Service Manager (IB Service) @Gurgaon, Jakarta

3 - 8 years

12 - 15 Lacs

Posted:None| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities:

1. Parts Retail Channel establishment- Identify strategic locations for EGPs and Parts Retailers & their branding as per norms.

2. Improving workshop inflows.

3. Taking initiative in assigned territory for the Aftermarket excellence creating differentiated offerings and ensuring Superior UPTIME .

4. Assigning workshop wise Customer Satisfaction KPIs and execution of same.

5. Review of dealer performance on KPI performance and action planning (both interim and long term) for improvements.

6. Analyzing the reasons for customer dissatisfaction and ensuring all complaints are closed fast through dealer..

7. Business development by opening new workshops and retail counters to expand network footprint.

8. Formulate systems to assess the current level of network competency to handle products and plan for trainings to develop competency in handling product issues.

Preferred candidate profile

MBA/B. tech With 3-8 Years of  relevant experience

Sales Process

Channel Management  

Export process & documentation

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SV Management Consultants

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