Service Marketing Executive

As a Service Marketing Executive, your role involves planning and implementing marketing strategies to promote the company's service offerings, enhance customer engagement, and drive service revenue growth. You will focus on building strong customer relationships, coordinating service promotions, and improving service process efficiency. Key Responsibilities: - Develop and execute marketing plans to promote service products and service-related campaigns. - Conduct market research to identify customer needs, service trends, and competitor activities. - Coordinate with the service team to plan service camps, promotional events, loyalty programs, and customer retention activities. - Manage customer communication through calls, emails, digital media, and service reminders. - Monitor customer feedback and ensure high levels of customer satisfaction. - Promote extended warranty, annual maintenance contracts (AMC), service packages, and value-added services. - Prepare reports on service performance, marketing campaign results, and customer feedback. - Work closely with sales, service, and CRM teams to improve customer experience. - Maintain and update customer database and service records. - Assist in developing digital marketing content for service promotions, social media, and CRM tools. Qualifications Required: - Prior experience in service marketing or related field. - Strong understanding of customer relationship management. - Excellent communication and interpersonal skills. - Proficiency in market research and analysis. - Ability to work collaboratively with cross-functional teams. Please note that this position is full-time and permanent, with benefits including health insurance and provident fund. The work location is in person.,