2386 Service Operations Jobs - Page 19

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies. About the Role: The role is responsible to identify, source and secure both long term and short-term pest control & prevention business opportunities. The incumbent shall be primarily responsible for the New Sales Productivity, Renewal and Collection as per the assigned targets. The person will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Business Development (Sales) Get business as per the approved business plan of the branch Responsible for sales promotion activities in the assigned territory Ensure all Sales KPIs are achieved month on month Identify and follow-up with prospective customers and respond to enquiry calls within specific time period Maximise conversion of enquiries into orders Ensure renewals in line with Company Expectations Keep a close eye on the developments & business opportunities in the assigned territory Prepare MPG and ensure it s updated regularly Customer Service Ensure the quality of service delivery Maintain good liaison with the customers Prepare reports & submit the same on time to the customers Attend to complaints & participate in logically concluding them along with Operations and Back office whenever required Conduct detailed inspection & SRA at clients site Prepare quotations for the customers through the system Give report of customer feedback to the Branch Manager and collection of Appreciation Letter from RBU/CBU customers Set correct Customer expectations with respect to the pest management Ensure that the correct information of the customer like, email address, 2 contact numbers & address with landmark are captured Sell the visits as per iCABS frequencies so that the Annual Template Calendars can be set for timely service delivery by the service planners Share & explain the cost sheet to operations along with details of material to be used. Also share customer expectation with operations before service delivery Ensure all the sales are delivered after being visible in iCABS for planning & execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be give to planners to execute the services.Service Scheduling is done in consultation with Service Planners. No commitment to customer on service scheduling. Administration & Accounts Ensure timely submission of invoices & getting the necessary acknowledgements wherever necessary Follow-up for the timely and correct invoicing by the back office Share the costings and customer expectation with operations before service delivery Ensure all the collections gets deposited to back office within 24 hours Review daily collection & billing with back office department Maintaining Systems and MIS Ensure the required systems related to sales are updated on timely basis. Prepare Daily and Monthly Sales Report Maintain Database of customers Key ResuAlt reas: Business Development (Sales) Develop new business opportunities & Upselling Opportunities Renewals (if assigned) Calls/ Survey / Quotations/ PDSA as per Regional plan Collection & DSO Customer Service Timely Invoice Submission Competencies (Skills essential to the role): Good Interpersonal & Networking Skills Ability to communicate effectively Ability to negotiate with the clients Ability to achieve targets Computer Skills Educational Qualification / Other Requirement: Any Graduate (Any stream) Freshers Can Apply (0 - 4 years of experience) Mandatory : Two wheeler with valid driving license Languages: Local Language and English Role Type / Key working relationships: Field Sales - Individual Contributor Role External team- Customers and Customer representative Internal team- ABM/BM, Operations & Sales Colleagues, Planners What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds. Are you interested? Heres what you can expect when you join us Attractive Incentives Annual Performance Based Bonus Group Mediclaim Insurance Policy Travel Reimbursement

Key Skills: Key Account Management, Security Projects, Functional Area: Security Services Purpose: As the G4S contract security program matures in India, there is significant opportunity to add a direct manager that oversees the operation and assist the customer. This document is a brief job description of roles and responsibilities, and can be adjusted as mutually agreed upon. General Responsibilities The National Account Manager NAM directly supports the Corporate Security team. NAM s oversee the organizations security operations, collaborate with governance, and provide insight on best practices. Act as single point of contact for G4S, for all the sites. Ensure KPI s/MSA are within compliance; develop corrective action for areas in need of improvement. Identify efficiencies and cost saving opportunities. Responsible to ensure proper invoicing accuracy, and limit invoice errors. Responsible to ensure that all the compliance related to law of the land are adhered hundred percent across all the sites in India. Responsible to ensure correct and timely salaries are paid to resources deployed at UHG sites. Ensure services are provided as per scope of services provided in masterservice agreement. Provide operational support for contracted locations. Proactively engage in local operations, identify risks, and collaborate with local teams. Support special projects, disaster / emergency responses, and additional service requests. Report as a client/employee liaison during normal operations to include special/emergency services. Maintain compliance with company policies and procedures (G4S & UHG Policy). Report foreseeable security service issues and identify areas of improvement. Oversee daily workload for account managers assigned to various branches. Identify, escalate and implement best practices across the region. Audit support and execution. Carrying out other projects as directed by the Global Account Director and customer. Specific Duties and Essential Functions Daily Activities: Directly support constant change and growth of Corporate Security programs. Constant collaboration, level setting expectations, and realignment with critical partners. Special projects and assignments from Corporate Security Daily Service Operations Address Staffing Issues/Levels Short Term Requests (Coordination/Office Communication) Financial Analysis (Requests/Input Financial Requests for Governance) Local Office Communications (Issues/STSR/Updates/KPI s) Monitoring Emails (UHG, & G4S) Security Access Issues Updating Spreadsheets/Trackers Identifying Gaps in Security Services Weekly Activities: Tour Completion Progress Removal of Services (Coordination/Communication) Permanent Add Requests (Acquisitions) Site Supervisors/Leaders Communications & Meetings Staffing Report to identify staffing levels and open posts with solution Access/Patrol Badge Updates Updating Rates/HPW/Active Sites Routing Equipment Requests

Job Summary: To manage and impact improvement in the Affluent Clients' Service parameters and the delivery of client experience so that Affluent Banking becomes a benchmark in customer service for premium banking customers in the industry. Responsibility Areas: Support in managing all Private Bank sales and service activities for the assigned region Provide complete and comprehensive information to customers on products, services and ensure best services are provided to them Analyze clients cash, capital, and investment needs Monitor the performance of client accounts and suggest ways to improve returns Ensuring appropriate control framework is in place and operations risk are properly managed Automating key activities of the business to gain efficiency in delivery Streamlining of the digitization activities in the process Assure adherence to the guidelines set by the bank Ensure bank meets the audit, compliance regulatory requirements Gather latest Market intelligence and track benchmark against best practices in competitor banks. Manage and improve the customer journey and partner experience to differentiate the bank from competition Evaluate the feasibility of Digital enablement from offering, channel process point of view and ensure its implementation to improve overall operational efficiency Collaborate with other departments and functions to provide best-in-class products and service offerings to the customer Preferred Skill Set: Prior experience in managing Service Delivery and client experience agendas roles at a level of geographic zone / pan-India central role Will bring a mix of business acumen and Service orientation to be able to create service excellence as a culture with a view to enhance business value Excellent communication, analytical & reviewing skills Inter-personal coordination & Team Player Previous exposure to CRM systems and Finacle is a critical skill. Excellent ability to use Excel and PowerPoint

Hi, Menka here from Onboard HRServices!! Inviting Females for Role Customer Service Manager - Operation HL/lap with Leading NBFC at Jalandhar! Please send me your Updated resume on menka@onboardhrservices.com

Roles and Responsibilities Manage after-sales service operations, ensuring timely resolution of customer complaints and issues. Provide excellent customer support through phone calls, emails, or chats to resolve queries related to products/services. Handle incoming customer inquiries, troubleshoot problems, and escalate complex issues when necessary.

COMPANY OVERVIEW TAK Technologies Pvt. Ltd. is a DPIIT, MSME, NSIC, and ISO-certified company with nearly 25 years of experience in manufacturing and integrating security systems. It specializes in Opto-electronic equipment, armored safety solutions, and providing comprehensive security services to Indian Defense and Government establishments. The company is an Original Equipment Manufacturer (OEM) with its own assembly line and a workforce of over 100 professionals. TAK Technologies proudly unveiled the DarVi” brand in the year 2012, marking a significant milestone in their commitment to excellence in the field of Opto-electronics. Key Certifications and Expertise • DPIIT (formerly DIPP), MSME, NSIC, ISO 9001, 14001, 18001. • Expertise in serving Indian Defense and Government institutions. • To ensure the quality and reliability of our own manufactured products, TAK took the initiative to establish a state-of-the-art testing and thermal calibration lab in 2016. Accredited by the esteemed Government organization NABL (National Accreditation Board for Testing & Calibration Lab), this facility underscores our commitment to meeting rigorous standards. Major Offerings • Security System Integration o Design, installation, testing, and commissioning for high-security government and defense locations. o Services include access control, CCTV surveillance, gate management, and perimeter security systems. • Opto-Electronic Manufacturing o Night vision devices (monoculars, binoculars) with exclusive partnerships • Smart Fence Systems o Electric fence solutions to ensure perimeter security. • Advanced Surveillance Systems o Cellular firewalls, IMSI catchers, and mobile surveillance devices. • Annual Maintenance Contracts (AMC) o Comprehensive support for security systems across multiple government and defense establishments. Role & responsibilities 1. Provide leadership and strategic direction to the Support Services department. 2. Oversee financial management, resource allocation, and execution of AMCs. 3. Responsible for the sales and support of AMC/Services business and to ensure that a good gross margin is achieved. 4. Achieving AMC revenue generation target as set by the company by task allocation to support team. 5. Meeting/Negotiation with potential Customers for Third Party AMCs. 6. Responsible for process improvement and re-structuring of Support Department. 7. Regularly Conduct Support review meetings and advise Management for AMC progress, new AMCs and Manpower planning. 8. Regular follow up with Client for Fund Availability. 9. Overall responsibility for all aspects of Support department including Maintenance of Tools & utilities and other Company assets. 10. Monitoring AMCs with respect to cost, resource deployment, time over-runs, quality compliance and manpower planning to ensure timely execution of AMC. Preferred candidate profile: 1. From Electronics background 2. Having experience in Electronic Integrated security, Office Automation, hardware and networking industries. 3. Must have experience in handling Government and Defence clients. If interested please call 9891783123

Position: Service Manager Location: Pirana, Ahmedabad (with Occasional Travel Pan-India) Department: Service (After Sales) Salary: (4.0 - 6.0) LPA (No bar for the right candidate) Type: Full-time About Us: At PressureJet Systems, we believe that exceptional service fuels our reputation. With a global presence in 50+ countries and a legacy of over 25 years, we lead the industry in High-Pressure Plunger Pumps and back our quality with premium service support. As a Service Manager, you'll not just manage operations you'll drive performance, enhance client satisfaction, and create lasting value through world-class service. The Role: Were seeking a performance-driven Service Manager to lead our Service Department. Youll be responsible for complaint resolution, engineer supervision, strategic service planning, spare parts management, and driving AMC/spares revenue. If youre analytical, detail-oriented, and passionate about building high-performing service teams, this is your ideal next step. Key Responsibilities: Team Management & Supervision Allocate complaints and track escalations Monitor field engineer KPIs and conduct performance reviews Conduct regular training, mentoring, and audits Lead weekly/monthly team meetings and maintain engineer-wise dashboards Complaint Resolution & Client Satisfaction Ensure SLA-compliant complaint acknowledgment and resolution Handle escalated/critical client complaints directly Approve spare parts usage and discount requests Conduct RCA for repeat complaints and institutionalize learnings Depo Repairs & Spare Management Approve spare dispatches and quotations Coordinate with inventory and production teams for availability Optimize service costs and ensure first-time-fix efficiency Revenue Generation Drive AMC renewals and proposal conversions Ensure spare part sales during all service interactions Proactively identify service upselling opportunities Reporting & Analysis Maintain TAT, AMC, NPS, spare usage, and recurring complaint reports Track training hours and team retention Oversee travel cost optimization and service cost per visit Cross-Functional Coordination Liaise with Design, Purchase, Sales, Production, and Accounts to align service needs with business goals Required Skills and Competencies: Technical Expertise: In-depth knowledge of service operations and high-pressure systems Understanding of installation, commissioning, and RCA techniques Cost analysis, quotation preparation, and AMC structuring Proficiency in Excel, CRM, ERP tools Soft Skills: Leadership and team management Analytical and decision-making capabilities Strong communication and conflict resolution Customer negotiation and satisfaction handling Educational Qualification: Diploma/B.E. in Mechanical or Production Engineering Experience: 4+ years of hands-on experience in service, including team management Travel Requirements: Occasional travel for audits, escalated complaints, and AMC discussions Why You'll Love Working with Us: Leadership Role: Shape the future of PressureJets service excellence Growth-Focused Culture: Develop technical, strategic, and managerial expertise Purpose-Driven Impact: Elevate customer experience and internal efficiencies Cross-Departmental Exposure: Work closely with core business functions Contact Person: Aadarsh Vajpai hrm@pressurejet.com | +91 63529 24655 Office: Pirana, Ahmedabad | Branch: Thaltej, Ahmedabad

ParentPay Group - India is looking for Senior Application Ops Engineer to join our dynamic team and embark on a rewarding career journey Analyzing customer needs to determine appropriate solutions for complex technical issues Creating technical diagrams, flowcharts, formulas, and other written documentation to support projects Providing guidance to junior engineers on projects within their areas of expertise Conducting research on new technologies and products in order to recommend improvements to current processes Developing designs for new products or systems based on customer specifications Researching existing technologies to determine how they could be applied in new ways to solve problems Reviewing existing products or concepts to ensure compliance with industry standards, regulations, and company policies Preparing proposals for new projects, identifying potential problems, and proposing solutions Estimating costs and scheduling requirements for projects and evaluating results

Skilled Worker / Semi-Skilled Worker | Full-Time | Field Operations Vestas is the world leader in wind technology and a defining force in the development of the wind power industry. Vestas core business comprises the development, manufacture, sale, marketing and maintenance of Wind Turbines. Come and Join us at Vestas! Region APC > Service APAC > Service India Customer Service Department handles Post-sales Service Operations to meet the contractual obligations with customers. Responsibilities: Attend to breakdown maintenance on-call; ensure WEGs and related equipment are maintained in neat and technically acceptable conditions according to standard engineering practices Document the work done indicating consumption of spares/consumables, list further actions along with targeted completion dates Ensure self-safety & report any abnormalities to the site in charge Report abnormalities on OH lines and take corrective action in consultation with the SI; inform SI of any abnormalities noticed that cannot be fixed immediately Keep up-to-date with all operating/maintenance manuals, checklists, service bulletins, etc. applicable to the WEG and associated equipment; carry out servicing activities as per the latest certified checklists, manuals, and service bulletins Ensure safety and care of all tools, tackles, measuring instruments, and spare parts in custody Comply with all HSE / ISO & all other statutory requirements Ensure site office and guest house are maintained in good condition; monitor the performance of security personnel/operators, report non-compliances Assist in the sub-assembly of WEG components at the factory premises whenever required Qualification: Diploma with 4 to 6 years of relevant experience or BEE with 2 to 4 years of relevant experience Electrical Supervisor License preferred Competencies: Basic knowledge in safety and heavy lifting equipment, preferably with institutional training in heavy lifting practices and working at heights Basic computing skills and ability to work on online reporting systems Effective communication skills Effective reporting skills Proficiency in coordinating skills Vehicle driving skill with valid license What We Offer Vestas provides an open, respectful, and global culture, an attractive compensation package, and long-term career development. We care and respect all employees and will offer: On the job training, an ideal platform for professional and personal development, Bonus Program &, etc. In return, we expect you to go the extra mile to achieve results. Additional Information The work location is in Karnataka. Please note : We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 31st July, 2025. Learn more about Vestas at www.vestas.com and follow us on our social media channels. BEWARE RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https: / / www.vestas.com / en / careers / our-recruitment-process DEIB Statement At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future. About Vestas Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives.

Job Description REPORTING TO: Cloud Service Operations Lead, Environment Testing Europe GEOGRAPHICAL REPORTING LOCATION: Bengaluru / India WORKING LOCATION: Bengaluru / India OVERALL OBJECTIVES: As part of the IT Infrastructure Support Team for Eurofins Food, Feed and Agro Testing Europe, you will join a growing international team to work on to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups Cloud infrastructure. Your role will be to support daily Cloud operations tasks and to design & implement new infrastructure or migrate the existing components to Azure cloud. You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require strong Azure virtualization, O365, AD, Identity & Access, Security and Networking skills. Open mind and ability to cooperate with multiple individuals in a multicultural environment is essential. You will get an opportunity to drive Eurofins major IT Infrastructure transition and transformation across Food, Feed and Agro Testing Europe Businesses. SPECIFIC ASSIGNMENTS : Maintain current IT User Zones and IT Application Availability Groups Cloud infrastructure Design, plan and implement IT Infrastructure Transformation / Integration / Segregation throughout Food, Feed and Agro Testing Businesses across Europe. These projects will be aimed to perform installations, configuration and migrations of enterprise-level IT infrastructure systems to cloud solutions (Azure, Azure AD, Active Directory, Office 365, etc.) Propose and deliver solutions that best meet the business needs in terms of security, cost and effectiveness Work close with Server, Virtualization, Network, Application team members do deliver the IT Infrastructure as wider project. Act based on the end to end view of the Infrastructure Document the solutions delivered and help to transition the service to regional teams in final stage of the project Years of exp : 10 to 13 years REQUIRED SKILLS : An ideal candidate should have strong experience in all of the below: Strong experience with: MS Active Directory administration (GPO, gMSA, SPN, KRBTGT, tiering model) Strong experience with: Azure Virtual Machines, Subscriptions, Resource Groups, Storage Accounts, Azure AD Connect, Azure Policies, Conditional Policies, Azure Virtual Desktop Good experience with: O365 & Exchange Online (Licensing, Administration, Exchange management experience) Good Azure Networking & Security knowledge: VNETs, Subnets, Peering, Network Security Groups Deep knowledge of Azure Active Directory (AAD) and IAM concepts Good knowledge of Azure DevOps (administration and usage). Powershell scripting (complex scripts/analysis of scripts) A collaborative team playerAbility to read, understand and create technical documentation of the delivered solutions Very good command of English written and spoken Ability to present technical projects on meetings. Azure design at enterprise level Service Endpoints/Private Endpoints Load Balancers Storage availability - LRS, ZRS, GRS, RA-GRS, RA-ZRS Ansible for Azure automation Terraform VM Monitoring Familiar with VM availability - Availability Zones, Sets, Fault Domain, Update Domain Azure Policy and Conditional Access Policy Enterprise App registration Azure price calculator experienced Accustomed to using ITSM tools, BMC Helix. Below skills will be an advantage: Azure Bastion understanding Other cloud vendors experience (AWS, GCP etc.) PKI PAM

Were seeking an experienced Platform Operations Manager - Linux & Storage to drive our global technical operations of Linux and Storage & Backup environment within our Infrastructure Hosting Platform. Youll be at the forefront to manage and lead the operations, management, and support of our enterprise Linux Server platform and Storage Infrastructure-as-a-Service (IaaS) capabilities hosted both on-premises and in Public Cloud. The ideal candidate will be responsible for ensuring the stability, reliability, and performance of the environment leading a team of L1- L3 Operations Engineers. If you have good experience in leading and managing a team that s responsible for Linux and Storage & Backup operations, and thrive in large, geographically dispersed enterprise environments, this role is for you. You and the team will work with our most critical infrastructure, supporting sites in multi-datacenter stretch clusters. Our goal is to enhance infrastructure availability and reliability through repeatable patterns, innovative architectural designs, and improved observability to prevent outages and drive value across the organization. In this role, youll provide technical expertise and leadership, guiding operations teams and collaborating with other platform infrastructure SMEs to deliver daily operations effectively. How You ll Succeed Be Bold - You will drive Infrastructure Operations to never have to fix the same problem twice through adoption of AI OPS, Event Driven Automation, and robust Observability. Be Fast - You will accelerate initiatives in areas such as: Infrastructure AI OPS automation, cloud IaaS management, and cloud infrastructure as code to enable critical business projects. Be Proactive - You will have groundbreaking chances to transform our operations processes using proactive, predictive, and automated AI & Observability capabilities. Be Your Best - You will bring a high learning agility and Infrastructure operations / engineer skills to help us enable the Lilly Technology strategy, identifying tech opportunities, and accelerate our AI OPS journey. Key Responsibilities : Operations management Maintain service operations to ensure sustainability. Incident, Change, Service Request and Problem management. Maintaining, tracking, and reporting of service levels. Manage day-to-day operations and enhance systems, processes, and best practices. Collaborate with other TechLilly functions and stakeholders to align operations with organizational objectives. People management Lead, motivate, and support a large team within a time-sensitive and demanding environment. Oversee staffing plans, recruitment, and onboarding of resources. Ability to organize, delegate, and leverage resources to accomplish objectives. Monitor employee and team performance, offering coaching, training, and feedback for improvement. Conflict management. Leadership skills: Demonstrated ability to provide technical leadership and guide teams in high quality, agile focused, team-based, enterprise-grade, infrastructure solutions delivery globally. Strong analytical, problem solving & organizational abilities. Keen planner, strategist & implementer with demonstrated abilities in IT infrastructure planning and management for streamlining business operations and organizational and time management skills An effective communicator with excellent relationship building & interpersonal skills. Excellent meeting management and reporting skills with exceptional customer service skills. Cultivate and maintain relationships with vendors and suppliers. Identify and quantify all the risks, define mitigation plan and monitor all risks on regular basis. Stay updated on industry trends and best practices. Integrate new technologies and business processes as needed. Stakeholder Collaboration: Work closely with business units, application teams, and other IT departments to address requirements, dependencies, and operational needs. Communicate effectively with stakeholders, providing updates on operational performance, projects, and incidents. Additional skills: Technical Leadership : Provide expertise and leadership to turn ideas and concepts into effective solutions. Mentor team members and share knowledge to elevate team performance. Automation Focused : Embrace an automation-first mindset and work with team to leverage scripting and exposure to various tools to automate processes and improve efficiency. Collaboration : Work closely with other IT teams and vendors to implement and support innovative solutions, fostering a collaborative environment. Audit : Assist in periodic external and internal audits of server environments and configurations to identify and mitigate risks. Policy Adherence : Ensure adherence to organizational security policies and regulatory compliance requirements. Infrastructure Optimization : Optimize, configure, and maintain private cloud infrastructure capabilities. Build, configure, and maintain systems to enhance overall performance. Qualifications and Experience: Education: Bachelor s / Master s degree in computer science, Information Technology, or a related field. (or equivalent experience). Certifications : Certifications in Linux and Storage & Backup technologies are a plus. Experience : Overall experience of 15+ years in IT infrastructure and Server/Storage platform operations with a minimum of 5 years in leading a team responsible for Linux / Storage & Backup administration and operations. Additional Information: Role located in Hyderabad (relocation required) Availability to work flexible work hours is/may be required. This team will support continuous operations across two shifts and therefore, this role will require non-standard work hours, and some work on weekends and holidays. Appropriate adjustments in benefits will be provided for employees working non-standard hours where applicable. . .

The WHS Manager will be responsible for partnering with a site operations team at AMZL Stations to execute company safety policies and ensure compliance to all applicable local and regional regulations. By leveraging lean principles and kaizens, this individual will lead continuous improvement initiatives to reduce conditional and ergonomic risk in our processes to ensure a safe and healthful working environment for our Associates. The WHS Manager must demonstrate the ability to build trust and confidence with the Operations Team and influence change through providing comprehensive risk assessments and safety data analysis. The WHS Manager must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. This individual must instruct and train Operations Leaders in company safety policies and assist the operations site teams in incorporating our safety standards at their site. The WHS Manager will be required to identify best practices and incorporate these best practices into our standards to continuously improve company safety policies. The WHS Manager will be required to possess excellent safety program and relevant safety, environmental and ergonomic knowledge and demonstrates this expertise when working with Operations. The WHS Manager will be responsible to lead a WHS & Safety team members: Safety Specialist, Safety Coordinators, Onsite first aid Associates. This individual must create and execute leadership development plans for their Safety Associates on their team. They must communicate safety team expectations and give frequent and appropriate feedback to their safety teams and ensure they are executing to the core competencies of an Amazon safety professional The WHS Manager is responsible for partnering with senior Cluster Operations Managers for WHS and environmental compliance in their clusters. This role facilitates safe operations for stations with a capacity of 40K to 80K unit shipments in BAU and up to 120K units during peak. The role has to work closely with Cluster Operations Managers, 6 Station Managers, and Support Partners from SLP, PXT, and RME. This is a people manager role responsible for blue-badge officers, three yellow-badge supervisors, and 6 contingents yard marshal employees. This manager will need to maintain building and process path level Risk assessments in order to recommend control measures to pre-empt injury to associates. This position maintains audit records and Austin entries for the cluster, according to global safety standards and local regulations. This position requires the confidence, Subject Matter expertise and communication skills along with and cross-business coordination abilities to be able identify, scope and roll out safety improvement projects in their cluster. The WHS Manager will need to analyse data of injuries, Near Misses and Dragonfly inputs to identify trends to help the Region in decision-making to drive improvements. Effective communication, both verbal and written, is crucial for this role. This manager is responsible to educate and drive awareness on WHSMS procedures and drive standardization through identification and correction of Non-compliance to standards. The WHS manager will drive the Site Self-Audits on these WHSMS procedures at a high bar to ensure zero non-compliance in legal audits. The manager will need to build effective partnerships across functions such as HR, Facilities, Operations, and WHS Peers to be able to support their team to raise the bar on safety reporting and CAPA closures. During peak periods, they anticipate and mitigate potential safety hazards and scale up safety awareness of new hires in the cluster. Making informed decisions in ambiguous situations and knowing when to escalate issues is crucial to operate in the fast-paced Last Mile business. WHS manager will lead a team of WHS employees will communicate team expectations and goals, providing regular and actionable feedback. Reducing team attrition rates and developing employees for promotion are key objectives. They will conduct consistent one-on-one meetings and support career growth plans for their team. Assigning stretch assignments based on skill sets and developmental needs is part of their role. This manager will recognize and reward individual and collective successes frequently and balance daily routines with coaching, development, and continuous improvement initiatives for their team. Science graduate / Diploma in Engineering / Engineering Degree + Safety Diploma from recognized institute / NEBOSH IGC or Diploma 3+ years of increasing responsibilities in WHS or environmental programs in manufacturing, production, or service operations experience Knowledge of Microsoft Office products and applications and the use of pivot tables and the development of charts and graphics Experience in Distribution Center or Manufacturing EHS with mix of exempt and non-exempt employees at a site of at least 250 people Experience implementing lean principles and process improvement in an operational environment

Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations Associate Qualifications: BCom Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). What are we looking for CL12CL12 Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAdaptable and flexibleWritten and verbal communicationCollaboration and interpersonal skillsAbility to meet deadlinesAbility to work well in a teamMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Order to Cash - Cash Application Processing Designation: Order to Cash Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Receive and deposit customer payments, apply cash remittances and credits/ adjustments, maintain bad debt reserves and allowances, prepare Accounts Receivable reporting, and post and reconcile Accounts Receivable activity to the general ledger. What are we looking for Execution of manual and automated payments through global banking system or portalsCooperate closely with AP, Control and Treasury teamsPerform Bank Reconciliation Rec at Month-endEffective SOX controlsSupport both internal and external audit processesMonitor critical payments and be aware of country specific requirementsCarry out other duties as and when business requirements dictate as may be reasonably be expected by line managerBe fully aware of personal workload, prioritise and organise to ensure deadlines are achievedEnsure a high standard of professionalism is maintained and that customer care is foremostMaintain a high standard of housekeeping in the work area and departmentContribute to the development of systems and improvement in working practices and processesBe fully familiar and conversant with department and company policies, procedures and processes, ensuring all work and actions undertaken are in full compliance at all timesHigh-volume data entry that includes processing, analyzing, and accurately applying all incoming payments for all customer accounts from various sources including:Posting Daily Deposits against invoices:checks, ACHs and wiresIntercompany transactions:processing transactions to and from other ledgersCredit Cards:processing customer credit cards with sensitive information, and accurately applying to correct invoices.Identify and communicate discrepancies in payments received with department credit analysts.Work with Intercompany accountants and general accounting to ensure proper closeout of invoices.Communicate to sales and project management on the status of accounts and payments.Research unidentified payments for proper postingResponsible for a month-end closing activityProvides quality and professional customer service to all internal and external A/R personnel.Additional tasks/duties as assigned by Finance Management and Supervisor/Manage Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years Language - Ability: English(Domestic) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Reviewing of photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our Clients terms of services. The content may cover may be sensitive in nature. Ensuring every piece of content in violation of clients terms of services is accurately identified and flagged for action in a timely manner. What are we looking for Adaptable and flexibleAgility for quick learningAbility to work well in a teamWritten and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Customer Service Technology Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred herePlatform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for Ability to perform under pressureWritten and verbal communicationAbility to work well in a teamAdaptable and flexibleAgility for quick learning Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Order to Cash - Cash Application Processing Designation: Order to Cash Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Receive and deposit customer payments, apply cash remittances and credits/ adjustments, maintain bad debt reserves and allowances, prepare Accounts Receivable reporting, and post and reconcile Accounts Receivable activity to the general ledger. What are we looking for Execution of manual and automated payments through global banking system or portalsCooperate closely with AP, Control and Treasury teamsPerform Bank Reconciliation Rec at Month-endEffective SOX controlsSupport both internal and external audit processesMonitor critical payments and be aware of country specific requirementsCarry out other duties as and when business requirements dictate as may be reasonably be expected by line managerBe fully aware of personal workload, prioritise and organise to ensure deadlines are achievedEnsure a high standard of professionalism is maintained and that customer care is foremostMaintain a high standard of housekeeping in the work area and departmentContribute to the development of systems and improvement in working practices and processesBe fully familiar and conversant with department and company policies, procedures and processes, ensuring all work and actions undertaken are in full compliance at all timesHigh-volume data entry that includes processing, analyzing, and accurately applying all incoming payments for all customer accounts from various sources including:Posting Daily Deposits against invoices:checks, ACHs and wiresIntercompany transactions:processing transactions to and from other ledgersCredit Cards:processing customer credit cards with sensitive information, and accurately applying to correct invoices.Identify and communicate discrepancies in payments received with department credit analysts.Work with Intercompany accountants and general accounting to ensure proper closeout of invoices.Communicate to sales and project management on the status of accounts and payments.Research unidentified payments for proper postingResponsible for a month-end closing activityProvides quality and professional customer service to all internal and external A/R personnel.Additional tasks/duties as assigned by Finance Management and Supervisor/Manage Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Record To Report - Account Reconciliations Designation: Record to Report Ops Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.A type of general ledger account which contains a summary of sub-ledger accounts. Because the reconciliation account only provides a summary, no transactions are directly posted to the account. What are we looking for Ability to work well in a teamProblem-solving skillsAbility to perform under pressureDetail orientationAbility to establish strong client relationshipNA Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

Skill required: User-Generated Content Moderation - Content Moderation Designation: Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(Domestic) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature What are we looking for Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives. Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks. SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed. Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken. SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process. Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, Performance Reporting:Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. Attendance Tracking:Accurately track team attendance for billing purposes.Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy.Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocols.oThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practicesLeadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices. Roles and Responsibilities: Communication Skills: oExcellent verbal and written communication skills to convey information clearly and conciselyoThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skills oAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practicesLeadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices. oTime management and organizational skills to prioritize tasks and meet deadlines.Communication Skills: oExcellent verbal and written communication skills to convey information clearly and concisely.oActive listening skills to understand team members concerns and provide effective feedback.Problem-solving and Critical Thinking:Analytical skills to identify issues, assess situations, and find practical solutions. Ability to think critically and make informed decisions under pressure.Performance Management:Skill in setting performance goals and monitoring team members progress. Capacity to provide constructive feedback and coach team members for improvement. Ability to conduct performance evaluations and implement performance improvement plans.Technical / Domain Proficiency:oStrong understanding of the relevant business process and industry-specific tools. oProficiency in using software and systems necessary for team operations. oAbility to analyze data and generate meaningful insights to drive performance improvements.Conflict Resolution:Capability to manage conflicts within the team and mediate disputes. Skill in maintaining professionalism and promoting harmony in challenging situations.Adaptability and Flexibility:Openness to change and ability to adapt to evolving business requirements. Flexibility to manage unexpected challenges and adjust plans accordingly.Client and Stakeholder Management oStrong interpersonal skills to interact with clients and stakeholders. oAbility to understand client expectations and manage relationships effectively.Attention to Detail:Thoroughness in reviewing and validating work for accuracy and quality. oAbility to identify process gaps and areas for improvemen Qualification Any Graduation

Skill required: Delivery - Customer Insight & Marketing Analytics Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Process by which data from customer behavior is used to help make key business decisions via market segmentation and predictive analytics. This information is used by businesses for direct marketing, site selection, and customer relationship management. What are we looking for Customer Insights Analytics Insights Storytelling Insight generation and presentation Familiarity with BI Tools, Kantar Track Adaptable and flexible Agility for quick learning Commitment to quality Written and verbal communication Ability to work well in a team Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day-to-day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Qualification Any Graduation

Skill required: Digital Inside Sales - Inside Sales Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do This position is responsible for driving product adoption, deliver high levels of business value, and cultivate deep customer relationships. This role will be responsible for all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Provide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. What are we looking for Customer Relationship Management:Develop and maintain strong, long-lasting relationships with key stakeholders in your customer accounts.Onboarding and Training:Guide new customers through the onboarding process, ensuring they are set up for success and fully understand how to use our products.Churn Risk Identification:Monitor customer health scores and usage data to identify early signs of dissatisfaction or potential churn.Retention Strategies:Develop and implement targeted retention strategies to address customer pain points and improve satisfaction. Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value.Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success.Act as an extension of the customer, being a proactive advocate within Vertex and the customer to accomplish defined objectives.Proactively grow the breadth and depth of strategic relationships within assigned customers.Help customers calculate and monetize business value by driving quarterly reporting with customers; measurBachelors DegreeFour (4) plus years of customer success, account management, or sales experience in SaaS or similar industry.Two (2) plus years in a customer service-oriented role required.Broad knowledge and experience in Sales and Marketing processes and systems.Experience with Sales and Marketing technology such as Salesforce, etc.Or equivalent combination of education and/or experience Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Capital Markets Services - Account Reconciliations Designation: Capital Markets Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Applied Technology & Operations for Markets (ATOM) is a multi-client processing on-demand service platform. A trade processing service for the trading and treasury entities of our clients that they can plug onto in parts or entirely while focusing their efforts on what differentiates them on the market. ATOM BPaaS leverages cloud hosted architectures to deliver high quality run and change services. It integrates infrastructure and IT management services with business processes execution supported by an orchestrated layer of intelligent operations assets.Looking for someone with capital market experienceA type of general ledger account which contains a summary of sub-ledger accounts. Because the reconciliation account only provides a summary, no transactions are directly posted to the account. What are we looking for Agility for quick learningProcess-orientationWritten and verbal communicationCommitment to qualityStrong analytical skills Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Sales Insights & Intelligence - Sales Enablement Designation: Analytics and Modeling Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.You will need an understanding of using Accenture sales processes, tools, metrics, and techniques that support our aggressive sales goalsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for " 10+ Year of overall experience with minimum 3 years in backend Sales Operations processes /Customer Service/Incident Management with at least 4 years of experience in leading teams of 30+ Employees Work experience in sales support and reporting related positions is preferred Experience in creating sales reports, proficient in using Excel functions, and preferably familiar with Power Query, Power Pivot and Power BI Preferably with experience in Software & Platforms industry, and knowledge of data and cloud infrastructure products. Responsible, strong communication skills, able to support customers in sales reporting and sales opportunity management. Able to accept flexible working hours and occasional overtime; Workflow management, Work assignment and tracking it to closure Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook) Experience in working as Subject Matter expert, Training delivery, Supporting new transitions, Building Process maps and DTPs, Root Cause Analysis and coaching team members Experience in managing clients independently and Relationship Management Excellent Program and Project Management skills Escalation Management SLA & KPI Management"" Ability to establish strong client relationship Ability to manage multiple stakeholders Adaptable and flexible Collaboration and interpersonal skills Problem-solving skills Commitment to quality Negotiation skills Process orientation Agility for quick learning Roles and Responsibilities: "Reporting & Business Strategy Leadership:Take ownership of the strategic direction of business analysis and reporting. Ensure that the team produces reports that align with both tactical and strategic sales goals.Tailored Reporting Leadership:Lead the creation of customized reports, ensuring that they not only meet the immediate needs of the sales team but also offer long-term strategic insights.Sales Communication & Risk Oversight:Manage and ensure the smooth operation of sales communication meetings, including tracking the status of sales opportunities and proactively addressing any risks or challenges.Inquiry and Issue Resolution:Lead responses to complex inquiries from the sales team regarding business data, ensuring that all questions are answered accurately and promptly. Act as a point of escalation for challenging issues.Team Leadership & Development:Lead a large team (30+ employees), focusing on professional development, team performance, and continuous improvement in report generation, communication, and data analysis.Strategic Process Improvement:Lead efforts to continuously optimize sales reporting processes, introduce new tools or technologies, and drive improvements to ensure that insights provided to the sales team are impactful and timely." Qualification Any Graduation

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Inbound Sales Representative Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for Written and verbal communicationAbility to work well in a teamAdaptable and flexibleAgility for quick learningAbility to meet deadlines Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation