The Assistant General Manager – Service at Veer Mahindra will play a critical leadership role in driving operational excellence across the service department. This role demands a strategic thinker with strong technical knowledge, people management skills, and customer-centric focus to enhance service efficiency, customer satisfaction, and profitability. Key Responsibilities: Service Operations Management: Oversee day-to-day service operations including workshop, bodyshop, field service, and express service bays. Ensure high productivity, quality workmanship, and adherence to Mahindra service standards. Optimize workshop loading, bay utilization, and turnaround times. Team Leadership: Lead and mentor Service Advisors, Technicians, Floor Supervisors, and support staff. Implement performance monitoring, daily reviews, and regular training to build a result-oriented team. Drive team motivation and discipline. Customer Experience: Ensure best-in-class customer service experience through transparent communication, prompt resolution of issues, and timely delivery. Handle escalated customer complaints and ensure 100% customer satisfaction index (CSI) targets are met. Promote service loyalty programs and follow-up processes. Revenue & Profitability: Achieve monthly and annual revenue targets across labour, parts, value-added services (VAS), and insurance. Monitor workshop expenses and ensure cost-effective operations. Drive service campaigns, AMC, and upselling of additional services. Process & Compliance: Implement and audit SOPs, safety guidelines, Mahindra QMS norms, and statutory compliances. Ensure DMS usage, job card accuracy, and documentation control. Prepare and review daily MIS, KPI dashboards, and reports. Coordination & Reporting: Coordinate with Parts, Sales, CRM, and Technical teams for seamless customer experience. Submit regular reports to senior management with insights and action plans. Qualifications & Skills: Graduate/Diploma in Automobile/Mechanical Engineering (preferred) 8–12 years of relevant experience in service operations in the automobile industry (preferably Mahindra) Strong leadership, communication, and conflict-resolution skills Proficiency in dealer management systems (DMS) and MS Office Customer-focused, performance-driven, and team-oriented Key Performance Indicators (KPIs): Monthly Retail Labour & Parts Revenue Bay & Technician Productivity Customer Satisfaction Index (CSI) Repeat Job Ratio Value-Added Services Penetration Complaint Resolution TAT Shield and RSA Sales Warranty Claim Efficiency Job Type: Full-time Pay: ₹45,000.00 - ₹60,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Health insurance Internet reimbursement Leave encashment Provident Fund Supplemental Pay: Performance bonus Quarterly bonus Work Location: In person
Department: Service Location: Veer Mahindra (Kannur / Kasaragod) Reporting To: AGM – Service / General Manager Job Summary: The Service Manager is responsible for the smooth functioning of the entire service workshop, ensuring customer satisfaction, operational efficiency, and achievement of service targets. This role focuses on executing service processes, managing service advisors and technicians, and delivering performance KPIs. Key Responsibilities: Manage daily service operations including job allocation, quality checks, and timely vehicle delivery. Ensure effective load planning, bay utilization, and technician productivity. Handle customer complaints and feedback, ensuring high CSI. Drive VAS (Value-Added Services), AMC, and RSA sales through advisors. Monitor workshop cleanliness, tool availability, and safety compliance. Conduct daily morning meetings, job card audits, and WIP reviews. Coordinate with parts department for smooth repair completion. Train and guide Service Advisors and Technicians. Ensure documentation accuracy in DMS and maintain process compliance. KPIs: Labour Revenue Achievement Technician & Bay Productivity On-Time Vehicle Delivery Repeat Job Ratio CSI Score WIP Control Requirements: Diploma/Degree in Automobile or Mechanical Engineering 5–8 years of experience in service workshop operations Strong team management and customer-handling skills Knowledge of DMS systems and MS Office tools Job Type: Full-time Pay: ₹35,000.00 - ₹45,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Health insurance Internet reimbursement Leave encashment Provident Fund Supplemental Pay: Commission pay Performance bonus Quarterly bonus Work Location: In person
Department: Body Shop Location: Veer Mahindra (Kannur / Kasaragod) Reporting To: Body Shop Manager Job Summary: The Body Shop Advisor is the key customer-facing role in the body shop. Responsible for accident vehicle intake, damage evaluation, coordination with insurance, job card creation, and delivery assurance. Key Responsibilities: Greet customers and assess vehicle damage upon arrival. Prepare job cards with accurate damage and insurance details. Coordinate with surveyors for claim approvals. Keep customers updated about vehicle repair status. Ensure prompt delivery and post-delivery follow-ups. Upsell paint protection, polishing, and body-related add-ons. Verify parts availability and repair estimates. Collect customer feedback post-delivery. KPIs: Job Card Accuracy Insurance Process Efficiency TAT (Repair to Delivery) Revenue per Job Upselling Ratio Customer Feedback & CSI Requirements: Graduate / Diploma in any discipline 1–4 years of experience in service or insurance-related roles Good communication and coordination skills Basic knowledge of vehicle body repairs and claims process Job Type: Full-time Pay: ₹13,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Health insurance Internet reimbursement Leave encashment Provident Fund Work Location: In person
Department: Service Location: Veer Mahindra (Kannur & Kanhangad Workshops) Reporting To: AGM – Service Job Summary: The Customer Relationship Manager – Service at Veer Mahindra is responsible for delivering exceptional customer satisfaction and relationship management across the Kannur and Kanhangad service outlets . The CRM acts as the bridge between customers and the workshop teams, ensuring prompt resolution of complaints, seamless follow-ups, and consistent customer delight, while driving repeat business through AMC, RSA, and VAS promotions. Key Responsibilities: Customer Engagement & Retention: Handle all inbound and outbound service-related calls for Kannur & Kanhangad. Track daily service customers and conduct follow-up calls post service. Ensure 100% conversion on feedback capture and satisfaction call protocols. Promote AMCs, RSA renewals, and service loyalty programs. Complaint Management: Proactively handle customer complaints and coordinate with the workshop team for resolution. Maintain complaint register and ensure closure within 24–48 hours. Follow-up on repeat jobs and unresolved issues until customer closure is achieved. CSI & Feedback: Maintain and track Customer Satisfaction Index (CSI) scores for both locations. Ensure proper data submission and daily/weekly feedback reporting to AGM – Service. Monitor Net Promoter Score (NPS) and implement action plans to improve scores. Database & Reminders: Maintain an updated customer database with service due dates, contact details, and interaction history. Send service reminders, insurance reminders, and post-service thank-you messages. Run WhatsApp and SMS-based engagement campaigns for Kannur & Kanhangad customers. Experience Management: Coordinate with lounge staff to ensure customer comfort at both locations. Manage value-added services communication and upsell support. Support on-ground customer engagement events (service camps, women’s days, loyalty meets). KPIs (Key Performance Indicators): Daily Follow-Up Compliance (% of calls made) Complaint Closure Rate & TAT CSI/NPS Scores – Target Achievement AMC / RSA / VAS Conversion Repeat Job Recovery Follow-Ups WhatsApp Campaign Reach & Response Rate Requirements: Graduate in any discipline (MBA/Service Marketing background preferred) 2–5 years of experience in automotive service CRM or customer support role Fluent in Malayalam and English (spoken and written); Hindi is a plus Strong interpersonal, coordination, and record-keeping skills Ability to travel between Kannur and Kanhangad workshops as per schedule Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Health insurance Internet reimbursement Leave encashment Provident Fund Work Location: In person
Department: Body Shop Location: Veer Mahindra (Kannur / Kasaragod) Reporting To: AGM – Service / GM Job Summary: The Body Shop Manager leads the body repair and paint operations, ensuring timely accident repairs, quality workmanship, and insurance coordination. This role focuses on productivity, TAT, claim process efficiency, and customer satisfaction. Key Responsibilities: Supervise all body shop activities including damage assessment, job estimation, repair, painting, and delivery. Liaise with insurance surveyors, process approvals, and ensure documentation. Manage body shop technicians and ensure high-quality workmanship. Monitor TAT, WIP, and repair timelines. Ensure proper use of tools, paint booths, and safety procedures. Review job cards, ensure accurate cost estimation, and billing. Drive insurance business and upselling of body shop services. Ensure customer updates and maintain CSI. Conduct regular audits and follow Mahindra standards. KPIs: Body Shop Revenue TAT (Turnaround Time) Insurance Claim Efficiency Paint & Repair Quality CSI Score WIP Control Requirements: Diploma or Degree in Automobile Engineering 5–8 years of experience in body shop operations Strong understanding of insurance processes, body repair standards Ability to manage team and tools effectively Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Health insurance Internet reimbursement Leave encashment Provident Fund Work Location: In person
Department: Body Shop Location: Veer Mahindra (Kannur / Kasaragod) Reporting To: Body Shop Manager Job Summary: The Body Shop Advisor is the key customer-facing role in the body shop. Responsible for accident vehicle intake, damage evaluation, coordination with insurance, job card creation, and delivery assurance. Key Responsibilities: Greet customers and assess vehicle damage upon arrival. Prepare job cards with accurate damage and insurance details. Coordinate with surveyors for claim approvals. Keep customers updated about vehicle repair status. Ensure prompt delivery and post-delivery follow-ups. Upsell paint protection, polishing, and body-related add-ons. Verify parts availability and repair estimates. Collect customer feedback post-delivery. KPIs: Job Card Accuracy Insurance Process Efficiency TAT (Repair to Delivery) Revenue per Job Upselling Ratio Customer Feedback & CSI Requirements: Graduate / Diploma in any discipline 1–4 years of experience in service or insurance-related roles Good communication and coordination skills Basic knowledge of vehicle body repairs and claims process Job Type: Full-time Pay: ₹13,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Health insurance Internet reimbursement Leave encashment Provident Fund Work Location: In person
Department: Service Location: Veer Mahindra (Kannur / Kanhangad) Reporting To: Service Manager / Senior Service Advisor Job Summary: The Service Advisor is the face of the workshop and the first point of contact for service customers. This role involves receiving vehicles, understanding customer concerns, preparing accurate job cards, and ensuring a smooth service process with timely updates and delivery. Key Responsibilities: Welcome customers and conduct vehicle reception with proper concern capturing Prepare job cards in DMS and record all customer complaints accurately Explain service jobs, estimates, AMC, RSA, and value-added services Coordinate with floor supervisors and technicians for job progress Communicate delivery timelines and keep customers updated Conduct post-service delivery explanation and billing assistance Perform follow-up calls after delivery to ensure customer satisfaction Promote add-on services and increase per-vehicle revenue KPIs: Job Card Opening Accuracy Daily Job Card Count & Revenue Per Advisor VAS, AMC, RSA Attachments On-Time Delivery Ratio Complaint-Free Deliveries CSI Feedback Score Requirements: Diploma in Automobile/Mechanical or Graduate in any discipline 1–3 years of experience in a similar role (automobile workshop preferred) Excellent communication and interpersonal skills Basic DMS and computer knowledge Language fluency in Malayalam and English Job Type: Full-time Pay: ₹12,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Health insurance Internet reimbursement Leave encashment Provident Fund Supplemental Pay: Commission pay Performance bonus Work Location: In person
Department: Service Location: Veer Mahindra (Kannur / Kanhangad) Reporting To: Service Manager / Senior Service Advisor Job Summary: The Service Advisor is the face of the workshop and the first point of contact for service customers. This role involves receiving vehicles, understanding customer concerns, preparing accurate job cards, and ensuring a smooth service process with timely updates and delivery. Key Responsibilities: Welcome customers and conduct vehicle reception with proper concern capturing Prepare job cards in DMS and record all customer complaints accurately Explain service jobs, estimates, AMC, RSA, and value-added services Coordinate with floor supervisors and technicians for job progress Communicate delivery timelines and keep customers updated Conduct post-service delivery explanation and billing assistance Perform follow-up calls after delivery to ensure customer satisfaction Promote add-on services and increase per-vehicle revenue KPIs: Job Card Opening Accuracy Daily Job Card Count & Revenue Per Advisor VAS, AMC, RSA Attachments On-Time Delivery Ratio Complaint-Free Deliveries CSI Feedback Score Requirements: Diploma in Automobile/Mechanical or Graduate in any discipline 1–3 years of experience in a similar role (automobile workshop preferred) Excellent communication and interpersonal skills Basic DMS and computer knowledge Language fluency in Malayalam and English Job Type: Full-time Pay: ₹12,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Health insurance Internet reimbursement Leave encashment Provident Fund Supplemental Pay: Commission pay Performance bonus Work Location: In person
Department: Service Location: Veer Mahindra (Kannur / Kanhangad) Reporting To: Service Manager / AGM – Service Job Summary: The Senior Service Advisor plays a dual role — managing a key set of customers while also mentoring junior advisors. This position focuses on driving revenue through high-end jobs, handling priority customers, resolving escalations, and ensuring high customer satisfaction across service operations. Key Responsibilities: Handle premium customers, fleet clients, and repeat job escalations Lead job card quality, concern diagnosis, estimate explanation, and upselling Train and support junior Service Advisors in process compliance and customer handling Monitor live WIP for assigned jobs and expedite critical repair timelines Collaborate with workshop, parts, and CRM teams for seamless workflow Ensure all job cards are closed with clear repair notes and proper billing Drive AMC, RSA, insurance, and VAS penetration from the front Conduct daily morning huddles and end-of-day review with team KPIs: High-Value Job Card Count & Revenue Team Job Card Audit Accuracy VAS / AMC / RSA Targets Repeat Job Recovery / Resolution Cases Advisor Training & Grooming Support CSI / Complaint Escalation Management Requirements: Diploma/Degree in Automobile or Mechanical Engineering 3–6 years of service advisor experience in the automotive industry Strong technical understanding and customer communication skills Proven upselling, team coordination, and issue resolution ability DMS, MS Excel, and process knowledge Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Health insurance Internet reimbursement Leave encashment Provident Fund Supplemental Pay: Commission pay Performance bonus Work Location: In person
Sales Manager – Personal & Commercial Vehicles Location : Veer Mahindra, Kanhangad | Full-Time Are you a high-performing, target-driven sales leader ready to make an impact in the automobile industry? Veer Mahindra Kanhangad , one of the most dynamic Mahindra dealerships in North Kerala, is hiring a Sales Manager to lead our Personal (3XO, Thar, XUV700, ScorpioN) and Commercial (Pickup, Supro, Bolero) vehicle sales teams. What You’ll Do ✅ Lead and manage sales teams for both personal & commercial vehicles ✅ Drive enquiry generation, test drives, bookings & conversions ✅ Plan and execute local campaigns, rural activations & roadshows ✅ Ensure high customer satisfaction and quality delivery experience ✅ Collaborate with finance, insurance, accessories, and service teams ✅ Analyze market trends, set targets, and ensure consistent performance ✅ Work closely with Mahindra field team to align with brand strategy What We’re Looking For 3–7 years experience in vehicle sales (automobile dealership background preferred) Proven leadership skills in team handling and target achievement Strong communication and negotiation skills Local market knowledge and fluency in Malayalam Must own a two-wheeler with valid license Experience in DMS/CRM systems is an added advantage Why Veer Mahindra? Growing dealership with a strong regional presence Transparent performance-based growth & incentive structure Opportunity to work across personal and commercial segments Supportive management and collaborative team culture Ready to accelerate your career? Apply now by sending your resume to hr@veermahindra.com For queries, call +91-95393 33314 Let’s drive success together. #Mahindra #SalesManagerJobs #AutomobileJobs #KanhangadJobs #VehicleSales #Mahindra3XO #MahindraThar #CommercialVehicles #HiringNow #KeralaJobs #TeamVeer Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Work Location: In person
Sales Manager – Personal Vehicles Location : Veer Mahindra, Kannur Employment Type : Full-Time Veer Mahindra Kannur , one of the most trusted Mahindra dealerships in North Kerala, is hiring a results-oriented Sales Manager – Personal Vehicles to lead and grow our SUV sales vertical (Mahindra 3XO, Thar, XUV700, ScorpioN). We are looking for a dynamic leader who thrives in a high-performance environment and can take charge of driving enquiry inflow, team motivation, and customer satisfaction. Key Responsibilities Lead and manage the personal vehicle sales team with a focus on daily performance and monthly targets Drive enquiry generation, test drives, bookings, and conversions for Mahindra SUVs Plan and execute localised marketing campaigns, customer activations, and field promotions Ensure excellent customer experience across the showroom journey, from greeting to delivery Coordinate with CRM, delivery, accessories, F&I, and service departments Monitor daily performance metrics, maintain funnel hygiene, and ensure high closing ratios Conduct competitor analysis and provide timely reports to senior management Train, mentor, and develop sales executives to enhance individual and team performance Candidate Profile 3 to 7 years of experience in automobile sales, preferably in personal vehicle or SUV segments Proven track record of achieving sales targets and leading successful sales teams Strong leadership, negotiation, and communication skills Fluency in Malayalam and working proficiency in English Familiarity with Dealer Management Systems (DMS) and digital sales tools Two-wheeler with valid license mandatory Bachelor's degree; MBA preferred but not mandatory Why Join Veer Mahindra Kannur Strong market presence and brand value in North Kerala Professional work culture with structured growth and incentive programs Exciting opportunity to work with Mahindra’s most sought-after models Transparent support system and leadership team that values performance To Apply: Send your updated resume to hr@veermahindra.com For more details, contact: +91-95393 33314 Be a part of Veer Mahindra Kannur’s winning journey and drive success on every road. Job Type: Full-time Pay: ₹20,000.00 - ₹40,000.00 per month Work Location: In person
Sales Manager – Personal Vehicles Location : Veer Mahindra, Kannur Employment Type : Full-Time Veer Mahindra Kannur , one of the most trusted Mahindra dealerships in North Kerala, is hiring a results-oriented Sales Manager – Personal Vehicles to lead and grow our SUV sales vertical (Mahindra 3XO, Thar, XUV700, ScorpioN). We are looking for a dynamic leader who thrives in a high-performance environment and can take charge of driving enquiry inflow, team motivation, and customer satisfaction. Key Responsibilities Lead and manage the personal vehicle sales team with a focus on daily performance and monthly targets Drive enquiry generation, test drives, bookings, and conversions for Mahindra SUVs Plan and execute localised marketing campaigns, customer activations, and field promotions Ensure excellent customer experience across the showroom journey, from greeting to delivery Coordinate with CRM, delivery, accessories, F&I, and service departments Monitor daily performance metrics, maintain funnel hygiene, and ensure high closing ratios Conduct competitor analysis and provide timely reports to senior management Train, mentor, and develop sales executives to enhance individual and team performance Candidate Profile 3 to 7 years of experience in automobile sales, preferably in personal vehicle or SUV segments Proven track record of achieving sales targets and leading successful sales teams Strong leadership, negotiation, and communication skills Fluency in Malayalam and working proficiency in English Familiarity with Dealer Management Systems (DMS) and digital sales tools Two-wheeler with valid license mandatory Bachelor's degree; MBA preferred but not mandatory Why Join Veer Mahindra Kannur Strong market presence and brand value in North Kerala Professional work culture with structured growth and incentive programs Exciting opportunity to work with Mahindra’s most sought-after models Transparent support system and leadership team that values performance To Apply: Send your updated resume to hr@veermahindra.com For more details, contact: +91-95393 33314 Be a part of Veer Mahindra Kannur’s winning journey and drive success on every road. Job Type: Full-time Pay: ₹20,000.00 - ₹40,000.00 per month Work Location: In person
HR Manager Location : Veer Mahindra, Kannur & Kanhangad Employment Type : Full-Time Veer Mahindra , one of North Kerala’s most dynamic and fast-growing Mahindra dealerships, is looking for an experienced and people-centric HR Manager to lead the Human Resources function across our locations in Kannur and Kanhangad . This is a strategic leadership role focused on building a performance-driven culture while ensuring a positive and engaging workplace experience. Key Responsibilities Talent Acquisition & Onboarding Lead end-to-end recruitment for sales, service, admin, and support functions Design and implement structured onboarding processes across departments Performance Management & Appraisals Develop KRAs, performance review systems, and incentive programs Monitor productivity and ensure alignment of goals with business targets Employee Engagement & Culture Building Plan internal communications, celebrations, and motivational activities Maintain high employee morale and a transparent grievance redressal system Training & Development Identify training needs and organize in-house, Mahindra-led, and external sessions Work closely with department heads to foster a learning culture HR Operations & Compliance Maintain employee records, attendance, leave, and payroll coordination Ensure compliance with labour laws, dealership policies, and Mahindra HR protocols Leadership Support Act as a strategic advisor to the management on people-related decisions Drive digitization and HR process improvements to improve efficiency Ideal Candidate Profile 5–10 years of HR experience, preferably in retail, dealership, or automotive sectors Strong interpersonal, communication, and conflict resolution skills Proficient in HRMS software, Excel, and documentation Fluency in Malayalam and English (written & spoken) Bachelor's degree in HR or related field; MBA/PGDM preferred Willingness to travel between Kannur and Kanhangad as needed Why Join Veer Mahindra? High-growth dealership with a strong focus on people and performance Collaborative leadership and a progressive work culture Opportunity to build scalable HR systems and make a long-term impact Transparent, merit-based growth and recognition How to Apply: Send your CV to hr@veermahindra.com with the subject line: Application – HR Manager For queries, contact: +91-7025555888 Be a part of Veer Mahindra’s growth story and lead the people who power the brand. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Internet reimbursement Leave encashment Work Location: In person
The Body Shop Manager plays a crucial role in overseeing the body repair and paint operations within the Veer Mahindra (Kannur / Kasaragod) location. Reporting to the AGM Service / GM, you will be responsible for ensuring timely accident repairs, maintaining quality workmanship, and coordinating with insurance providers. Your primary focus will be on enhancing productivity, achieving quick Turnaround Time (TAT), streamlining the claim process, and ensuring high levels of customer satisfaction. Your key responsibilities will include supervising all activities within the body shop such as damage assessment, job estimation, repair work, painting, and final delivery. You will be required to collaborate with insurance surveyors, facilitate approvals, and manage all documentation efficiently. Additionally, overseeing the body shop technicians to ensure top-notch work quality, monitoring TAT, Work In Progress (WIP), and repair timelines will be essential. It will also be crucial to enforce the correct usage of tools, paint booths, and safety protocols, review job cards for accurate cost estimation and billing, drive insurance business, and promote additional body shop services. Maintaining regular customer updates, ensuring high Customer Satisfaction Index (CSI) scores, conducting audits, and adhering to Mahindra standards will be part of your routine tasks. Your performance will be measured based on Key Performance Indicators (KPIs) such as Body Shop Revenue, TAT, Insurance Claim Efficiency, Paint & Repair Quality, CSI Score, and WIP Control. To be successful in this role, you should hold a Diploma or Degree in Automobile Engineering and possess at least 5-8 years of experience in body shop operations. A strong understanding of insurance processes, body repair standards, and effective team management skills are essential requirements. This is a full-time position located at Veer Mahindra (Kannur / Kasaragod). In addition to a competitive salary, the benefits package includes cell phone reimbursement, commuter assistance, flexible schedule options, health insurance coverage, internet reimbursement, leave encashment, and Provident Fund contributions.,
General Manager – Sales & Service Location: Kannur & Kasaragod, Kerala Company: Veer Mahindra Reporting To: CEO, Veer Mahindra Job Type: Full-time | On-site About Veer Mahindra Veer Mahindra is one of North Kerala’s most progressive Mahindra dealerships, with operations across Kannur and Kasaragod. Known for its customer-centric approach and high-performance culture, Veer Mahindra represents the perfect blend of innovation, integrity, and execution excellence in the automobile retail and aftersales domain. We are looking for an experienced and dynamic General Manager – Sales & Service to lead our business operations across both districts. The ideal candidate will be a strategic thinker with strong leadership ability, deep automotive experience, and a passion for driving performance through people and process excellence. Position Summary The General Manager – Sales & Service will oversee all aspects of dealership operations — including Sales, Service, and Parts — ensuring consistent business growth, customer satisfaction, and profitability. This position directly reports to the CEO and plays a key role in shaping Veer Mahindra’s operational strategy and long-term vision. Key Responsibilities Sales Leadership Drive monthly and annual sales targets across all Mahindra models (3XO, Thar, Scorpio N, XUV700, Bolero, Supro, Veero, etc.). Oversee enquiry generation, lead management, conversion, and delivery processes. Plan and execute district-level sales campaigns, product launches, and customer engagement events. Monitor stock movement, market share growth, and dealer performance metrics. Service & Aftersales Management Lead workshop operations with a focus on productivity, CX (Customer Experience ), other parameters set by Mahindra as well as revenue growth. Ensure adherence to Mahindra service standards, SOPs, and process audits. Drive profitability through service campaigns, extended warranty,RSA,VAS and parts sales. Strengthen customer retention and relationship programs. Strategic & Financial Management Manage overall P&L, budgeting, and cost control for Sales and Service divisions. Report business performance, market trends, and operational challenges directly to the CEO. Align dealership objectives with Mahindra’s corporate requirements and regional goals. People Leadership Lead, coach, and motivate the Sales, Service, and CRM teams across both districts. Create a culture of ownership, performance, and accountability. Conduct regular reviews, performance evaluations, and staff training initiatives. Customer Experience & Brand Building Ensure a seamless, high-quality customer journey across all touchpoints. Handle escalations personally and ensure timely resolutions. Maintain Veer Mahindra’s brand reputation and visibility through local partnerships and digital presence. Qualifications & Experience Bachelor’s degree in Business Administration, Engineering, or related field (MBA preferred). 12–18 years of experience in automobile dealership operations, with at least 5 years in a senior management role. Strong knowledge of both Sales & Service operations (Mahindra experience preferred). Proven ability to manage multi-location teams and deliver consistent results. Excellent communication, analytical, and leadership skills. Key Skills Strategic thinking and execution excellence P&L management and business acumen Team leadership and motivation Customer-centric decision making Process and compliance discipline Strong relationship-building and negotiation skills Benefits Competitive salary with attractive performance-based incentives Company vehicle and travel allowances Health and insurance benefits Opportunity to work directly with the CEO in a leadership role Career growth in one of North Kerala’s leading Mahindra dealerships Job Type: Full-time Schedule: Day shift | 6 days/week Experience: Minimum 12 years (automotive dealership mandatory) Location: Kannur / Kasaragod (must be open to travel between both districts) How to Apply Send your resume to hr@veermahindra.com Subject: Application – General Manager (Sales & Service) | Veer Mahindra Job Type: Full-time Pay: ₹60,000.00 - ₹90,000.00 per month Work Location: In person
Spare Parts Manager – Service Department Location: Veer Mahindra, Thottada (Kannur) Company: Veer Mahindra Department: Service Reporting To: Service Manager & Service Head Job Type: Full-time | On-site About Veer Mahindra Veer Mahindra is one of North Kerala’s most trusted and fast-growing Mahindra dealerships with operations across Kannur and Kasaragod. We are driven by performance, customer satisfaction, and a deep commitment to excellence in every aspect of sales and service. We are now looking for a Spare Parts Manager to oversee the Service Department’s parts operations at our Thottada location. The ideal candidate will have strong inventory management skills, hands-on dealership experience, and the ability to ensure seamless parts availability for both internal and retail customers. Position Overview The Spare Parts Manager will be responsible for managing the overall parts operations for the service workshop — including procurement, storage, issuance, billing, and inventory control. This position requires a proactive individual who can balance stock levels, coordinate effectively with the service team, and maintain strict process compliance with Mahindra’s parts management systems. Key Responsibilities Parts Operations & Inventory Management Manage day-to-day spare parts operations at the Thottada service location. Ensure timely availability of spare parts, lubricants, and accessories to meet workshop job requirements. Maintain optimal stock levels — avoiding overstocking or shortages. Conduct periodic inventory audits and reconcile physical vs. system stock. Track fast-moving, slow-moving, and non-moving parts to improve stock efficiency. Procurement & Coordination Place parts orders with Mahindra and manage supplier follow-ups. Coordinate with the Service Manager for demand forecasting based on job load and vehicle inflow. Liaise with the Service Head and Accounts Department for purchase planning and billing accuracy. Ensure adherence to Mahindra’s parts policies, pricing, and claims procedures. Customer Service & Retail Sales Manage counter sales of spare parts and accessories for walk-in customers. Ensure accurate and timely billing, pricing transparency, and customer satisfaction. Maintain parts display and storage area in line with OEM standards. Documentation & System Management Update all transactions in DMS/ERP systems accurately and promptly. Maintain detailed records of goods receipts, issues, and returns. Monitor warranty parts and claims as per Mahindra’s guidelines. Prepare daily, weekly, and monthly stock and performance reports. Team Leadership & Discipline Supervise the parts store team to ensure smooth functioning. Enforce safety, cleanliness, and organization in the parts warehouse. Ensure compliance with audit standards and process integrity. Qualifications & Experience Bachelor’s degree / Diploma in Automobile or Business Management. Minimum 5–8 years of experience in spare parts or inventory management within an automobile dealership (Mahindra experience preferred). Strong knowledge of OEM parts systems, DMS operations, and stock control. Good communication, analytical, and coordination skills. Key Skills Parts inventory management Vendor coordination & procurement DMS/ERP system proficiency Forecasting & reporting Team supervision Customer service orientation Process discipline & attention to detail Benefits Competitive salary with performance incentives. Career growth within Veer Mahindra’s Service vertical. Training and development opportunities from Mahindra. Supportive and performance-driven work environment. Job Type: Full-time Schedule: Day shift | 6 days/week Experience: 5–8 years (automobile dealership mandatory) Location: Thottada, Kannur How to Apply Send your resume to hr@veermahindra.com Subject: Application – Spare Parts Manager | Veer Mahindra Thottada Job Type: Full-time Pay: ₹15,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Work Location: In person
General Manager – Sales & Service Location: Kannur & Kasaragod, Kerala Company: Veer Mahindra Reporting To: CEO, Veer Mahindra Job Type: Full-time | On-site About Veer Mahindra Veer Mahindra is one of North Kerala’s most progressive Mahindra dealerships, with operations across Kannur and Kasaragod. Known for its customer-centric approach and high-performance culture, Veer Mahindra represents the perfect blend of innovation, integrity, and execution excellence in the automobile retail and aftersales domain. We are looking for an experienced and dynamic General Manager – Sales & Service to lead our business operations across both districts. The ideal candidate will be a strategic thinker with strong leadership ability, deep automotive experience, and a passion for driving performance through people and process excellence. Position Summary The General Manager – Sales & Service will oversee all aspects of dealership operations — including Sales, Service, and Parts — ensuring consistent business growth, customer satisfaction, and profitability. This position directly reports to the CEO and plays a key role in shaping Veer Mahindra’s operational strategy and long-term vision. Key Responsibilities Sales Leadership Drive monthly and annual sales targets across all Mahindra models (3XO, Thar, Scorpio N, XUV700, Bolero, Supro, Veero, etc.). Oversee enquiry generation, lead management, conversion, and delivery processes. Plan and execute district-level sales campaigns, product launches, and customer engagement events. Monitor stock movement, market share growth, and dealer performance metrics. Service & Aftersales Management Lead workshop operations with a focus on productivity, CX (Customer Experience ), other parameters set by Mahindra as well as revenue growth. Ensure adherence to Mahindra service standards, SOPs, and process audits. Drive profitability through service campaigns, extended warranty,RSA,VAS and parts sales. Strengthen customer retention and relationship programs. Strategic & Financial Management Manage overall P&L, budgeting, and cost control for Sales and Service divisions. Report business performance, market trends, and operational challenges directly to the CEO. Align dealership objectives with Mahindra’s corporate requirements and regional goals. People Leadership Lead, coach, and motivate the Sales, Service, and CRM teams across both districts. Create a culture of ownership, performance, and accountability. Conduct regular reviews, performance evaluations, and staff training initiatives. Customer Experience & Brand Building Ensure a seamless, high-quality customer journey across all touchpoints. Handle escalations personally and ensure timely resolutions. Maintain Veer Mahindra’s brand reputation and visibility through local partnerships and digital presence. Qualifications & Experience Bachelor’s degree in Business Administration, Engineering, or related field (MBA preferred). 12–18 years of experience in automobile dealership operations, with at least 5 years in a senior management role. Strong knowledge of both Sales & Service operations (Mahindra experience preferred). Proven ability to manage multi-location teams and deliver consistent results. Excellent communication, analytical, and leadership skills. Key Skills Strategic thinking and execution excellence P&L management and business acumen Team leadership and motivation Customer-centric decision making Process and compliance discipline Strong relationship-building and negotiation skills Benefits Competitive salary with attractive performance-based incentives Company vehicle and travel allowances Health and insurance benefits Opportunity to work directly with the CEO in a leadership role Career growth in one of North Kerala’s leading Mahindra dealerships Job Type: Full-time Schedule: Day shift | 6 days/week Experience: Minimum 12 years (automotive dealership mandatory) Location: Kannur / Kasaragod (must be open to travel between both districts) How to Apply Send your resume to hr@veermahindra.com Subject: Application – General Manager (Sales & Service) | Veer Mahindra Job Type: Full-time Pay: ₹60,000.00 - ₹90,000.00 per month Work Location: In person