Service Now Developer (ITOM)

Job Title: Service Now Developer (ITOM) Location: Noida (Face to Face Interview) Experience:-5+Years Job Description: Requirements Analysis: Collaborate with business analysts and stakeholders to understand business requirements and translate them into technical specifications. Design and Development: Design and develop ServiceNow applications and modules, ensuring adherence to best practices and industry standards. Customize and configure workflows, forms, fields, scripts, business rules, UI policies, and other ServiceNow components. Implement and configure ServiceNow IT Operations Management (ITOM) modules, such as discovery, Service Mapping, event management, and CMDB (Configuration Management Database) Collaborate with infrastructure and operations teams to ensure accurate and up-to-date configuration data within the CMDB. Monitor and manage infrastructure events, alerts, and incidents using ServiceNow Event Management. Develop and maintain integrations between ServiceNow and other monitoring tools and systems. Integration: Integrate ServiceNow with other systems and applications as needed. Develop and maintain integrations using web services, APIs, and other integration technologies. Collaboration: Work closely with cross-functional teams, including system administrators, business analysts, and quality assurance teams, to deliver high-quality solutions. Collaborate with stakeholders to gather feedback and make necessary adjustments to meet evolving business needs. Testing and Quality Assurance: Conduct unit testing and participate in quality assurance activities to ensure the reliability and functionality of developed solutions. Documentation: Create and maintain technical documentation, including design specifications, user guides, and test plans. Support and Maintenance: Provide ongoing support and maintenance for ServiceNow applications, troubleshooting and resolving issues in a timely manner. Training: Train end-users and support teams on new features and functionality. Must have: Proven experience as a ServiceNow Developer with expertise in ServiceNow platform configurations and customizations. Strong understanding of ITSM and business process automation concepts. Proficient in JavaScript, HTML, CSS, and other web technologies. Experience with ServiceNow integrations and web services. ServiceNow certification(s) is a plus. Show more Show less