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Sandvik
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Service Operational Support Manager

Service Operational Support Manager

Sandvik

5 - 10 years

7 - 12 Lacs

pune

Posted:None| Platform:

Apply

Skills Required

mining ehs operational support operational excellence performance management contract management technical support recruitment service operations six sigma

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the role
As a Service Operational Support Manager , you will play a pivotal role in driving operational excellence across our service organizations within India, China and South East Asia. You will be part of the Parts & Services Service Operations Management team and will report directly to the VP Service Operations.

Your mission is to ensure our service operations are efficient, cost-effective, and exceed customer expectations. You will:

Champion continuous improvement, lean practices, and standardization across service operations.
Support Service Digital Transformation
Support implementation and execution of global standards, processes and systems
Provide inputs and supports for Real Estate team
Partner with Service Excellence Team to ensure seamless execution of processes, standards and improvement plans, for workshops and Field services
Partner with CSM and Portfolio Managers to ensure seamless execution and introduction of contracts and products .
Ensure compliance with Sandvik s EHS policies and standards.
Provide strategic input to Business Line Managers, CSMs, Portfolio managers, Service Excellence and Digital Transformation Teams on service requirements, offerings and technical support capabilities.
Support Business Performance Manager and monitor service contracts in the respective Sales Areas to ensure performance meets or exceeds contractual obligations and cost targets.
Support service workshops in the respective Sales Areas operations, ensuring optimal cost, utilization, quality, and cycle times.
Support field service execution and performance management in the respective Sales Areas.
Drive KPIs including workshop efficiency, service utilization, order intake vs. forecast, WIP aging, and service profitability.

Your Profile
We are looking for a results-driven and experienced leader with a strong background in service operations and heavy engineering. The ideal candidate will have:

At least 5 years of experience in a management or leadership role.
A background in Engineering or Business Administration (minimum 5 years preferred).
Proven experience managing heavy engineering workshop facilities.
Exposure to mobile mining equipment in workshop and field service environments.
Strong knowledge of service contract management and performance metrics.
Qualifications or experience in Six Sigma or similar productivity improvement programs.
A passion for continuous improvement, workforce development, and operational excellence.
A commitment to EHS standards and a track record of supporting workforce retention and competence development.

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Service Operational Support Manager