Body Shop Manager

The Body Shop Manager plays a crucial role in overseeing the body repair and paint operations within the Veer Mahindra (Kannur / Kasaragod) location. Reporting to the AGM Service / GM, you will be responsible for ensuring timely accident repairs, maintaining quality workmanship, and coordinating with insurance providers. Your primary focus will be on enhancing productivity, achieving quick Turnaround Time (TAT), streamlining the claim process, and ensuring high levels of customer satisfaction. Your key responsibilities will include supervising all activities within the body shop such as damage assessment, job estimation, repair work, painting, and final delivery. You will be required to collaborate with insurance surveyors, facilitate approvals, and manage all documentation efficiently. Additionally, overseeing the body shop technicians to ensure top-notch work quality, monitoring TAT, Work In Progress (WIP), and repair timelines will be essential. It will also be crucial to enforce the correct usage of tools, paint booths, and safety protocols, review job cards for accurate cost estimation and billing, drive insurance business, and promote additional body shop services. Maintaining regular customer updates, ensuring high Customer Satisfaction Index (CSI) scores, conducting audits, and adhering to Mahindra standards will be part of your routine tasks. Your performance will be measured based on Key Performance Indicators (KPIs) such as Body Shop Revenue, TAT, Insurance Claim Efficiency, Paint & Repair Quality, CSI Score, and WIP Control. To be successful in this role, you should hold a Diploma or Degree in Automobile Engineering and possess at least 5-8 years of experience in body shop operations. A strong understanding of insurance processes, body repair standards, and effective team management skills are essential requirements. This is a full-time position located at Veer Mahindra (Kannur / Kasaragod). In addition to a competitive salary, the benefits package includes cell phone reimbursement, commuter assistance, flexible schedule options, health insurance coverage, internet reimbursement, leave encashment, and Provident Fund contributions.,