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Bodyshop Advisor

4 years

1 - 2 Lacs

Posted:1 day ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Department: Body Shop
Location: Veer Mahindra (Kannur / Kasaragod)
Reporting To: Body Shop Manager

Job Summary:

The Body Shop Advisor is the key customer-facing role in the body shop. Responsible for accident vehicle intake, damage evaluation, coordination with insurance, job card creation, and delivery assurance.

Key Responsibilities:

  • Greet customers and assess vehicle damage upon arrival.
  • Prepare job cards with accurate damage and insurance details.
  • Coordinate with surveyors for claim approvals.
  • Keep customers updated about vehicle repair status.
  • Ensure prompt delivery and post-delivery follow-ups.
  • Upsell paint protection, polishing, and body-related add-ons.
  • Verify parts availability and repair estimates.
  • Collect customer feedback post-delivery.

KPIs:

  • Job Card Accuracy
  • Insurance Process Efficiency
  • TAT (Repair to Delivery)
  • Revenue per Job
  • Upselling Ratio
  • Customer Feedback & CSI

Requirements:

  • Graduate / Diploma in any discipline
  • 1–4 years of experience in service or insurance-related roles
  • Good communication and coordination skills
  • Basic knowledge of vehicle body repairs and claims process

Job Type: Full-time

Pay: ₹13,000.00 - ₹18,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Flexible schedule
  • Health insurance
  • Internet reimbursement
  • Leave encashment
  • Provident Fund

Work Location: In person

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