2386 Service Operations Jobs - Page 20

1) Lead generation (B2B sales) 2) Project Execution Support-documentation 3) Troubleshoot, Errection and commissioning of Flowmeters, Effluent/Emission monitoring system, Piezometers and other instruments. 4) Team Management.

Job Description Oversee Service Operations : Lead and manage daily operations of the service department, ensuring high-quality repairs and customer satisfaction. Team Leadership : Recruit, train, and manage service staff, including technicians, service advisors, and support staff, to maintain a high-performing team. Customer Relations : Foster strong customer relationships, handle escalations, and implement processes to improve service quality and customer satisfaction. Financial Management : Develop and monitor the service department budget, manage expenses, and drive revenue through effective service promotions. Performance Tracking : Monitor KPIs for efficiency, service quality, customer retention, and profitability; implement corrective actions as needed. Vendor and Parts Management : Oversee vendor relationships and inventory control, ensuring timely availability of necessary parts and tools. Process Improvement : Drive continuous improvements in service processes to increase productivity, reduce costs, and meet industry standards. Additional Details Working Hours 9 Hours Work Timing 10:00 AM-7:00 PM Job Requirements Gender Male Qualification Graduation Language Hindi-Understand and Speak Excellent English-Understand and Speak Excellent Interview Details Priority Any Slot It will be change with respect to availblity of HOD Type Face To Face Company Details Client Of Cafyo Automobiles | Raipur, CG The company keeps their contact details confidential. You will be contacted once your profile is shortlisted.

Job Description Service Delivery: Supervising and coordinating service teams to ensure efficient and effective service delivery. Monitoring and maintaining service quality standards. Implementing and optimizing service processes to enhance customer satisfaction. Team Leadership: Leading and motivating service teams, including training, performance evaluations, and resolving personnel issues. Providing guidance and support to team members for successful service delivery. Customer Relationship Management: Building and maintaining strong relationships with clients or customers. Addressing customer inquiries, concerns, and feedback in a timely and professional manner. Service Improvement: Identifying areas for service improvement and implementing best practices. Continuously assessing service performance and taking corrective actions as needed. Budget Management: Managing service budgets, including cost control and resource allocation. Ensuring cost-effective service operations without compromising quality. Reporting and Analysis: Generating reports on service performance, key metrics, and service level agreements (SLAs). Analyzing data to make informed decisions and drive improvements. Compliance and Regulations: Ensuring that services comply with industry standards, regulations, and safety requirements. Staying up-to-date with relevant laws and regulations that pertain to the service operations. Additional Details Working Hours 9 Hours Work Timing 10:00 AM-7:00 PM Job Requirements Gender All Qualification Graduation Language Hindi-Understand and Speak Excellent English-Understand and Speak Excellent Interview Details Priority Any Slot It will be change with respect to availblity of HOD Type Face To Face Requirements Documents & Assets Document Or Assets Require Licence Yes (Two Wheeler) Documents Address Proof,Aadhar card Assets Smartphone,Two Wheeler Company Details Client Of Cafyo Automobiles | Raipur, CG The company keeps their contact details confidential. You will be contacted once your profile is shortlisted.

Job Description Perform routine maintenance checks on vehicles, including oil changes, tire rotations, and brake inspections. Diagnose and troubleshoot vehicle issues using diagnostic equipment and software. Repair and replace faulty parts, including engines, transmissions, brakes, and other essential components. Conduct thorough inspections of vehicles to determine necessary repairs and maintenance. Maintain accurate records of service performed, parts used, and customer interactions. Provide estimates for repair costs and discuss service options with customers. Ensure compliance with safety and environmental regulations during service operations. Stay updated on the latest automotive technology and repair techniques through continuous education and training. Assist in maintaining a clean and organized workspace and ensure tools and equipment are properly maintained. Work collaboratively with other technicians and support staff to ensure efficient shop operations. Additional Details Working Hours 8.30 Hours Work Timing 10:30 AM-7:00 PM Job Requirements Gender All Qualification Diploma/ ITI Language Hindi-Understand and Speak Excellent Interview Details Priority Any Slot It will be change with respect to availblity of HOD Type Face To Face Company Details Client Of Cafyo Automobiles | Raipur, CG The company keeps their contact details confidential. You will be contacted once your profile is shortlisted.

Job Description Job Responsibilities: Perform routine maintenance and inspections on cars, including oil changes, tire rotations, and brake checks. Diagnose and repair mechanical and electrical issues in vehicles. Utilize diagnostic equipment to identify problems and confirm/hybrid repair solutions. Replace worn parts or components, such as filters, spark plugs, and exhaust systems. Maintain accurate records of repairs, maintenance services, and customer interactions. Communicate effectively with customers regarding vehicle issues and provide estimates for repairs. Ensure compliance with all safety regulations and standards in the workshop. Stay updated with advancements in automotive technology and service techniques. Collaborate with other technicians and staff for effective service operations and problem resolution. Maintain cleanliness and organization of the workshop and tools. Additional Details Working Hours 8.30 Hours Work Timing 10:30 AM-7:00 PM Job Requirements Gender Male Qualification Diploma/ ITI Interview Details Priority Any Slot It will be change with respect to availblity of HOD Type Face To Face Company Details Client Of Cafyo Automobiles | Raipur, CG The company keeps their contact details confidential. You will be contacted once your profile is shortlisted.

Job Description Oversee the daily operations of the service department, including service writing, repairs, and customer interactions. Lead, mentor, and manage service staff to achieve high levels of performance and customer satisfaction. Develop and implement effective service department policies and procedures to optimize efficiency and effectiveness. Analyze service metrics and financial reports to monitor performance and identify areas for improvement. Ensure high standards of customer service by addressing customer concerns and resolving issues promptly. Develop marketing strategies for service promotions and upselling of services and products. Maintain compliance with manufacturer and regulatory standards for service operations. Coordinate with other departments, such as sales and parts, to enhance customer experience and operational synergy. Manage service inventory, ensuring that parts and supplies are available while minimizing waste and excess stock. Conduct regular training and development programs for service staff to enhance technical and customer service skills. Prepare and present regular reports to upper management on service performance metrics, budget statuses, and operational initiatives. Stay informed on industry trends, new technologies, and customer needs to drive innovation in service offerings. Additional Details Working Hours 9 Hours Work Timing 10:00 AM-7:00 PM Job Requirements Gender Male Qualification Post Graduation (MBA) Language Hindi-Understand and Speak Excellent English-Understand and Speak Excellent Interview Details Priority Only Relevant Slot It will be change with respect to availblity of HOD Type Face To Face Company Details Client Of Cafyo Automobiles | Raipur, CG The company keeps their contact details confidential. You will be contacted once your profile is shortlisted.

Overview We seek a highly motivated and organized individual to join our team as a Telecaller cum Office Admin and Client Service representative. The candidate will handle day-to-day office operations, manage clients, and make calls to prospective clients to provide exceptional customer service. Qualification: Graduate (Bachelor s Degree) Freshers Welcome. Spoken English Must. Job Description Making outbound calls to prospective clients, and explaining products and services for generating appointments. Generate leads/prospects over the phone Ability to develop maintain positive working relationships with the client Telecaller will be responsible for acquiring new clients, Identifying business opportunities, facilitating the creation of solutions for clients, account management, and revenue collection. Manage all aspects of office administration including but not limited to scheduling appointments, maintaining files, ordering office supplies, and ensuring a clean and organized office environment. Respond to client inquiries via phone, email, or in person in a professional and courteous manner. Provide exceptional customer service and ensure clients receive timely and accurate information about company products and services. Work collaboratively with other team members to ensure efficient and effective delivery of services. Assist in preparing reports, presentations, and other administrative duties as required. Excellent communication skills and attention to detail. Proficient in MS Office and other computer applications. Ability to work independently as well as in a team environment. Must be able to multitask and prioritize tasks effectively. Role: Back Office - Other Industry Type: Scientific Equipment Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Back Office Education UG: Any Graduate PG: Any Postgraduate Key Skills - Outbound Administration CVS Telesales Client Service Representative Office administration scheduling Account management Customer service MS Office. Good Afternoon we are a scientific equipment importer and supplier looking for a fresher with following job description. Tagged as: telecaller Before applying for this position you need to submit your online resume . Click the button below to continue. About Zebrafish India Zebrafish India is a scientific equipment company and works in Biotechnology and Scientific Education. Related Jobs Telecallers SSL-Education We are a renowned company in Education and training. Madurai, Tamil Nadu Full Time 2023-12-14 Telecaller V way Taxi Chennai Full Time 2023-12-17 TELECALLER GURMAN INDUSTRIES Thane, Maharashtra Full Time 2023-09-05

Job Title: Business Head – Automobile (Sales & Service) Location: Mysore CTC: Up to 18 LPA Experience Required: Minimum 25 Years Gender Preference: Male Candidates Only Industry: Automobile (Passenger & Commercial Vehicles) lead and manage

Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents KEY SKILLS AND COMPETENCIES 8-10 years exp in driving the service operations. Min 8 year of experience in managing the IM and MIM processes Preferably ITIL Expert, or Min two ITIL Intermediate certified professional Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Should have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere Ability to work in shift and flexible schedule Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building & Maintaining Relationships End to end ownership for customer satisfaction through levels of support Planning and organization & working well with Virtual Team Virtual Team Management Skills Relationship Management for services and vendors interface Mandatory Skills: ITIL Incident Mgmt. Experience: 8-10 Years.

Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents KEY SKILLS AND COMPETENCIES 8-10 years exp in driving the service operations. Min 8 year of experience in managing the IM and MIM processes Preferably ITIL Expert, or Min two ITIL Intermediate certified professional Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Should have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere Ability to work in shift and flexible schedule Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building & Maintaining Relationships End to end ownership for customer satisfaction through levels of support Planning and organization & working well with Virtual Team Virtual Team Management Skills Relationship Management for services and vendors interface Mandatory Skills: ITIL Incident Mgmt. Experience: 5-8 Years.

Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents KEY SKILLS AND COMPETENCIES 8-10 years exp in driving the service operations. Min 8 year of experience in managing the IM and MIM processes Preferably ITIL Expert, or Min two ITIL Intermediate certified professional Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Should have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere Ability to work in shift and flexible schedule Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building & Maintaining Relationships End to end ownership for customer satisfaction through levels of support Planning and organization & working well with Virtual Team Virtual Team Management Skills Relationship Management for services and vendors interface Mandatory Skills: ITIL Incident Mgmt. Experience: 5-8 Years.

Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents KEY SKILLS AND COMPETENCIES 8-10 years exp in driving the service operations. Min 8 year of experience in managing the IM and MIM processes Preferably ITIL Expert, or Min two ITIL Intermediate certified professional Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Should have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere Ability to work in shift and flexible schedule Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building & Maintaining Relationships End to end ownership for customer satisfaction through levels of support Planning and organization & working well with Virtual Team Virtual Team Management Skills Relationship Management for services and vendors interface Mandatory Skills: ITIL Incident Mgmt.: Experience: 5-8 Years.

As a Field Service Engineer I here at Honeywell, you will have the opportunity to provide technical support and expertise to our customers in the Industrial Automation (IA) business unit. You will be responsible for troubleshooting and resolving technical issues, ensuring the successful implementation of our solutions, and driving customer satisfaction. Your expertise and commitment to excellence will play a crucial role in the success of our field service operations and the growth of our business. In this role, you will impact the efficiency, productivity, and safety of our customers operations by providing exceptional technical support and service. At Honeywell, our people leaders play a critical role in developing and supporting our employees to help them perform at their best and drive change across the company. Help to build a strong, diverse team by recruiting talent, identifying, and developing successors, driving retention and engagement, and fostering an inclusive culture. YOU MUST HAVE Bachelor s degree from an accredited institution in a technical discipline such as science, technology, engineering, mathematics Minimum of 0 years of proven experience in field service engineering Strong technical knowledge and expertise in Industrial Automation technologies WE VALUE Advanced degrees in Electrical Engineering (EE) or Mechanical Engineering (ME) Experience in project management and execution Strong customer focus and ability to build and maintain relationships YOU MUST HAVE Bachelor s degree from an accredited institution in a technical discipline such as science, technology, engineering, mathematics Minimum of 0 years of proven experience in field service engineering Strong technical knowledge and expertise in Industrial Automation technologies WE VALUE Advanced degrees in Electrical Engineering (EE) or Mechanical Engineering (ME) Experience in project management and execution Strong customer focus and ability to build and maintain relationships Key Responsibilities Troubleshoot and resolve technical issues for customers Provide technical support and expertise for Industrial Automation solutions Collaborate with crossfunctional teams for successful solution implementation Conduct training sessions for customers and field service engineers Stay updated with industry trends and provide improvement recommendations Key Responsibilities Troubleshoot and resolve technical issues for customers Provide technical support and expertise for Industrial Automation solutions Collaborate with crossfunctional teams for successful solution implementation Conduct training sessions for customers and field service engineers Stay updated with industry trends and provide improvement recommendations

- Support the In-Service Operations/Maintenance activities of various Large, Medium and Small Gas Turbine Aero engines. - Support In service operation and engine overhaul by providing solutions to salvage engine components. - Working in a significantly challenging work environment. Typical Activities expected to be performed: - Technical Publication such as Aircraft Maintenance Manual [AMM] / Engine Shop Manual [ESM]/ Service Bulletin [SB]/Other Manuals content, creation and revision. - Investigation of Failure/ Non-conformance (Operational / Maintenance) and providing salvage solutions/repair options. - Technical Report Writing/Data analysis and computation. Work Experience Essential Skills: A proactive, energetic individual with: - In-depth knowledge of gas turbine aero engines, engine components and their function during engine operation/system. - In-depth understanding various damages and different salvage methods. - In-depth knowledge on part drawing reading and GD&T concepts. - Knowledge of various manufacturing/inspection/repair process, which can be applied to salvage components. - Knowledge in Engine/LRU assembly / disassembly and build shop. - Good understanding on Stress/Design/Material/Lifing analysis and substantiation reports. - Good technical writing skills in English, ability to read and interpret Technical Specifications, other engineering data related to components and system maintenance. -Understanding of various delivery excellence and quality control systems. Required Qualifications: - Bachelor/Diploma in mechanical / Aeronautical Engineering specialization with strong academic track record. - Minimum of 3+ years of experience in Aviation Engines / Turbomachinery / Aircraft product and Customer support Engineering, Design or Repair activities. - Ability to communicate effectively with all levels of the organization both internally and externally.

A competitive salary and benefits package (including but not limited to, bonus scheme, and Life Assurance) Generous holiday entitlement Roles where you can make a direct contribution to the success of the business. A focus on continued personal development. Access to 24/7 online/telephone GP service Paid time off work for volunteering in the community Opportunities to travel internationally representing Service Operations What you ll do: Installation, commissioning of modular portable fleets of generators, chillers, Load banks and Cooling towers. To carry out Preventive maintenance of company owned fleets as per maintenance schedule. To attend on-site service / breakdown calls. To monitor / track site performance in line with commitment to client, analyze performance parameters of on-site equipment s and take immediate corrective action with online support to site operator or in person if require. Comply with Aggreko servicing schedules and procedures. Spares, consumables planning and maintain minimum inventory at customer site. Training to operators/ technicians and ensure log sheets are recorded diligently. Ensure all customer operated sites having qualified operators to operate and maintain logbooks as per Aggreko standards. Maintain break down analysis reports and make awareness of the problem to other engineers. Ensure all equipment is prepared for hire in compliance with Aggreko Green Card procedure. Ensure all work performed reports are approved by client (on site) and are legibly produced. Ensure immediate response and minimal disruption to client s requirements. Ensure good housekeeping of work area and service vehicle. Effective troubleshooting to minimize downtime and unnecessary repair costs. Customer satisfaction externally & internally. Compliance to QHSE & ISO 9000 Policy and Procedures. Compliance with 24-hour call out policy. Reporting all utilized stock items form depot stores. Ensure all installations are carried out to Aggreko service manual standards. Ensure quality of workmanship to maintain and enhance performance of equipment. Reporting on competitor activity visible on customer s site(s). Maintain and enhance relationships and communication on site with client. Report any fuel spills, incidents or issues within the policy of QHSE. Displays a commitment to Orange Excellence initiatives. You ll have the following skills and experience: Minimum qualification required Diploma or Graduate in Electrical engineering. Candidate with Electrical supervisor license by government authority will be highly preferred but not mandatory. Minimum3 to 5 Years of Experience in Diesel Engine OEM, Rental power company or Utility maintenance comprising DG set, chillers etc. Hands on experience operation and maintenance of LHP - HHP Diesel engines. Previous Experience with Cummins / Iveco / Scania / Caterpillar Diesel Generator engines on LHP/HHP generators. Experience on operation and maintenance of diesel / gas generators and it s axillaries. Well versed to operate DEIF/Deepsea/carrel controllers. Worked Stamford/Leroy Sommer alternator for troubleshooting and minor repairs. To operate and Troubleshoot fault on switch gears / breakers (SIEMENS/Schneider) Basic knowledge on Synchronizing of generators, Hands on experience O&M and minor /major repairs of LV & HV transformers and switchgear panels. Operation and Maintenance, temperature control / HVAC equipment. Basic knowledge on operation and maintenance of AC & DC Load bank. Experience to work on HVAC fleets (Chillers/Cooling Towers/PHE/AHU) would be added advantage. Effective troubleshooting capability and ability to read electrical drawings. Good command of English language, spoken and written Good Communication skills must be able to complete reports legibly. Possession of light vehicle transport driving license essential for service vehicle driving. Skill desired to work on MS Office (word, Excel, power point etc.) Skill desired to operate forklift, Overhead crane. Preference for candidates located in the North Indian states. Join us, bring your energy, and grow your career.

Work with Distributor Team to develop and execute the After-sales business development plan for the country. o Prepare plans and execute the plan to continue improving / sustaining the Customer Retention for the focused products. o Monitor the Business KPIs like Repair Order trend, Contribution of Scheduled Maintenance to Running repair, Revenues, Revenue/RO to identify the improve opportunities and work with the distributor team to execute plans o Plan and Manage Customer engagement activities like Service Campaigns, Customer Meets, Non-reporting customer reach out plans. o Monitor the Spare parts sales trend through primary and secondary channel and execute strategic actions to improve business share. Improve Network Reach and Quality o Plan and implement the actions to improve network reach. o Ensure the quality of network as per guidelines. o Monitor the Process adherence quality at networks and drive improvements through Excellence programs. o Monitor the critical manpower adequacy in the network, their skill matrix, training plan adherence and certifications to deliver first time right attention. o Organize periodic Skill fests and organize local R&R mechanisms o Support the team to improve failure analysis and adhere to the warranty guidelines Drive Customer Experience Enhancement o Monitor the quality of customer feedbacks generated through different sources and improve wherever required. o Identify top 3-5 dissatisfaction contributors, to plan actions and address. o Drive proactive actions on product like Retro campaigns to address future complaints o Monitor the Customer Experience KPIs like Revisit rate / repeat repair rate/ Same Day Delivery rate / NPS / CSI / Concern per 1000 trends and drive improvement actions High level of engagement with Distributors and Dealers. o Ensure distributors and dealers get required support from M&M HO in terms of literature, tools, diagnostics, catalogues, etc. and maintain a healthy DSS o Engage with distributors and their team members on a regular basis to keep them appraised on the expectations, progresses, execution challenges to come out mutually agreeable solutions to be driven in a timely manner. o Support the distributor team in product concern resolution and timely product feedback from dealers to M&M technical team o Help distributors grow business through Service Marketing activities. o Visit fleet operators along with Distributor to instill confidence in our products and services. o Prepare and implement Spare parts pricing strategy o Work with distributors in implementing network improvement strategies o Help distributor in healthy inventory management Preferred Industries Automobile Education Qualification Bachelor of Engineering; Bachelor of Engineering in Automobile; Bachelor of Engineering in Mechanical General Experience 5-8 years of Customer Care management. DME) experience in Customer Service, Field Service Operations and Parts Operations in Automotive (preferably four-wheeler). Flair of Data Analytics preferred. International experience will be an added advantage Critical Experience Skillsets desired: High level of Business Acumen and exposure to dealerships systems and processes. Experience in handling critical high-volume dealers and customers is preferred. Strategic mindset with Execution Excellence. Field orientation in do and show High level of Customer and Process Orientation. Sound understanding on service financials - revenue & cost structures, inventory management etc. Good people management skills Sound technical knowledge with analytical skills Digital & Tech Savvy, aware on the changing trends and evolving customer expectations Analytical with eye for details in review Good negotiation and conflict management skills

Job title: Works Manager Location: Hosur - Tamil Nadu Terms: Full time About the role: Overall in-charge for City Level DTC. Responsible for productivity and profitability. Responsibilities: Direct and control all DTC staff to ensure that they are properly motivated, trained and developed, and carry out their responsibilities to the required quality standards and in accordance with health, safety standards. Maintain and manage a daily record of repairs and services of vehicles undertaken and completed. Ensuring Every day, Monthly targets are completed as per defined standards. Tracking Estimate cost vs Actual cost and training the team towards minimizing the deviations between Estimate cost and the actual cost Maintenance of all the Two wheeler equipment in the DTC (Ramps, Compressor, DG sets, paint booth, tools etc). Updating relevant systems with vehicle history and current production status. Monitors and follows up on parts orders with the parts manager to ensure availability. Maintaining proper work culture amongst all technicians and monitoring of performance, adherence and behavior. Maintaining standard operating procedures and minimizing deviations from the defined SOPs. Tracking Estimate cost vs Actual cost and training the team towards minimizing the deviations between Estimate cost and the actual cost. Candidate requirements: Preference - Minimum 9 years past experience in working for OEM as a works manager. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. Ability to define problems, collect data, establish facts and draw valid conclusions. Should Ready to get your hands dirty and implement strategies on the field. Should have exposure towards technical know-how in Two wheeler automobiles.

Job Title: Service Head VinFast Dealership Location: Kolkata, West Bengal Company: Autohitech VinFast Department: Service Reporting To: Dealer Principal / Director Experience Required: Minimum 10 years in the car dealership service industry with at least 2 years as Service Head Education: Diploma/Degree in Automobile or Mechanical Engineering (MBA preferred) Position Overview: Autohitech VinFast, Kolkata’s flagship EV dealership, is looking for an experienced and dynamic Service Head to lead its aftersales operations. The ideal candidate will bring deep technical knowledge, strong leadership capabilities, and a passion for creating outstanding customer experiences. Experience in managing premium brand workshops and readiness to transition into EV servicing is essential. Key Responsibilities: Service Operations & Workshop Management Oversee the end-to-end operations of the workshop, bodyshop, and customer reception Ensure adherence to OEM processes, safety standards, and productivity benchmarks Monitor bay utilization, technician efficiency, job card turnaround time, and parts availability Ensure timely and accurate diagnostics, repairs, and service delivery for EVs and ICE vehicles Customer Satisfaction & Relationship Management Drive high Customer Satisfaction Index (CSI) by ensuring quality service, prompt delivery, and proactive grievance resolution Supervise appointment handling, service feedback, and repeat job follow-ups Manage VIP customers, escalated cases, and goodwill approvals Team Leadership & Development Lead and manage a team of Service Advisors, Technicians, Floor Supervisors, Warranty Coordinators, and CRM executives Conduct regular technical training, grooming, and performance assessments Instill a culture of discipline, accountability, safety, and continuous improvement Revenue & Business Performance Achieve monthly targets for labour revenue, spare parts sales, AMC, insurance renewals, and value-added services Control operating costs and increase departmental profitability Develop and promote service packages, detailing solutions, EV maintenance plans, and accessories OEM Coordination & Reporting Interface with VinFast India for warranty approvals, campaign rollouts, audit compliance, and service training Ensure DMS accuracy, warranty documentation, claim settlement, and reporting protocols are followed Submit daily/monthly MIS, CSI reports, technical feedback, and improvement plans Skills & Competencies: In-depth knowledge of vehicle servicing, diagnostics, and workshop operations (EV experience preferred) Strong leadership, organizational, and communication skills Customer-first approach with a focus on process excellence Proficiency in DMS, CRM tools, and technical reporting Sound understanding of KPIs like Bay Utilization, FTR, TAT, RO value, and CSI Preferred Background: Service experience with OEM dealerships like Maruti Suzuki, MG Motor, Hyundai, Tata, Toyota, or Honda Prior exposure to EV service readiness, safety, and tooling is a strong advantage Experience in managing premium or high-volume workshop operations preferred

Liaising with service technicians about parts ordering and ensuring parts are available when needed Answering questions about service outcomes and scheduling & booking appointments, vehicle drop-off, and vehicle pick-up Should have valid bike license Required Candidate profile Strong understanding of automotive technology Exp. in 2-wheeler service operations Strong technical & team management skills Outside WB/Kolkata preferred Accommodation assistance provided Gen - Male

Liaising with service technicians about parts ordering and ensuring parts are available when needed Answering questions about service outcomes and scheduling & booking appointments, vehicle drop-off, and vehicle pick-up Should have valid bike license Required Candidate profile Strong understanding of automotive technology Exp. in 2-wheeler service operations Strong technical & team management skills Outside WB/Kolkata preferred Accommodation assistance provided Gen - Male

ParentPay Group - India is looking for Database Administrator to join our dynamic team and embark on a rewarding career journey. Installing, configuring, and maintaining database management systems (DBMS) such as Oracle, SQL Server, or MySQL. Developing and implementing database security measures to ensure data confidentiality, integrity, and availability. Monitoring database performance, availability, and scalability to ensure optimal database performance. Troubleshooting database issues and performing regular database maintenance tasks such as backups, recovery, and replication. Collaborating with developers and other IT professionals to design and implement database solutions that meet business requirements. Developing and enforcing database standards, procedures, and policies. Optimizing database design and query performance for efficient data retrieval and storage. Performing database upgrades and migrations as needed. Ensuring compliance with data governance policies and regulations related to database management.

ParentPay Group - India is looking for Cloud Support Engineer to join our dynamic team and embark on a rewarding career journey. Customer Support : Responding to customer inquiries, troubleshooting issues, and providing solutions to technical problems related to cloud services. Service Monitoring : Monitoring cloud infrastructure and services to proactively identify and resolve potential issues before they impact customers. Incident Management : Handling and resolving customer - reported incidents and service disruptions, ensuring quick and effective resolution. Ticket Management : Managing support tickets and maintaining accurate records of customer interactions and solutions provided. Technical Expertise : Demonstrating expertise in cloud services and architectures to guide customers on best practices and optimal usage of cloud resources. Documentation : Creating and maintaining documentation, knowledge base articles, and tutorials to aid customers and fellow team members.

Date Posted: 2025-06-09 Country: India Location: A-1, Aroma Gardens,S.R.M.Road, Lisie Junction,Ernakulum Kochi 682018, India Job Title Service Supervisor Location Ernakulam Job Description Handle service operations through a team of Field Mechanics for designated Territory. Shall ensure service deliverables of preventive maintenance, elevator uptime, repair activities, handle and address customer concerns. Shall handle service sales, AMC renewal & upgradation orders. Apply today to join us and build what s next!. Today, our focus more than ever is on people. As a global, people-powered company, we put people passengers, customers, and colleagues at the center of everything we do . We are guided by our values that we call our Three Absolutes prioritizing Safety, Ethics, Quality in all that we do . If you would like to learn more about environmental, social and governance (ESG) at Otis click here . .

Grade H - Office/ CoreResponsible for supporting service delivery through service management / process management activities (depending on specialism), supporting related operating practices and effective implementation of relevant standards, and providing sound knowledge and advice to support performance optimization. Specialisms: Service Management; Process Management. Entity: Technology IT&S Group Job Description: About the role The Delivery Manager plays a critical role translating strategy into actionable steps and driving successful delivery of products, platforms, and services. This hands-on role is focused on day-to-day decision-making and ensuring the right products, platforms and services are being built and delivered efficiently. This role makes key decisions on feature development, balances stakeholder priorities, and ensures that deliverables are built to meet quality, budget, and timeline requirements. They work closely with cross-functional teams to ensure alignment with business goals and customer needs, enabling the seamless delivery of impactful solutions. You will work with This role works with the Refining Solutions & Services team who provides digital solutions and support to critical operational refineries globally. This role will work with central teams delivering global & standardized solutions whilst staying close to individual business needs and innovation opportunities. What you will deliver Technology delivery management: Oversee projects involving the development and implementation of products, platforms, and business processes to achieve desired business outcomes. Create and manage roadmaps, schedules, and budgets. Act as the main liaison between stakeholders, development teams, and business units globally dispersed, at various levels within and outside of bp. Incorporate Agile frameworks to align and track project progress, resolve dependencies, and ensure continuous delivery of value. Data-driven decision-making: Monitor a product, platform, or services health and key performance characteristics to increase performance, ensure compliance, and optimize operation. Champion transparency across bp by showcasing work in progress, elevating metrics and seeking regular feedback from internal collaborators and users. Resource and vendor management: Strategically manage internal teams, external suppliers, and technology partners to balance capacity and ensure efficient delivery without compromising quality. Financial management: Oversee budget planning, allocation, and tracking to ensure alignment with business objectives. Monitor financial performance, control costs, and provide accurate reporting to support decision-making and optimize resource utilization across projects, platforms, or services. What you will need to be successful (experience and qualifications) Experience working across complex, globally dispersed businesses. Ability to deliver and maintain a strategy that aligns organisational actions, plans and resources with business objectives. Drives successful uptake and user adoption of technical platforms and solutions. Takes point on product reliability issues impacting customers. Identifies and tracks specific metrics to measure benefits. Monitors benefits against what was predicted in the business case. Prepared to identify, assess and produce a business case for new opportunities or changes in operational business environment to increase business and user benefits. Good communication and influencing skills, with the ability to engage with a broad range of collaborators and prioritize demands Excellence in balancing strategic priorities with tactical execution, with solid attention to detail. Good understanding and ability to apply project delivery methods suitable for the program/ initiative (e.g Agile, Lean) About bp bp is a global energy business with a purpose to reimagine energy for people and our planet. We aim to be a very different kind of energy company by 2030, helping the world reach net zero and improving people s lives. We are committed to creating a diverse and inclusive environment where everyone can thrive. Join bp and become part of the team building our future! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment Travel Requirement Up to 10% travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Analytics, Business Analysis, Coaching, Communication, Configuration management and release, Digital Project Management, Documentation and knowledge sharing, Facilitation, Information Security, Mentoring, Metrics definition and instrumentation, Risk Management, Service operations and resiliency, Stakeholder Management, Supplier Relationship Management, System Design

Vestas is a defining force in the development of the wind power industry. Vestas core business comprises the development, manufacture, sale, marketing and maintenance of Wind Turbines. Come and Join us at Vestas! Global Service Operations > One Tool Unit > Tools Region APC IN One Tools department is operating Tool Warehouses in different countries globally and Tools Region APC IN is part of one. India Tools warehouse is supplying Installation & Commissioning tools to Project department, Operation & Maintenance tools to Service department. Our aim is to deliver qualified tools to our stakeholder to operate the Construction & Service activity safer, smarter & better way and to be sustaining Vestas a global leader in wind energy sector. Responsibilities Inspect, diagnose, and repair a wide range of tools (e.g., torque wrenches, jacks, hydraulic pumps) Perform calibration and functional testing of equipment per standard procedures Maintain records of repairs, calibration, and maintenance activities Order spare parts and maintain inventory levels Troubleshoot equipment issues and recommend technical solution Receive, review, and archive all incoming and outgoing project documentation High level knowledge in Hydraulic , Mechanical & Electrical tool repair and trouble shooting Qualifications Bachelors degree / Diploma in engineering or a related field 4 years - 7 years of experience in calibration and equipment maintenance Competencies Familiarity with SAP or equivalent systems for data management. Possess advanced knowledge in MS Office applications Proficient communication and coordination skills What We offer We offer an exciting job with opportunities for professional and personal development possibilities in an inspiring environment at an established wind turbine manufacturer. We value initiative, accountability and the right balance between creativity and quality in all solutions. You will become part of a highly professional environment with a significant technical commitment. Additional Information The work location is in Nellikuppam, Chennai, India. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 31st July 2025. Learn more about Vestas at www.vestas.com and follow us on our social media channels. BEWARE - RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https: / / www.vestas.com / en / careers / our-recruitment-process DEIB Statement At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future. About Vestas Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives.