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For Employers

Service Manager

Canara Goods Transport fleet Owners & Transport Contractors

0 years

2 - 3 Lacs

mangalore

Posted:4 days ago| Platform: GlassDoor logo

Apply

Skills Required

service leadership support training analyze reports compliance audit

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

A. Service Operations Management

Plan, organize, and monitor end-to-end workshop operations for four-wheelers.
Ensure timely service delivery while maintaining quality and safety standards.
Implement Renault SOPs, processes, and service campaigns effectively.

B. Team Leadership & Workforce Management

Lead, mentor, and supervise service advisors, technicians, and support staff.
Conduct daily toolbox meetings and monthly performance reviews.
Identify training needs and coordinate technical and soft-skill training.

C. Customer Experience & Retention

Handle escalated customer complaints professionally and ensure resolution.
Maintain high CSI (Customer Satisfaction Index) scores.
Promote repeat service business and customer loyalty programs.

D. Financial & Business Control

Prepare service budgets, control expenses, and improve department profitability.
Monitor labor productivity, spare parts usage, and warranty claims.
Analyze MIS reports and take corrective actions where required.

E. Compliance & Quality Control

Ensure adherence to safety, statutory, and audit requirements.
Maintain workshop discipline, cleanliness, and tool/equipment readiness.
Coordinate with Renault regional service teams during audits.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

Health insurance
Provident Fund

Work Location: In person

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