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Service Manager

5 - 10 years

7 - 12 Lacs

Gurgaon

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Six Sigma Project six sigma project management data analysis data analytics sas process excellence service management lean six sigma statistical tools six sigma black belt cmmi spss machine learning minitab copc r fmea copa lean quality assurance ppap statistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Role & Responsibility/Designation Quality and Process Excellence Consultant Delivery Process/ Function Name Quality Educational Qualification B.Sc. / BE / B Tech/ MBA/ B.Stat Service Manager( Certified Green belt- Business Excellence(Quality)) The Ops & Quality Service Manager supports aligned BU business partners in effectively managing and improving operational performance & in meeting their productivity goals through a culture of continuous improvement. High Level Responsibility area Facilitates / Leads improvement projects based on Lean / Six Sigma methodology. Provides analytics support to Business Leaders both onshore and offshore. Drives a continuous improvement culture Manages the innovation/ idea generation platform MERCURI Facilitates Process Improvement trainings Supports the business with Quality/Operational excellence initiatives. Experience ( Minimum) Functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering Exposure to ISO, CMMi or COPC will be added advantage Consulting experience in Shared Services Set up/BPO space is desirable Education: Graduate in any stream Green Belt/ Black belt certified Required Experience 5+ years of work experience Total work experience of 5 years or more (after Graduation in any discipline) Relevant / industry work experience of 3 years or more Maximum experience should not exceed 8 years. Hands on experience of mentoring and doing Green Belt /Black Belt Six Sigma Project Experienced in managing multiple project teams simultaneously

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Information Technology & Services

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