Service now Architect

Role Overview:

ITOM, CMDB & ITAM Architect

Key Responsibilities:

• Architecture & Design:

• Define and implement architecture for

  CMDB

  ,

  ITOM

  , and

  ITAM

  modules.
• Design scalable solutions for

  Discovery

  ,

  Service Mapping

  ,

  Event Management

  , and

  Asset Management

  .

• Implementation & Integration:

• Configure and customize CMDB, ITOM, and ITAM modules on ServiceNow or equivalent platforms.
• Integrate CMDB with ITSM, ITAM, procurement, and financial systems.

• Governance & Compliance:

• Establish CMDB governance, data quality standards, and reconciliation processes.
• Implement ITAM policies for license compliance, audit readiness, and cost optimization.

• Monitoring & Optimization:

• Develop dashboards for CMDB health, ITOM performance, and asset utilization.
• Optimize discovery schedules, service mapping accuracy, and asset lifecycle processes.

• Stakeholder Collaboration:

• Work with IT and business teams to gather requirements and deliver solutions.
• Provide technical leadership and guidance to implementation teams.

Required Skills & Qualifications:

• Experience:

  10–12 years in ITOM, CMDB, and ITAM domains, with at least 5 years in architecture/design roles.

• Technical Expertise:

• Strong knowledge of

  ITIL framework

  and best practices.
• Hands-on experience with

  ServiceNow CMDB, Discovery, Service Mapping, Event Management, ITAM (SAM/HAM)

  .
• Proficiency in integrations, workflows, and automation.
• HLA, Cloud cost management, Metric Intelligence, Event management (good to have), CSDM, etc.. and ITAM also in CMDB/ITOM

• Soft Skills:

• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.

Preferred Certifications:

• ServiceNow Certified Implementation Specialist (Discovery / ITOM / ITAM)
• ITIL Expert or Managing Professional
• SAM Professional or equivalent

Notice Period-

CTC-

ECTC-

Architect Experience-

Current location-