Service Manager

Job Description

Service Operations Management: Oversee the service department's daily operations, ensuring timely and efficient service delivery for SPMs. Team Coordination: Manage and coordinate with service engineers and technicians, assigning tasks based on priority and expertise. Customer Interaction: Act as the primary point of contact for clients regarding service requests, feedback, and issue resolution. Scheduling & Dispatching: Plan and schedule service visits, ensuring optimal resource utilization and minimal downtime for clients. Installation Management: Planning and coordinating installation projects, ensuring timely completion and adherence to specifications. Supervising and managing a team of installation technicians, providing guidance and training. Resolving installation-related issues and ensuring customer satisfaction. Documentation: Maintain accurate records of service activities, including reports, feedback, and maintenance logs. Inventory Management: Monitor and manage spare parts inventory, coordinating with the procurement team for replenishments. Training & Development: Identify training needs for the service team and coordinate relevant training sessions to enhance skills and knowledge. Process Improvement: Continuously assess and improve service processes to enhance efficiency and customer satisfaction. Technical Proficiency: Strong knowledge of hydraulic systems, special purpose machines, and related technologies. Leadership: Proven ability to lead and manage a team effectively. Communication: Excellent verbal and written communication skills for client interactions and internal coordination. Problem-Solving: Ability to analyse issues, identify root causes, and implement effective solutions promptly. Experience: Relevant experience in servicing, maintaining, or repairing hydraulic equipment or special purpose machines.