Service Manager

0 years

5 - 6 Lacs

Posted:4 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Oversee daily service workshop operations
  • Ensure timely job card opening, repair execution, and vehicle delivery
  • Monitor productivity, efficiency, and turnaround time (TAT)
  • Ensure adherence to OEM / company service standards
  • Handle escalated customer complaints and critical cases
  • Ensure proper explanation of repairs, estimates, and billing
  • Monitor Customer Satisfaction Index (CSI) and implement improvements
  • Build long-term customer relationships and repeat business
  • Achieve service revenue targets (labor, parts, value-added services)
  • Control warranty leakages and rework costs
  • Monitor discounts, approvals, and service profitability
  • Ensure accurate billing and proper cost allocation
  • Coordinate with Parts department for availability of fast-moving parts
  • Avoid vehicle idle time due to parts non-availability
  • Monitor usage of consumables and special tools

Job Types: Full-time, Permanent

Pay: ₹45,000.00 - ₹50,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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