Service Manager/Project Manager -East (Thermal Power Plant)

We are looking for a dynamic and committed Service Manager who can take full ownership of post-sales activities including installation, maintenance, service operations, customer relations, and team development. This is a field-intensive role requiring strong leadership, technical expertise, and a passion for customer satisfaction.

Key Responsibilities:

1. Installation & Commissioning Management

i. Most customer orders include equipment supply along with installation. The Service Manager will be fully responsible for planning and execution of the same.

ii. Visit customer sites during the order finalization stage to assess installation feasibility and develop a preliminary installation plan.

iii. Identify, evaluate, and finalize installation vendors/contractors.

iv. Conduct pre-installation site meetings with customers, vendors, and internal teams to align on execution plans and timelines.

v. Be present on-site during critical stages of installation/erection to ensure quality and resolve technical issues.

vi. After successful installation, lead the training and handover process jointly with the service engineer.

1. Preventive Maintenance Service (PMS) Management

i. Create and manage a detailed Preventive Maintenance Schedule (PMS) for all installed equipment.

ii. Monitor and ensure timely site visits by the service team as per the PMS plan.

iii. Track service performance and take corrective actions to minimize downtime and improve customer satisfaction.

1. Customer Relationship Management (CRM)

i. Maintain regular communication with all customers to ensure high levels of satisfaction.

ii. Take feedback every 15 days via call or email and address any concerns proactively.

iii. Personally visit key accounts and major customers at least once every quarter to build long-term relationships and trust.

1. Service Business Development

i. Identify opportunities to grow the service business through:

ii. Sale of spare parts, AMCs, and CAMCs.

iii. Presenting energy and cost savings achieved by our equipment and encouraging contract extensions or upgrades.

iv. Coordinate with customers and the internal sales/service teams to convert service opportunities into business.

1. Team Leadership & Development

i. Conduct weekly review meetings with service engineers to assess work progress, resolve challenges, and set weekly goals.

ii. Plan and implement technical training, skill development, and motivational programs for the service team.

iii. Identify manpower needs and participate in recruitment and onboarding of new service team members as per business growth requirements.

Additional Expectations

i. This role requires extensive travel across customer sites for installation, training, inspections, and meetings.

ii. The candidate must be hands-on, self-motivated, and ready to take ownership of site-related responsibilities.

iii. You will be directly interacting with senior personnel at power plants, so excellent communication and interpersonal skills are essential.

iv. The role demands quick decision-making, technical troubleshooting ability, and team management skills.

___________________________________________________

Rahul K

Lead Consultant
Email: rahul_k@persolapac.com

Sriram Samanthu Chambers, # 3287,
12th Main Indiranagar, Bangalore I India

www.persolindia.com

CONFIDENTIAL NOTE:

By submitting your resume or personal data, you acknowledge reading and agreeing to our Privacy Policy. You hereby provide voluntary consent to the collection, use, processing, and disclosure of your data by us and our affiliates, in line with the Privacy Policy. and applicable laws. If you wish to withdraw your consent or have any concerns, you may submit a request to our designated consent manager, as outlined in our Privacy Policy. We prioritize your privacy.

SECURITY NOTE:

We at PERSOLKELLY India or our representatives, do not ask job seekers for fees, personal banking information, or payments through unofficial channels. Official communications will only come from @persolkelly.com. Report any suspicious activity to Contactus_in@persolkelly.com. Click here to find out how you can safeguard yourself from job scams.