2384 Service Operations Jobs - Page 13

Lead Operations Support Analyst About Providence Providence, one of the US s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, Health for a better world , Providence and its 121, 000 caregivers strive to provide everyone access to affordable quality care and services. Providence has a network of 51 hospitals, 1, 000+ care clinics, senior services, supportive housing, and other health and educational services in the US. Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2. 0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale. Why Us Best In-class Benefits Inclusive Leadership Reimagining Healthcare Competitive Pay Supportive Reporting Relation Senior Analyst 2(Level 1. 5 Support) About the Role We are looking for a highly skilled and customer-focused Tier 1. 5 Support Engineer to join our IT Service Desk team. The Tier 1. 5 Engineer is responsible for handling advanced support issues, resolving escalated technical problems, and serving as the point of contact between Tier 1 support and specialized IT teams. This role requires strong troubleshooting capabilities, excellent communication, and a deep understanding of IT infrastructure and end-user technologies Our Team culture: Work environment, which is collaborative and driven by Learning, Attention to details & Empathy towards customer Empowering & Enabling individuals and teams to realize their full potential. Focus on outcomes, solving our users pain points & predictable delivery Data driven decision making on vision & roadmap of IT Service Desk. What will you be responsible for: The ideal candidate will have a blend of technical, process & operational skills in service desk management, operations, customer interactions, call handling. The candidate should be skilled at applying her/ his experience with a focus on problem solving, supporting systems, operational excellence, service quality, reduction of manual toil with focus on End User experience. Candidate should be highly collaborative and has good working experience in Global operating setups. Customer Service : Personal responsibility for customer satisfaction. Professionally represents the Face and Voice of IT in difficult situations, consistently strives to listen, understand, and support the needs of others in a sensitive manner. Quality : Performs challenging tasks efficiently and effectively. Anticipates problems and takes corrective action prior to completing the task. Sets challenging objectives and works against self-defined standards of excellence to continually improve personal performance. Problem Solving : Strong attention to detail and outstanding analytical skills. Collaboration : Ability to work effectively to build relationships with colleagues, customers, and management through positive interaction. Flexibility and response to change : Proven ability to organize multiple efforts and to respond to shifting priorities. Demonstrated ability to study, understand, adapt, and respond effectively to a constantly changing environment. Communications : Listens with sensitivity and openness. Actively seeks constructive feedback and remains open and receptive to it. Anticipates the information needs of others. Proven skills in communicating with clinical and technical customers. What would your day look like Handle incidents and service requests escalated from Tier 1 support via ITSM tools (e. g. , ServiceNow ) Troubleshoot and resolve hardware, software, and network issues for end users. Provide support for Windows/Mac OS, Microsoft 365, VPN, printers, mobile devices, and collaboration tools. Identify area of opportunity for latest Knowledge Articles towards enhanced FCR and supportability. Ensure production solutions are reliable, secure, and effective and that implemented solutions are continuously monitored and documented. Look for opportunities to Left Shift and Right Shift tickets to reduce overall customer pain points, manual toil, and cost per ticket. Execute operational excellence, tracking metrics and KPIs to drive governance, quality, and efficiency. Influence and improve existing processes through innovative behaviors and effective change management. Perform Data Quality Audit on Incident logging. Suggest required changes towards deriving incident patterns and trends. Perform monthly Incident Pattern and Theme analysis . Execute opportunities and drive automation to improve KPIs on ticket reduction, ticket cycle time and resolution rate. Perform administrative tasks and troubleshooting in the following environments including Citrix, Active Directory, Single Sign-On services, E-mail Exchange, Patient electronic health records and other applications as needed. Support Active Directory tasks: password resets, user account management, group policy troubleshooting. Manage remote access and connectivity issues (e. g. , Citrix, VPN, RDP). Perform root cause analysis for recurring issues and document resolutions. Escalate unresolved incidents to Tier 3 or specialized teams with detailed documentation. Follow ITIL best practices for incident, problem, and change management. Support software deployments, updates, patching, and imaging of systems. Who are we looking for 5-7 years of Industry experience in Service Management, Service Operations, IT Service Desk Operations Good Communications skills (Fluent English) Flexibility to work in 24*7 work environment ITIL v4 Foundation certification (Preferred) Required Skills: MS Outlook, Word, Excel, Internet, Power BI, SQL Experience with Active Directory, Exchange Online, and ITSM ticketing tools. BE/B-Tech or Equivalent degree. Providence s vision to create Health for a Better World aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct. Contact our Integrity hotline also, read our Code of Conduct . Apply now Find similar jobs:

Sr. Operations Support Analyst About Providence Providence, one of the US s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, Health for a better world , Providence and its 121, 000 caregivers strive to provide everyone access to affordable quality care and services. Providence has a network of 51 hospitals, 1, 000+ care clinics, senior services, supportive housing, and other health and educational services in the US. Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2. 0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale. Why Us Best In-class Benefits Inclusive Leadership Reimagining Healthcare Competitive Pay Supportive Reporting Relation Senior Analyst 1(Level 1. 5 Support) About the Role We are looking for a highly skilled and customer-focused Tier 1. 5 Support Engineer to join our IT Service Desk team. The Tier 1. 5 Engineer is responsible for handling advanced support issues, resolving escalated technical problems, and serving as the point of contact between Tier 1 support and specialized IT teams. This role requires strong troubleshooting capabilities, excellent communication, and a deep understanding of IT infrastructure and end-user technologies Our Team culture: Work environment, which is collaborative and driven by Learning, Attention to details & Empathy towards customer Empowering & Enabling individuals and teams to realize their full potential. Focus on outcomes, solving our users pain points & predictable delivery Data driven decision making on vision & roadmap of IT Service Desk. What will you be responsible for: The ideal candidate will have a blend of technical, process & operational skills in service desk management, operations, customer interactions, call handling. The candidate should be skilled at applying her/ his experience with a focus on problem solving, supporting systems, operational excellence, service quality, reduction of manual toil with focus on End User experience. Candidate should be highly collaborative and has good working experience in Global operating setups. Customer Service : Personal responsibility for customer satisfaction. Professionally represents the Face and Voice of IT in difficult situations, consistently strives to listen, understand, and support the needs of others in a sensitive manner. Quality : Performs challenging tasks efficiently and effectively. Anticipates problems and takes corrective action prior to completing the task. Sets challenging objectives and works against self-defined standards of excellence to continually improve personal performance. Problem Solving : Strong attention to detail and outstanding analytical skills. Collaboration : Ability to work effectively to build relationships with colleagues, customers, and management through positive interaction. Flexibility and response to change : Proven ability to organize multiple efforts and to respond to shifting priorities. Demonstrated ability to study, understand, adapt, and respond effectively to a constantly changing environment. Communications : Listens with sensitivity and openness. Actively seeks constructive feedback and remains open and receptive to it. Anticipates the information needs of others. Proven skills in communicating with clinical and technical customers. What would your day look like Handle incidents and service requests escalated from Tier 1 support via ITSM tools (e. g. , ServiceNow ) Troubleshoot and resolve hardware, software, and network issues for end users. Provide support for Windows/Mac OS, Microsoft 365, VPN, printers, mobile devices, and collaboration tools. Identify area of opportunity for latest Knowledge Articles towards enhanced FCR and supportability. Ensure production solutions are reliable, secure, and effective and that implemented solutions are continuously monitored and documented. Look for opportunities to Left Shift and Right Shift tickets to reduce overall customer pain points, manual toil, and cost per ticket. Execute operational excellence, tracking metrics and KPIs to drive governance, quality, and efficiency. Influence and improve existing processes through innovative behaviors and effective change management. Perform Data Quality Audit on Incident logging. Suggest required changes towards deriving incident patterns and trends. Perform monthly Incident Pattern and Theme analysis . Execute opportunities and drive automation to improve KPIs on ticket reduction, ticket cycle time and resolution rate. Perform administrative tasks and troubleshooting in the following environments including Citrix, Active Directory, Single Sign-On services, E-mail Exchange, Patient electronic health records and other applications as needed. Support Active Directory tasks: password resets, user account management, group policy troubleshooting. Manage remote access and connectivity issues (e. g. , Citrix, VPN, RDP). Perform root cause analysis for recurring issues and document resolutions. Escalate unresolved incidents to Tier 3 or specialized teams with detailed documentation. Follow ITIL best practices for incident, problem, and change management. Support software deployments, updates, patching, and imaging of systems. Who are we looking for 2-5 years of Industry experience in Service Management, Service Operations, IT Service Desk Operations Good Communications skills (Fluent English) Flexibility to work in 24*7 work environment ITIL v4 Foundation certification (Preferred) Required Skills: MS Outlook, Word, Excel, Internet, Power BI, SQL Experience with Active Directory, Exchange Online, and ITSM ticketing tools. BE/B-Tech or Equivalent degree. Providence s vision to create Health for a Better World aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct. Contact our Integrity hotline also, read our Code of Conduct . Apply now Find similar jobs:

The Manager of Regulatory Promotions Operations supports the US Based Regulatory Promotions and Material Compliance team by leading the AIN based Associates and Sr Associates in providing seamless operations of critical Regulatory Promotions and Material Compliance (RPMC) services required for Amgen s USBO Region. RPMC services include the preparations of 2253 packages for US promotional content that will be sent to Submission Publishing for FDA submission, Pre-Clearence Submission content preparation, US Label Update Commercial Process, Digital Asset Management Archiving of Global promotional content, Global Digital Site Registry Audit Requests. The role will work closely with US based RPMC Business Process Owners on meeting the timelines tied to the USBO business calendar (E.G. Product Launches, New Indications, etc.). Roles & Responsibilities: Manages 10 Staff of Associates and Sr. Associates responsible for the core services Preform staff mid-term and annual performance review and annual goal setting Manges staff performance Ensure business continuity by managing the onboarding and offboarding processes for transitioning staff Oversee staff resource allocation and assignments and ensures that all Service Level Agreements (SLAs) are meeting or exceeding their targets Responsible for annual workforce planning based on expected USBO demand Ensures process consistency across all services provided Trains staff on new procedures and system functions as they are rolled out across the RPMC department Provide Project Management support to key initiatives or continuous improvement projects. Collaborate with leaders to identify skill gaps and performance improvement opportunities Establish a vision for fostering a culture of continuous learning and development Required Knowledge and Skills: Deep experience in leading Coaching, Mentoring and Counseling Ability to be flexible and manage change Regulatory requirements Scheduling Project Management Change Management Problem solving Excellent written/oral communication skills and attention to detail Must demonstrate strong leadership skills in a team environment which requires negotiation, persuasion, collaboration, and compliance judgment Proven experience with Veeva PromoMats system including the Proven experience in leading a team with multi service operations with the ability to step in an help their team when needed. Preferred Knowledge and Skills: Deep understanding of Pharmaceutical promotional Medical, Legal, Regulatory (MLR) review process and compliance requirements Strong skill in the use of the Veeva PromoMats System Deep understanding of good compliance practices Basic Education and Experience: Master s degree and 4 years of related experience OR Bachelor s degree and 6 years of related experience OR Associate s degree and 10 years of related experience Preferred Education and Experience: Bachelor or Mater Degree with the relevant experience Experience working in a Regulatory Promotions of Marketing Operations organization AIN working hours for this position: This position supports the Regulatory Promotion and Material Compliance activities serving Amgen s US Business Operations and thus the AIN working hours will need to be flexible with occasional overnight work time when needed to support product launches and new indications.

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Developing and Maintaining Budgets Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments. Maintains a positive cost management index for kitchen and restaurant operations. Utilizes budgets to understand financial objectives. Leading Food and Beverage Team Manages the Food and Beverage departments (not catering sales). Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Oversees all culinary, restaurant, beverage and room service operations. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Provides excellent customer service to all employees. Responds quickly and proactively to employees concerns. Provides a learning atmosphere with a focus on continuous improvement. Provides proactive coaching and counseling to team members. Encourages and builds mutual trust, respect, and cooperation among team members. Monitors and maintains the productivity level of employees. Develops specific goals and plans to prioritize, organize, and accomplish work. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded. Ensuring Exceptional Customer Service Provides excellent customer service. Responds quickly and proactively to guests concerns. Understands the brands service culture. Drives alignment of all employees, team leaders and managers to the brands service culture. Sets service expectations for all guests internally and externally. Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. Verifies all banquet functions are up to standard and exceed guests expectations. Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis. Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Conducts performance reviews in a timely manner. Promotes both Guarantee of Fair Treatment and Open Door policies. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results. Additional Responsibilities Complies with all corporate accounting procedures. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Drives effective departmental communication and information systems through logs, department meetings and property meetings. .

Job_Description":" Location: Mumbai Head Office Department: Business Operations Reports To: CEO Team: Cluster Managers, Center Managers, Field SalesTeam Experience Required: 10+ Years(Education/Service/Retail Sector Preferred) Job Summary: The Head of Sales & Operations Mumbai will beresponsible for driving revenue growth, increasing student admissions, managingP&L, and ensuring seamless operations across all Kidzonia centers in theMumbai region . This role entails strategic leadership, operationalexecution, and sales management through a team of Cluster Managers, CenterManagers, and Field Sales Executives . The ideal candidate will combinebusiness acumen, people leadership, and a deep understanding ofcustomer-centric preschool operations. Key Responsibilities: 1. Revenue Growth & P&L Ownership Drive top-line growth by achieving admission targets across all centers in the Mumbai region. Monitor and manage the P&L for each center , ensuring profitability and cost optimization. Develop and implement strategies for monthly, quarterly, and annual revenue growth . Track financial performance and conduct center-wise business reviews regularly. 2. Center Operations Management Oversee and ensure smooth functioning of day-to-day operations across all centers . Ensure adherence to standard operating procedures (SOPs) related to safety, hygiene, HR, academics, and parent communication. Drive consistent center readiness, parent satisfaction , and service quality metrics. Handle critical escalations from parents and ensure issues are resolved in a time-bound manner. 3. Sales Leadership & Lead Conversion Lead and monitor the entire admissions funnel from inquiry to conversion. Drive the performance of the field sales team , ensure timely follow-ups and CRM (Kylas) usage. Design and execute local marketing campaigns , school tours, and community outreach programs. Collaborate with the Marketing and Digital Teams to optimize leads and conversions. 4. Team Management & Leadership Lead, manage, and mentor a team of Cluster Managers, Center Heads, and Field Sales Executives . Set clear targets and KPIs for each team member and conduct monthly performance reviews. Build leadership capacity in Cluster Managers and foster a high-performance culture. Ensure timely recruitment, onboarding, and training of center-level teams in collaboration with HR. 5. Strategic Planning & Business Expansion Identify opportunities for new center setup, area expansion, and capacity enhancement . Work with the CEO and Finance team to develop expansion roadmaps and investment plans . Provide market insights, competitor analysis, and demand mapping to inform growth strategies. Lead new center launch readiness and ensure timely operationalization. 6. Compliance, Reporting & MIS Ensure all centers comply with statutory regulations, documentation, and internal policies . Submit regular sales reports, center performance dashboards, and revenue forecasts . Monitor fee collections and ensure alignment with the Accounts and Finance Team for timely recovery. Conduct monthly operational audits and process compliance checks across centers. Requirements Key Skills & Competencies: Functional Area Proficiency Required Sales Management Proven ability to drive admissions growth and sales conversion Operational Leadership Experience managing multi-location service operations P&L Management Strong financial acumen and ability to manage center-level profitability Team Leadership Skilled in mentoring, goal-setting, and performance tracking of large teams Parent & Stakeholder Communication Strong interpersonal and escalation-handling skills Process Orientation Eye for detail in SOP implementation, audits, and compliance Qualifications & Experience: Education: Graduate/Postgraduate in Business Administration / Marketing / Education Management / Operations . MBA preferred but not mandatory if experience aligns. Experience: Minimum 10 years of experience in a sales and operations leadership role. Prior experience in preschool/school chains, education companies, retail, or customer service organizations managing multi-location teams. Performance Metrics (KPIs): % Achievement of admission and revenue targets across centers Center-wise P&L performance and profitability improvement % Fee collection vs. due Average conversion rate from inquiry to admission % Compliance with operational SOPs and audit scores Employee performance and attrition metrics Net Parent Satisfaction Score (NPSS) Benefits Work Environment & Benefits: Strategic leadership role in one of Indiafastest-growing preschool brands Opportunity to drive impact across 20+ centers in the Mumbai region Attractive CTC + performance-linked variable pay High-ownership environment with autonomy and collaborative support from HO teams ","

About Rentokil PCI Our family of businesses: Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies. GENERAL DUTIES & RESPONSIBILITIES OE shall be owner of his / her service area in terms of all operations related actions and shall Execute daily service operations with a team of assigned Technicians within a given service areas Ensure quality of service delivery by effective supervision on technicians - on the job as per company SOPs Ensure technicians carry out treatment within a given Time on Site (ToS) in a competent manner. (OE to engage technician via route riding, training on the job). Plan & execute 02 TPAs (Technicians Performance Assessment) per assigned technician with 2 development programs per year. Coach & train assigned technicians in order to improve the service quality Convey special instructions, if any, to technicians to execute the job as per Service Docket (liaison with Sales colleagues) Carry out pest management Audits of customer sites as per agreed schedule by i or R auditor. Complete & close customer audit non-conformities (external / internal). Follow up & implement CAPA at customer site On Site Documentation: Implementation of SOP, Compliance and closure of audits non- conformities (Internal / External). Send service dockets of completed services to NKA for invoicing on time. Handle assigned customer complaints in his / her service areas, within 24 hours & resolve complaint at earliest, as per the customers convenience and update the Root Cause in iCABS to ensure proper ticket closure Identify & resolve Service delivery issues in coordination with the Branch Manager Conduct daily 10 min stand up meeting & monthly operations meeting Be conversant with STP (Service Track Pest) and monitor, analyses visit extraction notes for all high infestation related service visits on daily basis & take action. Digital Initiative: Be conversant with all in house systems. Maintain Material consumption, Overtime Hrs. schedule at an agreed targeted level for the assigned service area and for technician Approval of conveyance amount for assigned technicians Monitor & report to ABM/BM on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits Actively drive Service & Product Leads for assigned technician group within service area by implementing STA (See, Tell, Ask) and T.I.M.E. (Train, Incentivise, Monitor, Engage) on the job coaching to create density of customers. Innovation: conduct trials and report findings as per the guidelines, implement new service lines as per the SOPs. Minimum 18 customer visits per week for Resi & SA (Residential & Small Accounts segment heavy branch), includes, Customer complaints. For Specific Site based OEs -Number shall not be applicable but Retention of customer/s at site would be main KPI with all scheduled services completed efficiently and effectively. Inventory: Help ABM/BM to manage Inventory coordinate with other Ops colleagues to manage Stock Levels of branches & forecasting, Indenting & receipt of material for branch (as an assigned function within branch by BM). Ensure APL (Approved Preparations List) is followed by all assigned technicians & all chemical containers have original labels Ensure proper schedule of maintenance & repairs of equipment is established & followed (via JOC). Promote highest grooming standards (uniform, Safety shoes, PPEs) Encourage technicians to plan their leaves in advance to curb absenteeism Help Resolve any Grievances & IR issues of Technicians & bring to the notice of ABM/BM on day today basis Report any deviation that could impact service quality or productivity of technicians like- over commitments, recommendation regarding night service (if it is not needed),covered area mismatch, etc Do you have what it takes? If you want to be considered for this role you will need: Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desi

Why We Work at Dun & Bradstreet Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers . This role is responsible for maintaining and enhancing our existing Power BI dashboards, ensuring data accuracy, reliability, and consistency across reporting outputs. The analyst will lead or contribute to process improvement and optimization initiatives, such as the upcoming Master Org project, which aims to integrate regional CRMs into a unified Salesforce (SFDC) master tenant. Additionally, the role supports various ad hoc projects and operates across a global footprint, driving data-driven decision-making and operational excellence. Key Responsibilities: Maintains the existing Customer Service Power BI Reporting Suite. Handles all aspects of Service Operations projects related to reporting and data collection. Manages the design, creation, and implementation of new Power BI metrics and reports, working closely with business subject matter experts to understand requirements and translate them into a reporting solution. Works with the Customer Service Team to look for opportunities to automate and/or replace existing reporting methods. Performs ad hoc analysis of our data, looking for opportunities for performance improvement within the Customer Service space. Periodically conducts training with end-users, to ensure they optimize their use of the tool. Be a key member of the Master Org project, focusing on our regional reporting needs and supporting Service Operations Lead. Establishing a long-term reporting strategy using both SQL > PBI and SFDC Master Org > Aligned Dashboard reporting. Participate in global cross-functional Teams addressing process improvement opportunities within Global Customer Service organization (GCS) Periodically participate in deep dives into issues highlighted by GCS Leadership. Key Skills: Bachelor s degree with a minimum of 3 years of relevant professional experience. Familiarity with the structure and operations of Global Customer Services, or experience in a comparable environment, is preferred. Proven expertise in Microsoft Power BI and SQL, with at least 3 years of hands-on experience developing and maintaining Power BI reports in a production setting. Proficient in Python and working with relational databases. Experience with AWS services such as Redshift, EC2, and RDS is a strong plus. Experience with SFDC, Five9 and Qualtrics is a plus Ability to work independently and with diverse teams, in a dynamic environment, as part of a global team while managing multiple priorities. Strong analytical, conceptual, and problem-solving skills. Excellent communicate skills (oral & written) Proficiency in Microsoft Office Suite skills Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success. Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs. Where applicable, fluency in English and languages relevant to the working market. All Dun & Bradstreet job postings can be found at https: / / www.dnb.com / about-us / careers-and-people / joblistings.html and https://jobs.lever.co/dnb . Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com. .

Job Description Are You Ready to Make It Happen at Mondel z International Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours. You provide software and application knowledge to support implementation of the given solutions. How you will contribute You will ensure that delivered services are optimized to meet business demands and the service operations strategy, plan, measure, report and communicate service improvement initiatives, and serve as a consultant on issues and resolutions. You will also recommend actions that can be taken to optimize investments and benefits and to mitigate risks. This role will require you to identify suppliers, evaluate them, on-board new vendors, establish and run vendor governance; collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments; work with project resources to provide design collateral and to configure software components so they are aligned with security policy and governance; and ensure adherence to development and configuration standards and processes. What you will bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in: Working collaboratively with multiple vendors Leading complex projects - project management Stakeholder management and influencing skills Managing infrastructure services delivery, support and excellence Working in global IT function with regional or global responsibilities in an environment like Mondel z International Working with IT outsourcing providers using frameworks such as the IT Infrastructure Library Working with internal and external teams and leading when necessary Purpose of Role You will ensure, delivered services are optimized to meet business demands, the service operations and improvement initiatives, and serve as a consultant on issues and resolutions. You will also recommend actions that can be taken to optimize investments and benefits and to mitigate risks. You are responsible for ensuring that MDS Finance projects are successfully delivered on time and on budget. This includes adherence to budget and timeline development, build quality, testing and operational readiness, and the completed project s readiness to go live; work with project resources to provide design collateral and to configure software components so they are aligned with security policy and governance; and ensure adherence to development and configuration standards and processes. Main Responsibilities Should possess in depth knowledge of SAP Analytics cloud and should play key role for development, maintenance enhancements of SAP analytics cloud planning and reporting applications. Team member for inhouse SAP analytics cloud developers for Break Fixes, enhancements, report and Dashboard developments, SAC security and system improvements. Assisting in assessment of impact of systems upgrades and conduct efficient regression testing. Follow best practices for system governance topics, such as performance Optimisations, data retention, Archival etc. Active participation in discussions on topics like transformation of SAP analytics cloud process and objects. Partner with global and regional FP&A teams to understand ongoing business requirements and be able to translate them into functional and technical design documents. Follow SAP analytics cloud subject matter experts guidance in order to support the end-to-end project lifecycle including blueprint, build, integration testing, implementation and hyper care support for FP&A digital transformation initiatives. Become part of project teams consisting of inhouse developers, external partners, business stakeholders and process experts. Continuous learning of SAP Analytics Cloud and peripheral system landscape and the future roadmap. Collaborate with Inhouse experts and partners to identify best practices & help our business understand & adopt current technology to achieve operational efficiencies. Career Experiences Required & Role Implications Experience: 7+ years of experience in data engineering and analytic tools like Alteryx, Aecorsoft, Collibra, Talend, and Tableau. 7+ years of experience in design, development, and end-to-end delivery of data transformation, digitalization, and visualization projects. Experience in Google Cloud Platform and Microsoft Power Platform tools like Power Apps, Power Automate, & Power BI. Experience in SAP Finance and Controlling is a plus. Education / Certifications: University degree in IT Proven English language proficiency Key Leadership / Functional Competencies Planning, Drive for results, Customer focus, Creativity & Peer relationships. Good knowledge of FP&A processes. Good knowledge of large projects. Excellent stakeholder management skills. Strong focus on Cost, Schedule and Quality of Project delivery. Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy Business Unit Summary Job Type Regular Software & Applications Technology & Digital

Job Description Are You Ready to Make It Happen at Mondel z International Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours. You provide software and application expertise and analysis to support implementation of the strategy and the solution. How you will contribute You will provide expert consultation for a specific software or application, leading on issues and resolutions, optimizing service delivery to meet business demands and the service operations strategy. To excel in this role, you will recommend steps to optimize investments and benefits and to mitigate risks for a specific application. In addition, you will identify suppliers, evaluate them, on-board new vendors, and oversee them, work with project resources to provide design collateral and to configure software components that are aligned with security policy and governance, ensure adherence configuration standards and processes, and share your knowledge of the technology with relevant stakeholders. What you will bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in: Working with multiple vendors and encouraging collaboration for a specific software or application Working on complex projects Stakeholder management and influencing skills Service delivery, support and excellence Project management Working in a global IT function with regional or global responsibilities in an environment similar to Mondel z International Working with IT outsourcing providers using frameworks such as the IT International Library Working with internal and external teams and leading when necessary Purpose of Role You will ensure, delivered services are optimized to meet business demands, the service operations and improvement initiatives, and serve as a consultant on issues and resolutions. You will also recommend actions that can be taken to optimize investments and benefits and to mitigate risks. You are responsible for ensuring that MDS Finance projects are successfully delivered on time and on budget. This includes adherence to budget and timeline development, build quality, testing and operational readiness, and the completed project s readiness to go live; work with project resources to provide design collateral and to configure software components so they are aligned with security policy and governance; and ensure adherence to development and configuration standards and processes. Main Responsibilities: - Should possess in depth knowledge of SAP Analytics cloud and should play key role for development, maintenance enhancements of SAP analytics cloud planning and reporting applications. Team member for inhouse SAP analytics cloud developers for Break Fixes, enhancements, report and Dashboard developments, SAC security and system improvements. Assisting in assessment of impact of systems upgrades and conduct efficient regression testing. Follow best practices for system governance topics, such as performance Optimizations, data retention, Archival etc. Active participation in discussions on topics like transformation of SAP analytics cloud process and objects. Partner with global and regional FP&A teams to understand ongoing business requirements and be able to translate them into functional and technical design document. Follow SAP analytics cloud subject matter experts guidance in order to support the end to end project lifecycle including blueprint, build, integration testing, implementation and hyper care support for FP&A digital transformation initiatives Become part of project teams consisting of inhouse developers, external partners, business stakeholders and process experts. Continuous learning of SAP Analytics Cloud and peripheral system landscape and the future roadmap. Collaborate with Inhouse experts and partners to identify best practices & help our business understand & adopt current technology to achieve operational efficiencies. Career Experiences Required & Role Implications Experience: Strong expertise in SAP Analytics Cloud with experience of minimum 2-3 implementations. Min 4-6 years of experience in SAP analytics cloud. Integration / Security / Dashboarding experience would be an added advantage. Experience in planning and consolidation tools and its integration with SAP ECC, S4, Cloud services. Understanding of FP&A business processes with business engagement skills. Experience of data warehousing concepts and analytical tools like Tableau, Alteryx & Power BI. Experience or awareness of Cloud services and functionalities and its used cases for Finance domain. Key Leadership / Functional Competencies Good knowledge of FP&A processes. Good knowledge of large projects. Excellent stakeholder management skills. Strong focus on Cost, Schedule and Quality of Project delivery. Planning, Drive for results, Customer focus & Creativity. Education / Certifications: University degree, preferably in IT. Having any degree in Finance would be an added advantage. Proven English language proficiency. Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy Business Unit Summary Job Type Regular Software & Applications Technology & Digital

Reviews root cause analysis and resolution of problems Leads in the development and deployment of preventative maintenance procedures Leads Disaster Recovery Testing Meets the agreed quality standards of documentation and reporting adhering to Service Delivery requirements Works in liaison with the product engineering and delivery & integration teams via Retrospectives/Post implementation Reviews to ensure quality standards are adhered to during development and implementation Demonstrates leadership in achieving continuous service improvement by maintaining Industry standards and knowledge repositories Takes part in incident management, preventive solutions and resolutions to the Service Delivery Manager/Director Lead discussions between the Business Unit CIO and infrastructure teams Take part in culture of innovation and experimentation, constantly purse and learn industry leading/innovative technologies and solutions, and always be ready to try new concepts without fear of failure Minimum Qualifications: Qualifications - External Applicable experience in production/service delivery/ operations support environment- Good to have a security background Hands on in coding in JSON, Java, HTML5, JavaScript, Unix Shell Script- Exposure in any two is a plus- Hands on administrative experience with application servers and application performance monitoring tools (Eg- CA Wily, Dynatrace, Splunk, or other open source tools) Knowledge of ITIL Service Operations processes Clear understanding of one or more Cloud systems (AWS, Open Shift, Azure Cloud, Oracle cloud or others) Understanding of containerization, docker and Kubernetes Knowledge of distributed (multi-tiered) systems, algorithms and relational databases/no-SQL Databases Bachelor s Degree in computer science, computer engineering or related field or equivalent associate degree- Good communication and interpersonal expertise- Able to understand Agile practices

Job Summary: The Business Strategic Manager will be responsible for driving sales performance and managing service operations across a designated territory in the medical equipment sector. This role requires a results-oriented professional with strong leadership capabilities to develop and execute business strategies, expand market presence, and ensure customer satisfaction through seamless coordination between sales and service teams. Key Responsibilities: Achieve sales targets by promoting biomedical equipment and services to hospitals, diagnostic centers, and healthcare institutions. Identify growth opportunities and implement strategic sales initiatives to increase market share. Develop strong relationships with key stakeholders including healthcare professionals, hospital administrators, and procurement teams. Lead and mentor a team of Sales Executives and Service Engineers, fostering a high-performance culture. Conduct joint field visits to support the team and strengthen customer engagement. Ensure timely and effective after-sales support in collaboration with the service department. Resolve customer concerns and escalations to maintain long-term client satisfaction and retention. Submit Monthly Review Meeting (MRM) and Management Information System (MIS) reports to the Sales and Ops Head. Prepare detailed sales forecasts, market analyses, and monthly performance reports. Participate in hiring, training, and performance reviews of the sales and service team. Support brand visibility and product positioning across the region Skills & Qualifications: Minimum 5+ years in medical equipment sales or service sales. Bachelor s degree (preferably in Biomedical Engineering, Life Sciences, or related field). Strong leadership and team management abilities. No of Position: 1

Job Summary: The Business Strategic Manager will be responsible for driving sales performance and managing service operations across a designated territory in the medical equipment sector. This role requires a results-oriented professional with strong leadership capabilities to develop and execute business strategies, expand market presence, and ensure customer satisfaction through seamless coordination between sales and service teams. Key Responsibilities : Achieve sales targets by promoting biomedical equipment and services to hospitals, diagnostic centers, and healthcare institutions. Identify growth opportunities and implement strategic sales initiatives to increase market share. Develop strong relationships with key stakeholders including healthcare professionals, hospital administrators, and procurement teams. Lead and mentor a team of Sales Executives and Service Engineers, fostering a high-performance culture. Conduct joint field visits to support the team and strengthen customer engagement. Ensure timely and effective after-sales support in collaboration with the service department. Resolve customer concerns and escalations to maintain long-term client satisfaction and retention. Submit Monthly Review Meeting (MRM) and Management Information System (MIS) reports to the Sales and Ops Head. Prepare detailed sales forecasts, market analyses, and monthly performance reports. Participate in hiring, training, and performance reviews of the sales and service team. Support brand visibility and product positioning across the region Skills & Qualifications: Minimum 5+ years in medical equipment sales or service sales. Bachelor s degree (preferably in Biomedical Engineering, Life Sciences, or related field). Strong leadership and team management abilities. No of positions : 1

Job Summary: We are hiring a qualified and experienced service Engineer for our service operations in Coimbatore . The role focuses on delivering smooth and efficient biomedical maintenance services, ensuring high compliance standards, and supporting operational excellence across healthcare facilities. Roles and Responsibilities : Perform preventive and breakdown maintenance of biomedical equipment across multiple departments. Provide hands-on technical support and equipment usage training to end users. Coordinate with OEMs and vendors for technical assistance, spare parts, and service escalations. Manage and maintain various medical equipment modalities including ICU, Imaging, OT, and Laboratory instruments. Maintain accurate service documentation and reports for compliance and audits. Ensure prompt service resolution and maintain high equipment uptime. Travel extensively within the assigned region for on-site service requirements. Key Skills and Competencies: Bachelor s Degree in Biomedical Engineering 2 5 years of experience in biomedical equipment maintenance Strong troubleshooting and diagnostic skills Specialist in Laboratory, X-ray, and Dialysis equipment Expertise in maintenance and repair of biomedical devices Good communication and interpersonal abilities Ability to manage multiple service calls and deliver under pressure Willingness to travel extensively for field support No of Positions: 1

Major Incident Management Specialist Job Detail General Information Job ID 31480 Location Pune, India Work Types Full Time Categories Information Technology We never ask for any kind of payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment or asked to make a purchase, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website. TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board, we nurture and promote talented individuals, ensuring that senior positions are open to all. Discover the Role The Global Incident Specialist will through extensive knowledge manage complex IT services on a regional or global basis. This role will manage business stakeholders expectations with regards to delivery and escalations as appropriate, they will understand TMF Group business lines and regulatory requirements as well as analyze and adapt to changing situations and processes. Key Responsibilities Ensure that right technical and business stakeholders are involved in the bridge or war room call to facilitate swift recovery and resolution of incident. Facilitate timely and quality updates/ incident communication is delivered to Technology Operations and business stakeholders. Schedules follow up MI and Problem review meetings for technical restoration and business updates. Establish and follow functional or hierarchal escalation process as appropriate for swift recovery of incident. Perform a smooth and warm handover to other Incident manager and problem manager for any ongoing Major incident. Ensures Major Incident restoration/resolution within the service level agreement. Makes sure that the teams (Supplier/Vendors, Application support, ROCs, 3rd party, etc.) have the right staff involved. Initiate and manage related problem management process, create problem ticket for Major incident and own the Root cause analysis (RCA). Follow escalation process in case any deviation to RCA delivery or non-compliance of agreed process and procedure. Responsible for monitoring and reporting on performance metrics and SLAs. Act as the key contact point for any incident related topic in Service Operations and actively contribute and support in incident related matters. Own and execute all Problem Management KPIs like No of problem records, RCA submission within service levels, number of open Problem Records, Quality of RCA, tracking the actions items and driving those actions with technical teams for closure etc. Acting as a point of escalation for day-to-day Problem and escalating them to the Owner Groups as required to bring the resolution back on track. Ensuring reduction in Incidents by effective Problem Management. Key Requirements 7+ years experience in the Professional Services, Financial Services and/or BPO industries. Extensive experience managing complex IT services on a regional or global basis Extensive experience growing and managing client relationships. Experience working in a global matrix environment, with geographically dispersed support resources. Demonstrated results based on signed off Service Level Agreement (SLA) metrics. Prior Operational experience ITIL certified. Experience in working for a complex, multi-country professional services, financial services or BPO organisation with complex processing requirements. Passion, dynamism, and drive. Understanding how to balance business and technological requirements. Have multi-country experience and demonstrates an ability to work in a multi-cultural, talented, and demanding team environment. Have strong emotional intelligence and onboard himself/herself into the business successfully by quickly gaining the respect of all employees. Ability to understand and interpret different (complex and changing) business areas and related requirements. Strong internal and external customer orientation. Possess the skills and personality to operate effectively in a very fast-paced complex global business with an in-depth knowledge of program management. Have operated in mid-sized businesses so that he/she is able to deal with smaller more entrepreneurial businesses. Have an extremely high level of energy; ability to manage and quickly gain respect among highly educated and subject matter expert teams; be a charismatic motivator and thought leader in the organization What s in it for you Pathways for career development Work with colleagues and clients around the world on interesting and challenging work; We provide internal career opportunities so you can take your career further within TMF; Continuous development is supported through global learning opportunities from the TMF Business Academy. Making an impact You ll be helping us to make the world a simpler place to do business for our clients; Through our corporate social responsibility programme, you ll also be making a difference in the communities where we work. A supportive environment Strong feedback culture to help build an engaging workplace; Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best. Other Benefits Anniversary Birthday Leave policy Be part of One TMF Paternity Adoption leaves Salary advance policy Work flexibility Hybrid work model Talk about growth opportunities (we invest in talent) Well-being initiatives We re looking forward to getting to know you!

As a Field Service Supervisor here at Honeywell, you will have the opportunity to lead and oversee our Field Service team, ensuring efficient and effective service delivery to our customers. Your strategic mindset and operational expertise will drive the success of our field service operations, directly impacting customer satisfaction and loyalty. As the Field Service Supervisor, your leadership, strategic mindset, and commitment to customer satisfaction will have a direct impact on the success of our field service operations, the satisfaction of our customers, and the growth of the organization. Join us at Honeywell and make a difference in creating a safer, smarter, and more sustainable world. YOU MUST HAVE Qualifications: Essential - Diploma (Electronics/ Electrical/ Instrumentation/ Mechanical) Desired - BE (Electronics/ Electrical/ Instrumentation/ Mechanical) WE VALUE Bachelors degree in Engineering or a related field Strong leadership and team management skills Customer-focused mindset Ability to drive change and innovation Results-oriented approach Strong business acumen YOU MUST HAVE Qualifications: Essential - Diploma (Electronics/ Electrical/ Instrumentation/ Mechanical) Desired - BE (Electronics/ Electrical/ Instrumentation/ Mechanical) WE VALUE Bachelors degree in Engineering or a related field Strong leadership and team management skills Customer-focused mindset Ability to drive change and innovation Results-oriented approach Strong business acumen Key Responsibilities . Providing service support for complex BMS/ IBMS/ Security Systems/ Life Safety Systems etc. Planning & execution of Preventive Maintenance jobs on time (100% compliance to operational parameters) To ensure 100% compliance on Service Level Agreement (SLA), OTA & OTC Handling a team of Service Engineers on HAIL/ Subcontract payroll. Technical skills: Required - HVAC/ BMS/ IBMS/ FAS/ Access Control System/ CCTV System etc. Desired - Honeywell BMS, EBI etc. Achieving Order Booking, Revenue & Collection plan every month Skills/Qualifications: - Ability to handle a team of Engineers on HAIL/ Subcontract payroll. - Team player, Effective communication skills, Customer facing, Result oriented & hard working Minimum 10+ years of experience in similar domain Key Responsibilities . Providing service support for complex BMS/ IBMS/ Security Systems/ Life Safety Systems etc. Planning & execution of Preventive Maintenance jobs on time (100% compliance to operational parameters) To ensure 100% compliance on Service Level Agreement (SLA), OTA & OTC Handling a team of Service Engineers on HAIL/ Subcontract payroll. Technical skills: Required - HVAC/ BMS/ IBMS/ FAS/ Access Control System/ CCTV System etc. Desired - Honeywell BMS, EBI etc. Achieving Order Booking, Revenue & Collection plan every month Skills/Qualifications: - Ability to handle a team of Engineers on HAIL/ Subcontract payroll. - Team player, Effective communication skills, Customer facing, Result oriented & hard working Minimum 10+ years of experience in similar domain

Join the firm that FORTUNE has named one of the top five World s Most Admired Companies and LinkedIn ranked #1 out of 50 of the best companies in the U. S. for best places to work and grow your career. As a Loan Servicing Specialist II within JPMorganChase, you will play a crucial role in managing an assigned portfolio of loans, ensuring adherence to established routines and procedures. Your work will involve interpreting loan documents, interacting with stakeholders, and overseeing deadlines, all under regular supervision. You will apply your growing knowledge of conflict management and critical thinking to identify and resolve routine issues, escalating any unusual situations to senior team members. Your ability to listen actively, ask insightful questions, and manage your time effectively will be key to your success. This role offers an opportunity to develop your skills in stakeholder management and strategic planning, contributing to the overall loan lifecycle and enhancing the firms lending services. Job responsibilities Interpret loan documents and apply your understanding to manage an assigned portfolio of loans, ensuring compliance with established procedures. Respond to routine queries related to loan servicing from internal and external stakeholders, escalating non-routine issues to senior team members. Utilize your developing skills in conflict management to identify and resolve potential conflicts of interest within the team or arising from business decisions. Apply your growing knowledge of critical thinking to evaluate various aspects of loan servicing situations, generating conclusions consistent with the facts and associated risks. Manage your time effectively to handle multiple tasks and projects under stressful situations or tight timelines, maintaining quality and achieving goals. Required qualifications, capabilities, and skills Baseline knowledge or equivalent expertise in loan servicing, with a focus on interpreting loan documents and managing loan portfolios. Demonstrated ability to apply conflict management techniques, such as facilitating discussions between conflicting parties and creating win-win solutions. Experience in applying critical thinking to organize, compare, and evaluate various aspects of loan servicing situations, generating conclusions consistent with the facts and associated risks. Proven ability to manage time effectively, identifying and organizing tasks, and efficiently managing multiple activities to achieve goals. Developing proficiency in active listening and questioning techniques, including the ability to avoid distractions, withhold judgment, reflect, summarize, and ask well-thought-out questions to gain information and promote deeper understanding. Preferred qualifications, capabilities, and skills Strong collaboration skills with cross-functional teams to ensure seamless client service operations, enhancing client satisfaction and service delivery. Demonstrated flexibility and adaptability, with a positive and optimistic attitude during periods of change, effectively adjusting to shifting conditions and priorities. Proficiency in utilizing continuous improvement and process automation to optimize lending workflows and enhance operational efficiency. Familiarity with compliance processes, ensuring adherence to regulatory standards and requirements. Excellent client service focus, committed to enhancing client satisfaction and service delivery through effective communication and support. Join the firm that FORTUNE has named one of the top five World s Most Admired Companies and LinkedIn ranked #1 out of 50 of the best companies in the U. S. for best places to work and grow your career. As a Loan Servicing Specialist II within JPMorganChase, you will play a crucial role in managing an assigned portfolio of loans, ensuring adherence to established routines and procedures. Your work will involve interpreting loan documents, interacting with stakeholders, and overseeing deadlines, all under regular supervision. You will apply your growing knowledge of conflict management and critical thinking to identify and resolve routine issues, escalating any unusual situations to senior team members. Your ability to listen actively, ask insightful questions, and manage your time effectively will be key to your success. This role offers an opportunity to develop your skills in stakeholder management and strategic planning, contributing to the overall loan lifecycle and enhancing the firms lending services. Job responsibilities Interpret loan documents and apply your understanding to manage an assigned portfolio of loans, ensuring compliance with established procedures. Respond to routine queries related to loan servicing from internal and external stakeholders, escalating non-routine issues to senior team members. Utilize your developing skills in conflict management to identify and resolve potential conflicts of interest within the team or arising from business decisions. Apply your growing knowledge of critical thinking to evaluate various aspects of loan servicing situations, generating conclusions consistent with the facts and associated risks. Manage your time effectively to handle multiple tasks and projects under stressful situations or tight timelines, maintaining quality and achieving goals. Required qualifications, capabilities, and skills Baseline knowledge or equivalent expertise in loan servicing, with a focus on interpreting loan documents and managing loan portfolios. Demonstrated ability to apply conflict management techniques, such as facilitating discussions between conflicting parties and creating win-win solutions. Experience in applying critical thinking to organize, compare, and evaluate various aspects of loan servicing situations, generating conclusions consistent with the facts and associated risks. Proven ability to manage time effectively, identifying and organizing tasks, and efficiently managing multiple activities to achieve goals. Developing proficiency in active listening and questioning techniques, including the ability to avoid distractions, withhold judgment, reflect, summarize, and ask well-thought-out questions to gain information and promote deeper understanding. Preferred qualifications, capabilities, and skills Strong collaboration skills with cross-functional teams to ensure seamless client service operations, enhancing client satisfaction and service delivery. Demonstrated flexibility and adaptability, with a positive and optimistic attitude during periods of change, effectively adjusting to shifting conditions and priorities. Proficiency in utilizing continuous improvement and process automation to optimize lending workflows and enhance operational efficiency. Familiarity with compliance processes, ensuring adherence to regulatory standards and requirements. Excellent client service focus, committed to enhancing client satisfaction and service delivery through effective communication and support.

Skill required: Workday Recruiting Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Shift : US Shift (5:00pm to 5:00am window) Work Location: Airoli-MDC7 What are we looking for? Experience Profile Prior international BPO work experience preferred. Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Strive and achieve SLA target and business outcome indicators defined by the client Knowledge & Skill Requirement : Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer. Good technical aptitude with an ability to learn quickly. Excellent verbal and written communication skills Roles and Responsibilities: Job Responsibilities / Authorities Receive inbound Call ensure that cases and interactions are logged correctly in the required tool. Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes Walk customers/ Provide navigational support on self-service portal. Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines. Place outbound calls to customers when required in line with Client / Company guidelines Minimize customer complaints and escalations by providing exceptional service and call control. We look forward to meeting you and helping you take the first step in your career journey! See you there !

*Monitor and manage job flow in the General Service workshop Coordinate with technicians, service advisors, and workshop teams *Ensure jobs are completed on time and meet quality standards Maintain accurate job records and support workshop efficiency

MaintenanceFieldworkcustomer visit Problem-solving skills Installation and AMC visits Customer interactionAccessories sales promotion Handling general breakdowns Good communication and written skills Knowledge of PCB testing is an added advantage

MaintenanceFieldworkcustomer visit Problem-solving skills Installation and AMC visits Customer interactionAccessories sales promotion Handling general breakdowns Good communication and written skills Knowledge of PCB testing is an added advantage

Job Title : Service Centre Manager Experiences : 5+ years Department : Service Reports To : Cluster Manager Summary: The Service Centre Manager is responsible for overseeing the daily operations of the service centre, ensuring efficient and high-quality service delivery. This role involves managing a team of technicians, coordinating with other departments, and maintaining customer satisfaction through effective problem-solving and service excellence. Key Responsibilities: 1. Team Leadership: Recruit, train, and supervise a team of service technicians and support staff. Set performance goals and conduct regular performance evaluations. 2. Operations Management: Develop and implement standard operating procedures (SOPs) for service centre operations. Monitor workflow, productivity, and ensure timely completion of service tasks. 3. Customer Service and Satisfaction: Act as the primary point of contact for escalated customer inquiries and concerns. Ensure that customer service standards are met and maintained consistently. 4. Quality Assurance: Implement quality control measures to ensure that all services meet or exceed company standards. Conduct regular audits and inspections of work performed by the service team. 5. Inventory Management: Oversee the procurement and management of parts, equipment, and supplies needed for service operations. Monitor and optimize inventory levels to meet demand. 6. Performance Analysis and Reporting: Track and analyse service centre performance metrics, such as turnaround time, customer satisfaction scores, and technician productivity. Prepare regular reports for management on key performance indicators (KPIs). 7. Budgeting and Cost Control: Develop and manage the service centre budget, including labour costs, equipment expenses, and operational costs. Implement cost-saving measures without compromising service quality. 8. Safety and Compliance: Ensure that the service centre operates in compliance with all safety regulations and industry standards. Conduct regular safety training and inspections. Qualifications: Qualification SSLC / PUC / ITI / Diploma / Any Graduation. Proven experience in service management or a related field. Strong leadership and team management skills. Excellent problem-solving and decision-making abilities. Effective communication and interpersonal skills. Benefits: List any specific benefits offered by your company, Casual leave, PF, ESI, Incentives,

Overseas the daily operation of the Service Department ensuring efiicient work flow, Excellent coustomer Service and Achivement of Business Goal.

Onboarding You To The Company At Nexans our global vision is to electrify the future In our business group 'Distribution & Usages' this means providing reliable cabling systems and smart energy solutions, including power accessories, to make buildings and power networks more efficient, more people oriented and more sustainable Nexans recognizes the differences that make each employee valuable and unique Diversity is key to performance and to our global ambition to lead the world in the energy transition towards a sustainable planet This we know from experience All differences are appreciated and respected at Nexans As a result, you will be an active part of a multinational organization where we cultivate the culture of sharing your unique point of view This is why we encourage diversity in our recruitment Bring yours to Nexans, it is welcome! WELCOMING YOU TO THE TEAM Make your mark on the future of Liban Cables Nexans: every day, through Liban Cabless work within the Group, we contribute to improve our world, bringing energy to life Every day, through our work within the Group, we create the standards of tomorrow: a safer and sustainable electrification for the future Join Liban Cabless team in Nahr Ibrahim, Lebanon, and become a pioneer of the energy transition! GETTING A FLYING START As a Technical analyst On Site Delivery, Operations Services at Liban Cables be Nexans Lebanon, you will perform in his technical area, execution of operations in compliance with expected quality standards How You Make An Impact Operations & Support Install, configure and maintain IS/IT infrastructure in compliance with Nexans standards, procedures and operating methods Monitor the running of logical and physical IT equipments, according to standards, frameworks, operating methods and safety procedures Process service request fullfillment Perform operational testing and technical qualification Diagnose causes, and support resolution of incidents/problems in compliance with the procedures in place Design Check that risks and security procedures of technical equipments are compliant with risks & security policy Carry out availability, security testing and acceptance of IT equipment Continuous Improvement YOUR STARTING POINTS WHEN YOU JOIN Technical degree background Minimum 4-5 years of experience in industrial field Leadership skills Flexible on working day and night shifts OUR GROWTH CULTURE Among our employees we share the same valueswe are pioneers of the energy transition, dedicated to delivering to the highest standards of performance united to achieve our ambitious goal At the individual level, our culture of growth is built on trust and collaboration We wish to welcome you as a valuable member of our team At the same time, we promote knowledge sharing, a teamwork mentality, and a can-do attitude amongst our team members to enable impact Your personal values are aligned with those of Nexans: Pioneer, Dedicated, United REFFERAL REQUEST Probably not the job for you, but perhaps you will have a friend who would be a perfect fit send them the job, thank you in advance

About Team : QR & Sound Box is one of Paytms business tools to help merchants grow and manage their business through simplicity and data-driven technology. This team is responsible for growing the penetration of Paytms QR Code & Sound Box business in Indian merchants. Visibility Accountability through Extensive QR/Soundbox deployment. Grow Distribution and Market share in the assigned area of operations. Formulate and Launch the counter strategy for local initiatives taken up by the competition. Plan the market size, span and geographies by the team. Responsibilities : Team Management (Service FSEs) min 15-20. Management - Ticket Closure of both Proactive and Reactive Merchants issues (device related). Management from Hub to FSE (Forward and Reverse Logistics). Skill. and Data Manager. Mindset. Criteria : Strong service background Industry - DTH/Broadband/Consumer Electronics etc. Local market knowledge Strong understanding of stock handling/inventory management

Key Responsibilities: Sales & Business Development Lead Generation & Management Acquire new Business customers for Sellute membership programs (individuals as skilled & corporates as professionals). Identify, approach, and convert prospective clients for sellute program. Pitch solutions to business decision-makers in organizations. Organize and conduct client meetings, demos, presentations, and webinars. Handle inbound inquiries and convert leads into successful sales. Attend events, trade fairs to generate leads. Maintain and update CRM with accurate data on leads and sales status. Revenue & Target Achievement Meet or exceed monthly sales targets. Develop strategies to increase members to associate with sellute. Customer Relationship Management Build long-term relationships with clients and channel partners through consistent engagement. Ensure high levels of customer satisfaction post-sale and coordinate with operations for delivery. Reporting & Strategy Share weekly and monthly sales performance reports. Provide market research feedback and suggest improvements to enhance the product offering. Preferred candidate profile Graduate/Postgraduate in Sales and Marketing. Minimum 3 - 6 years of proven sales experience. Strong communication and negotiation skills. Fluency in English, Hindi, and Telugu is preferred. Passion for travel and selling. Existing corporate experience dealing with individual retail clients is a plus. sales skills and customer-oriented approach. Ability to communicate effectively. Past experience of working with Indiamart, Justdial or google reviews is a plus. Degree in BBA or MBA or any degree. Role: Sales Support & Operations - Other