Service Manager (EV 2W)

Role : Service Manager(Electric Vehicle)

Job Location : Vadape, Bhiwandi , Mumbai.

Department : Service

Reports To : Plant Manager

Education : ITI / Diploma / Degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering field.

Experience : 3 - 5 Yrs experience in Electric Vehicle Service.

Salary : Rs.20,000 K - Rs.30,000 K Per Month

Notice Period : Immediate Joiners

Job Type: Full-Time, Permanent

Key Skills:

• Fault Diagnosis in Electric 2-Wheelers
• Battery, Motor, Controller & Converter Repairs
• Service Documentation & Fault Reporting
• Warranty Management & Customer Handling
• Inward/Outward Inventory & Material Movement
• Field Service Coordination
• Supervision & Training of Technicians
• Training junior technicians

Job Description:

Company Overview:

Dyna is a legacy brand with 40+ years of experience in power electronics and battery technology. Recently entering the electric mobility space, Dyna is committed to delivering high-performance, eco-friendly 2-wheelers that cater to the modern urban commuter.

Position Summary:

As a Service Manager, you will lead and manage all service operations related to electric two-wheelers. This includes technical inspections, component-level troubleshooting, customer support, field service management, training junior technicians, and handling warranty & documentation processes.

Key Responsibilities:

1. Technical & Service Operations

• Fault diagnosis and resolution of issues in EV components
• Carry out preventive maintenance and repair
• Maintain proper service logs and documentation
• Troubleshoot issues with battery, controller, motor, converter, etc.
• Address and resolve customer complaints

2. Assembly Support

• Provide technical assistance during EV 2W assembly
• Verify component installations and adherence to quality standards
• Perform QC checks and rectify defects

3. Customer & Field Support

• Handle plant-level and on-road service calls
• Interact with customers/dealers to resolve service issues
• Conduct product training and usage guidance

4. Reporting & Compliance

• Maintain warranty claim records, spare parts inward/outward logs
• Analyze frequent service issues and provide product feedback
• Ensure compliance with safety, operational and quality guidelines

5. Team Leadership & Training

• Supervise technician teams and dealer-side service staff
• Conduct regular training for junior technicians and service teams
• Coordinate closely with Quality and Spare Parts departments

Candidate Requirements:

• ITI / Diploma / Degree in Mechanical, Electrical, or Automotive Engineering
• 2–5 years of hands-on EV 2W service experience
• Knowledge of EV components (Battery, BMS, Controller, etc.)
• Strong problem-solving, leadership, and communication skills
• Basic knowledge of service software/reporting tools

Preferred Qualifications:

• EV Servicing Certification or Advanced Technical Training
• Experience managing or training small technical teams
• Familiarity with BMS, drivetrain systems, and service analytics

Additional Info:

• Willingness to relocate or travel to Vadape, Bhiwandi is mandatory
• Field support & coordination with dealer-end service centers is part of the role.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹27,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Provident Fund

Ability to commute/relocate:

• Bhiwandi, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Current Location in Mumbai :

Total Experience in EV 2W Vehicles Industry :

Total Experience in EV 2W Vehicles as Service Manager :

Total Experience in EV 2W Vehicles Service :

Total Experience in EV 2W Vehicles Assembly :

Total Experience in Production / Assembly / Service Department :

Current Company :

Current Designation :

Current CTC :

Expected CTC :

Notice Period :

Reason to Leave a Current Job :

Education:

• Diploma (Required)

Experience:

• EV 2W Vehicles Industry: 2 years (Required)
• Service Manager: 2 years (Required)
• Vehicles Service: 2 years (Required)
• Vehicles Assembly: 2 years (Required)

Location:

• Bhiwandi, Maharashtra (Preferred)

Work Location: In person