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Aerodry Plastics Automation
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Service Manager

Service Manager

Aerodry Plastics Automation

12 - 22 years

20 - 25 Lacs

Noida

Posted:19 hours ago| Platform:

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Skills Required

Service delivery Accessories Process improvement Process control Resource allocation Workflow Customer service Service quality CRM Service operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a Service Manager, candidate should be professionally responsible for managing service complaints & installations at the customer s site. This role will have the following key responsibilities areas:

Primary Responsibilities:

Address and resolve customer complaints promptly and effectively, ensuring satisfaction and strong relationships.
Handle escalated customer issues requiring higher-level attention, ensuring timely resolution. Support service engineers in resolving complaints and ensuring quick, high-quality service delivery. Delegate tasks, monitor progress on customer complaints, and manage the service team to achieve objectives. Log, track, and report all complaints to senior management. Maintain professional communication with customers to resolve concerns and foster repeat business. Review and improve customer service processes to minimize complaints and enhance service quality. Keep customers informed throughout the resolution process, explaining the steps taken to address their concerns. Manage communication between customers and relevant departments to ensure smooth resolution. Monitor service delivery timeliness and quality. Ensure all team members accurately log customer interactions in the CRM. Lead, motivate, and provide training opportunities for the service team. Develop and implement effective service procedures and policies. Allocate resources effectively to optimize service delivery. Collaborate with other departments to address customer issues and improve service processes.

Key Deliverables:

Maintain high satisfaction scores through timely complaint resolution, ensuring efficient and effective service delivery. Achieving customer satisfaction and optimizing service operations. Take ownership of customer s issues and follow problems through to resolution. Effectively manage and resolve escalated complaints, reducing the frequency of issues requiring higher-level attention. Consistently deliver high-quality service, measured by customer feedback, service reports, and internal quality assessments Providing mentoring, training, and motivating service staff, as well as managing their performance and workload. Ensure smooth communication between teams, departments, and customers. To ensure adherence to company s policies and SOP s. Preparation of regular reports on service performance and activities, providing insights for the management. Ensure 100% CRM log accuracy by all team members.

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Aerodry Plastics Automation

Manufacturing / Automation

Chicago

50 Employees

6 Jobs

Key People

John Doe

CEO
Jane Smith

CTO

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Service Manager