Service Manager

• Supervise daily workshop activities, including vehicle service, repair, and maintenance.
• Ensure adherence to Honda’s service processes, quality standards, and safety protocols.
• Monitor job card preparation, service estimates, billing, and timely vehicle delivery.
• Handle customer queries, complaints, and escalations with prompt resolution.
• Implement customer feedback mechanisms to improve service quality.
• Ensure high levels of Customer Satisfaction Index (CSI).
• Lead, train, and motivate service advisors, technicians, and support staff.
• Conduct regular training and skill development sessions.
• Allocate work effectively to ensure productivity and efficiency.
• Achieve monthly service revenue, labor, and spare parts targets.
• Promote value-added services, annual maintenance contracts (AMC), and extended warranty programs.
• Control operational costs while maximizing profitability.
• Maintain service records, performance reports, and workshop KPIs.
• Ensure compliance with Honda guidelines, warranty policies, and dealer standards.
• Coordinate with the manufacturer for technical updates, recalls, and audits.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Work Location: In person