Service Manager

Job Description

Act as a key interface between customer and internal stakeholders for all After sales Service deliverables  Responsible for preparing key service KPIs, animating meetings based on KPI outcomes and driving improvement actions  Responsible for delivering Service-related documentations to customers based on agreed contractual deliverables  Responsible for building and updating the deliverable list of the project  Responsible for driving continual improvements in consultation and in coordination with Internal stakeholders – based on Field level product and services performances  Guarantee the services quality by ensuring compliance with internal procedures and customer quality assurance plan if applicable.  Develop documentation relevant to the project needs from Service needs & requirements  Lead customer centric initiatives to improve customer satisfaction index.  Lead customer centric actions as well as handle Nonconformities on day to day basis  Proper safety practices and safety training up to date  Support our team members and constantly build safety culture  Strong safety culture to ensure compliance in accordance with practices / governing standards  Train our customers , internal service team and Third Party service providers Show more Show less