Service Manager

Department: Service
Location: Veer Mahindra (Kannur / Kasaragod)
Reporting To: AGM – Service / General Manager

Job Summary:

The Service Manager is responsible for the smooth functioning of the entire service workshop, ensuring customer satisfaction, operational efficiency, and achievement of service targets. This role focuses on executing service processes, managing service advisors and technicians, and delivering performance KPIs.

Key Responsibilities:

• Manage daily service operations including job allocation, quality checks, and timely vehicle delivery.
• Ensure effective load planning, bay utilization, and technician productivity.
• Handle customer complaints and feedback, ensuring high CSI.
• Drive VAS (Value-Added Services), AMC, and RSA sales through advisors.
• Monitor workshop cleanliness, tool availability, and safety compliance.
• Conduct daily morning meetings, job card audits, and WIP reviews.
• Coordinate with parts department for smooth repair completion.
• Train and guide Service Advisors and Technicians.
• Ensure documentation accuracy in DMS and maintain process compliance.

KPIs:

• Labour Revenue Achievement
• Technician & Bay Productivity
• On-Time Vehicle Delivery
• Repeat Job Ratio
• CSI Score
• WIP Control

Requirements:

• Diploma/Degree in Automobile or Mechanical Engineering
• 5–8 years of experience in service workshop operations
• Strong team management and customer-handling skills
• Knowledge of DMS systems and MS Office tools

Job Type: Full-time

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Health insurance
• Internet reimbursement
• Leave encashment
• Provident Fund

Supplemental Pay:

• Commission pay
• Performance bonus
• Quarterly bonus

Work Location: In person