2386 Service Operations Jobs - Page 18

Skill required: Retirement Solutions - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1-3years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Client Services Manager I (CSM I) is responsible for ensuring institutional client satisfaction across markets by managing specific daily administrative, operational and record keeping functions of institutional clients through tactical day-to-day support for client service and business development.Services clients, drives best practices, and improves client outcomes through excellent customer service and operational excellence.Respond to client service needs and own end to end identified tasks through a centralized service model.Provides operational and administrative support including but not limited to online remittance support, file exchange, involuntary distributions, lost earnings calculations, plan document and plan design support, plan remediations,Builds institutional knowledge and relationships while enhancing functional understanding of TIAA services and products.Submits and tracks service request work items appropriately in partnership with business partners.US Retirement Services domain Defined Contributions - Institutional Services Experience in US Monetary Process (Contributions, Distributions, Refunds, Forfeitures, Loans, Adjustments etc.)US Retirement Middle Office / Plan Level documentation knowledge preferred in addition to experience in participant services.Knowledge of handling Participant Census data.Review and updates plan configuration fields. Good Attention to detail with research and timely resolution ability.Ability to work in centers of excellence model. Excellent written communication skills ASPPA Certified (Preferred) CRPS (Preferred) What are we looking for Assist Client Facing personnel on middle office and back-office activities.Support Plan Sponsors and Administrators on plan level activities that include but are not limited to contribution services, withdrawals & distributions, loans, reporting & Recordkeeping system updates, involuntary distributions and lost earnings calculations Support clients on research and resolution of issues related to benefit services like Eligibility Services, Online Salary Deferral & Enrollments, Auto Services, Vesting calculations.Support Plan Management activities like Plan Document Services, Plan reporting & audit, Adjustments and remediations, Participant escalations, plan focus support.Assist clients in correction of any plan / participant level data issues.Co-ordinate between client facing and operations teams to resolve client issues/escalations.Graduate (mandatory), preferably from commerce backgroundExperience in the US retirement industry.Flexible to work in US Shifts (Across time zones based on business requirement) is a must.Good verbal & written communication skills in EnglishGood typing skill and attention to detail.Good working knowledge of MS ExcelGood time management skillsAbility to work independently Roles and Responsibilities: 3+ Years Preferred Qualification Any Graduation

Skill required: Sales Operations - Sales Enablement Designation: PPSM Associate Qualifications: Any Graduation/Post Graduate in any discipline Years of Experience: 1 to 3 years Language - Ability: English - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsThe Sales Enablement team is focused on utilizing process and organizational knowledge to assist account teams, client teams, and sales teams in collaborating across the organization and identify continuous improvement activities that would contribute to improved sales performance. What are we looking for English and basic Sales Ops experience basic Sales Ops experience Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation,Post Graduate in any discipline

Skill required: Employee Services - Performance Testing Strategy Designation: Performance Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementDesign performance testing solutions considering all parameters like infrastructure, technology, process, domain, tools, resource requirements, ROI for the client, test environment requirements, process improvements required and to setup processes to define solid test architecture by analyzing current processes, tools and applications and provide guidance on how to improve them. What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skillsDetail orientationAbility to establish strong client relationship Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Record To Report - Account Reconciliations Designation: Record to Report Ops Analyst Qualifications: BCom/Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The role of a Vendor Audit / Vendor Income Analyst / Sr Analyst typically involves investigating missed revenues under contracts / agreements (fixed period) with vendors on revenue sharing on goods received and products sold in the retail industry. P2P / R2R:Special focus on Root cause analysis, Vendor reconciliations, Query management, Data validation and areas of P2P/R2R that involve analysis and data managementData management:Experience and ability to handle large amounts of data, analyze the same in an effective manner and leverage the analysis intelligently in stakeholder interactions and overall reportingAnalysis:Analyze trends and discrepancies to identify opportunities of revenue leakages. Collaborate with internal stakeholders (e.g. Category mgt / Sourcing ops) and external vendors to optimize these recoveries.Compliance:Ensure compliance with accounting standards and company policies related to Vendor income (revenue leakages)Retail Industry experienceIndividuals who can question existing processes and suggest improvementsIndividuals who can challenge the status quo, interact with business partners, and handle complex data validationsCandidates who can explain their work in a simplistic way and handle disagreements diplomaticallyCandidates who can think critically and holistically to find and fix issues E.g. analyzing data to identify revenue leakageStrong and proven abilities in Excel. Additional knowledge / proficiency in SQL, Python etc will be a significant advantage Process Improvement:Ability to Identify opportunities to improve processes and systems. Implement best practices to enhance efficiency and accuracy.Collaboration:Ability to Work closely with internal stakeholders in sourcing and category management and external vendors (including senior leadership). Provide insights and recommendations to support decision-makingAttention to detail and accuracy. Ability to solve problems and to manage demanding situations with tactExcellent communication and interpersonal skillsBachelor s degree in Accounting, Finance, or a related field. Qualifications in Data Science, Data Analytics etc will be an added advantageStrong background in internal as well as stakeholder management. Including email communications, teams communications and via callsProficiency in accounting software and Microsoft Excel.Knowledge of accounting standards (e.g., GAAP, IFRS). What are we looking for Procure-to-PayProcurement ManagementStrong analytical skillsProblem-solving skillsWritten and verbal communicationAccounting Reconciliation Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom,Any Graduation

Skill required: Record To Report - Account Reconciliations Designation: Record to Report Ops Senior Analyst Qualifications: BCom Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.A type of general ledger account which contains a summary of sub-ledger accounts. Because the reconciliation account only provides a summary, no transactions are directly posted to the account. What are we looking for Commitment to qualityNumerical abilityAbility to meet deadlinesAbility to perform under pressureAbility to manage multiple stakeholders Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification BCom

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do ob Role EDM (Employee Data Management)CL -12 with 1 to 2 years of experienceLocation Airoli (M7)Hybrid 4 days of work from home and 1 day of work from office.Shift APCA, EMEA, US (Candidate should be flexible for any shift)Working Days Monday to Friday Roles and ResponsibilitiesManaging employee data (Hire to Retirement)Good Excel knowledgeKnowledge of SAP platform.ob Role EDM (Employee Data Management)CL -12 with 1 to 2 years of experienceLocation Airoli (M7)Hybrid 4 days of work from home and 1 day of work from office.Shift APCA, EMEA, US (Candidate should be flexible for any shift)Working Days Monday to Friday Roles and ResponsibilitiesManaging employee data (Hire to Retirement)Good Excel knowledgeKnowledge of SAP platform. What are we looking for ob Role EDM (Employee Data Management)CL -12 with 1 to 2 years of experienceLocation Airoli (M7)Hybrid 4 days of work from home and 1 day of work from office.Shift APCA, EMEA, US (Candidate should be flexible for any shift)Working Days Monday to Friday Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Payroll - Workday Payroll Accounting Designation: Payroll Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsPayroll experience into US/UK/InternationalImplement and manage payroll accounting processes and solutions within Workday paltforms. What are we looking for Commitment to qualityAbility to work well in a teamProblem-solving skillsAbility to perform under pressure Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Delivery - Customer Insight & Marketing Analytics Designation: I&F Decision Sci Practitioner Assoc Mgr Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do So how do organizations sustain themselvesThe key is a new operating modelone that s anchored around the customer and propelled by intelligence to deliver outstanding experiences across the enterprise at speed and at scale. Process by which data from customer behavior is used to help make key business decisions via market segmentation and predictive analytics. This information is used by businesses for direct marketing, site selection, and customer relationship management. What are we looking for Expertise in consumer insights and market research. Proficient with tools such as Kantar Track, Power BI, Adobe Analytics, Hootsuite, and Talkwalker Skilled in data storytelling and dashboarding for stakeholder consumption Adaptable and flexible Prioritization of workload Ability to handle disputes Ability to manage multiple stakeholders Problem-solving skills Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally, interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Qualification Any Graduation

Skill required: Talent & HR Practice - Reward Strategies Designation: Func & Ind Intelligence Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Human Resource post graduates/graduates with relevant consulting and solutioning experience with a sound knowledge of end to end Human resources domain and should have capability in working with ambiguityExpected to work on strict deadlines, in a high-pressure business environment while being a good team player. Prior HR Consulting and Solutioning experience in the BPO Industry with driving transformation / projects experience / Robotic implementation experience will be preferred. Should be open to work in different time zones as per the business requirement.Advise clients on HR organization design and target operating model.Lead HR transformation and process reengineering to improve efficiency and reduce costs.Provide expertise during global design and localization workshops.Contribute best practices in local process administration and design.Drive process design, focusing on operational efficiency.Support technology enablement (Cloud HRIS) and identify automation opportunities.Provide input for policy harmonization and service delivery components.Participate in global design authority discussions.Test end-to-end processes for system and process familiarity, aiding SOP creation.Lead SOP creation, working with SMEs to document process narratives.Train BPO process SMEs and lead service rehearsal activities.Monitor training results, helping the transition team resolve issues.Lead continuous process improvement and track KPIs.Develop Analytics opportunities for client business value.Coach PMEs and BPO teams.Design HR solutions and lead client workshops.Create end-to-end HR outsourcing solutions using digital tools.Collaborate with transitions and change management teams for smooth process transfers.Program lead and manage HR consulting projects, ensuring successful delivery.Work with global teams to create HR outsourcing solutions.Lead Hypercare and governance meetings for domains. What are we looking for Worked on HRIS cloud-based technologies like Workday, SuccessFactors, ServiceNowStrong customer engagement skillsGlobal exposure know-how of different culturesCross industry exposure on HR transformation projectsEnd to End knowledge of HR functionGood analytical and problem-solving skills and ability to handle difficult client interactionsTravel readiness and flexibility to work in different time zonesPeople ManagementIC role or Level 7-9Core Competencies:HR Transformation HR ConsultingHR Technology ConsultingProfessional QualitiesHR Operations ExperienceGood oral and written communication skillsAbility to identify and effectively use resourcesExcellent customer service skillsOperational Excellence skills Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Record To Report - Balance Sheet Account Reconciliations Designation: Record to Report Ops Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.Involves balancing all balance sheet accounts against sub-ledger or other non-general ledger based source data to verify whether the balance sheet accounts are in balance with the source system feeding the general ledger. Differences which arise are addressed as reconciling items. What are we looking for Strong analytical skillsAbility to handle disputesProblem-solving skills Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

Skill required: Language Translation - Customer Service Designation: Customer Service Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: Arabic - Proficient About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Good Verbal Communication SkillsGood understanding of Master dataGood aptitude Skills- Validating the documents before Approving information into systemUnderstanding of Applicable controls on VMD & CMDReady to work in night shiftsGood Written CommunicationMS OfficeProblem Solving attitudeTeam managementAnalytical skillClient and other stakeholder managementLogical reasoning and thought processProcess transition experience Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Record To Report - Intercompany Account Reconciliation Designation: Record to Report Ops Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.Recording and reconciliation of transactions which have occurred between entities of the same company, also Includes assuring that transactional relationships between the entities are in balance. Reconciling AR sub ledger balances and highlighting any debit balances. It provides details of reconciling against GL, Treasury open items, intercompany reconciliation and final summary of outstanding payments with discount earned and penalties paid. What are we looking for Interco Recons & Interco mismatch knowledge Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Sourcing & Procurement - Procurement Management Designation: Service Delivery Ops Associate Qualifications: Any Graduation,Graduate Diploma in Material Manegement Years of Experience: 1 to 3 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. Will lead Material DATA Master Team to ensure smooth delivery of BAU along with managing the client expectationsYou will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.A systematic approach used for buying all the goods and services needed for a particular project or for the company generally to stay sustainable. It consists ofthe identification of need; finding and qualifying the suppliers; requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results; and contract close. What are we looking for Strong Material Data Master experienceStrong SAP MM expertise Excellent Communicating & Team management SkillsUnderstand the business ask and impact SAP MM ModuleTeam managementDiploma in Material Master Data Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation,Graduate Diploma in Material Manegement

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in written & verbal communication. Customer service refers to the assistance and support provided by a business or organization to its employes.It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Customer CareCustomer SatisfactionCustomer Support OperationsCustomer Experience (CX) Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines This is a voice process and the communication with the customer can happen through phone, emails and through portal tickets. You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in written & verbal communication. Good call handling skills.Customer service refers to the assistance and support provided by a business or organization to its employes. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Customer CareCustomer SatisfactionCustomer Support Operations Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines This is a voice process and the communication with the customer can happen through phone, emails and through portal tickets. You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Language Translation - Customer Service Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Arabic - Proficient About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Good Verbal Communication SkillsGood understanding of Master dataGood aptitude Skills- Validating the documents before updating information into systemReady to work in night shiftsGood Written CommunicationMS OfficeProblem Solving attitudeTeam working and co-ordination Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Email - Service Desk Non-Voice Support Designation: IT Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English - Advanced About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat." What are we looking for "Accenture Code of Business EthicsAbility to establish strong client relationshipAbility to handle disputesAbility to meet deadlinesAbility to work well in a teamAdaptable and flexibleCustomer Service" Certifications: English - Fluent Roles and Responsibilities: "In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts" Qualification Any Graduation

As a Sales & Service Manager at Comptech Motocorp, you will play a crucial role in driving sales strategies and managing customer relationships for our innovative electric scooters in Ahmedabad. Your responsibilities will include overseeing service operations, ensuring customer satisfaction, and analyzing market trends to enhance our offerings. You will be tasked with developing and implementing sales plans, coordinating with the service team to address customer needs, and upholding quality standards in service delivery. This full-time hybrid role will require a mix of in-office work and remote tasks. To excel in this position, you should possess strong Sales and Customer Relationship Management skills, along with experience in Service Operations and Quality Management. Your ability to develop effective Sales Strategies, interpret market trends, and communicate effectively will be essential. The ideal candidate will have excellent analytical skills, interpersonal capabilities, and the capacity to work both independently and in a hybrid work environment. Prior experience in the automotive or electric vehicle industry would be advantageous. A Bachelor's degree in Business Administration, Marketing, or a related field is required to succeed in this role. Join us in promoting sustainable urban commuting and delivering high-quality products with a focus on customer satisfaction.,

Provide 2nd level expert technical support to Service and Construction Ensure thorough technical/statistical WTG stop analysis support incl. recommended spare parts for error remedy Provide support to Construction in installation, commissioning and start-up of wind turbines Provide support to service operation on resolution of turbine alarms / alerts On request from Sales provide technical input to support sales of WTGs and Service products At the request from Service/Construction, liaise with clients to facilitate resolution of technical issues to ensure increased customer satisfaction and support long-term business growth Provide translation support of technical matters on a need basis Liaise with other technical staff throughout the company (worldwide) as part of solving technical issues Provide trouble-shooting support to field technicians Actively convert knowledge into business value Analyze poor performing wind turbines / wind farms and provide solutions When needed identify spare parts and documentation Cascade troubleshooting knowledge to the field by documenting knows solutions in Vestas Global Advisor (VGA) Ensure correct SW and parameter settings for windfarms Compile SW suggestions. Coordinate and give assistance in SW field test Remote Software upload Anchor Reliability calls within Vestas and with the external customers Qualifications Bachelors Degree in Electrical / Electronics Required 10-15 years working experience in trouble shooting / technical support of Wind turbines preferably in Vestas / Vestas Off shore Experience in Classic and VMP controller would be preferred-Experience in GE/ Sulzon /Senvion/ Gamesa would be an advantageous Competencies Strong diagnostic and troubleshooting technical skills with emphasis on root cause analysis Able to multitask and prioritize daily work under a fast paced environment Ability to priorities tasks in accordance with business objectives Ability to develop networks internationally to develop own knowledge base and solve technical issues Having an overview on the overall business requirement and volunteer to support business values

Attend to breakdown maintenance on-call; ensure WEGs and related equipment are maintained in neat and technically acceptable conditions according to standard engineering practices Document the work done indicating consumption of spares/consumables, list further actions along with targeted completion dates Ensure self-safety & report any abnormalities to the site in charge Report abnormalities on OH lines and take corrective action in consultation with the SI; inform SI of any abnormalities noticed that cannot be fixed immediately Keep up-to-date with all operating/maintenance manuals, checklists, service bulletins, etc applicable to the WEG and associated equipment; carry out servicing activities as per the latest certified checklists, manuals, and service bulletins Ensure safety and care of all tools, tackles, measuring instruments, and spare parts in custody Comply with all HSE / ISO & all other statutory requirements Ensure site office and guest house are maintained in good condition; monitor the performance of security personnel/operators, report non-compliances Assist in the sub-assembly of WEG components at the factory premises whenever required Qualification: Diploma with 4 to 6 years of relevant experience or BEE with 2 to 4 years of relevant experience Electrical Supervisor License preferred Competencies: Basic knowledge in safety and heavy lifting equipment, preferably with institutional training in heavy lifting practices and working at heights Basic computing skills and ability to work on online reporting systems Effective communication skills Effective reporting skills Proficiency in coordinating skills Vehicle driving skill with valid license

About Rentokil PCI About the Role: OE / Sr. OE shall be the owner of his / her assigned service areas within the Branch in terms of operations-related actions as given in job responsibilities and shall be responsible for providing qualified Technicians for execution of services. Responsible for Resi, SA, and SMEs. Job Responsibilities: Core Operations Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs. Conduct daily 10-minute stand up meetings, and explain safety and special instructions to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket. Ensure SCP devices are effectively used by technicians, troubleshoot of SCP issues and provide refresher training to technicians on the updates as & when required. Ensure all On-Site service documentation in Partner Kit are up to date as per contractual requirements and as per myRentokil (for myR customer) Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX, and PINK NOTE by self and the assigned technicians. Minimum 15 customer visits per week that include- Surprise visits, Rout rides, TPA, Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs) Ensure APL (Approved Preparations List) listed preparations, products, and materials are used in line with service SOPs Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG/Control board, pesticides wrappers, and damaged materials are disposed in line with SOP Ensure proper schedule of maintenance & repairs of equipment is established & is followed periodically. In case any of the Operations colleagues are on leave or the position is vacant, should ensure entries are made in iCABS to achieve the operations KPI of the Branch. Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by the Service Planner. Approval of conveyance amount for assigned technicians Promote the highest grooming standards (uniform, Safety shoes, PPEs) Advance Operations Conduct PMI Pest Audit as per icabs- QSRs & Small branch accounts Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development program per year. Identify & resolve Service delivery issues in coordination with the Branch Manager Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time. Analyse customer complaints- CO- service-wise and improve the skills of identified Technicians to reduce CO & ensure closure by monitoring open tickets on a weekly basis Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External) Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to the line manager Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first. Track and monitor materials consumption to ensure branch material consumption within the target. Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock. Monitor and drive service productivity and efficiency. Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor Ensure Service leads are submitted by all technicians as per the target Monitor & report to Line Manager on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits. Actively drive Service & Product Leads for assigned technician group within service area by on the job coaching to create density of customers. Encourage technicians to plan their leaves in advance to curb absenteeism Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line Manager on day to day basis Report any deviation that could impact service quality or productivity of technicians like- overcommitments, recommendation regarding night service, additional visits, covered area mismatch, etc. Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates. Key Result Areas: 100% completion of PMI Pest Audit as per icabs- QSRs & Small branch accounts Material consumption target to be met 100% as per Branch AoP target TPA and Development plan completion as per target- 100% Ensure Call Out complaint per technicians are less than 3 per month, and analyse and re-train Technicians with more than 3 complaints per month. 100% Trained and qualified Technicians as per Technical Training Guideline (L-1 TAT 30 days; L-2 within 9-months of Joining) Self learning and development- Above 90% score in online assessment. Competencies (Skills essential to the role): Good interpersonal skills Good Analytical & Problem-solving skills Ability to communicate effectively Should be proactive in planni

Vestas is a major leader in wind technology and a driving force in the development of the wind power industry. Vestas core business comprises the development, manufacture, sale, marketing and maintenance of Wind Turbines. Come and join us at Vestas! Service > Global Service Operations > Operations Management Office Vestas Global Service business was spun out as a separate business unit during 2014 due to the growing commercial and strategic significance of the service business. With our corporate strategy "Profitable Growth for Vestas" we have communicated specific, ambitious growth targets for service in coming three years. To achieve such targets while keeping our cost base steady requires a fundamental shift in how we operate - commercially as well as operationally. The Global Service Planning Excellence team supports a sustainable growth and profitability through advanced operations intelligence, Process adherence and service planning excellence Optimization and Standardization Responsibilities You will be a part of a small but highly professional team to develop and drive the global agenda for Capacity Planning (CAPLA), workforce levelling and other resource related topics You will work with regional colleagues in all service regions to capture best practices and to ensure a full global end-to-end implementation with focus on Operational & Planning Excellence maturity and cost performance Continuously review and improve the CAPLA process maturity globally Support regional and global stakeholders Global Operating Model Improvement and Implementation of roles and responsibilities Assess training needs and plan accordingly Consolidation of Monthly & quarterly plans Quality assurance for (time registration) reporting process Coordinate cost out plan implementation across all regions Support development and maintenance of reports and dashboards (Power BI etc.) to assess impact of implementation Facilitate the share of global best practices Qualifications Academic degree Bachelor level or higher Minimum 3 years of experience in planning area in similar industry Experience in big data analytics in a global organization is advantage Experience in business financial controlling is advantage Competencies On the personal level it is very important that you possess influence and persuasiveness and have strong technical and interpersonal skills You got experience with change management and implementation in a global environment You must also have experience driving global improvements and standardization based on best practices. Moreover, we expect following competencies Understanding of Wind Industry Service area Understanding of short vs long term resource levelling and forecasting Service value chain specificity (Continuous Improvement area, Lean Operations, Business Analytics) Data analysis and support applications Ability to create impact & connect with the business Good implementation and facilitation skills Superior written/verbal presentation and communication skills in English What We Offer You will develop in a high-performing and high-paced team in a global environment. You will have great impact and influence on the profitability and development of our business. For the right candidate this position will be a platform for further professional and leadership development in a global organization Additional Information Your primary workplace will be in Chennai, India. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 31st July 2025. BEWARE - RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https: / / www.vestas.com / en / careers / our-recruitment-process DEIB Statement At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future. About Vestas Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives.

Job Purpose/Objective To lead and oversee the end-to-end operations of the Free Trade and Warehousing Zone (FTWZ), ensuring strategic alignment, operational excellence, safety, statutory compliance, and customer satisfaction. The role is pivotal in driving efficiency, productivity, and cost optimization while fostering strong stakeholder relationships and contributing to the long-term business growth. Key responsibilities Developing strategic direction and standards with a long -term perspective and oversee all day-to-day FTWZ service operations. Managing safety, leading a large work force, liaising with customers, FTWZ users and stake holders across levels. Maintain the operations in the most effective and efficient manner. Devising ways to minimize cost and improve productivity to achieve Budgeted Volumes Monitoring Legal / statutory and operational requirements. Act as catalyst in assuming and demonstrating the shareholders value and reflect on our principles ,demonstrating an ability to respond to emergencies with speed Analyzing daily, weekly monthly reports to monitor effectiveness of procedural changes. Build strong value driven relationship with external agencies & customers as per their and trade demand. Contributing to continuous organizational improvement with a forward vision of resource requirement Track market trend and advise corrective measures to enhance business Support Commercial team in understanding customers operational requirements and provide them most optimal solution Manage and maintain various Contracts Adhere to Quality Health Safety and Environment and Security policy and procedures QUALIFICATIONS & COMPETENCIES Skills and Competencies Experience in managing operations of common user grade A warehouses, proven management skills in high technology environment, demanding high speed operations with emphasis on customer satisfaction and cost parameters. Advance knowledge and know-how of Warehouse management systems. Good interpersonal skills for effective and efficient communication. Stakeholder Internal: HODs External: Customers/ Regulatory Authorities/ Vendors and Service Providers/Industry Bodies / Trade Associations Educational Qualification (min) Any Master s degree with engineering background with an in depth understanding of warehousing operations Preferred Certifications if any Six Sigma certifications, WH Management courses and trainings are desirable Range/ Min no of years - of overall Experience required Min no of years of Industry specific experience required, if any & the industry type Around 15-20 years of experience, of which at least 5 years at a senior management role. 15 years

The WHS Manager will be responsible for partnering with site operations teams at ATS stations to execute company safety policies and ensure compliance with all applicable local and regional regulations. By leveraging lean principles and kaizen methodologies, this individual will lead continuous improvement initiatives to reduce conditional and ergonomic risks in our processes, ensuring a safe and healthful working environment for our Associates. The WHS Manager must demonstrate the ability to build trust and confidence with the Operations Team and influence change through comprehensive risk assessments and safety data analysis. The WHS Manager must be an effective communicator, delivering clear, concise, and consistent messages, both verbally and in writing. This individual will instruct and train Operations Leaders in company safety policies and assist operations site teams in incorporating our safety standards at their sites. The WHS Manager will be required to identify best practices and incorporate them into our standards to continuously improve company safety policies. They must possess excellent knowledge of safety programs, relevant safety regulations, environmental standards, and ergonomic principles, demonstrating this expertise when working with Operations. The WHS Manager will be responsible for leading a WHS & Safety team comprising Safety Specialists, Safety Coordinators, and Onsite First Aid Associates. This individual must create and execute leadership development plans for the Safety Associates on their team. They must communicate safety team expectations, provide frequent and appropriate feedback to their safety teams, and ensure they are executing the core competencies of an Amazon safety professional. The Workplace Health and Safety (WHS) Manager is responsible for partnering with senior Cluster Operations Managers for WHS and environmental compliance in their clusters. This role facilitates safe operations for 12 stations with a capacity of 65K to 1lac unit shipments in BAU and up to 1.8lac units during peak. The role has to work closely with multiple Cluster Operations Managers, 12 Station Managers, and Support Partners from SLP, PXT, and RME. This is a people manager role responsible for three blue-badge officers, five yellow-badge supervisors, and 10 contingents yard marshal employees. This manager will need to maintain building and process path level Risk assessments in order to recommend control measures to pre-empt injury to associates. This position maintains audit records and Austin entries for the cluster, according to global safety standards and local regulations. This position requires the confidence, Subject Matter expertise and communication skills along with and cross-business coordination abilities to be able identify, scope and roll out safety improvement projects in their cluster. The WHS Manager will need to analyse data of injuries, Near Misses and Dragonfly inputs to identify trends to help the Region in decision-making to drive improvements. Effective communication, both verbal and written, is crucial for this role. This manager is responsible to educate and drive awareness on WHSMS procedures and drive standardization through identification and correction of Non-compliance to standards. The cluster manager will drive the Site Self-Audits on these WHSMS procedures at a high bar to ensure zero non-compliance in legal audits. The manager will need to build effective partnerships across functions such as HR, Facilities, Operations, and WHS Peers to be able to support their team to raise the bar on safety reporting and CAPA closures. During peak periods, they anticipate and mitigate potential safety hazards and scale up safety awareness of new hires in the cluster. Making informed decisions in ambiguous situations and knowing when to escalate issues is crucial to operate in the fast-paced Last Mile business. WHS manager will lead a team of WHS employees will communicate team expectations and goals, providing regular and actionable feedback. Reducing team attrition rates and developing employees for promotion are key objectives. They will conduct consistent one-on-one meetings and support career growth plans for their team. Assigning stretch assignments based on skill sets and developmental needs is part of their role. This manager will recognize and reward individual and collective successes frequently and balance daily routines with coaching, development, and continuous improvement initiatives for their team. 5+ years of increasing responsibilities in WHS or environmental programs in manufacturing, production, or service operations experience Bachelors degree Knowledge of Microsoft Office products and applications and the use of pivot tables and the development of charts and graphics Experience in Distribution Center or Manufacturing EHS with mix of exempt and non-exempt employees at a site of at least 250 people Experience implementing lean principles and process improvement in an operational environment

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Developing and Maintaining Budgets Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments. Maintains a positive cost management index for kitchen and restaurant operations. Utilizes budgets to understand financial objectives. Leading Food and Beverage Team Manages the Food and Beverage departments (not catering sales). Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Oversees all culinary, restaurant, beverage and room service operations. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Provides excellent customer service to all employees. Responds quickly and proactively to employees concerns. Provides a learning atmosphere with a focus on continuous improvement. Provides proactive coaching and counseling to team members. Encourages and builds mutual trust, respect, and cooperation among team members. Monitors and maintains the productivity level of employees. Develops specific goals and plans to prioritize, organize, and accomplish work. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded. Ensuring Exceptional Customer Service Provides excellent customer service. Responds quickly and proactively to guests concerns. Understands the brands service culture. Drives alignment of all employees, team leaders and managers to the brands service culture. Sets service expectations for all guests internally and externally. Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. Verifies all banquet functions are up to standard and exceed guests expectations. Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis. Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Conducts performance reviews in a timely manner. Promotes both Guarantee of Fair Treatment and Open Door policies. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results. Additional Responsibilities Complies with all corporate accounting procedures. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Drives effective departmental communication and information systems through logs, department meetings and property meetings. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.