2382 Service Operations Jobs - Page 7

The WHS Manager will be responsible for partnering with a site operations team at AMZL Stations to execute company safety policies and ensure compliance to all applicable local and regional regulations. By leveraging lean principles and kaizens, this individual will lead continuous improvement initiatives to reduce conditional and ergonomic risk in our processes to ensure a safe and healthful working environment for our Associates. The WHS Manager must demonstrate the ability to build trust and confidence with the Operations Team and influence change through providing comprehensive risk assessments and safety data analysis. The WHS Manager must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. This individual must instruct and train Operations Leaders in company safety policies and assist the operations site teams in incorporating our safety standards at their site. The WHS Manager will be required to identify best practices and incorporate these best practices into our standards to continuously improve company safety policies. The Cluster AMZL WHS Manager will be required to possess excellent safety program and relevant safety, environmental and ergonomic knowledge and demonstrates this expertise when working with Operations. The WHS Manager will be responsible to lead a WHS & Safety team members: Safety Specialist, Safety Coordinators, Onsite first aid Associates. This individual must create and execute leadership development plans for their Safety Associates on their team. They must communicate safety team expectations and give frequent and appropriate feedback to their safety teams and ensure they are executing to the core competencies of an Amazon safety professional The AMZL North Cluster Workplace Health and Safety (WHS) Manager is responsible for partnering with senior Cluster Operations Managers for WHS and environmental compliance in their clusters. This role facilitates safe operations for stations with a capacity of 40K to 80K unit shipments in BAU and up to 120K units during peak. The role has to work closely with Cluster Operations Managers, 6 Station Managers, and Support Partners from SLP, PXT, and RME. This is a people manager role responsible for blue-badge officers, three yellow-badge supervisors, and 6 contingents yard marshal employees. This manager will need to maintain building and process path level Risk assessments in order to recommend control measures to pre-empt injury to associates. This position maintains audit records and Austin entries for the cluster, according to global safety standards and local regulations. This position requires the confidence, Subject Matter expertise and communication skills along with and cross-business coordination abilities to be able identify, scope and roll out safety improvement projects in their cluster. The cluster WHS Manager will need to analyse data of injuries, Near Misses and Dragonfly inputs to identify trends to help the Region in decision-making to drive improvements. Effective communication, both verbal and written, is crucial for this role. This manager is responsible to educate and drive awareness on WHSMS procedures and drive standardization through identification and correction of Non-compliance to standards. The cluster manager will drive the Site Self-Audits on these WHSMS procedures at a high bar to ensure zero non-compliance in legal audits. The manager will need to build effective partnerships across functions such as HR, Facilities, Operations, and WHS Peers to be able to support their team to raise the bar on safety reporting and CAPA closures. During peak periods, they anticipate and mitigate potential safety hazards and scale up safety awareness of new hires in the cluster. Making informed decisions in ambiguous situations and knowing when to escalate issues is crucial to operate in the fast-paced Last Mile business. North cluster WHS manager will lead a team of WHS employees will communicate team expectations and goals, providing regular and actionable feedback. Reducing team attrition rates and developing employees for promotion are key objectives. They will conduct consistent one-on-one meetings and support career growth plans for their team. Assigning stretch assignments based on skill sets and developmental needs is part of their role. This manager will recognize and reward individual and collective successes frequently and balance daily routines with coaching, development, and continuous improvement initiatives for their team. Science graduate / Diploma in Engineering / Engineering Degree + Safety Diploma from recognized institute / NEBOSH IGC or Diploma 3+ years of increasing responsibilities in WHS or environmental programs in manufacturing, production, or service operations experience Knowledge of Microsoft Office products and applications and the use of pivot tables and the development of charts and graphics Experience in Distribution Center or Manufacturing EHS with mix of exempt and non-exempt employees at a site of at least 250 people Experience implementing lean principles and process improvement in an operational environment

The WHS Manager will be responsible for partnering with a site operations team at AMZL Stations to execute company safety policies and ensure compliance to all applicable local and regional regulations. By leveraging lean principles and kaizens, this individual will lead continuous improvement initiatives to reduce conditional and ergonomic risk in our processes to ensure a safe and healthful working environment for our Associates. The Cluster AMZL WHS Manager must demonstrate the ability to build trust and confidence with the Operations Team and influence change through providing comprehensive risk assessments and safety data analysis. The WHS Manager must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. This individual must instruct and train Operations Leaders in company safety policies and assist the operations site teams in incorporating our safety standards at their site. The WHS Manager will be required to identify best practices and incorporate these best practices into our standards to continuously improve company safety policies. The WHS Manager will be required to possess excellent safety program and relevant safety, environmental and ergonomic knowledge and demonstrates this expertise when working with Operations. The WHS Manager will be responsible to lead a WHS & Safety team members: Safety Specialist, Safety Coordinators, Onsite first aid Associates. This individual must create and execute leadership development plans for their Safety Associates on their team. They must communicate safety team expectations and give frequent and appropriate feedback to their safety teams and ensure they are executing to the core competencies of an Amazon safety professional The Site WHS Manager will be responsible for partnering with a site operations team in a Fulfillment / Return Center to execute company WHS policies and ensure compliance to all applicable local and regional regulations. By leveraging lean principles and kaizens, this individual will lead continuous improvement initiatives to reduce conditional and ergonomic risk in our processes to ensure a safe and healthful working environment for our Associates. The Site WHS Manager must demonstrate the ability to build trust and confidence with the Operations Team and influence change through providing comprehensive risk assessments and safety data analysis. The Site WHS Manager must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. This individual must instruct and train Operations Leaders in company safety policies and assist the operations site teams in incorporating our safety standards at their site. The Site WHS Manger will be required to identify best practices and incorporate these best practices into our standards to continuously improve company safety policies. The Site WHS Manager will be required to possess excellent safety program and relevant safety, environmental and ergonomic knowledge and demonstrates this expertise when working with Operations. The Site WHS Manager will be responsible to lead a safety team members: Safety Specialist, Safety Coordinators, Onsite first aid Associates. This individual must create and execute leadership development plans for their Safety Associates on their team. They must communicate safety team expectations and give frequent and appropriate feedback to their safety teams and ensure they are executing to the core competencies of an Amazon safety professional. WHS Manager-I Responsibilities: 4+ years previous experience in Environment, Health & Safety Possess a thorough understanding of local/regional regulations and company policy. Provide guidance and oversight to ensure compliance to all applicable Amazon Safety Policies. Measure sites performance against published requirements in safety policies. For all deficiencies, identify a plan for the site to implement and fix all identified deficiencies. Deliver on-time and quality projects to Operations. Analyze safety metrics and review incident weekly and monthly incident trends to discover trends to justify the allocation of appropriate resources to areas where the safety risk is highest. Perform frequent site safety audits to identify all non-compliance equipment and/or processes at the site. Implement solutions to eliminate exposure to these risks and prevent injury at other FCs. Audit record keeping practices and Austin entries to ensure compliance to global safety standards and local regulations. Audit the workplace organization and Associate behaviors to ensure that training, auditing and scoring methods are accurate and consistent. Manage and mentor Safety Associates in your assigned FC/DRRC. Spend time at the sort centers and seek input from Safety teams, Associates and leaders on safety program improvement opportunities. Ensure open communication on status of progress and resolution against these suggestions. Ensure site leadership and Associates are trained and knowledgeable of their responsibilities under each policy. Audit the quality, delivery (including qualifications of the trainer), and effectiveness of all required safety training. Internal job description Overview: The Site WHS Manager will be responsible for partnering with a site operations team in a sort Center to execute company WHS policies and ensure compliance to all applicable local and regional regulations. By leveraging lean principles and kaizens, this individual will lead continuous improvement initiatives to reduce conditional and ergonomic risk in our processes to ensure a safe and healthful working environment for our Associates. The Site WHS Manager must demonstrate the ability to build trust and confidence with the Operations Team and influence change through providing comprehensive risk assessments and safety data analysis. The Site WHS Manager must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. This individual must instruct and train Operations Leaders in company safety policies and assist the operations site teams in incorporating our safety standards at their site. The Site WHS Manger will be required to identify best practices and incorporate these best practices into our standards to continuously improve company safety policies. The Site WHS Manager will be required to possess excellent safety program and relevant safety, environmental and ergonomic knowledge and demonstrates this expertise when working with Operations. Science graduate / Diploma in Engineering / Engineering Degree + Safety Diploma from recognized institute / NEBOSH IGC or Diploma 3+ years of increasing responsibilities in WHS or environmental programs in manufacturing, production, or service operations experience Knowledge of Microsoft Office products and applications and the use of pivot tables and the development of charts and graphics Experience in Distribution Center or Manufacturing EHS with mix of exempt and non-exempt employees at a site of at least 250 people Experience implementing lean principles and process improvement in an operational environment

We are looking for a highly motivated and experienced Head of Service Department to lead our service operations and enhance customer satisfaction. The ideal candidate will possess strong leadership skills, a deep understanding of service management practices, and a proven track record in driving operational excellence. This role requires strategic thinking, effective communication, and the ability to manage cross-functional teams. Leadership and Management: Oversee the daily operations of the service department, ensuring that all activities align with company goals and objectives. Lead, mentor, and develop a team of service professionals to enhance their skills and performance. Strategic Planning: Develop and implement service strategies that improve efficiency, effectiveness, and customer satisfaction. Set departmental goals and objectives, measuring performance against key performance indicators (KPIs). Customer Relationship Management: Foster strong relationships with customers to understand their needs and expectations, ensuring high-quality service delivery. Handle escalated customer issues and complaints promptly and effectively. Process Improvement: Analyse current service processes and identify areas for improvement to enhance productivity and service quality. Implement best practices and standard operating procedures (SOPs) within the service department. Budget Management: Develop and manage the service department budget, ensuring cost-effective operations while maintaining service quality. Monitor financial performance and implement corrective actions as needed. Collaboration and Coordination: Work closely with other departments (e.g., Sales, Marketing, Technical Support) to ensure a cohesive approach to customer service. Coordinate training programs for staff to enhance service delivery and product knowledge. Reporting and Analysis: Prepare regular reports on service department performance metrics, providing insights to senior management. Utilize data analytics to drive decision-making and continuous improvement initiatives. Budget Management, Customer Satisfaction, Leadership & Team Management, Root Cause Analysis, Service Management, Strategic Planning

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Developing and Maintaining Budgets Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments. Maintains a positive cost management index for kitchen and restaurant operations. Utilizes budgets to understand financial objectives. Leading Food and Beverage Team Manages the Food and Beverage departments (not catering sales). Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Oversees all culinary, restaurant, beverage and room service operations. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Provides excellent customer service to all employees. Responds quickly and proactively to employees concerns. Provides a learning atmosphere with a focus on continuous improvement. Provides proactive coaching and counseling to team members. Encourages and builds mutual trust, respect, and cooperation among team members. Monitors and maintains the productivity level of employees. Develops specific goals and plans to prioritize, organize, and accomplish work. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded. Ensuring Exceptional Customer Service Provides excellent customer service. Responds quickly and proactively to guests concerns. Understands the brands service culture. Drives alignment of all employees, team leaders and managers to the brands service culture. Sets service expectations for all guests internally and externally. Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. Verifies all banquet functions are up to standard and exceed guests expectations. Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis. Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Conducts performance reviews in a timely manner. Promotes both Guarantee of Fair Treatment and Open Door policies. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results. Additional Responsibilities Complies with all corporate accounting procedures. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Drives effective departmental communication and information systems through logs, department meetings and property meetings. .

A Day in Your Life at MKS: As an Associate Data Scientist in our Global Service Team, you will partner with Engineering, Technical Support, Product Marketing, Quality, and Service Operations to drive data driven improvements to the service solutions portfolio. You Will Make an Impact By: Collecting, processing, and performing statistical analysis on quality metrics to identify areas of improvement, patterns, and product trends across a broad portfolio. Design, develop, and maintain Power BI dashboards and databases to visualize data into actional insights. Generate regular and ad-hoc reports to articulate recommendations to cross-functional teams. Collaborate with technical support and engineering teams to document key items for continuous improvements in the repair processes. Monitor and ensure data integrity, accuracy, and consistency across all dashboards, databases, and reports. Travel Requirements: Up to 15 % of Travel is required Skills You Bring: Bachelor of Science in Engineering degree or equivalent experience Minimum 1 year of related experience in Power BI Proficient ability to analyze complex datasets and implementing models to support business intelligence solutions. Efficient in creating interactive dashboards, reports, and data visualizations using Power BI. Knowledge and familiarity with programming languages such as Python for data analysis automation. Excellent verbal and written communication skills with a high level of attention to detail. Physical Demands & Working Conditions: Must be able to remain in a stationary position for 85% of the time Constantly operates a computer and other office productivity machinery This job operates in a professional office environment

GENERAL DUTIES & RESPONSIBILITIES As a Managed Service Operations Analyst, you will work with various Derivative Exchanges, Clearing Brokers and FIS teams supporting the front to back trade lifecycle, from post trade execution through to settlement. You will form partnerships with our client s oversight & control groups, trading desks and client services to ensure our contractual commitments are executed and completed in adherence to our Standard Operating Procedures, Risk & Control Framework and Service Level Agreements. You will be challenged to help continuously improve the day-to-day services provided, the control environment and the overall client experience. We strongly encourage and support a we challenge mindset. EDUCATION REQUIREMENTS Associate s or Bachelor s degree in Business Management or Finance, or an equivalent level degree. (Americas region this is preferable but not mandatory) 2+ years of experience in Operations or working in a multinational bank or financial institution. (Americas region this is preferable but not mandatory) GENERAL KNOWLEDGE, SKILLS & ABILITIES Ability to multitask Microsoft office literate Excellent communication skills/personality for client interaction The candidate should ideally be able to work effectively in a high-pressure environment requiring elite level organization, and multi-tasking within time sensitive parameters FIS JOB LEVEL DESCRIPTION Entry level professional individual contributor role. Works on problems of limited scope, following standard practices and procedures with detailed instruction on new work.

About DrinkPrime: Drink Prime is a subscription-based drinking water solution that began as a response to the unreliable supply of safe drinking water across Urban India. Over time we have evolved into an organization that is driven by a singular mission, to change the way people think about the water they drink. Through our subscription-based model, we provide customers with water purifiers that use integrated technology to help them monitor the quality of the water they consume every day. At Drink Prime, we are on a mission to make safe drinking water accessible and affordable to every resident in India. We are backed by Tier 1 VCs and many prominent angels. They believe in the vision, mission and the team of Drink Prime. With our tech first approach, we are taking up this audacious mission and believe in solving it. Be a part of history and join us. We can solve this problem together. Purpose of the role: We are looking for people who are excellent at problem solving, are super ambitious and at the same time, enjoy the excitement and unpredictability of working in a startup environment. You will be primarily responsible for analysing and coordinating the supply chain of our business. Roles and Responsibilities: - Develop and implement operational policies and procedures for efficient operations. - Enhance systems, processes, and best practices. - Manage day-to-day operations, overseeing the operations team and department. - Monitors employee and team performance, offering coaching, training, and feedback for improvement. - Handle resource allocation to meet strategic goals. - Collaborate cross-departmentally to align operations with organizational objectives. - Cultivate and maintain relationships with vendors. - Implement quality assurance measures for services and monitor KPIs. - Enhance customer service quality and satisfaction. - Analyse data to identify process improvement opportunities and cost savings. - Manage supply chain processes, including inventory. - Optimize workflows and processes for efficiency and cost-effectiveness. -Oversee staffing plans, recruitment, and training. - Report on operational efficiency and quality standards. - Stay updated on industry trends and best practices. - Maintain service operations to ensure sustainability.

Are you curious, motivated, and forward-thinking? At FIS you will have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all rewarding. We are a Global Operations team providing best in class Cleared Derivatives services to top tier investment banks and financial institutions. Our services include Trade clearance & allocation, Reconciliations, Trade Break Management, Exchange Funding & Client Margining, Brokerage, Static Data and Trade Lifecycle Management. About the team The Structured CLO/CDO team provides collateral administration services, such as cash & data reconciliations, as well as portfolio testing & payment calculations. As Collateral Administrator, our team also works alongside trustees, portfolio managers, and accountants to provide reporting on client portfolio What you will be doing Virtus Account replacement position for GDO staff in CLO CS team Business critical position is currently handling Cash Flows, Trades Funding, reconciliation, for multiple client working on 9 deals from one location to Pune, Open to work in shifts to cover client requirements. As the primary point of contact,. Oversee daily transaction & reporting activity of assigned outsourcing relationships Solve complex problems through research and/or communications with clients, external resources, and internal teams Support personnel at client institutions in day-to-day routines and financial processing Guarantee quality service levels, perform daily servicing activities, ensuring timeliness and accuracy Assist in developing procedures that ensure processing functions are completed accurately and timely with minimal risk exposure May select, develop, and evaluate personnel to ensure the efficient operations May regularly interact with senior management or executive levels within the enterprise May establish operational objectives, work plans, and assignment delegation. What you bring: Knowledge / Experience Min 3-5 years of experience on Reconciliation/ investment Accounting/ Trust Accounting/ Fund Accounting. Bachelor s degree in business administration, finance, related field, or equivalent combination of education, training, and work experience Typically, at least 4 years of financial services industry experience in managing institutional assets, and one or more years of leadership responsibility Knowledge/experience with structured finance, preferably CLO/CDOs, syndicated loans, or corporate trust securities, as well as trust system experience Working knowledge of cash reconciliations, financial transaction processing, trade settlements, data analysis, and reporting Client servicing experience and excellent interpersonal skills to build high levels of customer satisfaction Solid organizational, leadership, decision-making, and problem-solving skills Ability to analyze situations or data, along with in-depth knowledge of organizational objectives Ability to establish and maintain effective working relationships with all levels of management, colleagues, and clients (internal & external)Establish strong relationship with onshore counterparts. Working closely with the team to identify process needs, putting strong controls in place, reviewing work and reviewing process related documentations on timely basis. Raise any issues related to process and get it resolved. Skills Ability to multitask Microsoft office literate Excellent communication skills/personality for client interaction The candidate should ideally be able to work effectively in a high-pressure environment requiring elite level organization, and multi-tasking within time sensitive parameters. Qualifications Bachelor s Degree or equivalent. Competencies Ability to discuss process issues, concerns with onshore counterparts and get it resolved. Organized approach: Manage and adapt priorities according to client and internal requirements Self-starter: Work autonomously and as part of a global team What we offer you As a Managed Service Operations Analyst, you will work with various Derivative Exchanges, Clearing Brokers and FIS teams supporting the front to back trade lifecycle, from post trade execution through to settlement. You will form partnerships with our client s oversight & control groups, trading desks and client services to ensure our contractual commitments are executed and completed in adherence to our Standard Operating Procedures, Risk & Control Framework and Service Level Agreements. You will be challenged to help continuously improve the day-to-day services provided, the control environment and the overall client experience. We strongly encourage and support a we challenge mindset.

"> Location: Kolhapur, Maharashtra Industry: Air Compressors & Garage Equipment Employment Type: Full-Time Reports To: General Manager | Experience: Minimum 10+ years in service operations and team leadership Compensation: Competitive Salary + Performance-Based Incentives Perks: Office car on request, Incentives based on KPIs Position Overview: We are looking for a highly skilled, proactive, and customer-focused After Sales & Service Manager to lead our service department with a focus on operational excellence, revenue generation, and customer satisfaction. The role demands a technically sound professional who can mentor the team, streamline service processes, and contribute directly to business growth. Key Responsibilities: Team Leadership & Field Management Assign daily tasks to service technicians and ensure efficient execution. Conduct daily reviews with the service team to monitor progress and resolve queries on the spot. Provide fortnightly technical and soft-skills training sessions to continuously upgrade team knowledge and field performance. Ensure service engineers are productive, punctual, and motivated to meet their daily and monthly goals. Personally handle escalated complaints and attend critical client meetings when required. Revenue Generation & Monitoring Drive revenue across: Spare Parts Service Charges Annual Maintenance Contracts (AMC) Monitor targets and performance daily, weekly, and monthly to ensure consistent growth. Implement strategies to increase customer retention and repeat business. Inventory Control & Planning Forecast and manage spare parts inventory efficiently. Coordinate with procurement and stores for stock availability and reorder planning. Optimize inventory cost while maintaining service readiness. Customer Relationship & Satisfaction Ensure prompt and professional resolution of all service-related concerns. Maintain long-term customer relationships through proactive service and clear communication. Lead customer feedback analysis to identify service improvement areas. Reporting & System Utilization Prepare and maintain reports using ERP , CRM , and Excel . Track service trends, technician performance, and revenue metrics. Ensure all service data is accurately updated in real-time for effective reporting. Qualifications & Requirements: Education: B.E. in Mechanical or Electrical Engineering (Preferred) Experience: Minimum 10+ years in service operations and team leadership Strong technical expertise in industrial machinery or engineering equipment Leadership abilities with a passion for coaching and developing teams Proficiency in ERP, CRM, and MS Excel Excellent interpersonal and communication skills Readiness to travel for site visits, escalations, and client meetings What We Offer: Key leadership role in a reputed and growing organization Structured incentive plan linked to performance and results Office car available on request for field travel A high-performance work culture with room to lead, learn, and grow Access to strategic decision-making and support from senior management Job Category: Compressors & Automotive Division Job Type: Full Time Job Location: Kolhapur

We are looking for a skilled and visionary Technical Manager Backup & Disaster Recovery (DR) to lead and modernize our global data protection strategy. This role will play a pivotal part in safeguarding Healthineers data assets against ransomware threats, enhancing cyber resiliency , and implementing state-of-the-art DR solutions across both cloud and on-premise environments. The ideal candidate will drive the unification and standardization of backup solutions company-wide, while also managing IT service operations such as incident, request, change, knowledge Management and problem management. Task and Responsibilities: Lead the design, implementation, and lifecycle management of a unified backup and DR platform across all Siemens Healthineers locations. Evaluate and integrate emerging technologies and industry trends (e.g., immutable backups, cloud-native DR, BaaS, DRaaS). Migrate disparate backup solutions to a single enterprise-grade solution, leveraging technologies such as Commvault. Design and enforce backup strategies that defend against ransomware and other advanced threats. Implement modern cyber-resilient features including: Immutable backups Air-gap protection Forensic clean rooms Automated anomaly detection and alerting Define and ensure alignment with business continuity strategies, recovery point objectives (RPO), and recovery time objectives (RTO). Automate and conduct regular DR drills and post-mortem analyses to validate recovery readiness. Lead and manage ITSM processes including incident, request, change, and problem management across backup and DR services. Ensure high availability and SLA compliance for backup/DR operations through proactive monitoring and reporting. Drive continuous improvement initiatives in service delivery aligned with ITIL best practices. Oversee the budgeting, cost tracking, and optimization of backup and DR services. Support business case development for tool consolidation and infrastructure investment. Lead a global or distributed team of engineers and specialists. Develop staff through coaching, training, and performance management. Foster a culture of accountability, innovation, and service excellence. Qualifications: Bachelor s degree in Computer Science, Information Systems, or related discipline (Master s preferred). 12+ years of experience in IT infrastructure roles, with 4+ years in a technical management or leadership position. Experience with on-premises and cloud-native backup and recovery technologies. Experience with Disaster Recovery solutions for both cloud (e.g., Azure, AWS) and on-premise environments. Strong background in protecting data against ransomware and enhancing cyber resiliency. Solid understanding of ITSM frameworks (preferably ITIL v4 certified). Experience in managing global backup/DR migrations and solution unification projects. Technical skills Experience in managing, designing Commvault-based backup environments. Experience with on-premises and cloud-native backup/DR and recovery tools (e.g., Commvault, Cohesity, Azure Backup, VMWare Site Recovery Manager, Azure Site Recovery, etc.). Experience implementing immutable backups, anomaly detection, and recovery solutions that withstand ransomware attacks. Practical knowledge of configuring logical/physical air-gap architectures and immutable storage. Experience backing up VMs, physical servers, databases, and integrating with platforms like VMware, Hyper-V, and SAN/NAS. Proven ability to design, implement, and test DR strategies for both on-premise and cloud infrastructures. Knowledge of regulatory requirements (e.g., GDPR, HIPAA) and ability to ensure backup solutions meet compliance and audit standards. Experience with enterprise ITSM platforms (e.g., ServiceNow). Strong communication and stakeholder management skills across business and technical teams. At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

The opportunity: We are looking for an experienced Service Operations Incident Manager to lead the end-to-end lifecycle of incidents, from detection and logging to resolution and closure, ensuring adherence to agreed SLA. How you ll make an impact: Monitor incident queues, escalate issues as necessary, and coordinate efforts across support team to ensure swift resolution. Triage, lead and facilitate the major incidents ensuring timely resolution as per the agreed SLA. Act as the primary point of contact for incident communication and provide timely updates to affected users, management, and other stakeholders. Facilitate post incident reviews to identify underlying causes and implement corrective actions to prevent future occurrences. Continuously evaluate and improve incident management processes, tools and workflows. Ensure incidents are resolved efficiently to restore normal service operations as quickly as possible. Ensure adherence to organizational policies, SLA s and compliance standards. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background: Bachelors or Master s degree preferred. Minimum 12 years of experience managing ERP AMS portfolio. Proven experience in Incident Management, IT service management (ITSM) or a related role. Strong understanding of ITIL principles and best practices. Excellent communication and interpersonal skills. Ability to work under pressure and handle multiple priorities. Analytical mindset with problem solving skills. Experience with incident management tools (e. g. , Service Now, Power BI). Good experience of SAP/ERP processes. Proficiency in both spoken & written English language is required. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .

Role & responsibilities Manage available resources to ensure Response Time as per defined SLA. Coordinate with logistics for pending spare parts request to ensure minimum down time. Same day updating of Calls in CRM Ensure 100% billing by collecting the billing counter information from customers. Ensure NIL DNI at month end. Implement customer satisfaction programs like Call Avoidance Report, CCQMP, ICCP, Follow up for Post call survey feedback and Milestone celebration by flashing reports periodically and regular follow ups. Create Meeting minutes and flash MOM to all stakeholders. Sending pending call update to CSS/RSM daily Monitor CSRC toner notifications and support Shift Left Program through automized billing. Toner Yield tracking, verification, and approvals (after discussion with CSS) Create Service orders in SAP and track the shipment. Provide various reports from CRM, SAP to field and management on daily basis. Ensure reduced downtime by material allocation in SAP. Manage contract renewals through Portal and flashing status report periodically. Handle Customer queries related to CRM and SAP. Preferred candidate profile Proven work experience as a Service Coordinator or similar role Strong work ethic and service skills Good communication and interpersonal skills Strong record-keeping and analytical skills

Our Team The Corporate Shared Services team is a benchmark operation with a highly consultative approach to achieving the organization s needs in a rapidly growing and complex environment. The team s mission is to provide industry expertise in support of Cignas business initiatives. Deliver innovative tools, technology and spend management controls while ensuring policy compliance and due diligence. The Corporate Shared Services team is comprised of several areas of knowledge expertise: Global Travel management, Executive services, T&E policy, Travel Communications, Duty of Care, Group meeting governance, Corporate Card and Fleet Management. These areas support all of Cigna business initiative globally including product, sales, and service operations. This is a high-visibility team that interfaces with top level executives, customers, brokers, all levels of employees and a large number of vendors. This team has been recognized in the travel industry with a Visionary Award and an industry Top 20 Changemakers Award. Our Role The Meeting Governance Contracts and Project Administrator will provide support for the Corporate Shared Services team, focusing on Group Meeting governance and Sponsorships contract review, negotiation, and execution. This includes the use of technology to support the contract intake, as well as reporting for enterprise spend and negotiated savings. This position will work closely with internal business areas to clarify precise business needs and act as the point person throughout the contracting process. In addition, the role will assist the Corporate Shared Services team as it relates to project management for key initiatives. Not only does this include support of the internal expense audit process to align with policy, but also the continuous improvement opportunities within the organization, supporting process change and the implementation of technology tools and best practices. The position will work closely with our key travel partners and suppliers on a global scale. Must have a keen sense of corporate culture with the ability to effectively communicate and interact with all levels of senior leadership and conduct themselves in a highly professional manner. This position will support the Senior Manager of Global Travel, Policy & Group Meeting Governance. Additionally, the Meeting Governance Contracts and Travel Projects Administrator is responsible for: Supports monthly contract reporting and ad-hoc reporting requests as needed. Works closely with the Policy, Communications and Meeting Governance Contracts Advisor on contract management and execution. Execute a high-volume of contracts, for both Meetings and Sponsorships, in a timely manner ensuring adherence to Global T&E Policy. Supports the internal expense audit process, including review of rejected or flagged reports for alignment to policy. This includes working closely with our internal expense team to support. Assists the Corporate Shared Services team with projects to support the enterprise, including HIH support. Our Ideal Candidate Will Offer: 5 to 8 years professional work experience Contract management and project management experience working in a large, global organization. Bachelors degree or equivalent strongly preferred This experience should include an in-depth understanding of contracts management, including demonstrated success in negotiations and ability to influence internal/external constituencies. Project management experience with the ability to remain agile in a rapidly changing industry Customer service background, with experience managing responses to internal SLA s. Knowledge and/or experience in the meetings, sponsorship and travel industry Expert level computer skills to include Microsoft Office, Excel, and PowerPoint. Competency profile: Extraordinary communications capability across all levels of the organization, and strong interpersonal skills. Relentless focus on service needs and consistently rise the bar on service excellence. Strategic thinking, superb time management, judgment, and problem-solving skills. Demonstration of a high level of integrity and ethics. Ability to work collaboratively to meet deadlines with accuracy, attention to detail, and strong organizational, written, and verbal communication skills. Versatility, flexibility, and ability to work within constantly changing priorities with enthusiasm. Innate ability to exude our values and preserve our culture as we grow. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Developing and Maintaining Budgets Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments. Maintains a positive cost management index for kitchen and restaurant operations. Utilizes budgets to understand financial objectives. Leading Food and Beverage Team Manages the Food and Beverage departments (not catering sales). Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Oversees all culinary, restaurant, beverage and room service operations. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Provides excellent customer service to all employees. Responds quickly and proactively to employees concerns. Provides a learning atmosphere with a focus on continuous improvement. Provides proactive coaching and counseling to team members. Encourages and builds mutual trust, respect, and cooperation among team members. Monitors and maintains the productivity level of employees. Develops specific goals and plans to prioritize, organize, and accomplish work. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded. Ensuring Exceptional Customer Service Provides excellent customer service. Responds quickly and proactively to guests concerns. Understands the brands service culture. Drives alignment of all employees, team leaders and managers to the brands service culture. Sets service expectations for all guests internally and externally. Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. Verifies all banquet functions are up to standard and exceed guests expectations. Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis. Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Conducts performance reviews in a timely manner. Promotes both Guarantee of Fair Treatment and Open Door policies. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results. Additional Responsibilities Complies with all corporate accounting procedures. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Drives effective departmental communication and information systems through logs, department meetings and property meetings. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Role & responsibilities :- To trace opportunities for improving the service proposition and implement them To assist RM in resolution of escalated queries / complaints related to operations To co-ordinate with the third parties for ensuring early resolution of issues / requests from clients To undertake projects relating to client services operations To handle escalated transactions of high value customers To send MIS or market reports to clients on timely basis To make monthly and quarterly market reports / presentations. Desired profile:- To resolve client inquiries, and making sure key client information and documentation is up to date To onboard new client accounts, which includes the collection of required documentation and client information To perform administrative duties that support Financial Advisors in daily business practices, including but not limited to, telephone coverage , business travel arrangements, coordination of client meetings, prepare travel & expense reports, and file & calendar maintenance Good Communication Skills Spoken and written English Good with Microsoft Office and Excels Relationship skills necessary to manage high end distributors & investors Basic knowledge of MF products & Market knowledge High Enthusiasm & Aggression

Role & responsibilities :- To trace opportunities for improving the service proposition and implement them To assist RM in resolution of escalated queries / complaints related to operations To co-ordinate with the third parties for ensuring early resolution of issues / requests from clients To undertake projects relating to client services operations To handle escalated transactions of high value customers To send MIS or market reports to clients on timely basis To make monthly and quarterly market reports / presentations. Desired profile:- To resolve client inquiries, and making sure key client information and documentation is up to date To onboard new client accounts, which includes the collection of required documentation and client information To perform administrative duties that support Financial Advisors in daily business practices, including but not limited to, telephone coverage , business travel arrangements, coordination of client meetings, prepare travel & expense reports, and file & calendar maintenance Good Communication Skills Spoken and written English Good with Microsoft Office and Excels Relationship skills necessary to manage high end distributors & investors Basic knowledge of MF products & Market knowledge High Enthusiasm & Aggression

Branch Locations - BKC & South Mumbai Role Details: Service- Being one-point contact for all service needs of the client for addressing service requirement of customers (like address change, FD closure, etc.) and ensuring all queries & concerns of customers are resolved in a timely manner. Sales- Acquisition of new clients to the bank, and family accounts of existing clients. Pitching and Cross-Selling of different bank products to customers, like Debit Cards, Credit Cards, Insurance, SIPs. Operation- Performing requisite operation activities in branches Overall Job Description Services Providing Seamless, Fast, Easy and Transparent services to clients on the Bank Onboarding of new clients through welcome calling Ensuring client engagement through activation of clients on Mobile app, net banking and other non-branch channels Ensuring requests and queries of clients are resolved within defined TAT Reducing complaint instance, and ensuring resolution of issues within defined TAT Increasing the client stickiness to the bank by selling FD/ locker/ SIP, etc. to the clients Managing client servicing at the branch lobby and ensuring maximum client satisfaction Sales Acquisition of new clients to the bank, and family accounts of existing clients Engagement with customers to increase cross selling and reduce attrition of customers Cross-selling of products - Debit Cards, Credit Cards, Insurance, SIPs, MF, FD, RD Operations Understanding of different process (such as account opening, KYC Process, working on systems at IndusInd Bank) Authorization & audit checks for all operation transactions Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related. Desired Candidate profile : Graduate/Post Graduate. 2-3 years banking industry experience with at least 1-2 year of service stint in banking / Sales / Services sector. Age : below 32 years Desired Behavioral / Functional Traits Proficient in English & local language with strong communication skills Service attitude & Customer centric approach Natural empathy and a positive attitude towards every situation Comfortable in leveraging client relationship to achieve sales targets Process oriented with in depth knowledge on operations processes Presentable with pleasing and attractive personality.

Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Support voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilitiesSupport voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Support voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilitiesSupport voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

1.Visit the customers of AMC, CAMC, Fleet owners. 2.Responsible for managing all aspects of the service department, including the team of service advisors, technicians, and support staff. 3. Responsible for managing the service

Candidate must have experience on customer service and territory service profile Candidate must have a Bachelor's Degree on Engineering

Skill required: Record To Report - Accounting & Financial Reporting Standards Designation: Record to Report Ops Senior Analyst Qualifications: BCom/MCom Years of Experience: 5 to 8 years What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.A set of international accounting standards stating how particular types of transactions and other events should be reported in financial statements. What are we looking for Hands-on experience with trouble-shootingCommitment to qualityStrong analytical skillsWritten and verbal communicationResults orientation Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification BCom,MCom

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Inbound Sales Representative Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for Collaboration and interpersonal skillsAbility to work well in a teamProblem-solving skillsAbility to perform under pressureWritten and verbal communication Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Record To Report - Account Reconciliations Designation: Record to Report Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. The Record to Report team helps clients and organizations in their operational efficiency and balance sheet integrity, cuts time to close and safeguards compliance with regulatory requirements. The areas where this team s expertise lies is in posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.The Financial Consolidation & Close Operations team is responsible for general ledger processes including year-end closing, journalizing, etc. They help create & maintain ledgers, currencies, budgets, & journal entries, deliver solutions including a flexible accounting structure, comprehensive journal processing, hierarchical summaries, intuitive inquiry & reporting, dynamic allocations & the management of commitments & expenditures, run interface reports & perform close books of accounts. The team reviews P&L accounts errors, omissions, or inconsistencies and managing the preparation of all reports. They also work on posting journal entries, preparing balance sheet reconciliations, investigating and reporting open items, reviewing entries and reconciliations, preparing Bank reconciliations (Understanding the end-to-end Cash and Bank Process to identify the gap and connect with the concerned team to resolve the exception on time. Connect with multiple teams to understand and resolve the Bank Clearing Open Item, understand the End-to-End Bank Recon and able to analyze the variance, report or escalate issues or delays), supporting month-end closing, preparing various reports as required, and supporting audits. The role may also need expertise around intercompany reconciliations, cut-off policies, transfer pricing policies, formal confirmation policy & procedure What are we looking for We are looking for individuals who have the following skillset:Record To Report processing Financial Consolidation & Close OperationsReporting and AnalyticsJournal Entry ProcessingAbility to meet deadlinesJournal Processing Roles and Responsibilities: In this role, you need to analyze and solve increasingly complex problems.Your day-to-day interactions is with peers within Accenture.You are likely to have some interaction with clients and/or Accenture management.You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments.You will need to consistently seek and provide meaningful and actionable feedback in all interactions.You will be expected to be constantly on the lookout for ways to enhance value for your respective stakeholders/clients.Decisions that are made by you will impact your work and may impact on the work of others.You would be an individual contributor and/or oversee a small work effort and/or team.Please note this role may require you to work in rotational shifts. Qualification Any Graduation

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Inbound Sales Representative Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for Collaboration and interpersonal skillsAbility to work well in a teamAdaptable and flexibleAbility to perform under pressureWritten and verbal communication Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor . You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation