2384 Service Operations Jobs - Page 14

CPC Diagnostics Pvt.Ltd is looking for Deputy Manager- CCHS (Field Service Operations) to join our dynamic team and embark on a rewarding career journey 1 Assisting the Manager in planning, directing, and coordinating the activities of the team or department 2 Managing and supervising employees, including training, performance management, and career development 3 Ensuring compliance with company policies, procedures, and regulations 4 Assisting with budget preparation, tracking, and management

*Responsibilities: * Visit Factories * Arrange Demonstration * Meet sales targets * Maintain demo kit performance * Collaborate with Sales team on Leads Generated * Locations- Bhiwadi (Rajasthan). Chandigarh, Vishakhapatnam & Tirupati(Andhra Pradesh)

We are seeking an experienced Customer Support Service Engineer to join our team. The ideal candidate will provide on-site technical support to clients, troubleshoot product issues, and ensure smooth operations for our customers. Required Candidate profile Diploma in Electrical or Mechanical Engineering with 3-5 years of experience in electrical maintenance. OR-ITI Electrical certification with 6-10 years of relevant experience.

Position Summary... Walmart is a multi-national people led tech powered omnichannel retailer with over 2.2M associates. Enterprise Business Services is invested in building a compact, robust organization that includes service operations and technology solutions for Finance, People, Associate Digital Experience. Our Team is looking for a strong Senior Software Engineer who will help us build next generation Walmart suite of products and platform by designing, coding, building and deploying highly scalable and robust cloud based intelligent solutions. This team would be building a cloud-based platform to cater to the associate requirements and benefits for internal stake holders. As a part of Walmart Global Tech in India that works on building solutions various business functions for multiple Walmart markets, your design and solution will have a significant impact on day-to-day running of Walmart. You will be challenged with unparalleled complex business problems that spans across multiple countries, large number of users and data. What youll do... About Team: Walmart s Enterprise Business Services (EBS) is a powerhouse of several exceptional teams delivering world-class technology solutions and services making a profound impact at every level of Walmart. As a key part of Walmart Global Tech, our teams set the bar for operational excellence and leverage emerging technology to support millions of customers, associates, and stakeholders worldwide. Each time an associate turns on their laptop, a customer makes a purchase, a new supplier is onboarded, the company closes the books, physical and legal risk is avoided, and when we pay our associates consistently and accurately, that is EBS. Joining EBS means embarking on a journey of limitless growth, relentless innovation, and the chance to set new industry standards that shape the future of Walmart. What youll do: We are looking for a Senior Software Engineer who has the passion to develop AI driven intelligent products for the Corporate Affairs domain, with the ability to influence and collaborate with partner teams, data scientists, ML engineers, product managers and other engineers in the team. A successful candidate will have an established hands-on data science, AI, ML experience in driving technical products, Full stack developer, and a passion for great customer-centric products. Design, architect, build AI/ML models, AI Agents and deploy, operate, optimize the solutions Work on Python and mainstream machine learning frameworks, e.g. TensorFlow or PyTorch and Agentic Frameworks like Pydantic Lead development of end-to-end system architecture for GenAI/AI/ML and data intensive applications Design, Develop and deploy Full stack based applications. Develop and deploy production-grade real-time/batch machine learning services Work with product managers to design user journeys, feedback loop and analyze user telemetry Identify or propose AI/ML use-cases to business teams to improve business processes and develop quick MVPs/ POCs to help stakeholders make better decisions End to end ownership of product using technologies such as Java , Node JS, React Js Uphold and enforce rigorous standards, governance, and best practices, ensuring strict compliance with model and data governance standards. Adhere strictly to Walmart s policies, procedures, mission, values, standards of ethics, and integrity. Innovation and Research: Stay at the forefront of technological advancements, conducting research to identify emerging tools and methodologies. Collaborative Communication: Communicate complex technical concepts effectively to both technical and non-technical stakeholders, promoting a culture of open communication and collaboration. What youll bring: bachelors/masters degree in computer science, information technology, engineering, or related area Minimum 7 years of experience in design, development, deployment, and maintenance of highly scalable, robust, and user-centric Fullstack/GenAI /AI /ML products and applications Good understanding of Data Structures Hands on experience in systems design, algorithms, and distributed systems. Industry level experience in developing production-grade AI/ML system development with major technology companies or AI-native start-ups. Experience at writing high-performing production-quality code in Python Exposure to cloud infrastructure, such as Open Stack, Azure, GCP, or AWS Experience working in Agile Methodology Experience using CI/CD, tools for logging and metrics A continuous drive to explore, improve, enhance, automate and optimize systems and tools. Strong computer science fundamentals in data structures and algorithms Exposure to information retrieval, statistics, and machine learning. Excellent oral and written communication skills. Good analytical and problem-solving skills Minimum Qualifications... Minimum Qualifications:Option 1: Bachelors degree in computer science, information technology, engineering, information systems, cybersecurity, or related area and 3years experience in software engineering or related area at a technology, retail, or data-driven company. Option 2: 5 years experience in software engineering or related area at a technology, retail, or data-driven company. Preferred Qualifications... Certification in Security+, GISF, CISSP, CCSP, or GSEC, Master s degree in computer science, information technology, engineering, information systems, cybersecurity, or related area and 1 year s experience leading information security or cybersecurity projects Information Technology - CISCO Certification - Certification

Lead entire West region service operations service sales activities. Responsible for generation of service revenue as per KRA targets through AMC, CAMC, RS, OM contracts, Spare, Repairs Refurbishments etc.. Installation commissioning of Testing Machines. Ensure all complaints resolved on time. Ensure all machines under contract are calibrated with relevant standards and procedures with in scheduled time On time renewals performing of AMC Calibrations of all machines. Ensure all new machines are taken under AMC / Calibration after completion of warranty. Trouble shooting of the electronic problems at its component level Ensure all NABL related activities are followed completed on time. Maintain all records related to machines. Maintaining calibration equipment, other tools in good condition to operate standard calibrator Calibrating timely Follow up with the service sales executive to get the timely submission of spares, consumables and accessory proposal to the customers Key Responsibilities: Strong understanding and hands-on experience in servicing electro-mechanical machinery. Ability to quickly grasp technical aspects of complex products. Demonstrated capability to analyze issues and derive effective solutions. Efficient in prioritizing tasks, managing time, and executing plans systematically. Proactive in identifying root causes and implementing practical, timely solutions. Clear and effective in both verbal and written communication. Recognizes personal strengths and areas of improvement; open to feedback and growth. Builds and maintains effective working relationships across teams and functions. Short Info Posted: 0 day(s) ago Location: Pune Qualifications: Diploma or Degree in Engineering Experience: 5 Years - 0 Months To 10 Years - 0 Months

We re lucky that everyone within our walls thinks creatively, shares a passion for building communities, and understands the world of both big campaigns and social micro-content. Our Project Executives enjoy working in a fast paced environment and love the challenge of discovering what drives and moves consumers. Our India office is hunting the APAC landscape for a passionate and driven PE that will help lead a global brand account and continually review and optimize the work team produces, and collaborate with the project management team to establish effective ways to lead teams and processes. Here s where you come in. Write and execute statement of work, scope, tasks, timeline, budget, and development based on project requirements and plans. Make magic happen at all internal cross-functional teams during the project lifecycle for all Brand projects that include creative, social & digital content, builds, and events. Contribute to the VM processes and align with finance, client service, operations, and legal on project and client requirements. Own the final project assets: folders on the server, shared documents in the drive, and contracts in the box. Obsessed with meetings such as kick-offs, brainstorms, and deliverable reviews just to get things done. Live and breathe the agency processes, including creative production, paid media, and digital builds while optimizing those processes. Give the big picture to the inter-departmental teams such as milestones, deliverables, and completion. Sharp in tracking scopes when change occurs -- you know exactly what to do. Collaborates with creative team leads to manage team tasks, next steps, manage bandwidth, and needed resources. Your Experience Experience managing projects, coordinating teams, and other planning-related duties, preferably in the creative ad space. Time management is your cup of tea. Experience in budget development and contract (SOW) writing. Thrives in a fast-paced, high-pressure environment. Out of the box lead and practical hands-on experience in project management. You make and lead stuff to happen. Hungry for great work (and good food) Must have a life outside work. And did we mention project scoping?

Responsibilities: Provide assistance for time-sensitive and proprietary tasks for Assigned Leadership team members as requested. Work with leadership to coordinate communication, and support needs affecting the successful execution of leadership and operational activities. Partner with assigned USI leadership and operations team members to develop leadership meeting objectives and agendas, document meeting outcomes, and follow up on related action items. Assist with practice management reports, maintaining dashboards, and continuous process improvement. Support leadership in execution of strategic or tactical imperatives. Liaise with internal organizations (human resources, finance, marketing, sales, etc.) in support of related operational functions, with guidance and instruction from assigned operations leadership. Assist with uploading and/or organizing documents in SharePoint or other document management sites. Be a resource to USI operations resources, fielding questions. In conjunction with assigned leadership, support the definition of project scope and revise as appropriate to meet changing needs and requirements. Support leadership to manage project objectives, schedule, resources, and deliverables. Create and update project plans. Working with assigned leadership to support response to and resolution of troubled initiatives on an as-needed basis. Provide oversight and advocacy for the effective efficient use of internal systems. Other duties as assigned. Required Qualifications: Bachelors degree or equivalent experience Experience managing multiple projects of low to moderate risk Strong Microsoft Office skills including Microsoft Word, PowerPoint, Excel and Outlook, required. Ability to prepare PowerPoint presentations including charts, graphics and tables, speaker notes & handouts, etc., required. Strong communication skills both written and verbal. Preferred Qualifications: 3-5 years relevant experience. Previous project or team management experience. Advanced Microsoft Office Excel skills. Experience working in Smartsheet.

Responsibilities: * Lead service strategy & ops * Ensure customer satisfaction * Manage service delivery team * Collaborate with stakeholders * Monitor KPIs & improve processes Health insurance Provident fund Office cab/shuttle

As a Claims Administrator at Assurant-India, your primary responsibility will be the effective management of claims from the moment of intimation until closure. The main objective is to achieve target SLAs and provide exceptional customer service. You will oversee the assignment of a service network partner to each claim, ensure customers receive timely communication regarding the repair process and timelines, monitor claims for progression, obtain status updates from service partners, keep customers informed of any changes in repair ETAs, and ensure successful closure of claims. Your duties and responsibilities will include ensuring each claim is promptly assigned to an eligible service network partner, particularly for products requiring repairs outside the policy holder's location. You will monitor the communication between service network partners and customers regarding next steps and ETAs, closely track claim statuses, communicate decisions based on repair estimates, drive the achievement of target SLAs and KPIs, work with partners to resolve repair delays, provide guidance to partners on submitting repair estimates, identify partners needing training, assist with invoice submissions, monitor fraudulent activities, and resolve claim escalations promptly. To qualify for this position, you should have a graduate degree in any stream, a minimum of 5 years of experience in Service Operations, understanding of performance measurement tools, excellent communication skills, ability to work in a fast-paced environment, results-oriented approach, ability to build strong relationships, passion for exceptional customer service, and preferably a background in Electronics/Home Appliance domain. Preferred experience, skills, and knowledge include industry knowledge in consumer electronics/white goods, proficiency in Microsoft Office applications, and adaptability to new systems. The culture at Assurant values service, innovation, and risk-taking, providing a supportive environment for talented individuals to thrive. Assurant is a global business services company supporting major consumer purchases in 21 countries. As an Equal Opportunity Employer, Assurant values diversity and inclusion. During the application process, Assurant will never ask for sensitive personal information to safeguard applicants against scams. Join Assurant to be part of a culture that fosters innovation, service excellence, and a connected world. Visit jobs.assurant.com to learn more about career opportunities at Assurant.,

We are seeking a detail-oriented and proactive GSO Agent Experience Associate to support product incubation, testing, and tool adoption efforts within Global Services Operations. This role is responsible for ensuring internal tools are tested effectively, adopted smoothly, and continuously optimized based on frontline feedback and performance data. The ideal candidate thrives at the intersection of operations, product testing, and stakeholder engagement. What the Candidate Will Need / Bonus Points What the Candidate Will Do ---- Incubation & UAT Support Lead and coordinate user acceptance testing (UAT) and incubation for new tools and features. Ensure alignment between tool functionality and agent workflows through structured testing protocols. Hawk Testing & Efficacy Measurement Manage Hawk testing initiatives to validate tool performance in real operational environments. Synthesize test results and provide actionable insights to inform go/no-go decisions and enhancements. Feedback Loop with GDX Maintain an ongoing feedback channel with the GDX (Global Digital Experience) team and other product partners. Aggregate agent and operations feedback to influence tool improvements and future iterations. POD Engagement & Collaboration Actively participate in PODs (cross-functional engagement groups) to advocate for agent needs. Share updates, collect insights, and support change management efforts within each POD. Regional Tool Adoption Tracking Track regional tool rollout and adoption across markets. Identify adoption barriers and collaborate with stakeholders to improve engagement and utilization. Tool Performance & Metric Impact Monitor key performance indicators (KPIs) related to tool usage and agent experience. Assess the impact of new tools on operational metrics such as efficiency, quality, and customer satisfaction. Basic Qualifications ---- 3-4 years of experience in operations, product enablement, or UAT-related roles. Familiarity with service operations and agent workflows. Strong analytical skills with experience interpreting tool performance and feedback data. Excellent communication and cross-functional collaboration abilities. Experience with global teams and regional rollouts is a plus. Strong task management, analytical (reporting and project file creations) and be able to present to senior leaders Preferred Qualifications ---- Project Management BPO Experience Ubers mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let s move it forward, together. Offices continue to be central to collaboration and Ubers cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

What you ll do: The position will report directly to the HRS Manager and will be influential in Benefits Management activities. This involves processes of Provident Fund, Superannuation, National Pension Scheme. The incumbent will improve the HRS operation effectiveness, efficiency, and quality. Also remain closely connected with the vendors and internal stakeholders. 1. Manage Provident Fund co-ordination activities 2. Administration & facilitation of Superannuation & National Pension Scheme schemes 3. Effective vendor & stakeholder management 4. Communication plan for internal employee groups 5. Strong focus on SLA s, Customers and Operational excellence. 6. Partner with HR business partner, other verticals, SME s to continually enhance effectiveness of service delivery. 7. Deploy standardized policies and practices that ensure compliance with all local legal requirements applicable in consultation with various internal & external stakeholders. 8. Design and improve process flows, working manuals as well as related tools and templates for each service. 9. Create, track and assess standards, metrics, processes and systems on regular basis in order to monitoring performance and identify the improvement areas in Data administration. 10. Manage regular operational process / service levels audits and reviews to ensure compliance and delivery quality Qualifications: Bachelor /Master degree; with 3 years experience in supporting business processing, Service operations or HR services. Skills: Excellent written and verbal communication in English and interpersonal skills Strong customer service ethos with a track record of process improvement. Ability to manage sensitive and confidential data , situations Strong analytical skills, logical thinking and process oriented.

Vestas is a global leader in wind technology and a driving force in the development of the wind power industry. Vestas core business comprises the development, manufacture, sale, marketing and maintenance of Wind Turbines. Come and join us at Vestas! Service APAC > Regional Operations Team APAC > Technical Support (Asia Onshore and Performance) Service/Service Operations/Operations Engineering/ Turbines/Technical Field Support. Turbines ASP is part of Service Organization supporting the Service and Construction organizations on technical support and acting as the link between VPS and local business units. Responsibilities Provide 2nd level expert technical support to Service and Construction Ensure thorough technical/statistical WTG stop analysis support incl. recommended spare parts for error remedy Provide support to Construction in installation, commissioning and start-up of wind turbines Provide support to service operation on resolution of turbine alarms / alerts On request from Sales provide technical input to support sales of WTGs and Service products At the request from Service/Construction, liaise with clients to facilitate resolution of technical issues to ensure increased customer satisfaction and support long-term business growth Provide translation support of technical matters on a need basis Liaise with other technical staff throughout the company (worldwide) as part of solving technical issues Provide trouble-shooting support to field technicians Actively convert knowledge into business value Analyze poor performing wind turbines / wind farms and provide solutions When needed identify spare parts and documentation Cascade troubleshooting knowledge to the field by documenting knows solutions in Vestas Global Advisor (VGA) Ensure correct SW and parameter settings for windfarms Compile SW suggestions. Coordinate and give assistance in SW field test Remote Software upload Anchor Reliability calls within Vestas and with the external customers Qualifications Bachelors Degree in Electrical / Electronics Required 10-15 years working experience in trouble shooting / technical support of Wind turbines preferably in Vestas / Vestas Off shore Experience in Classic and VMP controller would be preferred-Experience in GE/ Sulzon /Senvion/ Gamesa would be an advantageous Competencies Strong diagnostic and troubleshooting technical skills with emphasis on root cause analysis Able to multitask and prioritize daily work under a fast paced environment Ability to priorities tasks in accordance with business objectives Ability to develop networks internationally to develop own knowledge base and solve technical issues Having an overview on the overall business requirement and volunteer to support business values What We Offer Exciting opportunity to work with specialist across Vestas and continuously interact with R&D team. Exposure to new technology in Wind industry including Off shore Additional Information Your primary workplace will be in Chennai, India. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 31st July 2025. BEWARE RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https: / / www.vestas.com / en / careers / our-recruitment-process DEIB Statement At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future. About Vestas Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives.

As the Field Service Operations Manager for blown-film and pipe-extrusion plants, your primary responsibility is to lead and oversee all field service operations to ensure maximum uptime, customer satisfaction, and continuous improvement. In this role, you will manage a team of service engineers and technicians, acting as the escalation point for critical breakdowns and coordinating global support when necessary. Building strong customer relationships and conducting quarterly business reviews will be essential aspects of your job. Additionally, implementing remote diagnostics to enhance efficiency and effectiveness will be a key focus area. To excel in this position, you should have at least 10 years of experience in heavy-industrial service leadership within the plastics, film, or pipe industry. A deep technical understanding of blown-film and pipe-extrusion plant design and troubleshooting is crucial, along with a proven track record of growing a service business. Strong communication skills and negotiation abilities in client-facing situations are essential qualities for success in this role. An engineering degree in Mechanical, Electrical, Plastics, or an equivalent field is required, and a willingness to travel is necessary to fulfill the responsibilities of the position. This challenging yet rewarding role offers a competitive compensation band ranging from $70,000 to $80,000 per month. If you are passionate about driving operational excellence, fostering customer relationships, and leading a team to success, this opportunity may be the perfect fit for you.,

As a Specialist or Senior Specialist in Service Operations at Linde Global Support Services Pvt. Ltd, you will play a crucial role in fostering, supporting, and leading the Incident Problem & Change Management Processes for Linde IS. Your responsibilities will include driving the effective daily Operational Management of Incident and Problem Management for all services delivered via Enterprise Services, including those provided by third-party vendors and outsource partners. You will lead cross-functional teams in the investigation and resolution of major incidents, interact with support teams to ensure appropriate knowledge and support documentation, and manage escalations from Enterprise Services and Business Services Service Management teams for incidents and problems. Additionally, you will work with Enterprise and Service Provider users to ensure they receive the necessary education, build relationships with delivery teams globally and regionally, and lead Technical Reviews and Major Incident Reviews. Furthermore, you will support the Technical Change Management team in promoting and developing Change Management processes, facilitate Global CAB and local CAB meetings, publish meeting minutes, and track actions to completion. Your role will also involve collaborating with IS teams, monitoring and reporting non-compliance with Service Management processes, supporting configuration management processes, and identifying areas for process improvement. To succeed in this role, you should possess excellent communication skills, analytical abilities, and the capacity to work both independently and in teams effectively. You must have a thorough understanding of Service Management principles and practices, technical knowledge in specific areas, and practical experience in Service Management processes and quality assurance. Additionally, you should be self-motivated, proactive, and able to make risk-based decisions while delivering high-quality solutions within tight deadlines. With Linde Plc."s commitment to creating a positive work experience, you can enjoy benefits such as loyalty offers, annual leave, employee resource groups, and a supportive community. As part of Linde Global Support Services Pvt. Ltd, you will have the opportunity to work in a dynamic global environment and contribute to the company's mission of making the world more productive while sustaining and protecting the planet.,

ABOUT HONEYWELL Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the worlds most critical challenges around energy, safety, security, air travel, productivity and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable and more productive world, enhancing the quality of life of people around the globe. THE BUSINESS UNIT Honeywell Building Automation (BA) is a leading global provider of products, software, solutions and technologies that enable building owners and occupants to ensure their facilities are safe, energy-efficient, sustainable and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18, 000 employees globally. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran statusAs a Field Service Supervisor here at Honeywell, you will have the opportunity to lead and oversee our Field Service team, ensuring efficient and effective service delivery to our customers. Your strategic mindset and operational expertise will drive the success of our field service operations, directly impacting customer satisfaction and loyalty. As the Field Service Supervisor, your leadership, strategic mindset, and commitment to customer satisfaction will have a direct impact on the success of our field service operations, the satisfaction of our customers, and the growth of the organization. Join us at Honeywell and make a difference in creating a safer, smarter, and more sustainable world. YOU MUST HAVE Minimum of 5 years of proven experience in field service management or a similar role Strong technical knowledge and understanding of relevant technologies Ability to effectively manage and prioritize multiple projects and tasks Experience in driving process improvements and implementing best practices Strong problem-solving and decision-making abilities WE VALUE Previous industry experience Excellent communication skills Demonstrated ability to influence at varying levels across the organization Demonstrated ability to operate independently Ability to use experience to appropriately apply the established standards Demonstrated ability to effective manage a team Previous customer service experience YOU MUST HAVE Minimum of 5 years of proven experience in field service management or a similar role Strong technical knowledge and understanding of relevant technologies Ability to effectively manage and prioritize multiple projects and tasks Experience in driving process improvements and implementing best practices Strong problem-solving and decision-making abilities WE VALUE Previous industry experience Excellent communication skills Demonstrated ability to influence at varying levels across the organization Demonstrated ability to operate independently Ability to use experience to appropriately apply the established standards Demonstrated ability to effective manage a team Previous customer service experience Managing a portfolio of contracts within the location. To lead a team of Field Service Supervisors and Field Service Technicians in partnership with Honeywell sub-contractors to deliver planned and reactive maintenance service in compliance with contract KPIs, SLAs and Honeywell and Customer requirements. Typical services covered are: BMS Controls Chillers Fire alarm and detection systems Security and access control systems Access and CCTV systems Experience in building services. Thorough knowledge of field service operations and financial processes. Supervisory knowledge with demonstrated ability to lead a team. Organizational Skills - The ability to prioritize tasks and deal with lots of conflicting priorities at any one time. Presentation Skills - The ability to present both internally and externally when required. Financial Skills - The ability to understand financial data at contract level and identify appropriate actions indicated by variances to ensure key metrics are achieved. Operational Analysis The ability to obtain relevant information on operational issues from multiple sources, think broadly about those issues and recognize trends/possible cause-effect relationships. Decision Making - The ability to make considered and effective decisions and take clear action to address issues. Execution - The ability to mobilize resources and develop and implement action plans / control mechanisms to achieve desired results and deliver on commitments. Risk Management - The ability to understand the implications and assess the appropriate degree of acceptable risk and take actions to minimize risk. Customer Relationship Management - The ability to build and maintain effective relationships with customers based on trust and mutual understanding. Change Leader - The ability to embrace change and guide the team through periods of change in a positive and proactive way. Delegation - The ability to achieve results through the transfer of decision making authority and task accountability to appropriate direct reports setting clear time scales and deliverables and providing ongoing appropriate support and feedback. Coaching and Developing Others - The ability to enhance the performance of individuals and teams through setting challenging performance standards, providing constructive feedback on performance and collaboratively discussing improvement strategies. Influencing/Persuasion - The ability to gain other people s buy in to a course of action by communicating ideas with conviction, selling the benefits of the proposal and using compelling logic. Communication - The ability to engage employees by providing relevant information in a timely manner using clear and compelling messages and by listening to and valuing input from employees. Drive for Results - The ability to demonstrate energy and determination to achieve results and improvement by overcoming obstacles, remaining effective despite setbacks and challenging current thinking. Managing a portfolio of contracts within the location. To lead a team of Field Service Supervisors and Field Service Technicians in partnership with Honeywell sub-contractors to deliver planned and reactive maintenance service in compliance with contract KPIs, SLAs and Honeywell and Customer requirements. Typical services covered are: BMS Controls Chillers Fire alarm and detection systems Security and access control systems Access and CCTV systems Experience in building services. Thorough knowledge of field service operations and financial processes. Supervisory knowledge with demonstrated ability to lead a team. Organizational Skills - The ability to prioritize tasks and deal with lots of conflicting priorities at any one time. Presentation Skills - The ability to present both internally and externally when required. Financial Skills - The ability to understand financial data at contract level and identify appropriate actions indicated by variances to ensure key metrics are achieved. Operational Analysis The ability to obtain relevant information on operational issues from multiple sources, think broadly about those issues and recognize trends/possible cause-effect relationships. Decision Making - The ability to make considered and effective decisions and take clear action to address issues. Execution - The ability to mobilize resources and develop and implement action plans / control mechanisms to achieve desired results and deliver on commitments. Risk Management - The ability to understand the implications and assess the appropriate degree of acceptable risk and take actions to minimize risk. Customer Relationship Management - The ability to build and maintain effective relationships with customers based on trust and mutual understanding. Change Leader - The ability to embrace change and guide the team through periods of change in a positive and proactive way. Delegation - The ability to achieve results through the transfer of decision making authority and task accountability to appropriate direct reports setting clear time scales and deliverables and providing ongoing appropriate support and feedback. Coaching and Developing Others - The ability to enhance the performance of individuals and teams through setting challenging performance standards, providing constructive feedback on performance and collaboratively discussing improvement strategies. Influencing/Persuasion - The ability to gain other people s buy in to a course of action by communicating ideas with conviction, selling the benefits of the proposal and using compelling logic. Communication - The ability to engage employees by providing relevant information in a timely manner using clear and compelling messages and by listening to and valuing input from employees. Drive for Results - The ability to demonstrate energy and determination to achieve results and improvement by overcoming obstacles, remaining effective despite setbacks and challenging current thinking.

Our Team The Corporate Shared Services team is a benchmark operation with a highly consultative approach to achieving the organization s needs in a rapidly growing and complex environment. The team s mission is to provide industry expertise in support of Cignas business initiatives. Deliver innovative tools, technology and spend management controls while ensuring policy compliance and due diligence. The Corporate Shared Services team is comprised of several areas of knowledge expertise: Global Travel management, Executive services, T&E policy, Travel Communications, Duty of Care, Group meeting governance, Corporate Card and Fleet Management. These areas support all of Cigna business initiative globally including product, sales, and service operations. This is a high-visibility team that interfaces with top level executives, customers, brokers, all levels of employees and a large number of vendors. This team has been recognized in the travel industry with a Visionary Award and an industry Top 20 Changemakers Award. Our Role The Travel and Corporate Card Support Administrator will provide support for the Corporate Shared Services team as it relates to triage of central intake tools and activities to ensure requests and inquiries are addressed appropriately. This includes administration of both the Travel Support mailbox and Corporate Card tickets (Service Now) to support the entire enterprise, including HIH activities. This requires a keen understanding of internal policies and the ability to communicate effectively. In addition, the role will support Group Meeting governance and Sponsorships contract review, negotiation, and execution as assigned. This includes the use of technology to support the contract intake and working closely with internal business areas throughout the contracting process. Must have a keen sense of corporate culture with the ability to effectively communicate and interact with all levels of senior leadership and conduct themselves in a highly professional manner. This position will support the Senior Manager of Global Travel, Policy & Group Meeting Governance and work closely with the Senior Manager aligned to Corporate Card. Additionally, the Travel and Corporate Card Support Administrator is responsible for: Assists the Corporate Shared Services team with administration of responses for Travel Support and Corporate Card tickets, for the entire enterprise, including HIH support. Execute high-volume of inquiries and internal support tickets in a timely manner ensuring adherence to Global T&E Policy and Corporate Card Policy. Works closely with the Policy, Communications and Meeting Governance Contracts Advisor on contract management and execution for both Meeting Governance and Sponsorship agreements. Our Ideal Candidate Will Offer: 3 to 5 years of professional work experience Ability to resolve traveler-facing, and corporate card-facing issues independently by effectively interacting with internal business partners, providing clear communications, and a positive experience. Bachelors degree or equivalent strongly preferred Contract management and project management experience working in a large, global organization. Customer service background, with experience managing responses to internal SLA s. Knowledge and/or experience in the meetings and travel industry Expert level computer skills to include Microsoft Office, Excel, and PowerPoint. Competency profile: Extraordinary communications capability across all levels of the organization, and strong interpersonal skills. Relentless focus on service needs and consistently rising of the bar on service excellence. Strategic thinking, superb time management, judgment, and problem-solving skills. Demonstration of a high level of integrity and ethics. Ability to work collaboratively to meet deadlines with accuracy, attention to detail, and strong organizational, written, and verbal communication skills. Versatility, flexibility, and ability to work within constantly changing priorities with enthusiasm. Innate ability to exude our values and preserve our culture as we grow. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Dealer Workshop Management: Monitor and guide dealer workshops on operational efficiency, manpower productivity, and workshop infrastructure. Ensure adherence to Kia s service processes, SOPs, and standards. Regular audits and performance reviews of service dealerships. Customer Experience Enhancement: Drive CSI (Customer Satisfaction Index) & NPS (Net Promoter Score) improvements through dealer support. Handle escalated customer complaints, analyze root causes, and provide resolution strategies. Support dealers in managing customer retention and loyalty programs. Service KPI Monitoring: Track KPIs such as revenue, labor utilization, job mix, parts-to-labor ratio, warranty costs, etc. Identify gaps and provide training or process corrections to improve metrics. Technical Support & Training: Coordinate with the technical team for complex issues and support dealers in field fixes. Conduct regular on-site training and knowledge sharing sessions for dealer service teams. Warranty and Policy Compliance: Monitor warranty claims, evaluate claim trends, and ensure compliance with corporate policies. Support in implementing field actions, service campaigns, and recalls. Market Feedback and Reporting: Provide feedback to HO on product performance, recurring issues, and regional trends. Submit monthly reports on dealer performance and field activities.

Role & responsibilities Manage a team of branch operations staff (Teller/Customer Support Officer) and ensure smooth running of the branch. Ensure compliance to banking guidelines, quality framework and audit requirements. Authorize all transactions posted by the Teller and other operations staff and ensure timely and error-free transactions. Ensure that all relevant notices and displays are updated in the branch as per RBI requirements. Ensure safe custody of all stationery, account kits, cheque books, forms etc and timely updation of all relevant registers. Ensure compliance with KYC, AML, audit and other regulations in all branch banking operations. Facilitate cross-sell of savings and investment products to clients to meet branch objectives. Delivery of high standards of customer service and relationship management to clients to enable retain them.

Responsibilities 1. Ensuring Primary and Secondary activations 2. Ensuring LAPU movement in the market 3. Managing transacting retailers by giving them incentives, redressing their grievances and increasing their number by converting non transacting retailers to non-transacting retailers 4. Training distributors, retailers, FOS etc. 5. Ensuring retailer expansion 6. Monitoring Field On Sales 7. Coordination between Territory Managers of sales and service 8. Monitoring TAT of installation 9. Ensuring Quality of Service Key competencies: 1. Teamwork and collaboration 2. Product knowledge 3. Enterprising and entrepreneurial 4. Analytical and problems Solving 5. Leadership qualities 6. Networking and inter-personal skills Educational Level: Must have: Graduation

About Rentokil PCI GENERAL DUTIES & RESPONSIBILITIES To know and develop proficiency in handling internal company software platforms ie iCABS, ServiceTrak and any other systems that may be introduced. Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints Liaise with Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely. Ensure customer service-related complaints or termination notifications are attended to effectively and promptly. Manage service documentation and ensure all customer/technician s feedback are followed up with actions Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity. Review service report with OE and BM and highlight areas of concern critical backlog and weekly trend to manager. Reviews and provides service compliance updates daily. Assist & help Assistant Branch Manager/Branch Manager in monitoring service productivity and efficiency related KPIs Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling. Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies Any unresolved issues should be quickly elevated to the next level of management for prompt resolution Any other similar duties as and when specified by the manager KEY DELIVERABLES On time service planning Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch Minimizing service backlog (meet our contractual obligations) CORE COMPETENCIES Be decisive Attention to details and accuracy Planning & organizing Analytical skills Customer oriented Negotiation s

Skill required: Sourcing & Procurement - Sourcing Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.Understand when & how to use a request for proposal (price and non-price factors) and RFQ (price only) and how to develop, execute and analyze the results. Collect and analyze quantitative and qualitative information to assess, screen and select suppliers. What are we looking for In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsIn this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Position Title: L2 Ops Engineer REPORTING TO Infrastructure Service Operations, Food, Feed and Environment Testing Europe GEOGRAPHICAL REPORTING LOCATION: India WORKING LOCATION: India NUMBER OF EMPLOYEES UNDER RESPONSIBILITY : 0 OVERALL OBJECTIVES: As part of the IT Infrastructure Support Team for Eurofins Food, Feed & Environment Testing Europe, you will join a growing international team to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups servers, end user device management and Cloud infrastructures. Your role will be to support daily operations tasks and to support project workload including design & implementation of new internal and external applications. You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require Microsoft Server & Client OS, SCCM and Intune engineering skills. Open mind and ability to cooperate with multiple individuals in a multicultural environment is essential. You will get an opportunity to drive Eurofins major IT Infrastructure transition and transformation across Food, Feed & Environment Testing Europe businesses SPECIFIC ASSIGNMENTS : As part of the Food, Feed & Environment Testing Europe Workspace Team you will act as primary contact to support infrastructure regarding: Create application packages using PSADT (MSI, MST, EXE, PowerShell) Address all the application deployment related issues in Intune and SCCM. Troubleshoot application related queriers escalated by SD and Field IT Team. Create packages for drivers and deploy using SCCM. Deep understanding of MSI and EXE packaging standards & best practices. Knowledge & hands on experience required on System Center Configuration Manager latest version and MS Intune. Main activities, but not limited to, are: Maintain accurate documentation of packaging standards, deployment processes & troubleshooting guides. Prepare relevant documentation such as known errors, solutions, major incidents report that will help in continuous improvement. Create & maintain knowledge base articles & Technical documentation for internal use. Continuously identify opportunities for process improvement using industry standards & automation tool Interested to work on Intune and SCCM/MECM related configuration issues. Good to have knowledge and troubleshooting in OS deployment using SCCM. Good to have Knowledge in MS Intune Administration. Good to have knowledge in Azure Update Manager. REQUIRED S : An ideal candidate should have strong 5+ years' experience in all of the below: Application packaging using PSADT (MSI, MST, EXE, PowerShell). Building MSIs & MSTs using ORCA, install shield. Knowledge of windows registry, processes, File System, Add-ins, Plug-ins & environmental Variable. Interaction of drivers within OS & unattended/Silent installs of windows installs. Driver package creation and deploy using SCCM/MECM. Application deployment (SCCM/MECM, Intune) Troubleshooting of application deployment and installation. Monitoring tools Very good command of English written and spoken Below skills will be an advantage: Azure update Manager. MS Intune Administration Co-Management. SCCM/ MECM Administration. Troubleshooting OS Deployment. Automation with PowerShell, etc. BMC Helix Ticketing usage ITIL Foundation certificate Site 24x7 Monitoring tool

Position Title: L2 Ops Engineer - Compute REPORTING TO Infrastructure Service Operations, Food, Feed and Agro Testing Europe GEOGRAPHICAL REPORTING LOCATION: Poland WORKING LOCATION: India NUMBER OF EMPLOYEES UNDER RESPONSIBILITY : 0 OVERALL OBJECTIVES: As part of the IT Infrastructure Support Team for Eurofins Food, Feed & Agro Testing Europe, you will join a growing international team to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups servers, end user device management and Cloud infrastructures. Your role will be to support daily operations tasks and to support project workload including design & implementation of new infrastructure. You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require Microsoft Server & Client OS, Azure, O365 engineering skills. You will get an opportunity to drive Eurofins major IT Infrastructure transition and transformation across Food, Feed & Agro Testing Europe businesses SPECIFIC ASSIGNMENTS : As part of the Food, Feed & Agro Testing Europe Operations L2 Team you will act as primary contact to support infrastructure regarding: Windows Server configuration and operational support Backup configuration Monitoring alert troubleshooting Identity and Access Management queries Applications related problems requiring triage to respective application support group. Main activities, but not limited to, are: Maintain current IT User Zones and IT Application Availability with Azure and local infrastructure. Maintain IT Infrastructure Transformation / Integration / Segregation throughout Food, Feed & Agro Testing businesses across Europe. Work closely with Monitoring, Cloud, Compute, Network and Application team members do deliver the IT Infrastructure as wider project. Act based on the end-to-end view of the infrastructure. Own the incoming requests and manages escalations. Support in creation of operational documents, communications and processes. REQUIRED S : An ideal candidate should have strong 5+ years experience in all of the below: Experience in server (virtual & physical) infrastructure design and transitions Windows Server 2016/2019/2022 deployment & support, file share, print server Veeam Backup Monitoring tools Very good command of English written and spoken Below skills will be an advantage: Automation with PowerShell, Ansible etc. Service Now Ticketing usage ITIL Foundation certificate Site 24x7 Monitoring tool

Engineer qualifications: Diploma / BE, B-Tech in Electrical Engineering or Electronics Engineering. The candidate must be expert in commissioning, troubleshooting on Simocode, soft starter & other LV communication capable products. Engineer must be willing to travel extensively for service sites. Must be expert in commissioning of Simocode on various communication protocols. Must have elementary knowledge on network validation, Profibus and Modbus protocols and their routing. Must have 34 years of service experience on EP products. Should be expert in ACB servicing & troubleshooting. Provide service support to customers at short notice & ensure customer delight. Handle service business portfolios (Service contracts, retrofit, spare parts, repairs). Monitor Service KPIs. Provide lead generation to the service sales team for business growth. Monitor and take actions on AMCs, open calls, escalated cases, and service business targets. Engineer may have to work in shifts during site execution jobs. Ensure compliance with EHS and statutory requirements during site execution.

Role & responsibilities Support the business operations through an optimum after sales service network (backbone of the sales function) in the location and partner with the sales staff across business line and distributions channels. Maintain NPS of the location and constantly explore innovative measures to enhance the score of the location. Effective management of service operations through ASCs as per the defined SOPs in order to enhance the customer satisfaction. END RESULTS MAJOR ACTIVITIES Service Resolution:- - Call resolution within the agreed SLAs at the location level - Ensuring complete resolution of the critical complaints with regards to the functioning of the product - Visiting the local / up-country dealer locations and understanding their issues with regards to the service delivery - Monitoring the Technicians performance and ensuring they are updated on the various products through timely trainings and refreshers. Authorized Service Centers / Third Party Resource Management:- - Monitoring the authorized service centers and ensuring that all the service related issues are resolved within the agreed timelines and SLAs - Ensuring the service centers have adequate supply of spares and are always equipped to resolve the customer queries Timely payments for the services rendered to the Authorized Service Centers MIS & Reporting:- - Timely reporting the status on agreed parameters / SLAs to the RM - Ensuring complete root-cause analysis and solutioning to the recurring problems / customer complaints - Giving feedback about the various products being serviced and suggesting action plans in case of repeat product issues / failures. Operational Efficiency Improvement:- Manage internal and external relationships with the Service Centers, Trade, Customers, PICs and FLSPs and ensuring their issues are resolved on priority. Preferred candidate profile a. B.E/B.Tech/ Diploma or ITI(12+3) Is Compulsory b. Relevant Experience: 4 to 8 years with relevant experience in Service Operations