2384 Service Operations Jobs - Page 10

Skill required: Insurance Services - Business Intelligence (BI) Reporting Tools Designation: Service Delivery Operations Associate Manager Qualifications: BTech Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "EducationHigher education in the field of engineering, technologies, science, business, or other related fields.Working experience10+ years prior experience in a Engineering/Developer role within Business Process Outsourcing (BPO) environment with responsibility for BI tool development, maintenance, process analysis in support of process migrations and / or improvements. Language skillsExcellent English and recommended proficiency in a second EU language." What are we looking for "We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Business Intelligence (BI) Reporting refers to the process of collecting, processing, & presenting business data to help organizations make informed decisions. It involves using software & tools to transform raw data into meaningful insights through reports, dashboards, & visualizations." Roles and Responsibilities: "Manage all aspects of accessing, manipulating, and analyzing data for the client. Lead and guide a team of software engineers and analysts.Develop, maintain and enhance interactive dashboards using Business Intelligence and Reporting tools (e.g., Cognos, Power BI, Tableau, Qlikview).Design, develop and implement critical reporting and automation solutions.Establish relationships with Business Leadership and create mutual understanding of overall parameters and goals for common process. Establish and monitor acceptable metrics. Recommend, develop, and implement changes to workflow for greater efficiencies in meeting goals. Communicate frequently and effectively with local and global stakeholders to ensure analytics and reporting needs are met; generate ideas for using data to enhance decision making. Coordinate with local functional leads to track, maintain, report, and improve operational metrics. Ensure accuracy and appropriateness of data.Serve across geographic and organizational boundaries to implement best practices; seek and achieve consensus and buy-in on key initiatives. Present complex analytics results to management (verbal, written, or charts formally and informally) in a clear fashion.Understand the available data sources and uses/limitations/required improvements of this data so that required analytics are performed as efficiently/accurately as possible.Recognize patterns and trends in data; drill down to granular level to resolve issues and reconcile discrepancies. Participate in strategic planning efforts, ensuring that process, application, and data architectures are appropriately aligned with business strategy and architecture.Instruct other staff as necessary to ensure data is captured appropriately.Utilize key performance indicators for measuring operational cost-drivers and identify opportunities, improvement, operating design, automation, etc. Serve as a local point of contact for metrics related to process re-engineering initiatives. Provide governance and ensure standardization is maintained relative to a common operating model.Serve the clients and employees of the delivery center in accordance with the established standards for work, incl. meets the requirements of all internal instructions, connected to the level and quality of the service. Ensure consistency, accuracy and quality of customer service.Strictly comply the stipulated obligations and terms in accordance with signed service level agreements for servicing other functional units within the company (SLA)." Qualification BTech

Skill required: Delivery - Digital Analytics Designation: I&F Decision Sci Practitioner Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Were Accenture Marketing Operations. Were the global managed services arm of Accenture Interactive. We sit in the Operations Business to take advantage of the industrialized run capabilities leveraging investments from Accenture OperationsOur quest is to activate the best experiences on the planet by driving value across every customer interaction to maximize marketing performance. We combine deep functional and technical expertise to future-proof our clients business while accelerating time-to-market and operating efficiently at scale.We are digital professionals committed to providing innovative, end-to-end customer experience solutions focusing on operating marketing models that help businesses transform and excel in the new world, with an ecosystem that empowers our clients to implement the changes necessary to support the transformation of their businesses.Digital analytics are quantitative measurements of the performance of online content, including advertising campaigns, social media, and websites. What are we looking for Hands on knowledge of GA4 / Adobe analytics / Looker Intermediate to Expert knowledge of excel Proven experience in marketing analytics, insights generation, or a similar activity Strong problem-solving skills and attention to detail Good communication skills with ability to manage client-facing responsibilities Ability to work collaboratively in a cross-functional team environment with Strong business acumen and the ability to connect data insights to strategic decision Ability to work with and lead mid to large teams and able to work with multiple stakeholders E.g. delivery leads, clients and operational excellence teams Ability to analyze data to generate meaningful insights to answer key business questions Ability and experience in storytelling with data and creating a coherent story to answer business questions Deep experience in storytelling using PowerPoint Deep understanding of Marketing and ecommerce KPIs Assess Ad hoc / on-demand analyses and insights requirements, create project prioritization & delivery plans Liaise with onshore and in-market analytics leads for project plan execution Experience with Python Experience in CPG, Retail, Beauty Previous experience of BI tools (e.g. Looker or Tableau or Power BI) Roles and Responsibilities: Analyze eCommerce and website data from various sources to identify key insights and trends Transform data into actionable insights and recommendations to serve as valuable inputs for marketing strategies, campaign optimization, and data-driven business decisions In this role you are required to do analysis and solving of lower-complexity problems Your day-to-day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Qualification Any Graduation

As a Release Engineering Manager in the HERE NDS team you will deliver our map compilation product that creates the most comprehensive high definition live map in the market, intended to support precise navigation for self-driving cars. Furthermore you will: Enable the team to execute highly time-bound map deliveries and pipelines to support multiple customers. Team and personnel administration are expected to take up to 25-30% of Release Manager time. Communicate with leadership regarding progress against plans, issues and manage risks. As a team leader and an effective people manager you are able to hold your own in technical discussion, be a subject matter expert, and have strategic influence. Collaborations with Internal customers and stakeholders for co-ordinating map releases and making sure that the deliveries are on-time Perform Technical reviews. Spend time and effort hiring top talent, coaching and developing people to bring out best. Bring consistency in practices and processes across the multi-tiered architecture Improve the Software maturity standards within the team. Mentor junior engineers. Follow a documented software development process and be accountable for conformance to software quality standards and map-delivery processes. Work collaboratively with other engineering teams to ensure cross-functional goals are met. Lead the team to follow organizational standard engineering best practice Who are you You are a technical leader with a unique blend of technical proficiency and people management skills. Furthermore you have : Bachelors degree in Computer Science or related fields. 10+ years experience in relevant software or internet service industry with a service operations background supporting high availability environments 3+ years of release delivery and people management experience Hands-on technical person with experience in IT infrastructure Proven expertise in GitLab advanced usage & administrative skills, Artifactory & maven Advanced experience in continuous integration & continuous delivery using GitLab (++) Experience in managing multiple releases within a challenging timeline and short delivery cycles Amazing analytical abilities and a gifted problem solver, besides being a good communicator Infrastructure Management, calculation of proper sizing of infrastructure, planning skills in setting up, ramping down, migration of environments is a plus Experience in configuring and using Open-Source monitoring and trending systems: Prometheus, Grafana, Kibana, Nagios Solid knowledge of Engineering best practices What we offer HERE offers an opportunity to work in a cutting-edge technology environment with challenging problems to solve! You can make a direct impact on delivery of company s strategic goals and the freedom to decide how to perform your work. We will support you in delivering your day-to-day tasks and achieving your personal goals and developing your skills. Personal development is highly encouraged at HERE. You can take different courses and training at our online Learning Campus and join cross-functional team projects within our Talent Platform. HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. Who are we HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely. At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people s lives. If you are inspired by an open world and driven to create positive change. Join us. Learn more about us. Watch video In this role you will be part of t he HERE NDS (navigation database standard) Technologies team that delivers the multiple IVI and high definition live map to various automotive customers in the market, intended to support various navigation use-cases. As a member of our team, you will have the opportunity to dive deep into how we capture the real world, how this is reflected in our reality index, and work with the team on how this data goes straight into cars with our NDS deliveries. We work with Agile practices and co-operate with numerous different teams inside and outside of the company. Our team delivers digital maps in NDS formats to our automotive customers where the data is going straight into cars to power autonomous driving uses cases.

Skill required: Asset Management - Asset Portfolio Analysis Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Uses extensive knowledge to consult on complex compliance and risk issues. Keeps abreast of new laws and regulations to determine impacts on firm compliance standards. Collaborates with management to develop new policies and practices to ensure compliance with legal requirements.You will be working as a part of Investment Banking team which specializes primarily in selling securities and underwriting the issuance of new equity shares to raise capital funds. They act as intermediaries between security issuers and investors and help new firms to public.Structure and conduct analysis on the business portfolio of a company to assess baseline performance and make suggestions on how to improve overall portfolio performance in part or in whole. What are we looking for Bachelor s degree or the equivalent combination of education and relevant experience AND 12-14 years of total relevant work experience Roles and Responsibilities: Leads highly complex projects and serves as a subject matter expert for operational compliance issues. Provides guidance to lower-level associates working on less complex issues.Responsible for ensuring that managers/teams across the firm are aware of internal processes regarding compliance and that they are implementing programs to follow policies applicable to their areas.Serves as an advisor to the business on compliance-related issues. Consults with managers on new firmwide policies, guiding them on matters related to implementation and compliance; monitors ongoing compliance across all teams. Designs andExecutes education and training programs for employees whose functions or responsibilities involve compliance with applicable firm policy and regulatory and industry laws.Leads projects to resolve process issues and to evaluate plan documents and administrative forms for compliance issues.Collaborates with management on plan design and/or administrative enhancements to influence best practices while meeting client objectives.Conducts formal vendor performance reviews to help inform vendor selection process. Provides leadership with due diligence reports when new vendors are required and rationale for vendor changes. May participate in vendor selection and negotiation of contracts. Qualification Any Graduation

Skill required: NA - Business Transformation Designation: Business Transformation Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.Develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for Microsoft Robotic Process AutomationAmazon Web Services (AWS)Generative AIAdaptable and flexibleAbility to perform under pressureProblem-solving skillsAbility to establish strong client relationshipAbility to handle disputes Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in written & verbal communication. Good call handling skills.Candidate should be comfortable with night shift ranging from 5.00pm - 8.00am.Customer service refers to the assistance and support provided by a business or organization to its employes. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Customer CareCustomer SatisfactionCustomer Support OperationsCustomer Experience (CX) Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines This is a voice process and the communication with the customer can happen through phone, emails and through portal tickets. You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Tech for Operations - Artificial Intelligence (AI) Designation: AI/ML Computational Science Manager Qualifications: Any Graduation/Post Graduate Diploma in Management Years of Experience: 13 to 18 years Language - Ability: English(Domestic) - Advanced About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationUnderstanding of foundational principles and knowledge of Artificial Intelligence AI including concepts, techniques, and tools in order to use AI effectively. What are we looking for Python (Programming Language)Python Software DevelopmentPySparkMicrosoft SQL ServerMicrosoft SQL Server Integration Services (SSIS)Ability to work well in a teamWritten and verbal communicationNumerical abilityResults orientation1 CL7 Data Engineers Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation,Post Graduate Diploma in Management

Skill required: Retirement Solutions - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1-3 yrs About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Processing monetary and non-monetary transactions for assigned clients\transactions. Includes Contributions, loan repayments, Indicative data files and manual adjustments, Rollovers etc. Strict adherence non-disclosure of client information by preserving client confidentiality. Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management. Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time. Taking active participation in process improvements and automation. Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the best Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Bachelors degree Experience in the US retirement industry Open core Night shifts based on business requirements Good verbal & written communication skills Good typing skill and attention to detail. Good time management skills Ability work independently 1+ years of experience in US Retirement Services domain Defined Contributions - Managing participant level services Experience in Money In processes such as Contributions processing, loan repayments, Indicative data files and manual adjustments, Rollovers contribution, Suspense & Adjustments/Corrections Roles and Responsibilities: Processing monetary and non-monetary transactions for assigned clients\transactions. Includes Contributions, loan repayments, Indicative data files and manual adjustments, Rollovers etc. Strict adherence non-disclosure of client information by preserving client confidentiality. Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management. Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time. Taking active participation in process improvements and automation. Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the best Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. Qualification Any Graduation

Skill required: Delivery - Search Engine Optimization (SEO) Designation: I&F Decision Sci Practitioner Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Were Accenture Marketing Operations. Were the global managed services arm of Accenture Interactive. We sit in the Operations Business to take advantage of the industrialized run capabilities leveraging investments from Accenture OperationsOur quest is to activate the best experiences on the planet by driving value across every customer interaction to maximize marketing performance. We combine deep functional and technical expertise to future-proof our clients business while accelerating time-to-market and operating efficiently at scale.We are digital professionals committed to providing innovative, end-to-end customer experience solutions focusing on operating marketing models that help businesses transform and excel in the new world, with an ecosystem that empowers our clients to implement the changes necessary to support the transformation of their businesses.Develop an organic search engine optimization strategy based on client goals and objectives, defining keywords and priority content, and ensuring web/mobile content meets marketing needs. What are we looking for SEO Strategy & Execution Develop and implement SEO best practices, including technical, on-page, and off-page optimization to enhance organic search rankings and website traffic SEO Analytics & Performance Tracking Analyze SEO metrics (rankings, traffic, CTR) and CRM data (customer interactions, conversions, engagement) using tools like Google Analytics (GA4), Search Console, and CRM dashboards Keyword Research & Content Optimization Conduct keyword research, metadata optimization, and content strategy development to align with search intent and improve visibility Cross-Functional Collaboration Work closely with marketing, sales, and analytics teams to integrate SEO and CRM strategies for a unified customer acquisition and retention approach Trend Monitoring & Compliance Stay updated with Google algorithm updates, evolving SEO trends, GDPR/CCPA regulations, and industry best practices to ensure continued business growth and compliance Experience in data warehousing techniques like snowflake, GCP, Databricks SQL Industry Experience Beauty, CPG, Retail Python Roles and Responsibilities: Understanding of the strategic direction set by senior management as it relates to team goals Able to do keyword research, content optimization, technical SEO improvements, and performance reporting to enhance organic search visibility Prepare actionable insights from SEO tools In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Qualification Any Graduation

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in written & verbal communication. Customer service refers to the assistance and support provided by a business or organization to its employes.It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Customer CareCustomer CommunicationsCustomer Support OperationsCustomer Satisfaction Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines This is a voice process and the communication with the customer can happen through phone, emails and through portal tickets. You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Talent Development - Learning Operations Designation: Learning Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processManage learning solutions, including activities such as registration, vendor management, product support, learning management system. What are we looking for Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsImprove workforce performance and productivity, boosts business agility, increases revenue and reduces costs Roles and Responsibilities: Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Qualification Any Graduation

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Customer Operations - Voice - Help desk role - ticket resolutionRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Commitment to qualityAbility to work well in a teamAdaptable and flexibleWritten and verbal communication Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Sales Operations - Sales Operations Management Designation: Sales Operations Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Provide sales process support to client teams, leadership, other internal operations teams and interfacing functional areas. Assist Accenture Practitioners in navigating the company s internal sales processes. Support SalesEx Leadership and Business Partners in driving efforts across multiple SalesEx service areas.Critical services include the support of opportunity pipeline management, new business meeting coordination, sales reporting/analysis for leadership, and internal sales processes/tools support for client teams.This position reports to Sales & Pricing Performance Sales Operations Leadership or Senior Managers. Note that depending on your specific responsibilities you may also be aligned to and take direction from business leadership role(s). What are we looking for Leadership and strategic thinking skills; develops strategies to achieve organizational goalsExcellent oral and written communications skills in English. Speaks clearly and persuasively in positive or negative situations, writes clearly and informatively, listens and provides clarification; this role requires a confident communicator and team player with robust interpersonal skills and a can-do attitudeAbility to guide workforce in a global environmentstrong management, work-planning, team-building, collaboration, facilitation, coaching/mentoring skills across a widely diverse group of individuals, whether in person or virtuallyExcellent organizational / time management /data management skills Strong analytical and problem-solving skills; synthesizes complex or diverse informationStrong business process management skillsExcellent accuracy and attention to detailHighly proficient in Microsoft applications (Word, PowerPoint, Excel, IE, Outlook),particularly Excel Understanding of finance concepts for a services company Educational QualificationMust haveUndergraduate degreeEnglish language fluency (oral & written)Good to haveBusiness Management education desirableSkills & Work ExperienceMust haveA minimum of 6 years of experience, with proven track record in team managementGood to have:Understanding of sales operations processes and tools (e.g., Manage mySales) preferredOther requirements (please specify such as overtime, etc.)Must support/mirror working hours for the supported Market Unit or other business areaMust be flexible with work hours according to business needs (e.g., when interaction/conference calls with team members in other time zones is required, at mid-month and month-end peak activity periods, when a critical issue requires immediate resolution, or when covering for a colleague in another area)Must have good internet connectivity and distraction-free environment for working at home, in accordance with local guidelinesMay be occasionally required to travel domestically or internationallyAdditional Comments:Nothing in this job description restricts management s right to assign or reassign duties and responsibilities at any time. Roles and Responsibilities: Primary responsibilities includeWork independently, seeking guidance as needed Be an individual contributor with ability to balance multiple competing priorities with limited guidanceManage a team including being a people leadCreate and execute low to medium complexity workplans; contribute to high complexity workplans; provide input to workplans for the broader teamInteract confidently with senior leadership within sphere of responsibilityRepresent Sales Excellence to leadership with an understanding of when to seek guidanceHelp translate business requirements/mandate into operational processesDemonstrate expertise in supporting tools and processes, with mastery in specific area of responsibilityDemonstrate expertise in Sales Excellence Service Areas and how Sales Operations supports them, with mastery in specific area of responsibilityDemonstrate knowledge of where and how Sales Excellence fits into the bigger Accenture picture Qualification Any Graduation

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do ead, understand and analyze client process as per the business rules as a subject matter expert.Execute the process accurately and timely as a hands-on processor.Master the given process and help the team members to overcome process related queriesEscalate issues and seek advice when faced with complex issues/problems.Pay close attention to quality of written and verbal English skills within Team.Creates a logical plan, realistic estimates and schedule for an activity or project segment.Ensure LWIs are followed and updated regularly and train the team members on process updates.Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.Participates in various internal or client initiatives related to Process.Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.Plan proper allocation of work.Support Team lead / Manager with Daily stats / reporting and MOS.Enrich team members with a clear sense of direction and understanding of each others responsibilities.To be available on the floor through the day to resolve process related issues.Participate in Team building activities.Complete training need analysis for the team on timely manner through quality reports and knowledge testsCreate effective QC and Audit mechanism within process to ensure delivery on SLAs.Assist in training/educating HRO personnel on learning and acquired skills in process.Assist client with Admin activities (especially Document Mgmt) related to onboarding / People movements and benefits administration What are we looking for HR ExperiencePeople Movement Experience Problem Solving Workday Experience a plusMS Office Experience Strong MS Office and Excel skills with focus on data analyticsResults & detail-orientedAt least 4 years of HR ExperienceWorkforce administration experience is a plus Workday Experience is a plusHR Domain certification would be a plus Strong MS Office and Excel skills Good organizational & prioritisation skills.Analytical and problem solving skills.Multi-cultural awareness.Passion for customer service.Team player.Attention to detail.Focus on high data accuracy.Quality driven in communications and all system transactions.Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriateGood written and verbal skills Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Retirement Solutions - Customer Service Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3-5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Responsible in handling monetary and non-monetary transactions for assigned clients\transactions. Includes Contributions, loan repayments, Indicative data files and manual adjustments, Rollovers etc.Quality Review of high dollar Money In- Retirement Services TransactionsManage and lead a team of operations professionals, including assigning work, monitoring progress, providing feedback, and coaching, and evaluating performanceDevelop and implement operational strategies that optimize efficiency, productivity, and customer satisfactionEnsure compliance with organizational policies, procedures, and standards for quality and performanceIdentify and analyze operational issues and develop solutions to improve processes and proceduresDevelop and implement training programs to improve the skills and knowledge of team membersRetirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Bachelor s degree in business administration, operations management, or a related field6+ years of experience in Retirement Services, with a proven track record of successfully managing and leading teamsStrong leadership skills, with the ability to motivate and inspire team membersExcellent communication skills, both written and verbal, with the ability to effectively present complex information to a range of audiencesStrong analytical and problem-solving skills, with the ability to identify and resolve operational issuesKnowledge of operational best practices, including quality control, performance management, and process improvementProficient in the use of relevant software, including Microsoft Office, project management tools, and other relevant applicationsStrong organizational skills, with the ability to manage multiple projects and priorities simultaneouslyAbility to work independently and as part of a team, with a strong commitment to collaboration and teamwork6+ years of experience in US Retirement Services domain Defined Contributions - Managing participant level services.3+ years of experience in Money In processes such as Contributions processing, loan repayments, Indicative data files and manual adjustments, Rollovers contribution, Suspense & Adjustments/Corrections. Quality Review for high dollar value transactions.ASPPA Certification (Preferred). Roles and Responsibilities: Responsible in handling monetary and non-monetary transactions for assigned clients\transactions. Includes Contributions, loan repayments, Indicative data files and manual adjustments, Rollovers etc.Quality Review of high dollar Money In- Retirement Services TransactionsManage and lead a team of operations professionals, including assigning work, monitoring progress, providing feedback, and coaching, and evaluating performanceDevelop and implement operational strategies that optimize efficiency, productivity, and customer satisfactionEnsure compliance with organizational policies, procedures, and standards for quality and performanceIdentify and analyze operational issues and develop solutions to improve processes and proceduresDevelop and implement training programs to improve the skills and knowledge of team membersFoster a culture of continuous improvement and innovation within the operations teamPrepare reports and presentations on operational performance Qualification Any Graduation

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Inbound Sales Representative Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skillsDetail orientationAbility to establish strong client relationship Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Marketing Operations - Digital Project Management Designation: Service Delivery Ops Team Lead Qualifications: Graduate - Diploma in Any Discipline Years of Experience: 7 to 11 years Language - Ability: English(International) - Advanced About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designOverseeing the planning, execution, and delivery of projects that primarily rely on digital tools and technologies. It encompasses managing tasks, resources, timelines, and communication channels to ensure successful project outcomes in the digital realm. What are we looking for Min. 8-10 years of experience managing digital (banners, emails, websites. Etc) contentMin. 3-4 years of experience managing a team/multiple projectsProficient in MSO (Word, Excel, PowerPoint) and any Project Planning toolsAgile project managementExceptional leadership skills, Communications skills & Client Management skillsKnowledge on any CMS, Website publishing, HostingStrong customer service, team development, problem solving skills and adaptability to changing environments Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsDevelops and maintains the maintenance plans/timelines, project plans/timelines, support plan summaries and production requirements documents Weekly status/planning session with the Client/Leads/TeamMonitoring and Reporting ProgressCreating Charts and SchedulesExtensive planning and project trackingManage and prioritize multiple projectsManage efficiently the pool of resourcesMonitor and manage the project riskManage changes on project scopeReport to the steering committee, raising strategic issuesDevelop and improve work processes and metricsCoordinate and ensure quality standards are metIdentifying and communicating risks/issues to the management in a timely mannerResponsible for accomplishing the project objectives within the constraints of the projectManage internal communications and external client relations with the ability to lead discussions and conference communications Qualification Graduate - Diploma in Any Discipline

Skill required: Sales Operations - Sales Operations Management Designation: Sales Operations Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Provide sales process support to client teams, leadership, other internal operations teams and interfacing functional areas. Assist Accenture Practitioners in navigating the company s internal sales processes. Support SalesEx Leadership and Business Partners in driving efforts across multiple SalesEx service areas.Critical services include the support of opportunity pipeline management, new business meeting coordination, sales reporting/analysis for leadership, and internal sales processes/tools support for client teams.This position reports to Sales & Pricing Performance Sales Operations Leadership or Senior Managers. Note that depending on your specific responsibilities you may also be aligned to and take direction from business leadership role(s). What are we looking for Knowledge & Skill Requirements:Leadership and strategic thinking skills; develops strategies to achieve organizational goalsExcellent oral and written communications skills in English. Speaks clearly and persuasively in positive or negative situations, writes clearly and informatively, listens and provides clarification; this role requires a confident communicator and team player with robust interpersonal skills and a can-do attitudeAbility to guide workforce in a global environmentstrong management, work-planning, team-building, collaboration, facilitation, coaching/mentoring skills across a widely diverse group of individuals, whether in person or virtuallyExcellent organizational / time management /data management skills Strong analytical and problem-solving skills; synthesizes complex or diverse informationStrong business process management skillsExcellent accuracy and attention to detailHighly proficient in Microsoft applications (Word, PowerPoint, Excel, IE, Outlook),particularly Excel Understanding of finance concepts for a services company Educational QualificationMust haveUndergraduate degreeEnglish language fluency (oral & written)Good to haveBusiness Management educationSkills & Work ExperienceMust haveA minimum of 6 years of experience, with proven track record in team managementGood to have:Understanding of sales operations processes and tools (e.g., Manage mySales) preferredOther requirements (please specify such as overtime, etc.)Must support/mirror working hours for the supported Market Unit or other business areaMust be flexible with work hours according to business needs (e.g., when interaction/conference calls with team members in other time zones is required, at mid-month and month-end peak activity periods, when a critical issue requires immediate resolution, or when covering for a colleague in another area)Must have good internet connectivity and distraction-free environment for working at home, in accordance with local guidelinesMay be occasionally required to travel domestically or internationallyAdditional Comments:Nothing in this job description restricts management s right to assign or reassign duties and responsibilities at any time. Roles and Responsibilities: Primary responsibilities includeWork independently, seeking guidance as needed Be an individual contributor with ability to balance multiple competing priorities with limited guidanceManage a team including being a people leadCreate and execute low to medium complexity workplans; contribute to high complexity workplans; provide input to workplans for the broader teamInteract confidently with senior leadership within sphere of responsibilityRepresent Sales Excellence to leadership with an understanding of when to seek guidanceHelp translate business requirements/mandate into operational processesDemonstrate expertise in supporting tools and processes, with mastery in specific area of responsibilityDemonstrate expertise in Sales Excellence Service Areas and how Sales Operations supports them, with mastery in specific area of responsibilityDemonstrate knowledge of where and how Sales Excellence fits into the bigger Accenture picture Qualification Any Graduation

Skill required: Record To Report - Accounting & Financial Reporting Standards Designation: Record to Report Ops Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.The Record to Report team helps clients and organizations in their operational efficiency and balance sheet integrity, cuts time to close and safeguards compliance with regulatory requirements. The areas where this team s expertise lies is in Preparing and posting journal entries, preparing balance sheet reconciliations, supporting month end closing, preparing reports and supports in audits, perform variance analysis and provide comments for month over month movement in Trial Balance, perform reporting activities, perform intercompany related activities, FA and Lease related activities.The Account Reconciliation team focuses on general ledger accounting which contains a summary of sub-ledger accounts. The role requires a good understanding of P&L accounts, bookkeeping, journal entries, voucher entry, trial balance, and month-end reporting. The role may also need expertise around intercompany reconciliations, cut-off policies, transfer pricing policies, formal confirmation policy & procedure, dispute resolution policy & procedure, and general procedure. What are we looking for We are looking for individuals who have the following skillset:Adaptable and flexibleAbility to perform under pressureProblem-solving skillsDetail orientationAbility to establish strong client relationshipAbility to manage multiple stakeholdersGood Verbal and written Communication SkillsGood Understanding of record to report and balance sheet reconciliationsMS OfficeReporting ActivitiesIntercompany, ReconciliationSAPKnowledge of current technologies in RTR domainUnderstanding of RPAs Roles and Responsibilities: In this role, you are required to analyze and solve lower-complexity problemsYour day to day interaction is with peers within Accenture before updating supervisorsYou may have limited exposure with clients and/or Accenture managementYou will be given moderate level instructions on daily work tasks and detailed instructions on new assignmentsYou will need to be well versed with basic Accounting and terms involved in the day to day business and use it while discussing with stakeholdersYou will be expected to constantly be on the lookout for ways to enhance value for your respective stakeholders/clientsThe decisions you make impact your work and may impact the work of othersYou will be an individual contributor as a part of a team, with a focused scope of work.Please note this role may require you to work in rotational shifts. Qualification Any Graduation

Skill required: Record To Report - Balance Sheet Account Reconciliations Designation: Record to Report Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.The Record to Report team helps clients and organizations in their operational efficiency and balance sheet integrity, cuts time to close and safeguards compliance with regulatory requirements. The areas where this team s expertise lies is in Preparing and posting journal entries, preparing balance sheet reconciliations, supporting month end closing, preparing reports and supports in audits, perform variance analysis and provide comments for month over month movement in Trial Balance, perform reporting activities, perform intercompany related activities, FA and Lease related activities.The Account Reconciliation team focuses on general ledger accounting which contains a summary of sub-ledger accounts. The role requires a good understanding of P&L accounts, bookkeeping, journal entries, voucher entry, trial balance, and month-end reporting. The role may also need expertise around intercompany reconciliations, cut-off policies, transfer pricing policies, formal confirmation policy & procedure, dispute resolution policy & procedure, and general procedure. What are we looking for We are looking for individuals who have the following skillset:Analytic skillsGood Verbal and written Communication SkillsMS OfficeProblem solving skillsTeam ManagementClient and other stakeholder managementLogical reasoning and thought processProcess transition experienceUnderstanding of RPAsReporting ActivitiesIntercompany, ReconciliationSAPManagement of SLA and KPIsKnowledge of current technologies in RTR domainProcess control and compliance Roles and Responsibilities: In this role, you are required to do detailed analysis and solve increasingly complex problemsAs a team lead you will be expected to understand and effectively manage the teams governance and performanceUnderstand the level of risk & propose mitigation plans and partner with other support teams as to resolve requests/issues in a timely mannerMaintain client relationships interface through regular connects and emailsCoach team members and provide first level advice on procedures/methodsAs an individual contributor, you will oversee small teams and/or work effortsYou will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments. Decisions that are made by you will impact your own work and may impact the work of othersThis role may require you to work in rotational shifts. Qualification Any Graduation

Skill required: Record To Report - Balance Sheet Account Reconciliations Designation: Record to Report Ops Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.The Record to Report team helps clients and organizations in their operational efficiency and balance sheet integrity, cuts time to close and safeguards compliance with regulatory requirements. The areas where this team s expertise lies is in Preparing and posting journal entries, preparing balance sheet reconciliations, supporting month end closing, preparing reports and supports in audits, perform variance analysis and provide comments for month over month movement in Trial Balance, perform reporting activities, perform intercompany related activities, FA and Lease related activities.The Account Reconciliation team focuses on general ledger accounting which contains a summary of sub-ledger accounts. The role requires a good understanding of P&L accounts, bookkeeping, journal entries, voucher entry, trial balance, and month-end reporting. The role may also need expertise around intercompany reconciliations, cut-off policies, transfer pricing policies, formal confirmation policy & procedure, dispute resolution policy & procedure, and general procedure. What are we looking for We are looking for individuals who have the following skillset:Adaptable and flexibleAbility to perform under pressureProblem-solving skillsDetail orientationAbility to establish strong client relationshipAbility to manage multiple stakeholdersGood Verbal and written Communication SkillsGood Understanding of record to report and balance sheet reconciliationsMS OfficeReporting ActivitiesIntercompany, ReconciliationSAPKnowledge of current technologies in RTR domainUnderstanding of RPAs Roles and Responsibilities: In this role, you are required to analyze and solve lower-complexity problemsYour day to day interaction is with peers within Accenture before updating supervisorsYou may have limited exposure with clients and/or Accenture managementYou will be given moderate level instructions on daily work tasks and detailed instructions on new assignmentsYou will need to be well versed with basic Accounting and terms involved in the day to day business and use it while discussing with stakeholdersYou will be expected to constantly be on the lookout for ways to enhance value for your respective stakeholders/clientsThe decisions you make impact your work and may impact the work of othersYou will be an individual contributor as a part of a team, with a focused scope of work.Please note this role may require you to work in rotational shifts. Qualification Any Graduation

Skill required: Tech for Operations - Artificial Intelligence (AI) Designation: AI/ML Computational Science Manager Qualifications: Any Graduation/Post Graduate Diploma in Management Years of Experience: 13 to 18 years Language - Ability: English(Domestic) - Advanced About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationUnderstanding of foundational principles and knowledge of Artificial Intelligence AI including concepts, techniques, and tools in order to use AI effectively. What are we looking for Machine LearningMachine Learning AlgorithmsMicrosoft Azure Machine LearningPython (Programming Language)Python Software DevelopmentAbility to work well in a teamWritten and verbal communicationNumerical abilityResults orientation3 CL7 AI Research Scientists1. Deep Expertise in Machine Learning & AI Theory2. Algorithm Design & Theoretical Innovation3. Data Proficiency & Synthetic Data Generation4. Responsible AI & Ethical Awareness5. Programming & ToolingThe Azure OpenAI Service L100 deck also emphasizes the evolution of tooling from symbolic AI to modern generative models 6.6. Collaboration & CommunicationAI Research Scientists often work in interdisciplinary teams and must:Publish researchPresent at conferencesCollaborate with engineers, product teams, and stakeholders2 CL7 ML Research Engineers:1. Mathematical & Statistical Foundations2. Programming & Software Engineering3. Model Development & Experimentation4. MLOps & Deployment5. Data Engineering & Feature EngineeringML Research Engineers must be adept at:Data wrangling, feature extraction, and data validationWorking with structured, unstructured, and streaming dataCollaborating with data engineers to ensure data quality and availability Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation,Post Graduate Diploma in Management

Skill required: Record To Report - Account Reconciliations Designation: Record to Report Ops Senior Analyst Qualifications: BCom Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.A type of general ledger account which contains a summary of sub-ledger accounts. Because the reconciliation account only provides a summary, no transactions are directly posted to the account. What are we looking for .. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification BCom

Skill required: Offshore- Domain focussed - Financial Planning and Analysis (FP&A) Designation: Func & Ind Intelligence Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Develop solutions for key offerings. Support sales and delivery of core offerings and practices. Manage content used to develop, enable, and deliver offerings.FP&A Practitioner FP&A SkillsNAFP&A Practitioner FP&A SkillsFinancial planning and analysis (FP&A) refers to the processes designed to help organizations accurately plan, forecast, and budget to support the company s major business decisions and future financial health. These processes include planning, budgeting, forecasting, scenario modeling, and performance reporting.FP&A Practitioner FP&A Skills What are we looking for FP&A Practitioner FP&A SkillsFP&A Practitioner FP&A Skills Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsFP&A Practitioner FP&A Skills Qualification Any Graduation

Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.the process of determining how many workforce resources an organization needs today, tomorrow, and as much as five years into the future.Design and implement strategies to assist our clients in their strategies to grow and acquire customers. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsWorkforce Management (WFM)Ability to perform under pressureAdaptable and flexibleProblem-solving skillsWritten and verbal communicationCollaboration and interpersonal skillsMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shiftsSupport coordination and documentation for board and committee activities.Manage governance meetings, including agenda preparation, minute-taking, and SLA/status reporting.Act as a liaison between senior stakeholders and the Bangalore team to facilitate effective communication.Maintain and report governance-related data using Jira tracking systems. Qualification Any Graduation