2382 Service Operations Jobs - Page 8

Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Support voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues . Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilitiesSupport voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues . Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments. The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Inbound Sales Representative Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for Adaptable and flexibleProblem-solving skillsAbility to perform under pressureAgility for quick learningResults orientation Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Inbound Sales Representative New Assoc Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for Collaboration and interpersonal skillsAbility to work well in a teamAbility to perform under pressureAdaptable and flexibleWritten and verbal communication Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Marketing Operations - Programmatic Campaign Management Designation: Creative Production Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designExecute, optimize & deliver programmatic media campaigns across various DSP platforms like DV360, TTD, Amazon etc., based on the media plan and brief received from the clients or media planning/strategies. What are we looking for Sociable and outgoing lots of communication with outside vendors requiredStrong written and verbal skills, ability to communicate in person and through phone and emailsDetail-oriented with strong attention to follow throughAbility to be flexible and a team playerWilling to work in night shiftEnjoys fast paced work environmentBachelors degree1-2 years of experience working at a media agencyKnowledge of DSP platforms:The Trade Desk and DV360 requiredAdvanced computer skills:Microsoft tools and Excel a mustBe proactive:Show interest in constantly learning and growingBe organized:Able to work with dept head to prioritize projects across campaigns while also clearly communicating progress and project completionExperience mentoring and guiding assistants/associates Roles and Responsibilities: Using your analytical mindset, you will be responsible for the platform strategy, execution, performance and reporting of the media campaign across programmatic platforms like DV360, DataXu, MediaMath, The Trade desk, etc. Be the programmatic expert for the client on campaign performance and optimization providing insights into the best strategies and tactics to achieve business objectives. Leverage first party and third-party data for targeting and insights. Coordinate assets and tags with vendors and ensuring campaigns are delivering against KPIs and proactively managing campaign execution. Recommend forward thinking strategies and innovations. Proactively working with client services on campaign set-up and optimization strategy.Manage relationship with platform support teams to continually bring innovation to product and communicate updates Qualification Any Graduation

Skill required: Tech for Operations - Product Development Management Designation: AI/ML Computational Science Manager Qualifications: Any Graduation Years of Experience: Experienced What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent Automation The Product Development Management team manages the end-to-end product development process from conception to design and production start-up, including the product structure design, engineering requirement process, multi-function resources collaboration and the engineering and supply chain integration. The team is also responsible for driving the technology design meetings with leadership, propose technology design and architecture changes, determine technical changes, schedule projects, resources, and monitor project timelines. What are we looking for Expert in executive presentations, client orals, and online presentations targeting multiple stakeholders Experience in working with Other Product Managers and Functional Owners for a common goal of establishment of Functional and Technology Roadmaps. Experience in working in a matrixed organization and comfortable in coordination/reporting to/supervising higher or lower-level resources in a TEAM setup. Experience influencing indirect associates/Vendors/Suppliers for operational success Experience in Product Management by applying Product Management principles Should have experience in Multiple domains in launching/acquiring new products/offerings Solid experience in working with client/customer management teams to achieve product objectives Should have worked in envisioning, assessing, contracting, and onboarding products off the shelf for accelerating the goal of establishing a foothold. Roles and ResponsibilitiesIn this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Record To Report - Budgeting and Forecasting Designation: Record to Report Ops Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. The Record to Report team helps clients and organizations in their operational efficiency and balance sheet integrity, cuts time to close and safeguards compliance with regulatory requirements. The areas where this team s expertise lies is in posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.The Financial Consolidation & Close Operations team is responsible for general ledger processes including year-end closing, journalizing, etc. They help create & maintain ledgers, currencies, budgets, & journal entries, deliver solutions including a flexible accounting structure, comprehensive journal processing, hierarchical summaries, intuitive inquiry & reporting, dynamic allocations & the management of commitments & expenditures, run interface reports & perform close books of accounts. The team reviews P&L accounts errors, omissions, or inconsistencies and managing the preparation of all reports. They also work on posting journal entries, preparing balance sheet reconciliations, investigating and reporting open items, reviewing entries and reconciliations, preparing Bank reconciliations (Understanding the end-to-end Cash and Bank Process to identify the gap and connect with the concerned team to resolve the exception on time. Connect with multiple teams to understand and resolve the Bank Clearing Open Item, understand the End-to-End Bank Recon and able to analyze the variance, report or escalate issues or delays), supporting month-end closing, preparing various reports as required, and supporting audits. The role may also need expertise around intercompany reconciliations, cut-off policies, transfer pricing policies, formal confirmation policy & procedure, dispute resolution policy & procedure, and general procedure. Understanding of end-to-end RTR General Accounting and Fixed Assets accounting process. What are we looking for We are looking for individuals who have the following skillset:Record to Report ProcessingFinancial Consolidation & Close OperationsJournal Entry ProcessingAbility to handle disputesAbility to meet deadlines Asset transaction and Accounting process Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Support voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Support voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Log service requests, complaints, or inquiries into the system with detailed notes. Liaise between customers, field service technicians, and internal departments to ensure timely service delivery. Provide status updates to customers. Required Candidate profile High school diploma or equivalent (associate’s or bachelor’s degree preferred). Proven experience in a call centre or customer service environment. Strong verbal and written communication skills. Perks and benefits 2nd & 4th Saturday off Pick & drop from Vasai stn

Prepare and publish daily task schedules based on complaint priority and operational workload. Own and resolve daily service-related issues across Bangalore with efficiency and accountability. Train, guide, and manage field service technicians Required Candidate profile Min 3 years of experience in EV, automotive, or after-sales service roles. Strong technical knowledge of 2-wheeler systems, especially electric drivetrains. Proficiency in Kannada English, and Hindi.

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Service Delivery Management: Responsible for service delivery to all assigned customer(s) to the Service Level Agreements (SLA) and Operational Level Agreements (OLA) Accountable and responsible for all Service Operations Processes (Incident, Request, Problem, Capacity etc.), amend and create new processes where appropriate. Take ownership of all major incidents and coordinate efforts across multiple teams and departments from identification through resolution. Coordinates the activities for Problem Management. Send clear and regular communications to various stakeholders during major incidents to keep everyone informed. Manage the service desk tool (s), enhance and innovate where appropriate. Maintain, monitor and improve services. Liaison to customer for escalations and service quality. Identify project risks and issues, maintain risk register, and issues logs. Ensure that all operational procedures are executed. Responsibility for the testing and monitoring of all DR procedures. Reporting: Ensure customer satisfaction levels are maintained. Report on KPIs and SLA achievements, on daily, weekly, and monthly intervals where appropriate. Major incident reporting. Provide input/analysis on Staff Performance Maintain & monitor customer satisfaction levels. Vendor Management Management of local and global suppliers. Develop and maintain professional / trustworthy relationships with vendors. Negotiate pricing and contract reductions where appropriate. Complete vendor assessment forms. Liaise with the customer and external managed service vendors to coordinate IMAC-Ds on new/existing WAN connections. Compliance Ensure project documentation is up to date (e.g. SOHB, ISO processes, etc). Configuration changes as required (e.g. Categories, accounts, escalations, notifications, assets, forms, etc). Own processes and ensure customer requirements are met (Infosec, compliance, etc). Ensure the adoption of Apex Processes and procedures across the acquired company, in line with the timelines of the transition project. Support client audits with documentation and audit responses in relation to IT questions. Competencies/Experience: 3rd Level Degree in IT Discipline or similar. 3+ years in a management/leadership role delivering service against SLAs or agreed targets. Strong leadership and influencing capabilities. Good presentation skills and Communication skills. Good documentation skills. PM certification desirable. Experience with OLAs, managing internal customers. Experience in working with business auditors and the associated documentation. Experience with managing vendors, and budgets. Experience leading an IT team either in Supervisor, Team Lead or Manager role. ITIL Certified v4 with experience in an ITIL environment, Experience with Incident/Problem/Change management processes, experience in outsourced IT preferable, technical background in infrastructure required. DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Skill required: Sales Operations - Sales Operations Management Designation: Sales Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Job Summary :Provide sales process support to client teams, leadership, other internal operations teams and interfacing functional areas. Assist Accenture Practitioners in navigating the company s internal sales processes. Support Sales Excellence Leadership and Business Partners in driving efforts across multiple Sales Excellence service areas.Critical services include the support of opportunity pipeline management, new business meeting coordination, sales reporting/analysis for leadership, and internal sales processes/tools support for client teams.This position reports to Sales Excellence Sales Operations Leadership, Senior Managers, Managers, Associate Managers, or Specialists. Note that depending on your specific responsibilities you may also be aligned to and take direction from business leadership role(s). What are we looking for Knowledge & Skill Requirements:Excellent oral and written communications skills in English this role requires a confident communicator and team player with robust interpersonal skills and a can-do attitude Ability to work under minimal supervision and guidance Ability to work virtually with diverse individuals Good facilitation and team-building skills Strong organizational / time management / data management skills Analytical skills; collects and researches data Understanding of Sales/Opportunity Management process and policies preferred; the ability to follow and apply sales processes, particularly our complex approval processes, is a core competency of the role Excellent accuracy and attention to detail Prioritizes and plans work activities under minimal supervision and guidance Proficient in Microsoft Office, particularly Excel and PowerPoint Proficiency in Manage mySales application preferred Understanding of basic finance concepts for a services company Educational QualificationMust haveUndergraduate degree completed or in progress English language fluency (oral and written)Good to haveBusiness Management education desirableSkills & Work ExperienceMust haveA minimum of 2 years of experience, with proven track record in team managementGood to have:Understanding of sales operations processes and tools (e.g., Manage mySales) preferredOther requirements (please specify such as overtime, etc.) Must support/mirror working hours for the supported Market Unit or other business area Must be flexible with work hours according to business needs (e.g., when interaction/conference calls with team members in other time zones is required, at mid-month and month-end peak activity periods, when a critical issue requires immediate resolution, or when covering for a colleague in another area) Must have good internet connectivity and distraction-free environment for working at home, in accordance with local guidelinesMay be occasionally required to travel domestically or internationallyAdditional CommentsNothing in this job description restricts management s right to assign or reassign duties and responsibilities at any time. Roles and Responsibilities: Primary responsibilities includeWork independently with supervision Be an individual contributor with regular guidance on competing priorities May supervise and be a people lead for an Analyst (L11) with oversight from a supervisor Interact confidently with senior leadership within sphere of responsibility Provide feedback on operational processes Be familiar with supporting tools and processes, with expertise in specific area of responsibility Have a basic understanding of where and how Sales Excellence Sales Operations fits into the bigger Accenture picture Qualification Any Graduation

Skill required: Business Reporting & Governance - Reporting Analytics Designation: Service Management Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in excel and MIS reports are looked at for these skillsThe Business Reporting and Governance vertical helps to deploy and deliver robust tracking mechanism for SLA/KPI or any other operations on a day-to-day basis. The Governance team will be responsible for contractual compliance of various aspects of contract like Governance, Reporting, Incident Management, Change Management and Survey Management along with driving automation and analytics. Assessing, managing, using, improving, monitoring, maintaining, and protecting organizational information through a system of decision rights and accountabilities for information related processes, executed according to agreed-upon models which describe who can take what actions, with what information, when, under what circumstances and using what methods.Prepare management reports and analysis, both recurring and ad-hoc. It focuses on tracking business performance through trusted data and insights while actively managing employee behaviors. What are we looking for Program Project ManagementAnalysis and ReportingBusiness Intelligence (BI) Reporting ToolsAdaptable and flexibleAbility to perform under pressureWritten and verbal communicationProblem-solving skillsCollaboration and interpersonal skillsMicrosoft ExcelMicrosoft PowerPointEffective communication and organization skills with Polished, professional presenceClient and Stakeholder Management experience.Experience in reporting of contractual metrics and operational KPIsDemonstrate ability to achieve customer satisfaction through a managed service framework.Facilitation skills and Virtual teaming experienceAdaptability to change.Effective collaboration skills and experienceAdept in working across a heavily matrixed organization. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsProficient in MS Office with advance knowledge in excel formulas.Ability to create Nice & User friendly excel / Bi dashboards. Ability to create meaningful presentation through PowerPoint.Knowledge in Power Automate, Power Apps, PowerbiAutomation abilities using VBA MacrosGood Understanding of processes like (e.g., F&A, Marketing Operations, HR, Procurement and Supply Chain)People / Team ManagementWork on one or more projects. Ensure Daily / Weekly / Monthly Reports are delivered on time with accuracy.Deliver ad hoc reports.Connect with stakeholders to understand the business requirement and deliver the reports accordingly.Should have ability to perform Analysis on historical data and generate insights by finding trends in data to spot any anomaly to the stake holders.Drive Value Adds by automating reports / processes to drive and bring in efficiency.Connect with Stakeholders and drive governance around performance metrics.Individual Contributor or Manage a team dedicated for the assignment and drive performance. Qualification Any Graduation

Skill required: Record To Report - Account Reconciliations Designation: Record to Report Ops Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do R2R is a finance and accounting management process that involves collecting, processing, and presenting accurate financial data. R2R provides strategic, financial, and operational feedback on the performance of the organization to inform management and other stakeholders.The Record to Report team helps clients and organizations in their operational efficiency and balance sheet integrity, cuts time to close and safeguards compliance with regulatory requirements. The areas where this team s expertise lies is in posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.Experience with interest in record to report/Fixed Assets/Treasury/reporting/TaxationGraduate in CA, B. Com, BBM, M.com, MBA or relevant field (No Science/IT/Engineering graduates)This is a Work from Office RoleHas Rotational Shifts (Night shifts during period close) What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skillsDetail orientationAbility to establish strong client relationshipApplying Accounting principles and practices while delivering on accounting processes and financial reporting.Ability to apply all clients accounting policies so that there are no audit observationsAchieve the levels of productivity and quality as per the standards, agreed for the process.Analysing, summarizing, and presenting operational metrics and accounting reports as neededAll data requirements (timesheets and process information) are accurately updated in a timely manner. Adhere to Organization Policies and Rules Shoulder additional team responsibility and engage with members as relevantEffective Verbal Communications- Ability to verbally engage in a concise manner with stakeholders to share opinions or information to convey meaning, construct shared understanding, or promote action.Effective Written Communications- Create, deliver, or exchange concise written documentation with thoughts, opinions. Roles and Responsibilities: Expertise in posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing direct cost statements for each type of expenses, supporting month end closing, preparing reports and supports in audits.Responsible for cost analysis, variance analysis, forecast Vs actuals variance analysis and financial reporting.In this role, you are required to solve routine problems, through precedent and referral to general guidelines. Your expected interactions are within your team and direct supervisor. You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work. You will need to be well versed with Basic to advances accounting principles / policies and procedures. You are expected to guide and be involved with the teams the day-to-day operations and business delivery. Responsible to resolve all stakeholder queries and have discussions with stakeholders with regards to in scope delivery. You will be required to help in the overall team s workload by managing your deliverables and help the team when required. Qualification Any Graduation

Skill required: Record To Report - Accounting & Financial Reporting Standards Designation: Record to Report Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. The Record to Report team helps clients and organizations in their operational efficiency and balance sheet integrity, cuts time to close and safeguards compliance with regulatory requirements. The areas where this team s expertise lies is in posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.The Financial Consolidation & Close Operations team is responsible for general ledger processes including year-end closing, journalizing, etc. They help create & maintain ledgers, currencies, budgets, & journal entries, deliver solutions including a flexible accounting structure, comprehensive journal processing, hierarchical summaries, intuitive inquiry & reporting, dynamic allocations & the management of commitments & expenditures, run interface reports & perform close books of accounts. The team reviews P&L accounts errors, omissions, or inconsistencies and managing the preparation of all reports. They also work on posting journal entries, preparing balance sheet reconciliations, investigating and reporting open items, reviewing entries and reconciliations, preparing Bank reconciliations (Understanding the end-to-end Cash and Bank Process to identify the gap and connect with the concerned team to resolve the exception on time. Connect with multiple teams to understand and resolve the Bank Clearing Open Item, understand the End-to-End Bank Recon and able to analyze the variance, report or escalate issues or delays), supporting month-end closing, preparing various reports as required, and supporting audits. The role may also need expertise around intercompany reconciliations, cut-off policies, transfer pricing policies, formal confirmation policy & procedure, dispute resolution policy & procedure, and general procedure. Understanding of end-to-end RTR General Accounting and Fixed Assets accounting process. What are we looking for We are looking for individuals who have the following skillset:Record To Report processing Financial Consolidation & Close OperationsReporting and AnalyticsJournal Entry ProcessingAbility to meet deadlines Problem Solving and Analysis Roles and Responsibilities: In this role, you need to analyze and solve increasingly complex problems.Your day-to-day interactions is with peers within Accenture.You are likely to have some interaction with clients and/or Accenture management.You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments.You will need to consistently seek and provide meaningful and actionable feedback in all interactions.You will be expected to be constantly on the lookout for ways to enhance value for your respective stakeholders/clients.Decisions that are made by you will impact your work and may impact on the work of others.You would be an individual contributor and/or oversee a small work effort and/or team.Please note this role may require you to work in rotational shifts. Qualification Any Graduation

Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Support voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilitiesSupport voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Marketing Operations - Quality Management Designation: Creative Production Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designAct of overseeing all activities and tasks needed to maintain a desired level of excellence. This may include the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. What are we looking for Building & Maintaining RelationMaintains positive relationships and demonstrates positive intent while working with stakeholders, understand their requirements and meet objectivesPeople ManagementMaintains positive and professional work relationships with others in the team, create a team work environment and support others on their assignmentsInfluences others to learn new skills by sharing useful recommendationsSeeks and is responsive to developmental feedbackSets individual goals with guidance and works towards meeting these goalsApproaches change with a willingness to learnUnderstands design fundamentals (typography, composition, color theory, layout, balance, etc.), as well as web fundamentals.Understands universal interaction principles terminology.Keeps current on new graphic techniques and technologies, recommending changes as appropriate.Possesses basic knowledge in Adobe Creative Suite tools.Required:Adobe Photoshop, Illustrator and InDesign.Possesses basic knowledge in Microsoft Office tools:Required:PowerPoint, WordIs familiar with image optimization, cropping and saving assets for web and mobile projects.Understands the importance and purpose of branding guidelines and technical requirements.Can interpret and implement brand book at a basic level.Leverages sketching and storytelling skills to communicate design intention.Demonstrates working knowledge of image optimization, bitmap image manipulation and illustration (Asset Edition, Manipulation, Vectors)Basic knowledge about digital and offset printing process.Advanced English.Understanding of digital production workflow.Experience analyzing design requirements. Roles and Responsibilities: Produces quality art files for advertising, and communication materials, which meet the technical and conceptual needs of the client. Contributes to the user interface (UI) design, including the visual effort.Participates in the development of materials to implement a given visual design strategy.Executes the design and production of graphics for information visualization, learning activities and other areas as required.Performs Quality Assurance on its own graphic deliverables.Creates original design ideas and layouts from created comps sent by the client or made for Creative Lead.Assembles static and animated banners for online advertising.Edits interactive PDFs.Works with the Creative Leads to ensure that the design meets the visual consistency goals as defined in the requirements across campaigns.Managing WorkCan organize priorities and raise challenges and risksAble to document and communicate issues, identify own limitations and validates own output against objectivesCan perform basis research and analysis, collaborating with stakeholders and documenting results and audit trailCommunicating EffectivelyCan deliver a message through proper communication vehicle and communication is concise, clear and to the point, adapting per feedback of supervisorsAble to present to peers with respect, adequate voice projection and clear point of viewContributes actively in team discussions and ios able to facilitate internal team meetings with guidanceCreating Business ValueCollaborates with team members to complete required tasksResearches and identifies areas of improvement within client s business processes and offerings and understands how innovation adds valueRecognizes the issues that need to be raised and takes the initiative to raise those issues Qualification Any Graduation

Skill required: Next Generation Customer Operations - Customer Service Designation: Associate Qualifications: Any Graduation Years of Experience: 1-3 years Language - Ability: English - Proficient About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Customer Service Management Adaptable and flexible Agility for quick learning Ability to perform under pressure Commitment to quality Written and verbal communication Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Marketing Operations - Quality Management Designation: Creative Production Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designAct of overseeing all activities and tasks needed to maintain a desired level of excellence. This may include the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. What are we looking for Bachelors degree, MBA Marketing will be an added advantageMust be flexible with weekly schedule, adaptable and willing to take on multiple prioritiesExcellent organization and time management skills to complete tasks on time.Well versed with advanced computer skills for Microsoft tools (Excel, Word, Power point)Excellent analytical skills with ability to mine data to inform decisions1-2 years of experience working on social campaigns/ campaign manager / FB marketing in media agenciesDemonstrable success in improving account performance in social / similar online ad experience will be considered as wellAbility to uncover insights from data and use quantitative methods to answer questions and to find opportunities for optimization Roles and Responsibilities: Develop, manage and optimize comprehensive paid Facebook and Instagram Ad campaignsRecommend new strategies based on data and testingExperience in Audience research, audience building and ad creationExperience running targeted, high-spend, high-return ad campaigns, specifically on FacebookExcellent knowledge of Instagram ads manager and other social media best practicesKnowledge on responding to comments, compile campaigns and create content for InstagramAudit and optimize new & existing ad campaigns to ensure KPIs are met such as budget spend, timelines, CPL, CPA, ROI, and ROAS - both short and long term.Manage social performance reporting process, communicating results (as needed) / on a daily, weekly or monthly basis.Organize hypotheses and recommendations for enhancing campaign performanceSetup, verify and troubleshoot pixels (understanding of 3rd party platforms will be added advantage)Understanding of Google Analytics and Google Tag Manager is a plusStay up to date with current technologies and trends in Facebook policies, strategies, trends, design tools and applications Qualification Any Graduation

Skill required: Marketing Operations - Programmatic Campaign Management Designation: Creative Production Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designExecute, optimize & deliver programmatic media campaigns across various DSP platforms like DV360, TTD, Amazon etc., based on the media plan and brief received from the clients or media planning/strategies. What are we looking for Sociable and outgoing lots of communication with outside vendors requiredStrong written and verbal skills, ability to communicate in person and through phone and emailsDetail-oriented with strong attention to follow throughAbility to be flexible and a team playerWilling to work in night shiftEnjoys fast paced work environmentBachelors degree1-2 years of experience working at a media agencyKnowledge of DSP platforms:The Trade Desk and DV360 requiredAdvanced computer skills:Microsoft tools and Excel a mustBe proactive:Show interest in constantly learning and growingBe organized:Able to work with dept head to prioritize projects across campaigns while also clearly communicating progress and project completionExperience mentoring and guiding assistants/associates Roles and Responsibilities: Using your analytical mindset, you will be responsible for the platform strategy, execution, performance and reporting of the media campaign across programmatic platforms like DV360, DataXu, MediaMath, The Trade desk, etc. Be the programmatic expert for the client on campaign performance and optimization providing insights into the best strategies and tactics to achieve business objectives. Leverage first party and third-party data for targeting and insights. Coordinate assets and tags with vendors and ensuring campaigns are delivering against KPIs and proactively managing campaign execution. Recommend forward thinking strategies and innovations. Proactively working with client services on campaign set-up and optimization strategy.Manage relationship with platform support teams to continually bring innovation to product and communicate updates Qualification Any Graduation

Skill required: Voice - Customer Service Designation: Customer Service New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Provide functional and/or technical support to internal and external stakeholders as well as support customer requests/ inquiries and/or questions through email, phone, live chat or other channels as may be established from time to time Liaise with other support teams (Internal & External) as required to resolve requests in a timely manner Ensure proper documentation, notification, tracking and follow up Primary responsibilities are focused on customer contact and ensure accurate transactional processing Maintain strong and current product and process knowledge Ensure compliance to the client policies and procedureLooking for a candidate who is good in communication and has good knowledge on metrics of Customer Support. Written and verbal communication Ability Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportWritten and verbal communication Ability to meet deadlinesAbility to work well in a teamCommitment to quality Adaptable and flexibleWilling to work in rotational shifts (24/7/365), primarily night shifts.0-1 years Customer Service Experience across email, phone & chat Catered to International Clients preferably in a tech support role Willingness to go above and beyond for time sensitive client requests Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisorIn this role you will be given detailed instructions on all tasksThe decisions that you make impact your own work and are closely supervisedYou will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shiftsWilling to work in rotational shifts (24/7/365), primarily night shifts. Qualification Any Graduation

Skill required: Order to Cash - Service Desk Designation: Order to Cash Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.A primary IT function within the discipline of IT service management (ITSM). It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service, while Customer refers to the entity that is paying for service. What are we looking for Looking for someone good at O2C PowerBI Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Delivery - Social Media Monitoring & Analytics Designation: I&F Decision Sci Practitioner Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Were Accenture Marketing Operations. Were the global managed services arm of Accenture Interactive. We sit in the Operations Business to take advantage of the industrialized run capabilities leveraging investments from Accenture OperationsOur quest is to activate the best experiences on the planet by driving value across every customer interaction to maximize marketing performance. We combine deep functional and technical expertise to future-proof our clients business while accelerating time-to-market and operating efficiently at scale.We are digital professionals committed to providing innovative, end-to-end customer experience solutions focusing on operating marketing models that help businesses transform and excel in the new world, with an ecosystem that empowers our clients to implement the changes necessary to support the transformation of their businesses.Act of monitoring and Analyzing Social Media activities, including opportunity analysis & initiatives definition, roadmap formulation & vendor selection, social intelligence technologies, business intelligence, and service set-up & management. What are we looking for Strong understanding of social media platforms and social analytics / ad platforms Primary skillset should be storytelling, social insight generation and presentation with 3-5 years of experience Experience in social listening and sentiment analysis Ability to draw relevant insights from data and visualize them on slides Good PowerPoint Skills Excellent communication skills (verbal and written) Ability to understand the business context Experience of working with onshore teams Strong team player and excellent problem-solving skills Ability to work in a global collaborative team environment Attention to detail and ability to work in high pressure environment Proficient in social listening and sentiment analysis, trend identification and translating data into actionable insights Familiarity with platforms like Dash social, Talkwalker, Sprinklr, Brandwatch and Hootsuite preferred Up to date on social media platforms and reporting suite (Facebook, Instagram, Pinterest, TikTok etc.) GA4, Looker, SQL/Python experience good to have Strong knowledge of digital marketing and customer analytics preferred Experience in CPG, Retail, Beauty preferred Roles and Responsibilities: Understand audience behavior and preferences through data analysis. Benchmark performance against competitors to identify opportunities or threats Create regular reports and dashboards to share performance trends, identify what s working, and highlight areas of concern. Track KPIs like engagement rate, reach, impressions, follower growth, click-through rates, and conversions across platforms In this role you are required to do analysis and solving of increasingly complex problems Your day-to-day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Qualification Any Graduation

Skill required: Provider Network - Life Sciences Regulatory Operations Designation: Health Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Embedding digital transformation in healthcare operations end-to-end, driving superior outcomes and value realization today, and enabling streamlined operations to serve the emerging health care market of tomorrowYou will be a part of the Healthcare Management team which is responsible for the administration of hospitals, outpatient clinics, hospices, and other healthcare facilities. This includes day to day operations, department activities, medical and health services, budgeting and rating, research and education, policies and procedures, quality assurance, patient services, and public relationsYou will be expected to coordinate the essential documentation and resources required for the filing of global applications. Understand, manage & process electronic submissions that include original application filings, Life Cycle Management submissions such as CMC, Ad-promos, amendments, annual reports, SPL submissions, etc. What are we looking for Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Record To Report - Accounting & Financial Reporting Standards Designation: Record to Report Ops Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. The Record to Report team helps clients and organizations in their operational efficiency and balance sheet integrity, cuts time to close and safeguards compliance with regulatory requirements. The areas where this team s expertise lies is in posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.The Financial Consolidation & Close Operations team is responsible for general ledger processes including year-end closing, journalizing, etc. They help create & maintain ledgers, currencies, budgets, & journal entries, deliver solutions including a flexible accounting structure, comprehensive journal processing, hierarchical summaries, intuitive inquiry & reporting, dynamic allocations & the management of commitments & expenditures, run interface reports & perform close books of accounts. The team reviews P&L accounts errors, omissions, or inconsistencies and managing the preparation of all reports. They also work on posting journal entries, preparing balance sheet reconciliations, investigating and reporting open items, reviewing entries and reconciliations, preparing Bank reconciliations(Understanding the end-to-end Cash and Bank Process to identify the gap and connect with the concerned team to resolve the exception on time. Connect with multiple teams to understand and resolve the Bank Clearing Open Item, understand the End-to-End Bank Recon and able to analyze the variance, report or escalate issues or delays), supporting month-end closing, preparing various reports as required, and supporting audits. The role may also need expertise around intercompany reconciliations, cut-off policies, transfer pricing policies, formal confirmation policy & procedure, dispute resolution policy & procedure, and general procedure. Understanding of end-to-end RTR General Accounting and Fixed Assets accounting process. What are we looking for We are looking for individuals who have the following skillset:Record to Report ProcessingFinancial Consolidation & Close OperationsJournal Entry ProcessingAbility to handle disputesAbility to meet deadlinesAsset Transaction and Accounting process Roles and Responsibilities: In this role, you are required to analyze and solve lower-complexity problems.Your day-to-day interaction is with peers within Accenture before updating supervisors.You may have limited exposure to clients and/or Accenture management.You will be given moderate level instructions on daily work tasks and detailed instructions on new assignments.You will need to be well versed with basic statistics and terms involved in the day-to-day business and use it while discussing with stakeholders.You will be expected to constantly be on the lookout for ways to enhance value for your respective stakeholders/clients.The decisions you make impact your work and may impact on the work of others.You will be an individual contributor as a part of a team, with a focused scope of work.Please note this role may require you to work in rotational shifts. Qualification Any Graduation

Skill required: Record To Report - Account Reconciliations Designation: Record to Report Ops Senior Analyst Qualifications: BCom Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.A type of general ledger account which contains a summary of sub-ledger accounts. Because the reconciliation account only provides a summary, no transactions are directly posted to the account. What are we looking for Ability to perform under pressureAbility to work well in a teamAbility to establish strong client relationshipNA Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification BCom