Service Marketing Executive

Job Description – Service Marketing Executive Company: Kings Royal Riders About Kings Royal Riders Kings Royal Riders is one of the top 10 Royal Enfield dealerships in India with over a decade of excellence in sales and service. Established in Narayangaon and successfully expanded across multiple locations, we take pride in delivering an exceptional motorcycling experience to our customers. Our commitment to customer satisfaction, premium service quality, and community-driven initiatives makes us a trusted name in the automobile industry. Position: Service Marketing Executive Location: Wakad Department: Service – Customer Outreach Role Overview We are looking for a dynamic and customer-oriented Service Marketing Executive to join our team. The role primarily involves tele-sales and customer engagement where you will connect with customers, schedule service appointments, and ensure their visit to the respective branch as per the booking. Key Responsibilities Make outbound calls to existing and prospective customers regarding service reminders and offers. Book appointments for service as per customer convenience. Ensure appointment slots are well managed and communicated clearly. Share details of branch location, contact number, and timing with the customer. Follow up with customers to confirm their visit as per the scheduled appointment. Maintain accurate records of calls, appointments, and customer responses in the system. Coordinate with the service team to ensure smooth handling of customer visits. Provide feedback on customer queries, concerns, and suggestions to the management. Desired Skills & QualificationsGraduate / HSC with strong communication skills. Prior experience in tele-calling, customer service, or telesales preferred (Automobile industry experience will be an added advantage). Good command over English, Hindi, and Marathi. Strong interpersonal and convincing skills. Ability to handle rejections positively and maintain a professional approach. Basic knowledge of MS Office and CRM tools. Compensation & BenefitsFixed salary as per industry standards. Attractive incentives based on appointment conversions and customer visits. Opportunities for career growth within the Kings Royal Riders network. Why Join Us?At Kings Royal Riders, you will be a part of a passionate and growing team committed to delivering the best customer experience. This role provides an opportunity to work closely with one of India’s leading Royal Enfield dealerships, learn the dynamics of customer relationship management, and grow your career in the automobile sector.