Service Manager

Job Description

SKILLS REQUIRED FOR THE JOB Previous experience as a service lead is advantageous Team management/handling skill is must. Should be well equipped with working on SAP, Microsoft Office,Excel. Extensive technical background with managerial skills. Good organizational and multi-tasking skills Ability to work under strict deadlines Overall knowledge in construction equipment industry especially in Hydraulics /Engine would be added advantage Besides technical capabilities this function calls for very high level of interpersonal skills, as it requires interfacing within the customer organization and internally. Strong communication skills are a must while ensuring the highest standards of ethics, integrity and credibility in all communications. The person should get involved in all the technical activities like analysis of the products, disassembly and assembly of the products. Good command of the Marathi / Hindi / English languages. Excellent oral and written communication skills KEY RESPONSIBILITIES OF THE POSITION The service team head oversees the service department and is responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining revenue and profit objectives and maintaining service records. TASKS PERFORMED TO MEET THE RESPONSIBILITIES Effectively manages team members, including technicians and Incharges , to ensure team objectives and After sales Services are being carried out Displays extensive working knowledge of industry standards and practices, including product details and company services offered Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the parent company. Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the organization representatives Maintaining the highest Customer Satisfaction Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy Service and customer support function is the eye and ears of organization and in-turns product as well Coordinate with the OEM and Branches to get necessary approvals. To ensure for maintaining complaint and closure of field issues within stipulated time Visiting to customer sites for understanding product performance & customer need Job Type: Full-time Pay: ₹60,000.00 - ₹80,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Rotational shift Work Location: In person