2384 Service Operations Jobs - Page 15

Description: Job Description: Lead Customer Service Associate Location: Chambur, Mumbai. Interview Location: BKC, Mumbai. Company: A leading global healthcare company offering pharmaceuticals, diagnostics, medical devices, and nutrition products Payroll company: (On Talisman payroll) Contract renewable: Yes, based on performance. Working Days: 6 Days Work timing: 9 AM to 6 PM Round of interview: 2 interviews. Experience: 3+ Yrs to 15 Yrs or more. Job Summary: We are seeking a proactive and detail-oriented Lead Customer Service Associate to oversee and manage the end-to-end process of faulty sensor replacement and logistics coordination for direct and dispensing accounts. This role involves close collaboration with healthcare professionals (HCPs), the ADC sales team, third-party service associates, and internal customer experience (Cx), legal, public affairs, and quality teams to ensure timely and compliant service delivery. The role also includes managing high-priority escalations through the Cx - GM Desk Email and ensuring prompt resolution. Key Responsibilities: Process Oversight & Coordination: Manage the faulty sensor replacement process from initiation to resolution. Ensure third-party service associates collect faulty sensors and submit the Manual Complaint Form (MCF) accurately and on time. Coordinate with ADC Sales Team to validate replacement requests based on 90-day sellout. Ensure that PRE (Potential Reportable Events) are escalated and reported by Cx (Concentrix team) as per policy. Stakeholder Collaboration: Liaise with Public Affairs, Legal, and Quality teams to draft and review communication for consumer escalations. Coordinate with internal stakeholders to ensure timely and compliant resolution of escalated issues. Escalation Management: Monitor and manage the Cx - GM Desk Email for consumer escalations. Collaborate with relevant departments to investigate, address, and resolve escalated concerns efficiently and professionally. Team Leadership: Supervise and guide third-party service associates in MCF submission and logistics. Ensure adherence to SOPs and compliance requirements. Communication & Documentation: Ensure timely communication between HCPs, ADC Sales, Cx Executives, and logistics partners. Maintain accurate records of MCFs, courier dispatches, and CRM updates. Escalate cases exceeding 3% replacement threshold to ZBM and LT for approval. System & Reporting: Ensure complaints are logged in the Unity system and updates are shared with the Cx Executive. Track and report monthly replacement/sellout ratios. Support finance in processing stockist replacements based on validated approvals. Training & Compliance: Coordinate training sessions for ADC teams and HCPs when replacement thresholds exceed 5%. Ensure compliance to the replacement process. Qualifications: Bachelors degree in business administration, Life Sciences, or related field. 35 years of experience in customer service, healthcare logistics, or pharmaceutical operations. Experience managing third-party vendors or service associates is preferred. Skills & Competencies: Strong organizational and coordination skills. Excellent communication and interpersonal abilities. Proficiency in CRM systems and Microsoft Office Suite. Ability to analyze data and generate actionable insights. Knowledge of healthcare compliance and logistics processes is a plus. Experience working with cross-functional teams including Legal, Public Affairs, and Quality. Strong problem-solving skills and experience handling high-level customer escalations.

Technical Business Analyst Intern - Best Caterers in Hyderabad | yumEATS Party Catering Services Internship Overview Step into the rapidly evolving world of food tech and corporate services! As a Technical Business Analyst Intern, you ll work alongside seasoned business analysts and operations experts to support the food delivery platform for corporate & other large clients. This is a hands-on role for inquisitive & action oriented minds who are foodies (big plus) and not just enjoy solving problems but also work with a core team to create and implement the solutions. Key Responsibilities Assist in gathering and documenting business requirements from corporate & other large clients Support analysis of corporate & large order flows and identify bottlenecks Help design dashboards and reports using related tools Collaborate with cross-functional teams (operations, sales) to understand platform & order delivery workflows Participate in testing new features and identifying issues before rollout Create simple process flow diagrams and documentation to support internal training Preferred Skills & Qualifications Pursuing or completed a Bachelor s or Master s in Business, Computer Science, Hospitality/ Hotel Management or a related field Strong analytical mindset and comfort working with numbers Exposure to Excel, basic SQL, or any data visualization tools Excellent communication and a curiosity to ask why and how Bonus: Previous project work or internship in e-commerce, logistics, or B2B systems What You ll Gain Real-world exposure to high-volume enterprise operations Mentorship from professionals in service & operations teams Opportunity to pitch your ideas to improve system efficiency Internship certificate, letter of recommendation, & of course plenty of delicious perks Apply for this position Allowed Type(s): .pdf, .doc, .docx, .rtf By using this form you agree with the storage and handling of your data by this website. *

Previous job Next job JOB DESCRIPTION MUMBAI GENERAL OFFICE Job Description The Customer Service Coordinator is role is focused on Service Delivery for GCR in IMEA. This is the essential link and guide resource across the RBU/ SMO business Teams, third party Vendor Operations and GCR contact for IMEA. The role is accountable for ensuring Vendor Operations can operate optimally and effectively by providing an independent assessment of the quality of systems and ensuring compliance. May have a variety of responsibilities based on the unique position, primarily including providing key support for managing relationships with customers and/or third-party vendors and resolving customer issues. May also be responsible for maintaining accurate customer records and collecting, tracking, and reporting data on key metrics related to the account/client. Job Qualifications HOW SUCCESS LOOKS LIKE Team Collaboration and Leadership: Smooth Coordination across teams and effective problem solving. Process Improvement & Innovation: Leveraging Technology or Process enhancements to increase efficiency and client satisfaction. On Time Delivery : Services delivered on Time, within scope and meeting SLA s Leadership in Audits : Lead audits with a high-performing team, effectively managing key stakeholders to drive compliance and quality improvements. Continuous Learning : Demonstrate agility in learning and acquiring new skills to adapt to evolving Consumer Relations landscapes. RESPONSIBILITIES OF THE ROLE Service Expertise : Provide expert guidance on quality system standards to ensure client needs are met with precision and compliance. Delivery Planning : Lead and coordinate service delivery schedules (e.g., audits), ensuring timely execution aligned with client expectations. Client Coordination : Act as the key liaison between internal teams (QA, Brand, Sales, Etc ) and client stakeholders to ensure smooth scheduling, updates, and issue resolution. Timely Execution : Ensure deliverables (e.g., audits) are completed within agreed timelines, managing delays and communicating updates to leadership and clients. Independent Management : Handle service delivery independently or with support teams depending on complexity, ensuring consistency and quality. Pre-Engagement Prep : Conduct planning meetings, gather necessary information, and align agendas and objectives with clients and internal teams. Team & Role Alignment : Clarify roles within the Vendor team to ensure accountability and efficient collaboration. Issue Escalation Management : Monitor system for potential risks or escalations and promptly communicate to senior leadership for proactive resolution. Training & Support : Partner with internal teams to deliver client education and support on compliance, systems, and industry standards. Reporting & Communication : Prepare and present service delivery outcomes in a clear, structured format per client and corporate standards. Bring out the best - Build strong productive relationships with Customers and GCR Teams. Be flexible and experiment, identify new opportunities to deliver. ROLE REQUIREMENTS Client Communication : Exceptional verbal and written communication skills to engage, inform, and influence clients and stakeholders effectively. Relationship Building : Strong interpersonal skills to build trust, manage expectations, and foster long-term client partnerships. Service Delivery Expertise : Solid understanding of service operations, quality assurance, and compliance to ensure high delivery standards. Leadership & Collaboration : Ability to lead cross-functional teams in a matrixed environment, ensuring seamless coordination and alignment. Business & Customer-Centric Mindset : Clear understanding of client needs, with the ability to align service delivery to support their business goals. Technology & Innovation : Comfortable using digital tools and platforms; continuously seeks ways to improve processes through innovation and data-driven insights. Presentation Skills : Able to translate complex service or compliance information into clear, client-facing presentations and reports. PREREQUISITES Quality Assurance Knowledge : Proven experience with Quality Monitoring and providing feedback to Team and Advisors. Problem-Solving Ability : Skilled in identifying root causes and implementing long-term, systemic solutions. Compliance Knowledge : Strong grasp of Consumer Relations frameworks and compliance standards. Influencing & Leadership : Ability to influence and lead across various levels and functions. Cross-Functional Collaboration : Experience working effectively across teams, functions, and geographies. About us We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always , Ariel , Gillette , Head & Shoulders , Herbal Essences , Oral-B , Pampers , Pantene , Tampax and more. Our community includes operations in approximately 70 countries worldwide. Visit http://www.pg.com to know more. We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor. At P&G, the hiring journey is personalized every step of the way, thereby ensuring equal opportunities for all, with a strong foundation of Ethics & Corporate Responsibility guiding everything we do. All the available job opportunities are posted either on our website - pgcareers.com, or on our official social media pages, for the convenience of prospective candidates, and do not require them to pay any kind of fees towards their application. Explore Location Close the popup Apply Now Save job

The Group: Sales Enablement & Learning sits within Morningstar s Business Development and Sales group, which is responsible for helping for our clients build their businesses and provide better outcomes for investors. The group is focused on serving some of the following client segments: advisors, wealth managers, asset managers, institutional investors, and fintechs. Reporting to the Head of Sales Enablement & Learning, the Program Manager partners with stakeholders across the organization to design, develop and execute impactful enablement and learning solutions for teams to grow their individual capabilities, build knowledge, and develop their skills. This role is focused on the teams supporting customer support for the Direct Platform Product Suite, Data, Retail, and Sustainalytics. Morningstar is a global financial services firm with operating in 30 countries and has a 40+ year history developing best in class solutions that help investors (individuals as well as the financial advisors and institutions that serve investors) reach their financial goals. We are committed to empowering investor success by providing the data, independent research, software and services that best meet the needs of the entire investment community. The Role: We are looking for an experienced and talented Associate for Customer Support Enablement and Learning based in Mumbai who will focus on delivering our enablement programs in market for Morningstar s global Customer Support team for our Asia Pacific (including India) and EMEA regions. Our global Customer Support team serves on the front lines of our client-facing organization and serve as an immediate resource for incoming client inquiries via phone, email and chat. Delivering world class customer support is a critical component to the success of our sales process and client experience, and we are seeking a teammate who is passionate about enabling and elevating the skill set of our 100+ support colleagues in the region. Reporting to the Head of Sales Enablement & Learning, the Program Manager partners with global stakeholders across the organization to design, develop and train on impactful enablement and learning to ensure the group has the skills, knowledge and process expertise to be effective and efficient in their roles. The enablement program focuses on 4 key focus areas including: Industry Domain Knowledge, Product, Client Facing Skills and Sales/Service Operations. Responsibilities: Support onboarding program for teams, which includes organization of onboarding plans, resources to e-learning, facilitation of live sessions and coordination with managers on 30-60-90 day expectations. Partner with Enablement (including another Enablement Program Manager for Customer Support globally) and SMEs to develop and deploy training curriculum appropriate for Customer Support teams; this includes taking inventory of existing curriculum, identifying gaps and developing missing content, and determine fit for various training modalities (live, self guided/e-Learning) Be a key stakeholder and facilitator in the delivery of training programs including new go-to-market solutions, industry trends, client facing skill workshops, significant methodology changes and enhancements to existing solutions. Partner with Support leaders, Support teams, Product Marketing/Management, Operations, and other groups to identify overall training needs, develop and deliver appropriate enablement training and supporting content. This includes managing stakeholder expectations and communications. Be resourceful to learn and master the complexities of the industry that Morningstar serves. Evaluate, iterate, and measure the adoption and impact of enablement content and training, leverage data to refine strategies and improve effectiveness Experience, Skills & Qualifications: Bachelor s degree required. Ability to travel up to 10% both nationally and internationally to execute the program Proficiency training global and multi-solutions to teams 5+ years of experience in related skills including: customer support, customer success, training, sales enablement, learning and development, coaching/employee development, etc. Demonstrated experience managing and facilitating/delivering content/curriculum delivered in multiple modalities (i.e. live training, e-Learning, self paced, stand and deliver, hybrid, etc.). Personality and ability to engage and collaborate well across complex and global groups including support managers, service reps, marketing and product management. Strong client focus and the ability to quickly and effectively build and sustain relationships and establish trust. Good understanding of financial markets and investment products (especially data, stocks, mutual funds, commodities, currency) with inclination to learning Strong understanding of customer support principles and customer-centric mindset to ensure training and enablement efforts align with empowering teams Dynamic and proven presentation and written communication skills are a must. Strong project management skills with demonstrated ability to manage multiple projects or priorities at once. Passion and commitment for adult learning best practices and techniques. Intermediate skills with PowerPoint and broad understanding of Enablement tools including but not limited to: LMS (i.e., Cornerstone), Sales Enablement Platform software (i.e. Seismic), Spekit and solid aptitude for learning new systems and tools. Morningstar is an equal opportunity employer

• Dealer Workshop Management: • Monitor and guide dealer workshops on operational efficiency, manpower productivity, and workshop infrastructure. • Ensure adherence to Kia’s service processes, SOPs, and standards. • Regular audits and performance reviews of service dealerships. • Customer Experience Enhancement: • Drive CSI (Customer Satisfaction Index) & NPS (Net Promoter Score) improvements through dealer support. • Handle escalated customer complaints, analyze root causes, and provide resolution strategies. • Support dealers in managing customer retention and loyalty programs. • Service KPI Monitoring: • Track KPIs such as revenue, labor utilization, job mix, parts-to-labor ratio, warranty costs, etc. • Identify gaps and provide training or process corrections to improve metrics. • Technical Support & Training: • Coordinate with the technical team for complex issues and support dealers in field fixes. • Conduct regular on-site training and knowledge sharing sessions for dealer service teams. • Warranty and Policy Compliance: • Monitor warranty claims, evaluate claim trends, and ensure compliance with corporate policies. • Support in implementing field actions, service campaigns, and recalls. • Market Feedback and Reporting: • Provide feedback to HO on product performance, recurring issues, and regional trends. • Submit monthly reports on dealer performance and field activities.

Senior Analyst 1(Level 1.5 Support) About the Role We are looking for a highly skilled and customer-focused Tier 1.5 Support Engineer to join our IT Service Desk team. The Tier 1.5 Engineer is responsible for handling advanced support issues, resolving escalated technical problems, and serving as the point of contact between Tier 1 support and specialized IT teams. This role requires strong troubleshooting capabilities, excellent communication, and a deep understanding of IT infrastructure and end-user technologies Our Team culture: Work environment, which is collaborative and driven by Learning, Attention to details & Empathy towards customer Empowering & Enabling individuals and teams to realize their full potential. Focus on outcomes, solving our users pain points & predictable delivery Data driven decision making on vision & roadmap of IT Service Desk. What will you be responsible for: The ideal candidate will have a blend of technical, process & operational skills in service desk management, operations, customer interactions, call handling. The candidate should be skilled at applying her/ his experience with a focus on problem solving, supporting systems, operational excellence, service quality, reduction of manual toil with focus on End User experience. Candidate should be highly collaborative and has good working experience in Global operating setups. Customer Service : Personal responsibility for customer satisfaction. Professionally represents the Face and Voice of IT in difficult situations, consistently strives to listen, understand, and support the needs of others in a sensitive manner. Quality : Performs challenging tasks efficiently and effectively. Anticipates problems and takes corrective action prior to completing the task. Sets challenging objectives and works against self-defined standards of excellence to continually improve personal performance. Problem Solving : Strong attention to detail and outstanding analytical skills. Collaboration : Ability to work effectively to build relationships with colleagues, customers, and management through positive interaction. Flexibility and response to change : Proven ability to organize multiple efforts and to respond to shifting priorities. Demonstrated ability to study, understand, adapt, and respond effectively to a constantly changing environment. Communications : Listens with sensitivity and openness. Actively seeks constructive feedback and remains open and receptive to it. Anticipates the information needs of others. Proven skills in communicating with clinical and technical customers. What would your day look like? Handle incidents and service requests escalated from Tier 1 support via ITSM tools (e.g., ServiceNow) Troubleshoot and resolve hardware, software, and network issues for end users. Provide support for Windows/Mac OS, Microsoft 365, VPN, printers, mobile devices, and collaboration tools. Identify area of opportunity for latest Knowledge Articles towards enhanced FCR and supportability. Ensure production solutions are reliable, secure, and effective and that implemented solutions are continuously monitored and documented. Look for opportunities to Left Shift and Right Shift tickets to reduce overall customer pain points, manual toil, and cost per ticket. Execute operational excellence, tracking metrics and KPIs to drive governance, quality, and efficiency. Influence and improve existing processes through innovative behaviors and effective change management. Perform Data Quality Audit on Incident logging. Suggest required changes towards deriving incident patterns and trends. Perform monthly Incident Pattern and Theme analysis . Execute opportunities and drive automation to improve KPIs on ticket reduction, ticket cycle time and resolution rate. Perform administrative tasks and troubleshooting in the following environments including Citrix, Active Directory, Single Sign-On services, E-mail Exchange, Patient electronic health records and other applications as needed. Support Active Directory tasks: password resets, user account management, group policy troubleshooting. Manage remote access and connectivity issues (e.g., Citrix, VPN, RDP). Perform root cause analysis for recurring issues and document resolutions. Escalate unresolved incidents to Tier 3 or specialized teams with detailed documentation. Follow ITIL best practices for incident, problem, and change management. Support software deployments, updates, patching, and imaging of systems. Who are we looking for? 2-5 years of Industry experience in Service Management, Service Operations, IT Service Desk Operations Good Communications skills (Fluent English) Flexibility to work in 24*7 work environment ITIL v4 Foundation certification (Preferred) Required Skills: MS Outlook, Word, Excel, Internet, Power BI, SQL Experience with Active Directory, Exchange Online, and ITSM ticketing tools. BE/B-Tech or Equivalent degree.

We are hiring experienced professionals for the role of Service Manager CSM/SPM. Interview Location: HCL Technologies Ltd, 8th Floor, Unit-B, Aviator Building, ITPL SEZ, Whitefield Road, Bengaluru, Karnataka 560066 Interview Date: Saturday, 19th July 2025 Interview Time: 10:00 AM 4:00 PM Work Location: Bangalore HR SPOC: Yanosh / Samrin Experience Required: 6+ Years (only eligible) Carry a copy of your updated resume. Bring a valid government ID proof (Aadhaar/PAN/Driving License). Arrive at the venue between 10:00 AM to 3:30 PM for registration. Job Description: Job Role : Service Manager CSM/SPM Shift : US Shift The Service Manager, also known as Customer (or Client) Service Manager (CSM), or Service Program Manager (SPM) is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process include activities such as: Conduct Service Management Reviews: In collaboration with key stakeholders, establish and maintain service management reviews to ensure ’s services and performance are aligned with the Customer’s business plans Coordinate regular contract reviews, capturing any areas for possible changes/updates and/or decision logs and providing these to the Account team for subsequent amendments/agreements/revisions. Responsibilities include: Business Relationship and Governance Management: Relationship Management Maintain visibility of overall Customer health, ensuring regular reviews with key stakeholders to care for any red flag issues, benchmarking on future opportunities and overall compliance of the contract. Manage Customer enablement duties such as VEC portal overview, training, access requests and ongoing Customer needs. Operational / Performance Management Manage Service Level assessment, reporting and conduct analysis on the trends and patterns; Provide the SLA reporting. Collaborate with service assurance, delivery, and finance for recommendations and service improvement plans, when warranted. Review Key Performance Indicators (KPIs) and provide action plans, when necessary. In tandem with Operations and Service Delivery and the Customer, continue to seek areas for process enhancements, streamlining and driving improved performance collectively. Identify ongoing benefits, opportunities, and innovation for continual service improvement. Achieve KPI Improvements of: 100% Attainment of Tier 1 KPIs 10% NPS Improvement 30% Credit Reduction Skills and Qualifications 6+ years of related service management experience Strong organizational, presentation, and problem-solving skills Demonstrated experience with verbal and written communication Business and Financial acumen Ability to communicate with multiple levels of leadership Preferred ITIL v4 Foundation Certification Demonstrated skills in Microsoft Office product suite, including PowerPoint, Excel & Word

Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns. What are we looking for Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Use appropriate tools and technologies in learning analytics, including but not limited to Unidash, SQL, Daiquery etc. Roles and Responsibilities: Gather learning data to identify trends, patterns, and insights that inform business decisions and drive learning strategy.Develop and maintain dashboards and reports to track key performance indicators (KPIs) such as learner engagement, course completion rates, and assessment scores.Implement data collection methods to gather relevant learning data from various sources, including learning management systems, surveys, and assessments.Implement data-driven solutions to meet business needs.Create data visualizations and storytelling to communicate complex data insights to non-technical stakeholders and facilitate decision-making.Ensure data quality, integrity, and security by implementing data governance policies and procedures.Gather learning data to identify trends, patterns, and insights that inform business decisions and drive learning strategy.Develop and maintain dashboards and reports to track key performance indicators (KPIs) such as learner engagement, course completion rates, and assessment scores.Implement data collection methods to gather relevant learning data from various sources, including learning management systems, surveys, and assessments.Implement data-driven solutions to meet business needs.Create data visualizations and storytelling to communicate complex data insights to non-technical stakeholders and facilitate decision-making.Ensure data quality, integrity, and security by implementing data governance policies and procedures.Use appropriate tools and technologies in learning analytics, including but not limited to Unidash, SQL, Daiquery etc. Qualification Any Graduation

Skill required: Procure to Pay - Accounts Payable Processing Designation: Service Delivery Ops Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices.The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices. What are we looking for Vendor Master Team leadSAP, S4 HANA Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification BCom

Skill required: Employee Services - Workday Talent Management Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementDesign, develop, implement and manage business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization. What are we looking for Ability to work well in a teamAbility to perform under pressureAbility to meet deadlinesAbility to manage multiple stakeholdersAdaptable and flexible Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Data Management - React.js Designation: BI Engineering Specialist Qualifications: Any Graduation,BTech Years of Experience: 7-9 Year About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Data & AIYou will be working on React.js which is a JavaScript library for creating user interfaces that aim to address challenges encountered in developing single-page applications. What are we looking for ReactJs Ability to perform under pressure Problem-solving skills Strong analytical skills Ability to manage multiple stakeholders Negotiation skills Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally, interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Qualification Any Graduation,BTech

Skill required: AML fraud mgmt. Financial Crime & Fraud Management Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5-8 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help clients transform their compliance function from reactive to proactive through an intelligent compliance operating model powered by data, intelligent technologies and talentLooking for someone with AML and Fraud mgmt experience.Strategize, architect, Analyse, design, implement and contribute to engagements involving tools and processes associated with the prevention (or management ) of fraud. What are we looking for Strategize, architect, Analyse, design, implement and contribute to engagements involving tools and processes associated with the prevention (or management ) of fraud.Strategize, architect, Analyse, design, implement and contribute to engagements involving tools and processes associated with the prevention (or management ) of fraud. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Control Testing - Agile Testing Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5-8 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help clients transform their compliance function from reactive to proactive through an intelligent compliance operating model powered by data, intelligent technologies and talentLooking for someone with SOX testing experience.A SOX compliance audit is intended to verify the financial statements of the company, and the processes involved in creating them. During the audit, the financial statements and management of internal controls are analyzed and assessed by an external auditor. The audit report must be made available to relevant parties. What are we looking for A SOX compliance audit is intended to verify the financial statements of the company, and the processes involved in creating them. During the audit, the financial statements and management of internal controls are analyzed and assessed by an external auditor. The audit report must be made available to relevant parties.A SOX compliance audit is intended to verify the financial statements of the company, and the processes involved in creating them. During the audit, the financial Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Employee Services - Workday Talent Management Designation: HR Service Delivery New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementDesign, develop, implement and manage business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization. What are we looking for :: Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.The Collections Team Lead is tasked with overseeing the regional Collections Team, ensuring efficient management of payments, and effectively addressing any customer issues that may affect timely healthy AR balance & minimize bad debts. Ensure service and performance levels agreed between Accenture and the Client are met. What are we looking for Responsible for managing the team s workload distribution, ensuring that all metrics are met, and issues are properly and promptly addressed. Supervise, develop and motivate a team of Collector-Agents, setting objectives for each role to ensure that skill levels within the team are effectively utilized Manage the collection strategy process and handle dispute-resolution efforts Identify and monitor at risk customers and aged invoices Work closely with key teams and Sales in mitigating collection risk Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives. Attend client meeting to discuss account performance and address issues as required Preparation and consolidation of reports Conduct weekly account analysis and prepare a report to be shared with the overall OTC Manager and Leadership Teams Written and spoken ability to communicate in English for Accenture interaction Attention to details Must be a good team player Excellent customer service Responsibility and accuracy in the completion of received tasks Ability to solve urgent matters and work under pressure Flexibility, especially in the period of month quarter year end closing Reliable proactive approach to entrusted tasks thinking outside the box Excellent interpersonal and communication skills Time management and organization skills Ability to work in a multicultural and diverse environment A natural ability to adapt to change Client industry experience a plus Bachelors degree required Min. 5 years of demonstrated work experience in Collections process with minimum of 3 years of people management experience Strong Stakeholder management and communications skills, related process domain expertise and experience, supervisory skills 1-3 years of experience in leading and motivating a team to achieve goals Excellent verbal and written communication skills, with the ability to effectively negotiate and persuade customers to resolve outstanding debts. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Pharmacovigilance Services - Safety Writing Designation: Pharmacovigilance Services Sr Analyst Qualifications: Bachelor of Pharmacy Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Life Sciences R&D vertical. Our services span across the entire life sciences enterprise, from research laboratories, clinical trials support, and regulatory services, to pharmacovigilance and patient services solutions. Employees under this span will be a part of one of the sub-offerings - Clinical, Pharmacovigilance & Regulatory, helping the worlds leading biopharma companies bring their vision to life enabling them to improve outcomes by converging around the patient, connecting scientific expertise with unique insights into the patient experience. What are we looking for Ability to establish strong client relationship Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Bachelor of Pharmacy

Skill required: Talent & HR - Strategic Talent Sourcing Designation: Service Delivery Ops Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent & HR processBuild a proactive sourcing plan and identify sourcing channels and tactical strategies that are aligned to the goals of organization and ensures best talent is identified and attracted by the company. What are we looking for NANA Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Employee Services - Employee Data Process Design Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementThe design of employee data processes to manage employment data, records and transactions using standard technologies and processes.Willing to work in flexible shifts & in weekendsVersant score should be 62Passing the psychometric test a mustWork from Office - MandatoryMulti-cultural awareness. What are we looking for 12+ years of overall HR experiece10 +years of Extensive and demonstrable experience Comp & Benefits/ER/GM/Performance management experience; experience preferably on a Cloud ERP.9+ years of team handling Proven track record of leading HR Operations team. Process transition knowledgeGood organizational, prioritization and multi-tasking skills in order to deliver to deadlines English language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensiblyAdvanced leadership and coaching skillsProblem solving skills (Analytical skills / Collabrative thinking/ Adaptable to change)Strong MS Office and Excel skills Resilience and ability to work under pressureClient Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.WillingHR Domain certificationBachelors degree (Any discipline) Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Delivery - HR Analytics Designation: I&F Decision Science Practitioner Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do A set of tasks to provide insights about the effectiveness of HR processes, procedures and policies, help make data-driven decisions based on the information collected and help HR to move from operational to tactical or strategic partner. What are we looking for HR Reporting & Visualization Workday Advanced Excel VBA Power BI SQL Python Ability to manage multiple stakeholders Ability to meet deadlines Ability to establish strong client relationship Ability to perform under pressure Adaptable and flexible Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally, interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Qualification Any Graduation

Skill required: Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Job Responsibilities / AuthoritiesReceive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing toolWalk customers/ Provide navigational support on self service portalEnsure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelinesPlace outbound calls to customers when required in line with Client / Company guidelinesWork productively whilst maintaining exceptional call/data quality standards in line with targetsContribute to the team through open and regular communication with peers / supervisorsAdhere to all company or departmental policies and procedures (personnel and operational)Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current processMaintain regular and punctual attendance in line with company policies and proceduresMinimise customer complaints and escalations by providing exceptional service and call controlNature of HR queries to be dealt with:Provide recruitment and onboarding support to new employeesUpdating personal records (Address, Name, emergency contact details) of the employeesHelping employees process their timesheets, updating payroll records and answering paystub related questions thus ensuring that employees are compensated correctly and on time.Helping employees obtain their verification of employmentHelping hiring managers in the recruitment processManage employee grievance queriesAdminister or change benefits, health plans, retirement plans, etc. What are we looking for Knowledge & Skill RequirementAbility to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet ExplorerGood technical aptitude with an ability to learn quicklyExcellent verbal and written communication skillsTyping speed 50 words per minutePersonal AttributesAble to work on a flexible basis as determined by the business needsAbility to work under pressureTeam workerPositive AttitudeQuick LearnerPunctual and DisciplinedGood Communication skillsCustomer FocussedResults drivenHigh standards of IntegrityAttention to detailWorking Hours24 x 7 Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Adaptable and flexibleAbility to perform under pressureAbility to establish strong client relationshipAgility for quick learningWritten and verbal communication Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Role & Responsibilities: MIS Management. Client Coordination. AMC (Annual Maintenance Contract) Management. Preferred Candidate Profile: Strong communication skills. Proficiency in MIS management. Expertise in Excel, with knowledge of advanced Excel functions. Perks and Benefits: 5.5 working days. Job Location: Ceasefire Industries Pvt. Ltd. B1/H1, 2nd Floor, Mohan Cooperative Industrial Estate, Mathura Road, New Delhi 110044, India. Salary: Up to 25,000 CTC per month.

Skill required: Delivery - HR Analytics Designation: I&F Decision Sci Practitioner Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Data & AIA set of tasks to provide insights about the effectiveness of HR processes, procedures and policies, help make data-driven decisions based on the information collected and help HR to move from operational to tactical or strategic partner. What are we looking for HR Analytics Text Analytics Python Adaptable and flexible Ability to work well in a team Commitment to quality Agility for quick learning Prioritization of workload Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Qualification Any Graduation

Skill required: Delivery - Actuarial Analysis Designation: I&F Decision Sci Practitioner Analyst Qualifications: Bachelors in actuarial science,Masters in actuarial science Years of Experience: 3 to 5 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Data & AIActuarial analysis uses statistical models to manage financial uncertainty by making educated predictions about future events. Insurance companies, banks, government agencies, and corporations use actuarial analysis to design optimal insurance policies, retirement plans, and pension plans. What are we looking for Actuary Actuarial Analysis Actuarial Modeling Actuarial Science Ability to work well in a team Adaptable and flexible Agility for quick learning Commitment to quality Written and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day-to-day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Qualification Bachelors in actuarial science,Masters in actuarial science

Role & responsibilities Supervision of Service Partner Operations Ensure quality of customer service provided by service partners Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner Assist service partners in educating service engineers about the right attitude for handling customer interactions Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts Defect Management and Trade Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor Provide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner godowns and minimise stock defects and repair costs Training of Service Engineers Provide engineering solutions to issues faced by Service Engineers o Guide the service engineers to excel in soft skills and customer interaction Provide technical support to build expertise in specific product repairs and new products Sales and Revenue Promote sales of accessories, water products, spare parts and stabilisers to the service partners Interface with service quality team and service partners to communicate targets and incentive scheme Preferred candidate profile 5+ years of relevant experience into Field Service/Area Service/After Sales operations Awareness about Kolkata region and nearby territories Industry Preference: Consumer Electronics & Home Appliances / D2H / Telecom