation tools and methodologies What we offer you: A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A broad range of professional education and personal development possibilities FIS is your final career step! A competitive salary and benefits A variety of career development tools, resources and opportunities

Roles and Responsibilities Perform routine maintenance tasks on Battery Monitoring Sytsems including troubleshooting and repairing faults. Conduct preventative maintenance activities to minimize downtime and extend equipment lifespan. Analyze data from sensors and monitoring systems to identify potential issues before they become major problems. Collaborate with other teams to resolve complex technical issues related to electronics, electrical systems, or mechanical components. Ensure compliance with safety protocols and regulations when working with hazardous materials or equipment. Desired Candidate Profile Strong understanding of basic electrical and electronics principles, including troubleshooting techniques. 0-5 years of experience in service engineering or a related field (electronics/mechanical). Proficiency in using tools such as multimeters Salary and Perks CTC of 2.4L to 3.6L per Annum. Additional perks: Provident fund Medical benefits Retention Bonus Travel Allowances

Join us as a Service Operations Manager at Barclays, where youll take part in the evolution of our digital landscape, driving innovation and excellence. Youll harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. As a part of the team, you will deliver technology stack, using strong analytical and problem solving skills to understand the business requirements and deliver quality solutions. Youll be working on complex technical problems that will involve detailed analytical skills and analysis. This will be done in conjunction with fellow engineers, business analysts and business stakeholders. To be successful as a Service Operations Manager you should have experience with: Strong SRE Principles and Strong Governance on Incident, Problem & Change Management. Strong Understanding on Digital Technology principles. Change & Transformation. Some other highly valued skills include: Strong understanding of Java, Jenkins, APIs, AWS, CI/CD Pipelines, SDLC, etc. . Stakeholder Management. Risk & Control Standards. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role To manage the IT Services department and set the strategic direction, provide support to the banks senior management team, and to manage IT Service risk across the organisation management of IT Services to support the banks operations and representing Technology service performance with senior stakeholders and managing IT service risk across the organisation. Accountabilities Development of strategic direction for IT Services, including the implementation of up-to- date methodologies and processes. Management of the IT Services department, including oversight of IT Services colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness. . Relationship management of IT Services stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services. Development and implementation of policies and procedures for IT Services, implementation and adherence of control targets and standards, policies and procedures for IT Services, managing adherence to group SLAs and controls associated with core technology production activities in incident, problem, and change. Management of IT Services risk, including identification of potential IT Services risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank s change and compliance functions. . Monitoring the financial performance of the IT Services department, including revenue, profitability, and cost control, driving value from any commercial agreements, strong management of any directly controlled costs etc. Management of IT Services projects, including driving successful research and related product launches, and deliverance of integrated solutions to clients. Effectively monitor and maintain the bank s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc). to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes.

Key Responsibilities Ensure daily tasks and activities have successfully completed. Where this is not the case, recovery and remediation steps will be undertaken. Undertake patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+. Action requests from the ServiceNow work queue that have been allocated to your relevant resolver group. These include incidents, problems, changes and service requests. Investigate alerts and events detected from the monitoring systems that indicate a change in component health. Create and maintain support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times. Work with colleagues to identify and champion the automation of all manual interventions undertaken within the team. Attend and complete all mandatory training courses. Engage and own the transition of new services into Service Operations. Participate in the out of hours on call support rota. Skills, Knowledge and Expertise 3-5 Yrs Exp Microsoft Active Directory configuration and support. Microsoft Azure and AWS cloud hosting platform administration. Advanced Microsoft SQL server experience. Windows Server and desktop management and configuration. Microsoft IIS web services administration and configuration. Management of data and SQL backup solutions. Scripting and automation capabilities. Knowledge of Azure analytics and KQL Knowledge of School Management Information Systems an advantage.

Join the firm that FORTUNE has named one of the top five World s Most Admired Companies and LinkedIn ranked #1 out of 50 of the best companies in the U.S. for best places to work and grow your career. As a Loan Servicing Supervisor within JPMorganChase, you will manage a team of Loan Servicing Specialists to ensure smooth loan portfolio operations. Your responsibilities include interpreting loan documents, liaising with stakeholders, and overseeing deadlines. You will use your loan servicing knowledge and critical thinking skills to identify and resolve issues, following established practices. Effective conflict management, relationship building, and communication will be key to your success. Additionally, you will mentor team members, directly impacting our goal of providing excellent lending services. Job responsibilities Oversee the work of Loan Servicing Specialists, ensuring adherence to established guidelines and procedures, and maintaining the quality of loan servicing tasks. Interpret loan documents, applying critical thinking skills to identify potential issues and propose solutions based on established guidelines. Liaise with internal and external stakeholders, using effective listening and questioning techniques to clarify requirements and resolve any conflicts or issues. Monitor and manage deadlines for loan servicing tasks, utilizing time management and organizational skills to ensure tasks are completed efficiently and effectively. Provide mentoring and guidance to team members, assisting them in developing their skills and knowledge in loan servicing. Required qualifications, capabilities, and skills Baseline knowledge or equivalent expertise in loan servicing management, with a focus on interpreting loan documents and managing loan portfolios. Demonstrated ability to apply critical thinking skills to identify and resolve issues in a lending services environment. Proven experience in stakeholder management, with the ability to establish productive working relationships and effectively communicate with internal and external stakeholders. Experience in mentoring or guiding others, with a focus on developing specific skills and knowledge in a professional setting. Demonstrated ability to manage multiple tasks and projects efficiently, with strong organizational and time management skills. Preferred qualifications, capabilities, and skills Strong collaboration skills with cross-functional teams to ensure seamless client service operations, maintaining an excellent client service focus to enhance satisfaction and service delivery. Strong organizational skills to function efficiently in high-volume, fast-paced, deadline-oriented environments while maintaining service level agreements. Awareness of operational risks throughout the lending lifecycle, applying critical thinking to identify and mitigate potential issues. Proficiency in data and technology literacy to analyze data and implement innovative solutions, with digital literacy to effectively integrate advanced technologies. Ability to lead and manage teams, deliver feedback, and mentor others by leveraging experience, fostering development and high performance. Join the firm that FORTUNE has named one of the top five World s Most Admired Companies and LinkedIn ranked #1 out of 50 of the best companies in the U.S. for best places to work and grow your career. As a Loan Servicing Supervisor within JPMorganChase, you will manage a team of Loan Servicing Specialists to ensure smooth loan portfolio operations. Your responsibilities include interpreting loan documents, liaising with stakeholders, and overseeing deadlines. You will use your loan servicing knowledge and critical thinking skills to identify and resolve issues, following established practices. Effective conflict management, relationship building, and communication will be key to your success. Additionally, you will mentor team members, directly impacting our goal of providing excellent lending services. Job responsibilities Oversee the work of Loan Servicing Specialists, ensuring adherence to established guidelines and procedures, and maintaining the quality of loan servicing tasks. Interpret loan documents, applying critical thinking skills to identify potential issues and propose solutions based on established guidelines. Liaise with internal and external stakeholders, using effective listening and questioning techniques to clarify requirements and resolve any conflicts or issues. Monitor and manage deadlines for loan servicing tasks, utilizing time management and organizational skills to ensure tasks are completed efficiently and effectively. Provide mentoring and guidance to team members, assisting them in developing their skills and knowledge in loan servicing. Required qualifications, capabilities, and skills Baseline knowledge or equivalent expertise in loan servicing management, with a focus on interpreting loan documents and managing loan portfolios. Demonstrated ability to apply critical thinking skills to identify and resolve issues in a lending services environment. Proven experience in stakeholder management, with the ability to establish productive working relationships and effectively communicate with internal and external stakeholders. Experience in mentoring or guiding others, with a focus on developing specific skills and knowledge in a professional setting. Demonstrated ability to manage multiple tasks and projects efficiently, with strong organizational and time management skills. Preferred qualifications, capabilities, and skills Strong collaboration skills with cross-functional teams to ensure seamless client service operations, maintaining an excellent client service focus to enhance satisfaction and service delivery. Strong organizational skills to function efficiently in high-volume, fast-paced, deadline-oriented environments while maintaining service level agreements. Awareness of operational risks throughout the lending lifecycle, applying critical thinking to identify and mitigate potential issues. Proficiency in data and technology literacy to analyze data and implement innovative solutions, with digital literacy to effectively integrate advanced technologies. Ability to lead and manage teams, deliver feedback, and mentor others by leveraging experience, fostering development and high performance.

Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Tertiary -> Technology | Cybersecurity Principles, Best Practices and Threat Landscape | Level 4 Support | 4 - Advanced Primary -> Technology | Cybersecurity Principles, Technologies, and Threat Landscapes | Level 5 Support | 5 - Expert Primary -> Technology | Incident Response Management | Level 5 Support | 5 - Expert Secondary -> Technology | Comms and leadership and Team management skills | Level 5 Support | 5 - Expert Secondary -> Technology | Strategic Planning | Level 5 Support | 5 - Expert Certification : Technology | ITIL F/ITIL Intermediate/ITIL Expert/ISO/IEC 20000 Certified Associate/PMP/PRINCE2 Practitioner/CSM/CompTIA A+/CompTIA N+/Microsoft Certified: AZ-104/AWS Certified SAA/Certified Manager/Certified Professional in Management Delivery Skills required are: - Strategic Leadership and Management: - *Developing and executing long-term strategies for technical service delivery aligned with organizational goals. *Ensuring that technical service operations align with the overall business strategy and objectives. *Leading organizational change initiatives, including technology upgrades, process improvements, and restructuring. Advanced Project and Program Management: - *Overseeing multiple, large-scale technical service projects and programs. *Efficiently allocating resources, including personnel, budget, and technology, to maximize service delivery. *Identifying, assessing, and mitigating risks associated with technical service delivery. Communication and Stakeholder Engagement: - *Effectively communicating complex technical information and strategic plans to C-level executives and other stakeholders. *Building and maintaining strong relationships with key stakeholders, including customers, vendors, and internal departments. *Ensuring stakeholder needs and expectations are met through effective engagement and collaboration. Analytical and Problem-Solving Skills: - *Utilizing data analytics to inform strategic decisions and improve service delivery. *Analyzing performance metrics to identify trends, opportunities, and areas for improvement. *Addressing and resolving high-level technical challenges and issues. Team Leadership and Development: - *Leading and mentoring senior technical managers and their teams. *Identifying skill gaps and implementing training and development programs to address them. *Promoting continuous learning and professional growth among team members.

Join our dynamic team as a Guest Service Associate - Food & Beverage at our premier establishment in Novotel Visakhapatnam Varun Beach, India. Were looking for a customer-focused professional to deliver exceptional dining experiences to our guests. Provide courteous, efficient, and professional service to guests, adhering to our high standards Rotate flexibly between different sub-departments within the Food & Beverage division as needed Perform opening and closing procedures for assigned work areas Demonstrate thorough knowledge of menu items and make informed recommendations to guests Upsell food and beverage options when appropriate Maintain a clean and organized work environment Monitor operating supplies and minimize waste Handle guest inquiries and complaints professionally, escalating issues when necessary Collaborate with team members to ensure smooth service operations Adapt to changing priorities in a fast-paced environment

Join the firm that FORTUNE has named one of the top five World s Most Admired Companies and LinkedIn ranked #1 out of 50 of the best companies in the U. S. for best places to work and grow your career. As a Loan Servicing Specialist IV within JPMorganChase, you will play a pivotal role in managing an assigned portfolio of loans, ensuring adherence to established processes and procedures. Your expertise in loan servicing will be crucial in interpreting loan documents, interacting with stakeholders, and overseeing deadlines. You will be expected to apply your knowledge of policies and procedures to solve non-routine problems, while also acting as a mentor to junior roles. Your ability to manage conflicts, think critically, and maintain resilience in challenging situations will be key to your success. This role offers the opportunity to directly impact our lending services team, contributing to the overall loan lifecycle and fostering strong relationships with both internal and external clients. Job responsibilities Act as the primary point of contact for internal and external clients, addressing loan servicing issues and providing resolution in accordance with established procedures. Interpret loan documents and ensure accurate system setup for new deals, restructures, and amendments, applying critical thinking to identify and resolve non-routine problems. Initiate loan activities such as funding, re-pricings, and payments as per client instructions and credit agreements, demonstrating proficiency in time management and organization. Calculate and monitor complex interest and fee accruals at various rate levels, ensuring accuracy and compliance with changing lender distributions. Provide guidance and mentorship to junior roles, leveraging your expertise in loan servicing and your developing skills in mentoring and stakeholder management. Required qualifications, capabilities, and skills Baseline knowledge or equivalent expertise in loan servicing, including understanding of loan documents and lending processes. Demonstrated ability to manage and monitor multiple tasks effectively, showcasing strong time management and organizational skills. Experience in conflict management, with the ability to identify and resolve conflicts that may arise within teams or as a result of business decisions. Beginning proficiency in critical thinking, with the ability to organize, compare, and critically evaluate various aspects of loan servicing situations, generating conclusions consistent with the facts and associated risks. Developing proficiency in listening and questioning, with the ability to actively listen, empathize with the speaker, and ask well thought out questions to gain information and promote deeper understanding. Preferred qualifications, capabilities, and skills Strong collaboration skills with cross-functional teams to ensure seamless client service operations, enhancing client satisfaction and service delivery. Flexibility and adaptability in adjusting to changing conditions and priorities, maintaining a positive and optimistic outlook during periods of change. Demonstrated teamwork and motivation, actively contributing to team success by being supportive, helpful, and collaborative, while also being a highly motivated self-starter capable of working independently within a team environment. Strong interpersonal relationship skills, with a willingness to learn, receive direction, and ask well-thought-out questions to enhance understanding and performance. Excellent organizational skills, enabling efficient functioning in high-volume, fast-paced, deadline-oriented environments while maintaining service level agreements. Join the firm that FORTUNE has named one of the top five World s Most Admired Companies and LinkedIn ranked #1 out of 50 of the best companies in the U. S. for best places to work and grow your career. As a Loan Servicing Specialist IV within JPMorganChase, you will play a pivotal role in managing an assigned portfolio of loans, ensuring adherence to established processes and procedures. Your expertise in loan servicing will be crucial in interpreting loan documents, interacting with stakeholders, and overseeing deadlines. You will be expected to apply your knowledge of policies and procedures to solve non-routine problems, while also acting as a mentor to junior roles. Your ability to manage conflicts, think critically, and maintain resilience in challenging situations will be key to your success. This role offers the opportunity to directly impact our lending services team, contributing to the overall loan lifecycle and fostering strong relationships with both internal and external clients. Job responsibilities Act as the primary point of contact for internal and external clients, addressing loan servicing issues and providing resolution in accordance with established procedures. Interpret loan documents and ensure accurate system setup for new deals, restructures, and amendments, applying critical thinking to identify and resolve non-routine problems. Initiate loan activities such as funding, re-pricings, and payments as per client instructions and credit agreements, demonstrating proficiency in time management and organization. Calculate and monitor complex interest and fee accruals at various rate levels, ensuring accuracy and compliance with changing lender distributions. Provide guidance and mentorship to junior roles, leveraging your expertise in loan servicing and your developing skills in mentoring and stakeholder management. Required qualifications, capabilities, and skills Baseline knowledge or equivalent expertise in loan servicing, including understanding of loan documents and lending processes. Demonstrated ability to manage and monitor multiple tasks effectively, showcasing strong time management and organizational skills. Experience in conflict management, with the ability to identify and resolve conflicts that may arise within teams or as a result of business decisions. Beginning proficiency in critical thinking, with the ability to organize, compare, and critically evaluate various aspects of loan servicing situations, generating conclusions consistent with the facts and associated risks. Developing proficiency in listening and questioning, with the ability to actively listen, empathize with the speaker, and ask well thought out questions to gain information and promote deeper understanding. Preferred qualifications, capabilities, and skills Strong collaboration skills with cross-functional teams to ensure seamless client service operations, enhancing client satisfaction and service delivery. Flexibility and adaptability in adjusting to changing conditions and priorities, maintaining a positive and optimistic outlook during periods of change. Demonstrated teamwork and motivation, actively contributing to team success by being supportive, helpful, and collaborative, while also being a highly motivated self-starter capable of working independently within a team environment. Strong interpersonal relationship skills, with a willingness to learn, receive direction, and ask well-thought-out questions to enhance understanding and performance. Excellent organizational skills, enabling efficient functioning in high-volume, fast-paced, deadline-oriented environments while maintaining service level agreements.

Responsibilities: * Lead after service team, oversee all Service related managment of Circle , Managmnet of all branches , warranty management & handling. * Ensure customer satisfaction index meets AMC targets. * Manage spares Health insurance Annual bonus

JobDescription TATA Communications ServiceOperations Centre is the single point of contact for all customers of theInternational SOC division. Customer Service Engineers have the primeresponsibility to receive, troubleshoot , resolve , escalate and closeCustomers incidents and requests, delivering superior customer service, UKbusiness hours.Responsibilities Hands-onexperience with Layer 2 & Layer 3 networking (Switching, Routing, and WANtechnologies). Abilityto troubleshoot and resolve Level 1 & Level 2 network incidents, includingconnectivity issues, latency, and packet drops Understandingand hands-on experience with SD-WAN solutions (preferably Versa, Viptela, orFortinet) Configuringand managing WAN edge devices, including policies, traffic steering, and VPNs. Knowledgeof MPLS, VPNs (IPsec, SSL), QoS, and WAN optimization techniques L2skills on fortinet firewall and security best practices. Proactivelyaddress customer issues and ensure timely resolution. Workefficiently with cross-functional teams, senior engineers, and external vendorsto resolve incidents. Support andassist L1 engineers in troubleshooting and knowledge transfer.. Experienceperforming configuration changes, firmware upgrades, and network maintenanceactivities. Conductingpost-change validations and rollbacks if needed.Desired Skill sets Minimum 4 years experience on operation on networking , firewall , SDWAN Strongunderstanding of networking, SDWAN, firewall concepts, including TCP/IP,subnetting, VLANs, SSL VPN , NGFW and routing protocols (OSPF, BGP, EIGRP) Clear and professional verbal & written communication to interactwith customers, vendors, and internal teams Quick decision-making to restore services within SLAs

Required Key Skills and Qualifications: Bachelors degree in Engineering, Computer Science, or related field. 6+ years of experience in network operations or managed services. (experience differs as per the band mentioned in above) Strong knowledge and hands-on experience in SD-WAN technologies (e.g., Cisco Viptela, Fortinet, Versa, VMware VeloCloud, SilverPeak etc.). Deep understanding of IP networking protocols (BGP, OSPF, VRF, GRE, IPSec, NAT, MPLS, GVPN etc.). Proven experience in troubleshooting complex WAN/LAN issues in large-scale enterprise or service provider environments. Familiarity with network monitoring & troubleshooting tools. Understanding of network security principles, with hands-on in firewalls (Fortinet/Palo Alto/Cisco ASA) considered a strong advantage. Exposure to cloud-based networking and security services (AWS TGW, Azure VWAN, SASE, etc.). Industry standardcertifications in relevant domain will be added advantage. Key Responsibilities : Act as the technical escalation point for all SD-WAN-related issues within the operations team. Own and drive the end-to-end assurance of SD-WAN services including performance monitoring, fault resolution, and root cause analysis. Work closely with NOC, engineering, vendors, and customer teams to ensure network availability and SLA adherence. Analyze network performance data and recommend optimization actions and corrective measures. Lead or support incident triage, change implementation, and problem management initiatives. Ensure proper documentation of configurations, standard operating procedures (SOPs), and best practices. Assist in knowledge transfer and training of L2 teams for continuous skill upliftment.

Required Key Skills and Qualifications: Bachelors degree in Engineering, Computer Science, or related field. 6+ years of experience in network operations or managed services. (experience differs as per the band mentioned in above) Strong knowledge and hands-on experience in SD-WAN technologies (e.g., Cisco Viptela, Fortinet, Versa, VMware VeloCloud, SilverPeak etc.). Deep understanding of IP networking protocols (BGP, OSPF, VRF, GRE, IPSec, NAT, MPLS, GVPN etc.). Proven experience in troubleshooting complex WAN/LAN issues in large-scale enterprise or service provider environments. Familiarity with network monitoring & troubleshooting tools. Understanding of network security principles, with hands-on in firewalls (Fortinet/Palo Alto/Cisco ASA) considered a strong advantage. Exposure to cloud-based networking and security services (AWS TGW, Azure VWAN, SASE, etc.). Industry standard certifications in relevant domain will be added advantage. Key Responsibilities: Act as the technical escalation point for all SD-WAN-related issues within the operations team. Own and drive the end-to-end assurance of SD-WAN services including performance monitoring, fault resolution, and root cause analysis. Work closely with NOC, engineering, vendors, and customer teams to ensure network availability and SLA adherence. Analyze network performance data and recommend optimization actions and corrective measures. Lead or support incident triage, change implementation, and problem management initiatives. Ensure proper documentation of configurations, standard operating procedures (SOPs), and best practices. Assist in knowledge transfer and training of L2 teams for continuous skill upliftment.

The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution. Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure SLA are achieved & work proactively to maintain the same.Desired Skill sets Demonstration of problem-solving skills Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. Maintain awareness of latest technologies in the domain

The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution. Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure SLA are achieved & work proactively to maintain the same.Desired Skill sets Demonstration of problem-solving skills Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. Maintain awareness of latest technologies in the domain Knowledge of IP (GVPN & ILL), SDWAN (Versa & Fortinet), Firewall services mandatory.

Responsibilities Hands-onexperience with Layer 2 & Layer 3 networking (Switching, Routing, and WANtechnologies). Abilityto troubleshoot and resolve Level 1 & Level 2 network incidents, includingconnectivity issues, latency, and packet drops Understandingand hands-on experience with SD-WAN solutions (preferably Versa, Viptela, orFortinet) Configuringand managing WAN edge devices, including policies, traffic steering, and VPNs. Knowledgeof MPLS, VPNs (IPsec, SSL), QoS, and WAN optimization techniques L2skills on fortinet firewall and security best practices. Proactivelyaddress customer issues and ensure timely resolution. Workefficiently with cross-functional teams, senior engineers, and external vendorsto resolve incidents. Support andassist L1 engineers in troubleshooting and knowledge transfer.. Experienceperforming configuration changes, firmware upgrades, and network maintenanceactivities. Conductingpost-change validations and rollbacks if needed.Desired Skill sets Minimum 4 years experience on operation on networking , firewall , SDWAN Strongunderstanding of networking, SDWAN, firewall concepts, including TCP/IP,subnetting, VLANs, SSL VPN , NGFW and routing protocols (OSPF, BGP, EIGRP) Clear and professional verbal & written communication to interactwith customers, vendors, and internal teams Quick decision-making to restore services within SLAs

Responsible for driving and monitoring a 24x7 customer facing team providing L1, L2 & L3 technical support in Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains with the objective of providing timely resolution to technical issues faced by customer & ensuring a good post-sales support experience to the customer. This is a tactical role which has a significant mid-term impact on business unit s overall results. Responsibilities Monitor and review resolution of customer issues by customer service operations team, analyse productivity and escalation of issues. Incident management - assign incident manager for critical/escalated faults, manage all customer communication, work with internal stakeholders to ensure timely fault resolution. Plan support needs for the customer; ensure timely execution of service acceptance function & compliance with turnaround time (SAT) Engage with customers, understand their expectations, gather transaction feedback, and ensure closures within the fault window. Monitor spikes in escalation of tickets. Devise mechanism to track all escalations & identify root cause of the escalations. Identify improvement areas in terms of process, people, resources to avoid escalating situations & implement solutions. Review of performance on a periodic basis and minimize recurrence of incidents basis the past trends. Share timely feedback with engineering team on customer experience and major issues faced by them. Identify key problem segments and plan changes on a pro-active basis. The role will lead a large team.Desired Skill sets Excellent customer handling ability. Should have dealt with large team sizes. Experience on building process efficiency Expertise on implementation, installation, integration troubleshooting and overall functionalities.

The Technician is responsible to formulate and carry out a concise and successful treatment against pest in a specified area, making use of the full range of techniques and preparations available. The person will report to the Branch Manager / Operations Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. , . / . , . GENERAL DUTIES & RESPONSIBILITIES: Ensure safety of self and others including machines, equipment, etc. at office, at customer s place or anywhere as the case may be. Ensure customer s satisfaction by way of providing quality services, good behavior or any other means. Adhere to grooming code and use proper uniform as per company policy. Check your schedule for the day at the commencement of work and attend the jobs as per given time schedule. Ensure proper record keeping by way of documentation or the new systems if any introduced by the company. Ensure SCP is used for all jobs assigned. Select correct preparation & add accurate quantity of preparation by selecting appropriate UOM (Unit of measurement). Generate service leads at every possible opportunity. Keep your bag ready with correct working equipment and chemical / material for the day s job. Ensure proper behavior, discipline while on duty at the office, at customer s place or anywhere as the case may be. Reporting at customers premises in time in a presentable manner. Introduce yourself and present your identity card after greetings. Inspect the premises that are to be treated for the pest problems being faced by the customer. Deliver the service as per findings of the inspection, training given as per our PMP and as per instruction given by OE. Ensure proper & optimum usage of chemicals issued, reduce wastage and avoid misuse of the same. Clean the premises if service generates any residue like dust and spillages. Inform customers about Do s and Don ts about pest and pest prevention measures. Obtain a job completion signature from customers before leaving Record chemicals consumed for the respective service / job wise. Maintain (minor repairing) own equipment and ensure cleanliness of the same. Use proper PPEs as recommended per type of job. Handle chemicals as per safety policy. Strictly adhere to the safety instructions wherever given. Help in BTL activity while on the job. Reporting any new developments / changes found in the market and any other related information on Pest Management during regular or monthly operations meetings. Ensure carrying of Inspect-kit and use them at appropriate places. Do not take alcohol, prohibited drugs, pan, gutka etc. and do not smoke while on duty.

Job Overview Apply knowledge and expertise including complex decision making activities to review, assess and process Safety data and information across service lines. Recognized as specialist in one or more areas. Provide oversight on small to medium service operational projects and act as mentor to junior members of staff. Essential Functions Process Safety data according to applicable regulations, guidelines, Standard Operating procedures (SOPs) and project requirements. To perform Pharmacovigilance activities per project requirement including but not limited to, collecting and tracking incoming Adverse Events(AE)/endpoint information determining initial/update status of incoming events database entry coding AE and Products, writing narratives, Literature related activities, Quality review, assisting with reconciliation, case closure related activities, coordinating translations, as per internal/ project timelines. Creating, maintaining and tracking cases as applicable to the project plan. Perform activities related to adjudication as applicable Assess Safety data for reportability to relevant authorities, track reportable cases and report to regulatory authorities, ethics committees, institutional review boards, investigators, oversight groups per legislation, within timelines and in a format compatible to meet requirement as per project. Liaise with relevant stakeholders to facilitate expedited reporting. Liaise with manager for regulatory tracking requirements and electronic reporting. Contribute knowledge and expertise to or lead assigned deliverables in the field of Safety Publishing, Risk Management, Safety Surveillance and Medical Information or other service lines as appropriate. Ensure to meet quality, productivity and delivery standards per project requirements. Ensure compliance to all project related processes and activities. Build a positive, collaborative team environment with Safety team members, lead by example, provide training and mentoring for less experienced team members and operations staff, assist Operations Manager as a backup when needed. Provide and impart technical and process information to Safety Management and members of operational team on project specific issues. Provide oversight role and have a good understanding of operational team on status, metrics, productivity and initiatives. Maintain a thorough understanding of project protocol, therapeutic indication, budget and scope of work (SOW) for assigned projects set up and maintain project files, standard templates, electronic forms, databases and workflow as per project requirement. Establish and maintain effective team and project service operations communications i.e. provide regular feedback to operations team manager and other relevant stakeholders on project metrics, out of scope work challenges/issues and successes effective feedback on project performance to junior members of team. Read and acknowledge all necessary IQVIA standard operating procedures (SOPs) and customer SOPs as required. Ensure all required training is executed in a timely fashion and documented. Work towards ensuring completeness of individual training plan and maintain up to date training transcripts. Participate or Lead trainings across Safety process service offerings participate in working groups as applicable in implementation of new initiatives, identification and implementation of process efficiencies. To demonstrate problem solving capabilities. Liaise with different functional team members, e.g. project management, clinical, data management health care professionals e.g. investigators, medical monitors, site coordinators and designees to address project related issues. Attend project team meetings and provide regular feedback/ inputs to Operations team manager on operational project metrics, out of scope work challenges/issues and successes. To liaise with client in relation to details on day to day activities as needed. Contribute to achievement of departmental goals Perform other duties as assigned 100% compliance towards all people practices and processes In addition to the above mentioned responsibilities, depending on the project requirement, the team member may perform medical review of non-serious adverse events (AEs) and non-serious adverse drug reactions (ADRs) which includes reviewal of AE coding, past medical history, concomitant medications, expectedness/ listedness, causality assessment and other medical information and ensure completeness and accuracy of data according to applicable regulations and guidelines, SOPs, project-specific guidelines, and medical evaluation guidelines and communicate with the team leads for any correction required in the case and maintain appropriate documentation for all communications. Qualifications Bachelors Degree Scientific or healthcare discipline or allied life sciences Req Bachelors degree in life sciences or related field and up to 5 years of relevant experience, inclusive of up to 3 years of Pharmacovigilance experience. Req or equivalent combination of education, training and experience. Pref Excellent knowledge of medical terminology. Intermediate In depth knowledge and understanding of applicable Safety Database and any other internal/Client applications. Advanced In depth knowledge and understanding of applicable global, regional, local clinical research regulatory requirements. Advanced Excellent organizational skills, time management skills, attention to detail and accuracy. Advanced maintain high quality standards. Advanced Excellent working knowledge of Microsoft Office and web-based applications. Intermediate To demonstrate effective project management and leadership skills. Intermediate Effective mentoring and coaching skills. Advanced Excellent verbal/written communication skills. Advanced Self-motivated, flexible, receptive to changing process demands. Advanced willingness and aptitude to learn new skills across Safety service lines. Advanced Proven ability to work independently and autonomously with policies and practices. Advanced Proven ability to multi-task, meet strict deadlines, manage competing priorities. Advanced Ability to identify, prioritize tasks and delegate to team members. Advanced Ability to establish and maintain effective communication and working relationships with coworkers, managers and clients. Advanced Ability to work as a Team Player, contribute and work towards achieving Team goals. Advanced Demonstrate Sound judgment and decision making skills. Advanced Ability to work effectively on multiple projects simultaneously, organize own workload and effectively manage teams priorities. Intermediate Ensure quality of deliverables according to the agreed terms. Advanced Demonstration of IQVIA core values while doing daily tasks. Advanced Skill to plan work load based on available capacity and ability to change prioritization based on workload fluctuations. Intermediate Skill to negotiate and work on finding a central ground that is satisfactory to all concerned stake holders. Intermediate Support audit preparedness Advanced Extensive use of telephone and face-to-face communication requiring accurate perception of speech. Intermediate Regular sitting for extended periods of time. Intermediate May require occasional travel. Intermediate Flexibility to operate in shifts. Advanced IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide Let s stay connected. 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Job Description Are You Ready to Make It Happen at Mondel z International Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours. You provide software and application knowledge to support implementation of the given solutions. How you will contribute You will ensure that delivered services are optimized to meet business demands and the service operations strategy, plan, measure, report and communicate service improvement initiatives, and serve as a consultant on issues and resolutions. You will also recommend actions that can be taken to optimize investments and benefits and to mitigate risks. This role will require you to identify suppliers, evaluate them, on-board new vendors, establish and run vendor governance; collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments; work with project resources to provide design collateral and to configure software components so they are aligned with security policy and governance; and ensure adherence to development and configuration standards and processes. What you will bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in: Working collaboratively with multiple vendors Leading complex projects - project management Stakeholder management and influencing skills Managing infrastructure services delivery, support and excellence Working in global IT function with regional or global responsibilities in an environment like Mondel z International Working with IT outsourcing providers using frameworks such as the IT Infrastructure Library Working with internal and external teams and leading when necessary Purpose of Role You will ensure, delivered services are optimized to meet business demands, the service operations and improvement initiatives, and serve as a consultant on issues and resolutions. You will also recommend actions that can be taken to optimize investments and benefits and to mitigate risks. You are responsible for ensuring that MDS Finance projects are successfully delivered on time and on budget. This includes adherence to budget and timeline development, build quality, testing and operational readiness, and the completed project s readiness to go live; work with project resources to provide design collateral and to configure software components so they are aligned with security policy and governance; and ensure adherence to development and configuration standards and processes. Main Responsibilities Should possess in depth knowledge of SAP Analytics cloud and should play key role for development, maintenance enhancements of SAP analytics cloud planning and reporting applications. Team member for inhouse SAP analytics cloud developers for Break Fixes, enhancements, report and Dashboard developments, SAC security and system improvements. Assisting in assessment of impact of systems upgrades and conduct efficient regression testing. Follow best practices for system governance topics, such as performance Optimizations, data retention, Archival etc. Active participation in discussions on topics like transformation of SAP analytics cloud process and objects. Partner with global and regional FP&A teams to understand ongoing business requirements and be able to translate them into functional and technical design documents. Follow SAP analytics cloud subject matter experts guidance in order to support the end-to-end project lifecycle including blueprint, build, integration testing, implementation and hyper care support for FP&A digital transformation initiatives. Become part of project teams consisting of inhouse developers, external partners, business stakeholders and process experts. Continuous learning of SAP Analytics Cloud and peripheral system landscape and the future roadmap. Collaborate with Inhouse experts and partners to identify best practices & help our business understand & adopt current technology to achieve operational efficiencies Career Experiences Required & Role Implications Experience: 7+ years of experience in data engineering and analytic tools like Alteryx, Aecorsoft, Collibra, Talend, and Tableau. 7+ years of experience in design, development, and end-to-end delivery of data transformation, digitalization, and visualization projects. Experience in Google Cloud Platform and Microsoft Power Platform tools like Power Apps, Power Automate, & Power BI. Experience in SAP Finance and Controlling is a plus. Key Leadership / Functional Competencies Planning, Drive for results, Customer focus, Creativity & Peer relationships. Good knowledge of FP&A processes. Good knowledge of large projects. Excellent stakeholder management skills. Strong focus on Cost, Schedule and Quality of Project delivery. Education / Certifications: University degree in IT Proven English language proficiency Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy Business Unit Summary Job Type Regular Software & Applications Technology & Digital

Locations : Hyderabad, Telangana, India Role ID 209939 Worker Type Regular Employee Studio/Department EA Mobile - Slingshot Games (India) Work Model Hybrid Description & Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. The Server Engineer will report to the Senior Engineering Manager. Responsibilities: Design, develop, and run a fast, scalable, highly available game service all the way from conception to delivery to live service operations Work with designers, client engineering, and production teams to achieve gameplay goals Implement security best practices and original techniques to keep user data secure and prevent cheating Create and run automated testing, readiness testing, and deployment plans Monitor the performance and costs of the server infrastructure to improve our game Design and implement data transformation layers using Java/Spring/AWS/Protobuf Collaborate with game server and web frontend teams to define API contracts Manage Release Ops / Live Ops of web services Qualifications: We encourage you to apply if you can meet most of the requirements and are comfortable opening a dialogue to be considered. 2+ years development of scalable back-end services BS degree in Computer Science or equivalent work experience Proficiency in PHP, Java Experience with Cloud services like Amazon Web Services or Google Cloud Platform Experience with Redis Experience with Database Design and usage of large datasets in both relational (MySQL, Postgres) and NoSQL (Couchbase, DynamoDB) environments Experience defining API contracts and collaborating with cross-functional teams Bonus: 3+ years of experience developing games using cloud services like AWS, Azure, Google Cloud Platform, or similar Proficient in technical planning, solution research, proposal, and implementation Background using metrics and analytics to determine the quality or priority Comfortable working across client and server codebases Familiar with profiling, optimising, and debugging scalable data systems Passion for making and playing games About Electronic Arts We re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth. We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law. LinkedInID 1449 Back to Role List

Operations Executive is responsible to manage assigned Service area & team of minimum 15 technicians to achieve targeted SOS of his territory and Productivity with Quality & timely execution of service as per schedule. By maintaining the required skill of team up to date as per Technical Training Structure of RPCI . The person will report to the Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Responsible to achieve targeted SOS, technician s productivity, ToS, material consumption, complaint management, TPA/SQA, customer visits, Absenteeism & OT, Service leads- submissions & conversions, Technician & Customer retention Hands on Training of technicians and Supervisors on the job & utilize U+ for such activities Arrange & support ABM/BMs, DMs for Pest Awareness Programs at Customers (and conduct PAP (Pest Awareness Program) for shop floor staffs only) Ensure safety in operations and at site, E shall be owner of his / her service area in terms of all operations related actions and shall Execute daily service operations with a team of assigned Technicians within a given service areas Ensure quality of service delivery by effective supervision on technicians - on the job as per company SOPs.Ensure technicians carry out treatment within a given Time on Site (ToS) in a competent manner. (OE to engage technician via route riding, training on the job). Job Responsibilities: Business Development (Sales) Get business as per the approved business plan of the branch Responsible for sales promotion activities in the assigned territory Ensure all Sales KPIs are achieved month on month Identify and follow-up with prospective customers and respond to enquiry calls within specific time period Maximise conversion of enquiries into orders Ensure renewals in line with Company Expectations Keep a close eye on the developments & business opportunities in the assigned territory Prepare MPG and ensure it s updated regularly Customer Service Ensure the quality of service delivery Maintain good liaison with the customers Prepare reports & submit the same on time to the customers Attend to complaints & participate in logically concluding them along with Operations and Back office whenever required Conduct detailed inspection & SRA at clients site Prepare quotations for the customers through the system Give report of customer feedback to the Branch Manager and collection of Appreciation Letter from RBU/CBU customers Set correct Customer expectations with respect to the pest management Ensure that the correct information of the customer like, email address, 2 contact numbers & address with landmark are captured Sell the visits as per iCABS frequencies so that the Annual Template Calendars can be set for timely service delivery by the service planners Share & explain the cost sheet to operations along with details of material to be used. Also share customer expectation with operations before service delivery Ensure all the sales are delivered after being visible in iCABS for planning & execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be give to planners to execute the services.Service Scheduling is done in consultation with Service Planners. No commitment to customer on service scheduling Administration & Accounts Ensure timely submission of invoices & getting the necessary acknowledgements wherever necessary Follow-up for the timely and correct invoicing by the back office Share the costings and customer expectation with operations before service delivery Ensure all the collections gets deposited to back office within 24 hours Review daily collection & billing with back office department Maintaining Systems and MIS Ensure the required systems related to sales are updated on timely basis. Prepare Daily and Monthly Sales Report Maintain Database of customers Key Result Areas: Business Development (Sales) Develop new business opportunities & Upselling Opportunities Renewals (if assigned) Calls/ Survey / Quotations/ PDSA as per Regional plan Collection & DSO Customer Service Timely Invoice Submission Competencies (Skills essential to the role): Good Interpersonal & Networking Skills Ability to communicate effectively Ability to negotiate with the clients